Booking your flight on our website is simple, convenient and secure. Find answers to many of your booking questions and learn about some of the benefits of online reservations.
This information is specific to tickets and other services purchased on our North American Website. Please refer to other ANA websites for their applicable conditions and rules on tickets and other purchases.
Generally, the reservation period for ANA international and Japanese domestic flights opens 355 days in advance (starting at 4:00 p.m. Pacific Time) and closes six hours before boarding. Please note, the reservation period may vary, depending on the fare type; it may also vary for flights operated by other airlines.
You can use this site to reserve all ANA Group
carrier flights (including flights within Japan that are used to connect to or from an international flight), codeshare flights, and flights operated by other airlines. However, codeshare flights and flights operated by other airlines must be reserved together with an ANA Group carrier flight or a codeshare flight to or from Japan.
New reservations and purchases, some changes, and cancellations of these reservations are generally permitted for any of the flights referenced above. However, conditions, restrictions or fees may apply, depending on the fare type.
The ANA website is set to the Pacific Time zone. For reservations departing from countries outside North America, the time zone and restrictions will be based on the local time in the departing country.
A reservation may include one infant per adult if the infant does not occupy a separate seat. For details, see Expectant Mothers and Families with Children page.
At ANA, we strive to provide pleasant and comfortable flights to customers who need assistance, such as customers with disabilities and elderly customers. Customers who may have anxiety on their flight due to physical challenges caused by disease, injury or disabilities, or are in need of special attention or service, are encouraged to contact the ANA Disability Desk.
The following customers must contact the ANA Call Center:
Please note that for your security, all pages on the ANA Website that require your personal information are protected by high security SSL.
When purchasing your ticket, you must provide a valid contact email address and a valid credit card, debit card or PayPal account.
The following credit/debit cards are accepted, with no restriction on the card’s issuing country: VISA, VISA debit, VISA delta, VISA electron, MasterCard, MasterCard debit, American Express, Discover, Diners, JCB, UATP.
Depending on your credit/debit card type, you may be charged a foreign transaction fee. For details, please contact your card issuer. This handling fee is excluded from any ticket refunds issued by ANA.
If a refund is due, ANA will refund the credit/debit card you used when purchasing the ticket, in the currency used for the purchase.
For refund requests after your itinerary’s start date, you must contact ANA no later than:
Please also read the International Conditions of Carriage.
Please keep the following in mind for international flights.
Purchasing Time Limit
Please complete the purchasing procedure before the “Purchase by” date. Your entire itinerary will be automatically cancelled if the process is not completed within this time period. If you purchase tickets by phone or through the airport ticket counter, a separate ticket service charge will apply.
Payment Time Limit
Please make your payment before the “Payment due” date. Your entire itinerary will be automatically cancelled if the process is not completed within this time period. Please note, after you make your payment, it may take some time for information on the Reservation Confirmation screen to update.
If you have a promotion code to reserve/purchase tickets with special discounts, you can use it when booking through our website. Promotion codes are limited to new reservations/purchases on our website, and can’t be retroactively applied to previously purchased tickets.
If you have a promotion code, enter it in the promotion code column, using all capital letters. If you don’t have a code, leave the column blank and continue your search. The discount amounts will be shown on the “Review the Selected Flight and Fare” page after you’ve selected your flights.
Need more time to decide on your ticket purchase? Keep My Fare lets you hold your reservation and fare details for up to 72 hours before issuing a ticket. Customers find this service particularly useful when travel dates aren’t finalized, or when they’re traveling with someone else and need to discuss travel plans prior to purchase. If you’re booking an international flight on the ANA website, you can apply for the service from the payment screen after selecting your preferred flight and fare.
Itineraries containing only ANA-operated flights with an ANA flight number, and Japan domestic codeshare flights operated by other carriers are eligible. Note that depending on the purchase or reservation deadline for a fare, there are cases in which the ticket must be issued within 72 hours. In those instances, the application field won’t show up on the payment screen, and the itinerary won’t be eligible for this service.
Payment is by credit card only. Fees vary depending on the site you’re booking through.
Once you book the service, itineraries made prior to purchase cannot be changed, and refunds cannot be provided.
When using Keep My Fare, applicable fares are those in effect at the time of booking and valid for the start date of the itinerary of your ticket. We won’t refund or charge any fare differences that may arise due to fare revisions, etc. after applying for the service. However, if you’re purchasing a fare that allows reservation changes, any fare differences resulting from such changes will be refunded or charged.
ANA Mileage Club Members can register their reservation preferences, making future online reservations faster than ever. Whether you’re a frequent business traveler or occasional vacationer, this complimentary service makes flying with ANA a breeze.
There are two ways you can register for this benefit:
When making an international reservation for your family or group, you can book up to nine seats at a time. This includes adults and children, and is applicable only when there are seats available. If the operating airline is not ANA, the number of reservations you can make at once may be different.
When making your reservation, select adult, child or infant based on their age as of the boarding date. The selections are:
Online Reservations for Infants
On international flights, a reservation can be made for up to one infant not occupying their own seat per adult passenger (excluding award reservations). Please note that tickets must be purchased for infants, even if they’re not occupying their own seat. Reservations for infants occupying their own seat cannot be made on the ANA Website.
Please also review Expectant Mothers and Children.
Young Passengers Flying Alone
When all passengers in a group are younger than 20 years old, boarding may not be permitted, based on the rules of the operating airline. For reservations which include flights operated other than ANA, please confirm the applicable rules directly with the operating airline in advance. The rules of other airlines may be different from the handling of ANA.
When your itinerary includes Japan domestic flights only (excluding award reservations), you can reserve up to nine seats at a time. This includes adults and children.
When making your reservation, select adult, child or infant based on their age as of the boarding date (note these differ from age classifications for international flights):
One infant (8 days to 2 years old) may sit in an adult passenger’s lap. When making a reservation from a website where this screen is displayed, it is not necessary to purchase a ticket for the infant. It is also not necessary to notify the airline in advance that you will be traveling with an infant. Please notify the staff directly at check-in.
Please make these reservations via telephone: