Whether you need to book your flight, choose your seat or make a change, you can handle it all from here. ANA Mileage Club Members can even register their booking preferences, to make future reservations easier.
Quickly find your upcoming flights. Search by reservation number, e-Ticket number or ANA number.
ANA Mileage Club Members can register their reservation preferences, making future online reservations faster than ever. Whether you're a frequent business traveler or occasional vacationer, this complimentary service makes flying with ANA a breeze.
We offer the seats that can be assigned in advance. If you're not able to reserve your seat ahead of time, please make your seat reservation at the airport on the day of your departure.
Please select your preferred seat using the seat map shown in the main area of the Seat Information page. Be sure to confirm your selection by pressing the "Register and finish" button. Note that the seat map shown in the main area of the Seat information and the corresponding arrangement may be different.
Economy Class passengers in certain booking classes can pay a reservation fee and to reserve an aisle or window seat, a seat conveniently located toward the front of the aircraft for smooth boarding and disembarking, or one of our popular seats with extra legroom.
Get details on how to make reservation changes, as well as how additional charges and refunds apply.
Need to make a change to your itinerary? You may be able to do so through our website.
To display the details of your reservation, select the "View Reservation" button.
To make changes to your reservation, go to the "Reservation Details" page, then select the "Change Reservation" button displayed under your itinerary.
After selecting a sector which you'd like to change, enter the date and itinerary and select a new flight from the search results.
Changing the following itinerary "Point of Departure" Osaka → Tokyo (stop-over) → Los Angeles (stop-over) → Denver "Point of Arrival"
Desired Changes | How to Enter Conditions |
---|---|
You wish to cancel an Osaka → Tokyo flight | "Point of Departure" Tokyo, "Point of Arrival" Denver |
You wish to change an Osaka → Tokyo flight to another flight on the same day | "Point of Departure" Osaka, "Point of Arrival" Denver |
You wish to cancel a Los Angeles → Denver flight | "Point of Departure" Osaka, "Point of Arrival" Los Angeles |
You wish to change a Tokyo → Los Angeles itinerary to another flight | "Point of Departure" Osaka, "Point of Arrival" Denver |
Itinerary Before Change: Itami-Narita-San Francisco 100,000 JPY
Itinerary After Change: Kansai-Haneda/Narita-San Francisco 150,000 JPY
A difference of 50,000 JPY resulted from the fare recalculation for the change.
Note: changes to the number of passengers and changes to itineraries with stays in multiple cities cannot be made through the ANA website.
Oftentimes, changing a reservation will result in a new fare. Additional charges and/or refunds will be applied once we determine the fare differential and add the processing fee.
If you use a payment method other than a credit card for you purchase, any subsequent refund will be issued accordingly:
For passengers who have already purchased and been issued a flight ticket, the validity is up to 24 hours prior to the departure of the flight you hold or up to six hours prior to departure of the flight you'd like to change to, whichever is sooner.
Reservations that can be changed through the ANA website:
There may be other instances in which changes cannot be made due to the nature of the reservation. If you're not able to cancel your reservation via the ANA Website, please contact ANA by telephone. Whether or not changes are permitted will be determined in accordance with the relevant fare rules. Additionally, processing fees may apply when you change the reservation.
Reservation changes may result in a refund. Read on to see how we handle them.
Need to change your reservation after you've purchased a ticket? We can help. If you purchased your ticket on the ANA Website, you can change it online.
Please contact ANA by phone, ANA city ticketing counter or international airport ticketing counter for information on reservation changes and refund procedures for tickets purchased through them.
Place of Purchase | Where to Apply for a Refund |
---|---|
ANA website | ANA website or ANA by phone in each country |
ANA by phone | ANA by phone in the country of purchase |
ANA International airport ticketing counter within Japan | ANA by phone in Japan or ANA International airport ticketing counter within Japan (Please note that for purchases made with large sums of cash, including purchases using ANA travel vouchers), refund requests cannot be accepted at airport counters. For further details, please contact ANA in Japan by phone.) |
ANA city ticketing counter outside Japan or ANA airport ticketing counter outside Japan | In principle, ANA city ticketing counter at the country of purchase |
Travel agency | Travel agency where ticket was purchased |
Please note:
If a ticket or EMD contains fare/fee restrictions that limit the refundable value and require a cancellation fee to be deducted per one person/ticket or EMD upon refund. Depending on the country and itinerary, the handling fees for changes, refunds and cancellations stipulated in the relevant fare rules may be subject to separate taxation.
Amounts which had been paid with ANA Value Vouchers will not be refunded. For details, please refer to the ANA Value Vouchers information.
ANA SKY COINS that have expired at the time of the request will not be refunded. For details, please refer to the ANA SKY COINS information.
Customers who experience delays and cancellations caused by circumstances beyond ANA's control (*) can receive refunds or be rebooked onto another ANA-operated flight.
Please note that there may be cases in which customer requests cannot be fulfilled due to terms related to the ticket type or flight transfer process.
If flight delays or cancellations occur as a result of equipment malfunctions or other reasons which are attributable to ANA, customers can change to other ANA flights or have their tickets refunded.
Please note that there may be cases in which customer requests cannot be fulfilled due to terms related to the ticket type or flight transfer process.
A ticketed reservation made via ANA SKY WEB U.S., ANA Customer Service Center or ticketing counters at US airports served by ANA may usually be cancelled without penalty within 24 hours after the ticket is issued. However, if that reservation is made within one week of departure, it can only be cancelled without penalty if permitted by applicable fare rules. Refunds must be requested through the ANA Customer Service Center in the U.S. As for award tickets, expired miles cannot be refunded.
The validity for cancellations and refunds is until 24 hours prior to the departure of the desired flight. The refund deadline depends on the fare rule.
As a general rule, the refund will be made to the person who is listed as the passenger on the ticket. For identification purposes, you may be asked to present your ANA Mileage Club number, official identification document or an authorization letter. Identification documents include passport, driver's license and insurance card, Residence Card, local resident registration, city resident registration, town resident registration, village resident registration, pension book, etc.
How you receive your refund depends on your method of payment.
Refunds will be made via the company of the credit card used for purchase.
Refund will be made to your designated bank account; please note you will be responsible for any bank transfer fees. When performing the relevant procedures, you will need your ANA Mileage Club login information. If you are not an AMC member, please contact ANA by telephone.
ANA SKY COINS will be refunded to the mileage account, excluding any that have expired at the time of the refund.
PayPal's refund standards will apply.
Need information on refunds to award reservations? Please review:
There may be other instances in which cancellations/refunds cannot be made due to the nature of the reservation.
In situations where you are not able to cancel/refund your reservation through the ANA website, please contact ANA by telephone.
This is a processing fee charged when a ticket for a new international flight is issued at ANA. As a general rule, the following service charge applies per passenger for one set of flight tickets.
Ticket Purchase Locations | Ticketing Service Charge |
---|---|
ANA Website | Free |
ANA Call Center for Japan Region ANA counter for Japan Region (airport) |
JPY 5,500 (including tax) |
ANA call centers in North America ANA Counters in North America(city/airport) |
USD 25 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Counters in Canada (airport) | CAD 25 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Call Center for European Region ANA counter for European Region (city) |
EUR 40/GBP 30 (Ticketing service charge is EURO 15/GBP 10 for flights within Japan or the European region) |
ANA Counters for European Region (airport) | EUR 60/GBP 45 (Ticketing service charge is Euro 35/GBP 25 for flights within Japan or the European region) |
ANA Counter in Geneva (city) | CHF 60 (Ticketing service charge is CHF 20 for flights within Japan or the European region) |
ANA Call Centers in Russia Region ANA counters in Russia (city) |
EUR 40 (Ticketing service charge is EURO 15 for flights within Japan or the European region) |
ANA Counters in Russia Region (airport) | EUR 60 (Ticketing service charge is EURO 35 for flights within Japan or the European region) |
ANA Call Center in Stockholm ANA counter in Stockholm (city) |
SEK 420 (Ticketing service charge is SEK 160 for flights within Japan or the European region) |
ANA Counter in Stockholm (airport) | SEK 640 (Ticketing service charge is SEK 370 for flights within Japan or the European region) |
ANA Call Center in Istanbul ANA counter in Istanbul (city) |
USD 40 (Ticketing service charge is USD 15 for flights within Japan or the European region) |
ANA Counter in Istanbul (airport) | USD 65 (Ticketing service charge is USD 40 for flights within Japan or the European region) |
ANA Call Center in Singapore ANA counter in Singapore (city/airport) |
SGD 80 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Call Center in Kuala Lumpur ANA counter in Kuala Lumpur (city/airport) |
MYR 80 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Call Center for Vietnam Region ANA counter for Vietnam Region (city/airport) |
VND 600,000 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Call Center in Manila ANA counter in Manila (city/airport) |
USD 100 (Ticketing service charge is USD 20 for infants not occupying a seat; only applicable if the ticket of the person accompanying the infant was issued by a travel agent) |
ANA Call Center for China Region ANA counter for China Region (city/airport) |
CNY 150 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Call Center in Taiwan ANA counter in Taiwan (city/airport) |
TWD 780 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Call Center in Bangkok Office ANA counter in Bangkok (city) |
THB 1500 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Call Center in Jakarta Office ANA counter in Jakarta (city/airport) |
IDR 700,000 (Ticketing service charge is IDR 400,000 for flights within Japan) |
ANA Call Center in Australia Office ANA counter in Australia (city/airport) |
AUD 60 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Call Center for Phnom Penh ANA counter in Phnom Penh (city) |
USD 50 (Ticketing service charge also applies to tickets for flights within Japan) |
ANA Call Center in Seoul ANA counter in Seoul (airport) |
KRW 30,000 (Ticketing service charge also applies to tickets for flights within Japan) |
When you book through the ANA website, you generally don't pay a ticketing service charge or exchange/reissue service charge. If you've booked through the ANA Call Center or a ticketing counter, you can see what those charges are below.
In addition, if separate tickets are cross-referenced and issued at the same time, JPY 5,500 is charged for the whole itinerary.
For example, if you purchase a Narita – Frankfurt round-trip ticket and a Star Alliance European Airpass:
Handling charges apply for route changes or when the amount has been adjusted by ANA due to fare increases/decreases. The following exchange/reissue service charges will generally apply for any changes made (per one person/itinerary). Charges will also apply for Electronic Miscellaneous Document (EMD) reissue upon extending the term of validity.
Where to Apply for change requests | Exchange/Reissue Service Charge |
---|---|
ANA Website | Free |
ANA Call Center for Japan Region ANA counter for Japan Region |
JPY 2,200 (including tax) |
ANA Call Center for China Region ANA counter for China Region |
CNY 150 |
ANA Call Center for Hong Kong Region ANA counter for Hong Kong Region |
HKD 200 |
ANA Call Center for the Philippines Region ANA counter for the Philippines Region |
USD 20 |
ANA Call Center for the Thailand Region ANA counter for the Thailand Region |
THB 500 |
ANA Call Center for the Indonesia Region ANA counter for the Indonesia Region |
IDR 700,000 |
ANA Call Center for the Australia Region ANA counter for the Australia Region |
AUD 50 |
ANA Call Center for Cambodia Region ANA counter for Cambodia Region |
USD15 |
ANA Call Center for Vietnam Region ANA counter for Vietnam Region |
VND 400,000 |
ANA Call Center in Seoul ANA counter in Seoul (airport) |
KRW 30,000 |
In addition, if separate tickets are cross-referenced and changed at the same time, JPY 2,200 is charged for the whole itinerary.