Airport Lounges

ANA operates lounges in four airports throughout Japan and Hawaii: Narita, Haneda, Kansai and Honolulu.

In these lounges, you can answer conference calls in the private work areas, take a moment for yourself in the relaxation zones or enjoy a delicious chef-cooked meal—all while waiting for your flight.

There are a multitude of airport lounges across the world that caters to passengers on ANA-operated and/or Star Alliance-operated flights. Please see below for a complete list of participating airports.

To ensure safety and comfort in lounges operated by ANA and/or ANA-affiliated companies, we appreciate your adherence to the following rules.

• Do not engage in acts that interfere with others’ safety and comfort in the lounge.
• Underage or excessive alcohol consumption is not allowed.
• Do not engage in activities that destroy or damage lounge facilities and/or equipment.
• Using facilities or equipment in any way other than their intended use is not allowed.
• No smoking outside of designated areas (including electronic cigarettes), making voice calls, or using electronic devices that emit sounds.
• Taking pictures of other customers or staff without permission is not allowed.
• Obey the instructions of lounge staff and refrain from interfering with their duties (including keeping lounge staff occupied for an extended period of time).
• No outside food or drinks is allowed.
• Do not take equipment provided in the lounge outside of the lounge.
• Do not monopolize equipment, facilities or services in the lounge for an extended period of time.
• No business or commercial activities (e.g., advertising, soliciting, sales, etc.) can be conducted without permission.
• Service dogs, including guide dogs, hearing dogs, mobility assistance dogs, alert dogs, and emotional support dogs are allowed. All other pets are prohibited.

If you do not follow the rules above, we may restrict lounge usage as well as boarding and cancel your ANA Mileage Club membership in accordance with our Conditions of Carriage and the ANA Mileage Club Terms and Conditions.

• Please look after your personal belongings and valuables. ANA will not accept liability for any theft or loss unless it occurs due to willful intent or gross negligence on the part of ANA.

Based on the ANA Privacy Policy, we will not accept requests to provide information about other customers without their consent.