Online customer support in the event of anticipated flight cancellation or flight delay

In the case of weather conditions or mechanical failure that are expected to bring about a flight irregular, a convenient means of delivering information about flight cancellations and flight delays with ease of changing or requesting refunds on flight reservations.


At reservation

Information regarding flight delays and cancellations will be sent to your registered email address as soon as possible.

Please register an email address when reserving your flight.
You can also register after completing your reservation.

ANA sends email in the following cases:
□ When there is a change in seat number or departure time that affects your flight reservation
□ When there is a confirmed flight delay or flight cancellation that affects your flight reservation

Flight cancellation or delay due to bad weather

Procedures and customer support available when there is flight cancellation or delay caused by bad weather

There is no charge for refunds or flight changes.

Useful ANA services