Not sure what to do in the case of a flight delay or need assistance reading your ticket? At ANA, we’re here to help make your travel experience as seamless as possible. Throughout these five tabs, you’ll find support information for Reservations, Ticketing, Cancellations/Delays, Ground Transportation and In-Flight services.
We support your travel by sending you updates on your flight in a timely manner between when you make the reservation and arrival. In addition to checking the ANA website, you can choose to receive status updates via email, SMS text or through the ANA app. On this tab, you’ll find helpful information around each method.
Note: There are reports that incorrect flight information (such as time and flight number) has been displayed within Gmail. For the most up-to-date and correct information, please click the URL in your email and confirm your "Review Reservation Details" display.
Upon completing your reservation on the ANA website or from the reservation confirmation screen, you can easily add your reservation details to Apple Calendar, Google Calendar and Outlook (2003 and 2007).
You can now board ANA domestic and international routes with your iPhone (iOS 9.0 and above) when you use the Apple Wallet app. Make your trip as seamless as possible by storing your ticket with your passes and membership cards within your Wallet.
There are multiple ways you can be notified of flight cancellations or delays. Please visit the Reservations tab of this page for more detailed information around the services below.
At ANA, we offer comfortable ground transportation for your trip.
Power outlets are available only on specific routes and aircraft. Please refer to our Business Class Seat Details page and Economy Class Seat Details page for more information. If available, First Class, Business, Premium Economy or Economy Class passengers can use the outlets. Note: When using the outlets, the power supply is turned off during takeoff and landing, as well as when the aircraft is on standby.
The outlet at your seat will have LED lights either below or beside the socket to indicate if power is available.
At some seats, the socket will have two colors—green indicates power is available, while red either means temporarily unavailable or completely unavailable. If the socket at your seat has three colors, green means power is available, orange means temporarily unavailable and red means completely unavailable.
If a red or orange light is on, please do the following:
Possibilities for lack of power include the following:
If you see a red or orange light, please know that these are not system failures.