Get Details on In-Flight Entertainment and Wi-Fi Access
We like our guests to be entertained when they want to be and connected when they need to be. Check out the in-flight Wi-Fi and entertainment options for passengers traveling in each boarding class on ANA international flights.
In-Flight Entertainment: ANA SKY CHANNEL
Our passengers can enjoy a wide range of in-flight entertainment programs spanning genres.
ANA SKY CHANNEL programs can be accessed in one of two ways:
- Via your individual seat monitor on the aircraft.
- Via MY SKY CHANNEL on the official ANA app.
- There may be instances when some portable devices are not available to use.
We have an excellent selection of movies, from Hollywood blockbusters and the latest Japanese releases to international titles yet to be shown in Japan. We also have a broad lineup of TV shows and a selection of other videos, including original ANA programs and sports and music shows. And we haven't forgotten about the kids. There are even games just for them.
And if you just want to relax and listen, we offer a wide variety of music genres and audio programs, from new songs to classic hits, traditional Japanese entertainment (Yose), audio books, collaboration programs, and more.
e-Library
We have transitioned to digital format for our ANA Group in-flight magazine "TSUBASA -GLOBAL WINGS-" and other onboard printed publications. It will be available on your own digital device via ANA mobile application.
Newspapers will be enjoyable from July 1, 2021 in addition to "TSUBASA -GLOBAL WINGS-", and other various magazines (covering areas such as business, dining and sport).
"TSUBASA -GLOBAL WINGS-" is available on your web browser as well.
Check below for more details about the service and applicable customers.
Enhance Your Entertainment Experience with MY SKY CHANNEL
The official ANA app now features MY SKY CHANNEL. Before boarding, be sure to download the most recent version of the ANA app to your smartphone.
- Unavailable on tablets.
- Available on these aircraft:
- Boeing 777-300ER (new 212-seat configuration)
- Boeing 787-10
MY SKY CHANNEL Instructions
The official ANA app must be downloaded and installed before boarding.
1: LAUNCH THE ANA APP AND OPEN THE SIDEBAR MENU
Tap the menu on the left side of the app screen.
2. START INTERNATIONAL MY SKY CHANNEL
Tap International MY SKY CHANNEL from the menu list to connect.
3. CREATE A LIST OF FAVORITES BEFORE BOARDING
You can use MY SKY CHANNEL ahead of time to find out what entertainment options will be available on your flight and to make a list of favorites.
- Select the contents you want to watch from the list and tap FAVORITE. The selected items will be added to your Favorites on the bottom right of the app screen.
4. ENJOY YOUR ENTERTAINMENT
You can enjoy your selections via your individual seat monitor on the aircraft.
- You can even synchronize your list of pre-selected favorites to the personal monitor by connecting your device onboard. After connecting your smartphone to the monitor, you can use it as a remote controller to play, pause, fast-forward, etc., while enjoying your entertainment on your personal monitor.
ANA Wi-Fi Service (SITA OnAir)
This Wi-Fi available onboard:
- B777-300ER (unavailable on some aircraft)
- B767-300ER (202-seat configuration)
Service Overview
With our in-flight Internet service, you can access the Internet, use email and stay connected through social network sites using your smartphone, tablet or other devices with wireless capability.(Fees apply)
- Images are for illustrative purposes only.
First Class passengers can enjoy free ANA Wi-Fi Service from Jun 11, 2018.
- A free Wi-Fi access card will be distributed by cabin attendants after boarding. The card is only valid on the specific flight.
How to Apply
Please refer to the "TSUBASA -GLOBAL WINGS-" magazine in the front seat pocket and apply on board.
It is not necessary to apply in advance.
Applicable Classes
All classes
Applicable Devices
Devices with wireless capability can be used, such as your smartphone, tablet, or notebook PC.
- We recommend using a smartphone or tablet device.
- Please note, ANA dose not provide devices to passenger.
Fees (Time-based system from August 1, 2015)
Various plans are available to suit your needs.
| Plan Name | Fees (USD) | Data Allowance |
|---|---|---|
| 30min Plan | $4.95 | 15MB Limit |
| 1hr Plan | $8.95 | 30MB Limit |
| Full Flight Plan | $19.95 | 100MB Limit |
- Rates are time-based but fair-use volumes apply. When the maximum volume is reached, the session will be terminated.
- Internet is only accessible within the flight that the Wi-Fi plan was purchased on.
Fee plans for certain B777-300ER aircraft will gradually be changed to those below. For details, please see the portal site.
| Plan Name | Fees (USD) | Data Allowance |
|---|---|---|
| 30min Plan | $6.95 | no limit |
| 3hr Plan | $14.40 | no limit |
| Full Flight Plan | $18.80 | no limit |
- Please note that countdown of time remaining begins from first sign-in and will expire after time elapses. Countdown cannnot be interrupted once started.
- Internet is only accessible within the flight that the Wi-Fi plan was purchased on.
Usage Volume Guide
Per 1MB: Browsing of approx. 4 pages of the ANA Website top page
Approx. 200 text emails of approx. 300 characters
Payment Method
Credit card payment only (VISA, MASTERCARD, DISCOVER, AMEX, JCB, DINERS)
- Payment by cash, e-money, debit card, etc. is not available.
- A receipt will be sent to the email address registered when using the service.
Duration of Service
ANA Wi-Fi Service, available approximately 10 minutes after departure until about 10 minutes prior to landing.
Area of Operation
The service is available while flying over transoceanic airspace and above countries which permit the use of satellite connectivity.
- The service is not available when flying over countries which do not permit the use of satellite connectivity.
- The service may be unstable or subject to disconnection due to satellite communication reception, even in areas where the service can be used.
- Due to the current situation in Russia and Ukraine, flights to Europe are rerouted to take an alternate flight path.
Therefore, the satellite link will be disconnected about 1-2 hours and Wi-Fi service will be temporary unavailable, when flying over the Arctic airspace.
Communication Environment
Please note the internet communication environment in the cabin is not at the same level as on the ground, both in terms of speed and capacity.
The communication environment may be different from what is expected when sending and receiving file attachments, downloading video content and playing online games, etc.
We recommend only using the service for sending and receiving texts and viewing WEB pages on smartphones and tablets.
There may be areas where communications may not be possible, even when flying over countries which permit the use of satellite connectivity.
Furthermore, disconnection may occur for unforeseen reasons, such as the domestic situation and weather conditions in the countries where the aircraft is flying over.
Notes
- This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available.We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
- The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons. ANA shall not be held responsible for any loss of data or damage to passenger devices.
- Video streaming may not be supported.
- We recommend that you disable automatic updates of software and applications running in the background.
Contact Information Regarding Payment and Operating Instructions
Email inquiry
OnAir Customer Care Center
cs@onair.aero (Available in Japanese & English)
Contact by phone
OnAir Customer Care Center
+41-31-5280423 (English support)
- 24 hours a day
ANA Wi-Fi Service is provided by JSAT MOBILE Communications Inc. and OnAir.
The Internet access service is provided by JSAT MOBILE Communications Inc.
If you have any questions and/or comments, please contact the OnAir Customer Care Center.
- When contacting OnAir, please include your OnAir REF code.
ANA Wi-Fi Service2 (Panasonic Avionics)
This Wi-Fi is available on these flights:
- B787-10
- B787-9
- A380
- B787-8 (240 seat configuration aircraft; unavailable of some aircraft /184 seat configuration aircraft)
- B777-300ER (unavailable on some aircraft)
- A320neo
Service Overview
With our in-flight Internet service, you can access the Internet, use email and stay connected through social network sites using your smartphone, tablet or other devices with wireless capability.(fees apply)
- Images are for illustrative purposes only.
First Class passengers can enjoy free ANA Wi-Fi Service from Jun 11, 2018.
- A free Wi-Fi access card will be distributed by cabin attendants after boarding. The card is only valid on the specific flight.
How to Apply
Please refer to the "TSUBASA -GLOBAL WINGS-" magazine in the front seat pocket and apply on board.
It is not necessary to apply in advance.
Applicable Classes
All classes
Applicable Devices
Devices with wireless capability can be used, such as your smartphone, tablet, or notebook PC.
- We recommend using a smartphone or tablet device.
- Please note, ANA dose not provide devices to passenger.
Fees
Various plans based on time are available.
| Plan Name | Fees (USD) |
|---|---|
| 30 minute Plan | $6.95 |
| 3 hour Plan | $16.95 |
| Full-Flight Plan (max. 24 hours) | $21.95 |
- Countdown of time remaining begins from first sign-in and will expire after time elapses. Countdown cannot be interrupted once started.
- Internet is only accessible within the flight that the Wi-Fi plan was purchased on.
- Internet is only accessible through the device that the Wi-Fi plan was purchased.
Method of Payment
Credit card payment only (VISA, MASTERCARD, DISCOVER, AMEX, JCB, DINERS)
- Cash, electric money, and debit cards, etc. are not accepted.
- A receipt will be sent to the e-mail address registered when using the service.
Duration of Service
ANA Wi-Fi Service, available approximately 10 minutes after departure until about 10 minutes prior to landing.
Applicable Air Zone
Aside from takeoff and landing, you can enjoy in-flight connectivity in all air spaces throughout your entire flight.
- The service may be unstable or subject to disconnection due to satellite communication reception, even in areas where the service can be used.
- Due to the current situation in Russia and Ukraine, flights to Europe are rerouted to take an alternate flight path.
Therefore, the satellite link will be disconnected about 1-2 hours and Wi-Fi service will be temporary unavailable, when flying over the Arctic airspace.
Communication Environment
Please note the internet communication environment in the cabin is not at the same level as on the ground, both in terms of speed and capacity.
The communication environment may be different from what is expected when sending and receiving file attachments, downloading video content and playing online games, etc.
We recommend only using the service for sending and receiving texts and viewing Web pages on smartphones and tablets.
There may be areas where communications may not be possible, even when flying over countries which permit the use of satellite connectivity.
Furthermore, disconnection may occur for unforeseen reasons, such as the domestic situation and weather conditions in the countries where the aircraft is flying over.
Notes
- This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available.We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
- The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons. ANA shall not be held responsible for any loss of data or damage to passenger devices.
- Video streaming may not be supported.
- We recommend that you disable automatic updates of software and applications running in the background.
Contact Information Regarding Payment and Operating Instructions
Email inquiry
Panasonic Avionics Customer Care
Contact by phone
Panasonic Avionics Customer Care
0120-921-918 (Toll-free number for calls from within Japan / Japanese support)
- Not available when calling from an IP phone.
+81-3-4589-9497 (Number for calls from outside Japan / Japanese support)
- Toll charges may apply.
+1-949-204-4523 (English support)
- Toll charges may apply.
The Internet connection service for ANA Wi-Fi Service2 is provided by Panasonic Avionics.
If you have any questions and/or comments, please contact Panasonic Avionics Customer Care.
