Guide for facilities in Dusseldorf Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Arrival Terminal

  • Immigration
  • Baggage Claim
  • Customs
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers arriving at Dusseldorf Airport

Immigration is located on the 3rd floor (Level E2) of Arrival Concourse A. After passing through immigration, proceed via the 2nd floor (Level E1) to the 1st floor (Level E0). On the 1st floor (Level E0), there is the baggage claim area and customs, a currency exchange booth, an information counter, escalators and elevators. Upon leaving the building, there are bus stops and the train station.

Immigration

Please present passport.

Information

Letter of Consent is required for the travelers under the age of 18 entering / departing from Germany without parents / guardians. Please see the link below to confirm the details.
Passengers under the age of 18 travelling without parents / guardians to / from Germany.

Departure

Departure terminal

  • Check-in
  • Security Check/Fast track
  • Immigration
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from Dusseldorf International Airport

The ANA check-in counters are located on the 2nd floor (Level E1) of Concourse A. After check-in, proceed to security and immigration. On the 2nd floor (Level E1), there is also a currency exchange booth, a transfer bridge between Concourse A and B, and escalators and elevators up to the Lufthansa Business Lounge and the Lufthansa Senator Lounge. Passengers who wish to apply for VAT refunds for items in their checked baggage should perform the procedures at the VAT refund counter (Zoll) next to counter 192 in Hall B. Passengers who wish to apply for VAT refunds for items in their carry-on baggage should first check in and then perform the procedures at counter 32 in Hall B (after passing through security).

About VAT refunds

A value-added tax (VAT) is applied to items purchased in Germany or other EU countries, but visitors may apply for the refund of the tax.

  • VAT refunds may not be provided by some shops, please check the shop for tax-free handling.

When purchasing items

Have the shop process a Tax Refund Check.

Customs procedures at time of departure

Show the purchased item, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.

Fast Track security screening

Look for

Priority Lane

Eligible
  • Business class
  • Diamond service members
  • Platinum service members
  • Super Flyers members
  • Star Alliance Gold members

Transit

From ANA to Other Airline companies

  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers connecting to flights departing from concourse A,B

Security is located on the 3rd floor (Level E2) of Concourse A. After passing through security, proceed to the 2nd floor (Level E1) on Concourse A. After passing through immigration, passengers connecting to flights departing from Concourse A should proceed directly to their boarding gate on Concourse A. Passengers connecting to flights departing from Concourse B should proceed to Concourse B via the transfer bridge between Concourse A and B. On the 2nd floor (Level E1) of Concourse A, there is also a currency exchange booth, escalators and elevators up to the Lufthansa Business Lounge and the Lufthansa Senator Lounge, and the Eurowings (EW) transit counter.

Passenger connecting to other airline's flight

Follow the display of "CONNECTION FLIGHT A,B,C" and go through Security Check.

Connecting to Schengen countries

Go through Security Check and Immigration, and proceed to boarding gate for the connecting flight.

Connecting to Non-Schengen countries

Go through Security Check and proceed to boarding gate for the connecting flight.

  • The Security Check and Immigration Office specific to the passengers of connecting flight may not be available due to the situation of Airport Authority.In such a case, go through the entry procedure once and proceed to boarding gate for connecting flight from departure lobby.
  • There is no Lufthansa lounge in Concourse B

From Other Airline companies to ANA

  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers connecting from flights arriving at concourse A
  • Passengers connecting from flights arriving at concourse B

Immigration is located on the 2nd floor (Level E1) of Concourse A. Passengers connecting from flights arriving at Concourse B should proceed to immigration via the transfer bridge between Concourse A and B. Passengers connecting from flights arriving at Concourse A should proceed to immigration on the same concourse. On the 2nd floor (Level E1) of Concourse A, there is also a currency exchange booth, escalators and elevators up to the Lufthansa Business Lounge and the Lufthansa Senator Lounge, and the Eurowings (EW) transit counter. Passengers who wish to apply for VAT refunds for items in their carry-on baggage should first check in and then perform the procedures at counter 32 in Hall B (after passing through security).

About the Schengen Agreement

The establishment of the EU and the tying of the Schengen Agreement have greatly simplified entry and departure procedures within Europe. The Schengen Agreement was first signed in 1985 in Schengen, a small town in Luxembourg, and implemented in 1995.
Once a Japanese national has arrived at one of country, travel within the country is treated as "internal (domestic)" travel.
The entry procedures for Japanese nationals are as follows.

Disembarkation (entry) procedures

When traveling to a Schengen country via another Schengen country Entry procedures are taken only in the first country of arrival.

Customs inspection for carry-on baggage is made at the first country of arrival and at the final destination for checked-in baggage.
Example: Narita(Japan) to Madrid(Spain) via Dusseldorf(Germany)
Entry procedures and customs inspection for carry-on baggage is processed in Dusseldorf(Germany).
Customs inspection for checked-in baggage is processed in Madrid(Spain).

Embarkation (departure) procedures

When traveling from a Schengen country via another Schengen country.

The departure procedures are taken only in the last Schengen country to be departed from. The customs inspection is made at the destination country.
Example: Madrid(Spain) to Narita(Japan) via Dusseldorf(Germany)
The departure procedures are taken in Dusseldorf(Germany), and customs inspection done in Narita(Japan).