ANA International Flight Awards
ANA Mileage Clubs members can redeem international flight awards with as few as 12,000 miles.
Please see ANA Mileage Club Terms & Conditions
Eligible Flights
ANA Group Flights
- ANA (NH)
- Air Japan (NQ)
- For codeshare flights operated by Air Japan, awards can only be used for flights with ANA flight numbers.
- Itineraries with both Air Japan-operated and ANA-operated flights are permitted.
- ANA international flight awards cannot be used for codeshare flights with ANA flight numbers which are operated by other airlines (except for domestic flights). For codeshare flights with ANA flight numbers which are operated by ANA partner airlines, partner airline award applications should be submitted.
- Awards can only be used for Japan domestic connections if such connecting flights are operated by ANA. Flights with Ibex Airlines flight numbers cannot be used.
Eligible class
- Economy Class
- Premium Economy
- Business Class
- First Class
- Awards can also be used with combinations of different service classes.
- For Japan domestic sectors, awards can be reserved for Economy Class only.
Required Mileage
Available from only 12,000 miles (roundtrip)
- Awards cannot be redeemed for one-way flights.
- The amount of required miles based on which zones the departure and arrival airports are located in, ticket seasonality, and the class to be used. Please see Seasonality and Required Mileage Charts for details.
Required Mileage for All Sectors - Infants and children occupying their own seat require the same mileage as an adult to redeem flight awards. Infant passengers who do not require their own seat will be able to use flight awards by paying 10% of the required flight award mileage for the same boarding class as the accompanying adult. For other details, please refer to the Usage Policy for Infants and Children page.
- Family members who are registered for ANA Card Family Miles or the ANA Mileage Club Family Account (AFA) Service can combine their miles to redeem awards.
- If the amount of miles is not sufficient to redeem a flight award, it is not possible to cover the difference with cash or ANA SKY COINS.
Mixed Classes
If the outbound and return journeys are in different service classes, the required mileage for each class is divided by 2 and then applied to both the outbound and return journeys.
If the itinerary has flights for multiple classes and also includes connections, the required mileage for the higher class of service on both the outbound and return journeys will be applied.
If the itinerary has flights for multiple classes and also includes connections, the required mileage for the higher class of service on both the outbound and return journeys will be applied.
Example of Applicable Required Mileage for Itineraries Combining Different Service Classes.
For an itinerary with an outbound journey (Bangkok to Tokyo*1 to Los Angeles) in Business Class and a return journey (Los Angeles to Tokyo*1 to Bangkok) in Economy Class, the required mileage for each class is divided by 2, and then totaled.
-
*1.Indicates a connection within 24 hours.
Reason:
As the outward journey contains multiple service classes, the required mileage for the higher class (Business Class) will apply. For the return journey, the required mileage for Economy Class will apply.
Validity
1 year from the itinerary start date. (The itinerary must be started within 1 year of ticket issuance.)
- Even if blackout dates are included within the validity period of the award ticket, the validity period will not be extended.
Example: For a travel start date of February 1, 2019
The ticket is valid for a return flight (final sector of the itinerary) departing no later than February 1, 2020.
Itineraries
1 The location which requires the largest amount of miles to redeem an award for from the selected departure point is considered to be the destination.
Example of Destination
For an itinerary from Tokyo to Seoul to Los Angeles then back to Tokyo, the destination is considered to be Los Angeles.
Reason:
Los Angeles is considered the destination because the required mileage between Tokyo and Los Angeles is the highest required to redeem an award.
2 Connections cannot be made in the respective departure and destination points in the outbound and return journeys.
Example: An Itinerary Which Can Be Used with Award Tickets
Tokyo to Seoul to Tokyo*1 to Fukuoka
-
*1.Indicates a connection within 24 hours.
Reason:
The return journey passes through Tokyo. However, since it does not pass through the first city (Seoul) or the last city (Fukuoka), this itinerary can be used with an award ticket.
Example: An Itinerary Which Cannot Be Used with Award Tickets
Tokyo to Sapporo*1 to Tokyo*1 to Frankfurt to Tokyo
-
*1.Indicates a connection within 24 hours.
Reason:
This itinerary cannot be used as the outbound journey passes through the first city of the outbound journey (Tokyo) again before it ends.
3 If the departure point and the final return point are not the same, they must still be within the same country.
- Hong Kong, Macau, and China are considered to be separate countries for award ticket itinerary purposes.
- With the exception of itineraries which are solely within Scandinavia, Denmark, Norway, and Sweden are considered to be the same country for award ticket itinerary purposes.
- The United States and Canada are considered to be the same country for award ticket itinerary purposes.
- With the exception of itineraries which are solely within Europe, all of Europe is considered to be the same country for award ticket itinerary purposes. However, this excludes some areas of Russia east of the Ural Mountains.
Example: An Itinerary Which Can Be Used with Award Tickets
Osaka to Beijing to Tokyo
Reason:
This itinerary can be used as the departure point (Osaka) and final return point (Tokyo) are in the same country.
4 If the departure point and the final return point are not the same, or if the last city of the outbound journey is different from the first city of the return journey, they must still be within the same area.
Area Classifications
Area 1: North America, Hawaii, etc.
Area 2: Europe, Middle East, Africa, Russia (west of Ural Mountains), etc.
Area 3: Japan, South Korea, China, Southeast Asia, South Asia, Southwest Pacific, Russia (east of Ural mountains), etc.
Example: An Itinerary Which Can Be Used with Award Tickets
Tokyo to Frankfurt to Paris to Tokyo
Reason:
This itinerary can be used as the destination of the outbound journey (Frankfurt) and the first city of the return journey (Paris) are in the same area.
Example: An Itinerary Which Cannot Be Used with Award Tickets
Vladivostok to Tokyo to Moscow
Reason:
This type of itinerary cannot be used as the first city of the outbound journey (Vladivostok) and the last city of the return journey (Moscow) are in different areas.
5 If the last city of the outbound journey and the first city of the return journey are in different zones, the required mileage for each zone is divided by 2, then totaled.
Please refer to the Zones for information on the zones for the departure and destination points.
Example: Confirming the Required Mileage for Different Zones
Tokyo (Zone 1) to Honolulu (Zone 5) to Los Angeles (Zone 6) to Tokyo (Zone 1)
The destination of the outbound journey, Honolulu (Zone 5), and the departure point of the return journey, Los Angeles (Zone 6), are in different zones. Therefore, the required mileage between Japan (Zone 1) and Hawaii (Zone 5) as well as the required mileage between Japan (Zone 1) and North America (Zone 6) are divided by 2, and then totaled.
Stopovers and Transfers
Stopovers (Exceeding 24 Hours)
- En route disembarkation is not possible for itineraries which depart from Japan.
- Itineraries departing from other countries can have 1 stopover en route to the destination.
Transfers
- Itineraries within Japan can have up to 2 transfers on both the outbound and return journeys.
- Transfers at the destination are not counted.
- If a ground transportation sector is involved, this is counted as 1 transfer for both of the endpoint cities.
- Stopovers are included in the number of connections.
Example: An Itinerary Which Can Be Used with Award Tickets
Shanghai to Osaka to Sapporo to Tokyo*1 to Shanghai
-
*1.Indicates a stopover (exceeding 24 hours).
Reason:
Itineraries departing outside Japan can have 1 stopover en route to the destination. Therefore, if Sapporo was selected as the destination, it is possible to have a stopover (exceeding 24 hours) in Tokyo.
Example: An Itinerary Which Cannot Be Used with Award Tickets
Sapporo to Tokyo*1 to Bangkok to Tokyo to Sapporo
-
*1.Indicates a connection within 24 hours.
Stopovers (exceeding 24 hours) are not possible for itineraries which depart from Japan.
Usage Policy for Infants and Children
Infants (less than 2 years of age)
- Infant passengers occupying their own seat will be able to use flight awards of the same boarding class as the accompanying adult. The required mileage will be the same as that of the adult passenger.
- Infant passengers who do not require their own seat will be able to use flight awards by paying 10% of the required flight award mileage for the same boarding class as the accompanying adult. In this instance, the infant must be registered as an award user.
Alternatively, an infant fare ticket can be purchased separately for the same boarding class as the accompanying adult.
Notes
- When redeeming miles for flight awards, the application and ticketing deadlines will be different to those for the infant fare ticket. Please see ANA International Flight Awards - Application Deadlines.
Ticket purchases for infant passengers not occupying their own seat must be made by phone. In this instance, please reserve the adult's flight award first, and then make a reservation for the infant using the contact details below.
- Age on the day of departure for the first sector.
Children (2-11 years of age)
Children require the same mileage as an adult to redeem flight awards.
- Age on the day of departure for the first sector.
Other Features
This service is not available on the ANA website for reservations only containing children under 12 years old. In this instance, reservations must be made by phone.
Infants and children who redeem miles for flights awards are subject to the same taxes and fees (listed below) as adults when using international flights which depart from Japan. Such taxes and fees must be paid when the ticket is issued.
- Passenger Service Facilities Charge (Tax code: SW)
- Passenger Security Service Charge (Tax code: OI)
Blackout Dates
There is no blackout dates for ANA international flight awards.
- Based on the seat availability situation for the flight, standby reservations may not be accepted even outside of blackout periods.
- Domestic flights which are included in international flight itineraries are subject to the blackout dates as below.
- Tokyo (Haneda/Narita), Nagoya (Chubu), Osaka (Itami/Kansai/Kobe): Departures
2021/4/29、5/1～2、8/11～14、12/29～30 - Tokyo (Haneda/Narita), Nagoya (Chubu), Osaka (Itami/Kansai/Kobe): Arrivals
2021/5/4～5、8/15～16、2022/1/2～3
- Tokyo (Haneda/Narita), Nagoya (Chubu), Osaka (Itami/Kansai/Kobe): Departures
- Blackout dates are subject to change without notice. Please confirm when making the reservation.
Notes
- If a person other than the AMC member will use an award, the AMC member must register that person as an award user.(Up to 10 award users can be registered.) Award users can be registered through the Members-only Features on the ANA website. Customers may also contact the ANA Mileage Club Service Center to request an award user registration form. Award users may be asked to present documentation to verify their relationship with the AMC member.
- ANA Card cardholders who wish to have their family members combine miles to redeem awards must register for the ANA Card Family Miles service or ANA Mileage Club Family Account Service (AFA).
- Premium Members who use their miles to redeem awards for their own use are eligible for priority reservations.
Registered award users who use awards while not accompanied by the AMC member are not eligible for prioritized reservation and wait-list. - The number of seats that can be used with award tickets is limited. (Reservations for award seats may not be available for some flights.) There may be cases when award tickets cannot be used even if normal fare seats available on a flight. Based on the seat availability situation for the flight, waitlist reservations may not be accepted.
- When using an ANA international flight award, a minimum of USD 70 (as of February 2015) must be paid as taxes, Passenger Facility Charge, fuel surcharge, and other fees in addition to the miles that are used for award redemption. Such taxes and fees may change, and they are calculated based on the itinerary, class of service, exchange rates, etc. Furthermore, these taxes and fees must be paid in advance via credit card by the AMC member or the actual passenger at the time of ticket issuance.
- Please note that departure/arrival times and aircraft types are subject to change without notice.
- Flights may be operated on a seasonal basis only, service may be suspended, etc. (Even if flights are indicated in the charts, they may not actually be operated.)
- Please use the ticket according to the order of sectors shown in the itinerary. If a sector was not used, the ticket becomes invalidated and any remaining sectors will also be unusable.
- Mileage is not accrued when using award tickets.
- Award tickets cannot be used in conjunction with upgrade awards.
- If an award ticket is used for a flight, and said flight suffers a delay or cancellation, alternate transportation and accommodation will not be provided.
- With the exception of miles which are eligible for unused award refunds, miles which have been used for award redemption cannot be refunded to a mileage account or exchanged for another award, even if the originally redeemed award was not used.
Required Mileage
The number of miles required to redeem an award will vary depending on the departure and destination zones, the seasonality of the departure dates, and the class of service.
How to Confirm Required Mileage
- STEP 1 Confirm the zones for the departure and destination points.
Confirm the zones for the departure and destination points. - STEP 2 Confirm departure date seasonalities.
See the seasonality charts to check the applicable season for your departure dates. - STEP 3 Confirm required mileage.
See the required mileage chart to check the number of miles required for your class of service.
Zones
| Zone Name | Zone # | Locations Within Zone |
|---|---|---|
| Japan | Zone 1 | Japan |
| South Korea, Russia 1 | Zone 2 | Seoul, Vladivostok |
| Asia 1 | Zone 3 | Beijing, Dalian, Shenyang, Qingdao, Shanghai, Hangzhou, Guangzhou, Xiamen, Chengdu, Wuhan, Shenzhen, Hong Kong, Taipei, Manila |
| Asia 2 | Zone 4 | Singapore, Bangkok, Ho Chi Minh City, Yangon, Jakarta, Mumbai, Delhi, Hanoi, Kuala Lumpur, Phnom Penh, Chennai |
| Hawaii | Zone 5 | Honolulu |
| North America | Zone 6 | Los Angeles, San Francisco, Seattle, San Jose, Washington, D.C. (IAD), New York, Chicago (ORD), Houston, Vancouver, Mexico City |
| Europe, Russia 2 | Zone 7 | London, Paris, Frankfurt, Munich, Düsseldorf, Brussels, Vienna, Milan, Stockholm, Moscow, Istanbul |
| Oceania | Zone 10 | Sydney, Perth |
Seasonality Charts
L = Low Season
R = Regular Season
H = High Season
- The specified periods in the seasonality charts may change for reasons such as sales promotions.
Departure and Destination: Japan, South Korea, Russia1(Zone 2), Asia1(Zone 3) or Asia2(Zone 4)
| Season | Year | Period |
|---|---|---|
| L | 2020 | January 6-14, April 1-23, May 11-June 30, December 1-17 |
| 2021 | January 5-29, April 1-27, May 10-June 30, December 1-19 | |
| 2022 | January 4-20 | |
| R | 2020 | January 15-March 31, July 1-22, August 20-November 30 |
| 2021 | January 30-March 31, July 1-22, August 23-November 30 | |
| 2022 | January 21-March 31 | |
| H | 2020 | January 1-5, April 24-May 10, July 23-August 19, December 18-31 |
| 2021 | January 1-4, April 28-May 9, July 23-August 22, December 20-31 | |
| 2022 | January 1-3 |
Departure and Destination: Japan, North America(Zone 6) or Europe, Russia2(Zone 7)
| Season | Year | Period |
|---|---|---|
| L | 2020 | January 6-February 29, April 1-23 |
| 2021 | January 5-February 28, April 1-27 | |
| 2022 | January 4-February 28 | |
| R | 2020 | March 1-31, May 11-July 22, August 20-December 17 |
| 2021 | March 1-31, May 10-July 22, August 23-December 19 | |
| 2022 | March 1-31 | |
| H | 2020 | January 1-5, April 24-May 10, July 23-August 19, December 18-31 |
| 2021 | January 1-4, April 28-May 9, July 23-August 22, December 20-31 | |
| 2022 | January 1-3 |
Departure and Destination: Japan, Hawaii(Zone 5), or Oceania(Zone 10)
| Season | Year | Period |
|---|---|---|
| L | 2020 | January 6-February 29, April 1-23, May 11-31 |
| 2021 | January 5-February 28, April 1-27, May 10-31 | |
| 2022 | January 4-February 28 | |
| R | 2020 | March 1-31, June 1-July 22, August 20-December 17 |
| 2021 | March 1-31, June 1-July 22, August 23-December 19 | |
| 2022 | March 1-31 | |
| H | 2020 | January 1-5, April 24-May 10, July 23-August 19, December 18-31 |
| 2021 | January 1-4, April 28-May 9, July 23-August 22, December 20-31 | |
| 2022 | January 1-3 |
Required Mileage Charts
The required mileage shown in the charts is for a outbound and return journey.
Seasons: L= Low Season, R= Regular Season, H= High Season
Class of Service: Y= Economy Class, PY =Premium Economy, C = Business Class, F= First Class
Routes between Japan(Zone 1) and South Korea,Russia1(Zone 2), Asia1(Zone 3), Asia2(Zone 4), Hawaii(Zone 5), North America(Zone 6), Europe,Russia2(Zone 7), Oceania(Zone 10)
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 12,000 | 15,000 | 18,000 |
| C | 25,000 | 30,000 | 33,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 17,000 | 20,000 | 23,000 |
| PY | 30,000 | 33,000 | 36,000 |
| C | 35,000 | 40,000 | 43,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 30,000 | 35,000 | 38,000 |
| PY | 46,000 | 51,000 | 54,000 |
| C | 55,000 | 60,000 | 63,000 |
| F | 105,000 | 105,000 | 114,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 35,000 | 40,000 | 43,000 |
| PY | 53,000 | 58,000 | 61,000 |
| C | 60,000 | 65,000 | 68,000 |
| F | 120,000 | 120,000 | 129,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 40,000 | 50,000 | 55,000 |
| PY | 62,000 | 72,000 | 77,000 |
| C | 75,000 | 85,000 | 90,000 |
| F | 150,000 | 150,000 | 165,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 45,000 | 55,000 | 60,000 |
| PY | 67,000 | 77,000 | 82,000 |
| C | 80,000 | 90,000 | 95,000 |
| F | 165,000 | 165,000 | 180,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 37,000 | 45,000 | 50,000 |
| PY | 54,000 | 62,000 | 67,000 |
| C | 65,000 | 75,000 | 80,000 |
Routes between South Korea,Russia1(Zone 2) and Asia1(Zone 3), Asia2(Zone 4), Hawaii(Zone 5), North America(Zone 6), Europe,Russia2(Zone 7), Oceania(Zone 10)
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 27,000 | 30,000 | 33,000 |
| PY | 39,000 | 42,000 | 45,000 |
| C | 45,000 | 50,000 | 53,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 40,000 | 45,000 | 48,000 |
| PY | 55,000 | 60,000 | 63,000 |
| C | 65,000 | 70,000 | 73,000 |
| F | 135,000 | 135,000 | 144,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 40,000 | 50,000 | 55,000 |
| PY | 60,000 | 70,000 | 75,000 |
| C | 70,000 | 80,000 | 85,000 |
| F | 150,000 | 150,000 | 165,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 45,000 | 55,000 | 60,000 |
| PY | 66,000 | 76,000 | 81,000 |
| C | 80,000 | 90,000 | 95,000 |
| F | 165,000 | 165,000 | 180,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 50,000 | 60,000 | 65,000 |
| PY | 71,000 | 81,000 | 86,000 |
| C | 85,000 | 95,000 | 100,000 |
| F | 180,000 | 180,000 | 195,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 40,000 | 50,000 | 55,000 |
| PY | 62,000 | 72,000 | 77,000 |
| C | 75,000 | 83,000 | 88,000 |
- Combining multiple flight awards to create an itinerary via Japan with a departure and destination point in the same zone is permitted.
Routes between Asia1(Zone 3) and Asia2(Zone 4), Hawaii(Zone 5), North America(Zone 6), Europe,Russia2(Zone 7), Oceania(Zone 10)
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 40,000 | 45,000 | 48,000 |
| PY | 55,000 | 60,000 | 63,000 |
| C | 65,000 | 70,000 | 73,000 |
| F | 135,000 | 135,000 | 144,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 40,000 | 50,000 | 55,000 |
| PY | 60,000 | 70,000 | 75,000 |
| C | 70,000 | 80,000 | 85,000 |
| F | 150,000 | 150,000 | 165,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 45,000 | 55,000 | 60,000 |
| PY | 66,000 | 76,000 | 81,000 |
| C | 80,000 | 90,000 | 95,000 |
| F | 165,000 | 165,000 | 180,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 50,000 | 60,000 | 65,000 |
| PY | 71,000 | 81,000 | 86,000 |
| C | 85,000 | 95,000 | 100,000 |
| F | 180,000 | 180,000 | 195,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 40,000 | 50,000 | 55,000 |
| PY | 62,000 | 72,000 | 77,000 |
| C | 75,000 | 83,000 | 88,000 |
- Combining multiple flight awards to create an itinerary via Japan with a departure and destination point in the same zone is permitted.
Routes between Asia2(Zone 4) and Hawaii(Zone 5), North America(Zone 6), Europe,Russia2(Zone 7), Oceania(Zone 10)
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 50,000 | 60,000 | 65,000 |
| PY | 75,000 | 85,000 | 90,000 |
| C | 90,000 | 100,000 | 105,000 |
| F | 180,000 | 180,000 | 195,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 55,000 | 65,000 | 70,000 |
| PY | 84,000 | 94,000 | 99,000 |
| C | 100,000 | 110,000 | 115,000 |
| F | 195,000 | 195,000 | 210,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 60,000 | 70,000 | 75,000 |
| PY | 88,000 | 98,000 | 103,000 |
| C | 105,000 | 115,000 | 120,000 |
| F | 210,000 | 210,000 | 225,000 |
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 50,000 | 60,000 | 65,000 |
| PY | 78,000 | 88,000 | 93,000 |
| C | 95,000 | 105,000 | 110,000 |
| F | 180,000 | 180,000 | 195,000 |
- Combining multiple flight awards to create an itinerary via Japan with a departure and destination point in the same zone is permitted.
Routes between Hawaii(Zone 5) and North America(Zone 6), Europe,Russia2(Zone 7), Oceania(Zone 10)
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 50,000 | 60,000 | 65,000 |
| PY | 84,000 | 94,000 | 99,000 |
| C | 100,000 | 110,000 | 115,000 |
| F | 180,000 | 180,000 | 195,000 |
Routes between North America(Zone 6) and Europe,Russia2(Zone 7), Oceania(Zone 10)
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 60,000 | 70,000 | 75,000 |
| PY | 88,000 | 98,000 | 103,000 |
| C | 105,000 | 115,000 | 120,000 |
| F | 210,000 | 210,000 | 225,000 |
Routes between Europe,Russia2(Zone 7) and Oceania(Zone 10)
| Eligible class | L | R | H |
|---|---|---|---|
| Y | 65,000 | 75,000 | 80,000 |
| PY | 95,000 | 105,000 | 110,000 |
| C | 120,000 | 130,000 | 136,000 |
| F | 225,000 | 225,000 | 240,000 |
- Combining multiple flight awards to create an itinerary via Japan with a departure and destination point in the same zone is permitted.
Example of Required Mileage Confirmation
Itinerary without Any Connections
- The symbol "-" indicates the destination.
Example: Tokyo - Los Angeles - Tokyo. Outbound: L season; Return: R Season; Traveling in Economy Class.
- STEP 1 Confirm the zones for the departure and destination points.
Confirm the departure and destination zones by using the zone chart for ANA international flight awards.
Tokyo is in Japan (Zone 1).
Los Angeles is in North America (Zone 6). - STEP 2 Confirm departure date seasonalities.
Confirm the seasonalities (low, regular or high) for the departure dates of both the outbound and return journeys by using the ANA International Flight Award Seasonality Chart.
The outbound journey (Tokyo to Los Angeles) is L (low season).
The return journey (Los Angeles to Tokyo) is R (regular season). - STEP 3 Confirm required mileage.
Confirm the required mileage for the departure and destination zones, seasonalities, and classes of service by using the required mileage charts for ANA international flight awards.
The outbound journey (Tokyo to Los Angeles) is 40,000 miles.
The return journey (Los Angeles to Tokyo) is 50,000 miles.
For this itinerary, the required mileage for both the outbound and return journeys are divided by 2, then totaled. - Required Mileage (for Economy Class)
(40,000 miles / 2 = 20,000 miles) + (50,000 miles / 2 = 25,000 miles) = 45,000 miles
Itinerary with a Connection
- The symbol "-" indicates the destination.
Example: Osaka - Tokyo*1 - Los Angeles - Tokyo*1 - Osaka. Outbound: L season; Return: R season; Traveling in Economy Class.
-
*1.Indicates a connection within 24 hours.
- STEP 1 Confirm the zones for the departure and destination points.
Confirm the departure and destination zones by using the zone chart for ANA international flight awards.
Tokyo and Osaka are in Japan (Zone 1).
Los Angeles is in North America (Zone 6). - STEP 2 Confirm departure date seasonalities.
Confirm the seasonalities (low, regular or high) for the departure dates of both the outbound and return journeys by using the ANA International Flight Award Seasonality Chart. (Use the seasonality chart for flights between Japan and Europe/North America to determine the seasonalities for the first outbound sector (Osaka to Tokyo) and the first return sector (Los Angeles to Tokyo).)
The first outbound sector (Osaka to Tokyo) is L (low season).
The first return sector (Los Angeles to Tokyo) is R (regular season). - STEP 3 Confirm required mileage.
Confirm the required mileage for the departure and destination zones, seasonalities, and classes of service by using the required mileage charts for ANA international flight awards.
Osaka (Zone 1) to Los Angeles (Zone 6) is 40,000 miles
Los Angeles (Zone 6) to Tokyo (Zone 1) is 50,000 miles.
For this itinerary, the required mileage for both the outbound and return journeys are divided by 2, then totaled. - Required Mileage (for Economy Class)
(40,000 miles / 2 = 20,000 miles) + (50,000 miles / 2 = 25,000 miles) = 45,000 miles
Please see the terms and conditions for itineraries containing several different zones and classes and other cases.
Award Ticket Reservations
Application procedures cannot be completed at the airport.
Complete Procedure via the ANA Website
Please click Reserve/(Purchase) Apply for an ANA International Flight Award and then log into your account to make an application.
- Flight awards are not available for any itineraries which are displayed with the message "This service is not available for the specified itinerary" on the awards reservation screen.
(The system determines whether or not an itinerary is applicable.)
Procedures by Telephone
For Customers Outside Japan
Notes
- Open tickets without a reservation are not available for international flight awards.
- The number of seats that can be used with award tickets is limited. For some flights, award seat reservations may not be available on the reservation start date.
- Some flights may currently be suspended or may only be operated during certain seasons. Even if flights are indicated in the charts, they may not actually be operated.
- Mileage is not accrued when using award tickets.
- With the exception of miles which are eligible for unused award refunds, miles which have been used for award redemption cannot be refunded to a mileage account or exchanged for another award, even if the originally redeemed award was not used.
- Please see Changes / Refunds for further details on reservation changes and cancellations.
Reservation Period
From 09:00 (JST) 355 days prior to the departure date (excluding the departure date itself) for the return flight in your itinerary until 96 hours prior to the departure of the first sector.
- A roundtrip must be reserved and ticketed.
Ticketing Period
Tickets will be issued when reservations have been made for all award ticket sectors of the itinerary.
- The required mileage will be deducted from the mileage account upon ticketing.
- If you have waitlisted sectors included within your itinerary, please go to Waitlisting to confirm your deadline.
- If ticketing is not completed by the specified deadline, your reservation will be cancelled automatically.
Duplicated Bookings
Once reservations are considered as Duplicated Bookings, ANA or the travel agent would ask to fix their itinerary and cancel unnecessary segments.
We'd like as many people as possible to enjoy our flights, and we thank you for your understanding and cooperation.
Ticket Service Charge
This service charge applies when ANA issues a new award ticket for an ANA international flight. As a general rule, the relevant charge in the ticketing service charge table below applies per passenger per set of flight tickets.
Ticketing Service Charge by Purchase Location
| Ticket Purchase Locations | Ticketing Service Charge |
|---|---|
| ANA website | None |
| Japan | JPY 2,200 |
| South Korea | KRW 28,000 |
| Mainland China | CNY 150 |
| Hong Kong | HKD 200 |
| Taiwan | TWD 780 |
| Singapore | SGD 35 |
| Thailand | THB 800 |
| Myanmar | USD 25 |
| Vietnam | VND 600,000 |
| The Philippines | USD 25 |
| Indonesia | IDR 400,000 |
| Malaysia | MYR 80 |
| Cambodia | USD 20 |
| United States | USD 25 |
| United Kingdom | GBP 10 |
| Switzerland*1 | CHF 20 |
| Russia | EUR 15 |
| Sweden | SEK 160 |
| Turkey | USD 15 |
| Other European Countries | EUR 15 |
| Australia | AUD 25 |
- Ticketing service charges will be waived for award tickets which are issued for infants under the age of 12.
-
*1.For tickets issued by the ANA International Reservation Center, a ticketing service charge of EUR 15 will apply.
Waitlisting
Waitlisting is accepted for 1 flight on 1 one-way sector.
However, waitlisting requests cannot be made for flights on which you have already secured a seat, or flights for which you have already made a waitlisting request.
Example 1: If a seat is secured on a Narita-Singapore flight departing on August 1, then waitlisting will not be accepted for the same flight departing on August 2.
Reason: A seat is secured on another flight for the same sector.
Example 2: If a seat is secured on a Singapore-Narita flight departing on August 5, then waitlisting will not be accepted for the Singapore-Haneda flight departing on the same day.
Reason: A seat is secured on another flight for the same sector (Singapore-Tokyo).
(Waitlist Holding Limit) Until 14 days prior to the departure date for the first sector.
- A notification will be sent to the registered email address when a seat has been secured via waitlisting.
- When seats for the entire itinerary have been secured, please complete ticketing procedures within the ticketing period designated in the separate notification.
- Reservations will be canceled if ticketing procedures are not completed within the designated ticketing period.
- Waitlisting requests after ticket issuance must be made at least 14 days prior to the departure of your preferred flight.
- Duplicate reservations to purchase tickets for the same class are not accepted.
- Based on the seat availability situation for the flight, waitlist reservations may not be accepted.
Award Collection
The e-Ticket Itinerary Receipt will be sent to the email address that is registered to the AMC member's account.
To prevent delivery errors, the e-Ticket Itinerary Receipt will only be sent to the email address that is registered to the AMC member's account.
- It cannot be collected at the airport.
Changes
Procedures to Make Changes
Press the "Reservation Confirmation and Changes for ANA International Flight Awards" and then log into your account to request a change.
- Procedures for changes cannot be completed at the airport.
- The conditions for changes will vary depending on whether you are making them before or after or your ticket has been issued. Furthermore, you may not be able to change your reservation on the ANA website. Please confirm the relevant details before proceeding with the necessary procedures.
Before Ticket Issuance
Changes can be made until the expiration date of the award ticket.
You may not be able to change your reservation on the ANA website. Please contact us by phone.
- When the itinerary contains stopovers in multiple cities
- Reservations (or changes) which were made by phone through ANA.
- Reservations containing only children aged 2-11, or infants under 2
After Ticket Issuance
Both the departure date and the flight can be changed within the ticket's validity period (one year from the travel start date).
Customers must change their flight award before the departure of their originally reserved flight and up to 24 hours prior to the departure of their preferred flight. If reservation changes or cancellations are not made by the departure time of the originally reserved flight, changes will not be permitted from thereon.
Notes
- The names of the passenger and the AMC member who is providing the miles cannot be changed.
- The airline, passenger, sector, route, and service class* cannot be changed.
- If ANA and Air Japan operate multiple flights for the same sector, then an airline change will be accepted.
- Even if the itinerary you wish to change to has the same zones as your original itinerary, the change described above is not permitted.
- Reservations cannot be made more than 355 days in advance of the departure date.
- Reservations for partner airline award tickets cannot be converted into ANA international flight award reservations.
- If a departure date change results in a change in the seasonality of an award ticket, the required mileage will be adjusted. If the required mileage increases, you must use additional miles to account for the difference.
If the mileage account does not contain the required number of extra miles, then the reservation cannot be changed. On the other hand, if the required mileage decreases, the difference will be refunded.
However, miles that have expired at the time of refund processing cannot be refunded. Only miles can be used to account for differences in required mileage. Other payment methods such as cash cannot be used. - When making changes to an unused ticket, differences may arise due to adjustments to fuel surcharges, taxes, etc. Such differences will be notified at the time of the reservation change.
You may not be able to change your reservation on the ANA website. Please contact us by phone.
- When the itinerary contains stopovers in multiple cities
- When requesting a change to a lower service class than the one which was originally reserved due to seat availability in that lower service class. (However, the required mileage difference between the 2 classes will not be refunded.)
- When a ticket for the sector was issued based on the required mileage for a service class that was higher than what was originally reserved, and a change to that higher service class is requested due to seat availability.
- It is possible to change a connection at the destination or connecting point from a stopover (exceeding 24 hours) to a layover (less than 24 hours), and vice versa.
- When requesting to be placed on a waitlist due to the preferred flight being fully booked. (Procedures must be completed by 14 days prior to the departure date of the new flight.)
- When the itinerary contains flights departing within 24 hours.
Example: If a reservation has been made for an outbound flight on April 1 and a return flight on April 10, the reservation for the return flight cannot be changed on March 31 (within 24 hours prior to the departure of the outbound flight). - Itineraries and Airlines for Which Applications Cannot Be Processed through the ANA Website
- Reservations containing only children aged 2-11, or infants under 2
Refunds for Unused Awards
Customers who wish to request a mileage refund for an international award ticket may do so only if all sectors have not been used. After the designated amount of miles is deducted as a refund charge, the miles will be refunded to the mileage account.
-
*1.The oldest miles with the fastest approaching expiration dates will take precedence for deduction.
- Taxes and fees for unused awards will be refunded.
Mileage for Refund Charge
3,000 miles per customer
- Refunds for infants not occupying a seat do not incur refund charges.
Application Acceptance Period
Please call us by the departure time of the flight reserved for your first sector.
Expiration Dates for Refunded Miles
Expiration dates will be based on the accrual month of the miles that were used to redeem the award.
Miles that have expired at the time of refund processing cannot be refunded.
Examples of Unused Award Refund
Miles will be refunded based on the accrual month of the miles that were used to redeem the award.
When no miles have expired at the time of the refund.
Example 1: When 20,000 miles are refunded for an unused award on October 1, 2019
Refunded miles :17,000miles
| Accrual Month and Year | April 2019 | May 2019 | June 2019 | Total |
|---|---|---|---|---|
| Mileage Expiration Date | April 30, 2022 | May 31, 2022 | June 30, 2022 | N/A |
| Miles Used to Redeem Award | -3,000 | -15,000 | -2,000 | -20,000 |
| Refunded Miles | +3,000 | +15,000 | +2,000 | +20,000 |
| Mileage for Refund Charge | -3,000 | 0 | 0 | -3,000 |
| Mileage Balance After Refund | 0 | 15,000 | 2,000 | 17,000 |
- 20,000 miles are eligible to be refunded to the accrual month prior to ticket issuance. The "oldest" miles (earliest accrual month : April 30, 2019) are used for the 3,000-mile refund charge that is deducted.
When some miles have expired at the time of the refund.
Example 2: When 20,000 miles are refunded for an unused award on May 10, 2019
Refunded miles :14,000miles
| Accrual Month and Year | April 2016 | May 2016 | June 2016 | Total |
|---|---|---|---|---|
| Mileage Expiration Date | April 30, 2019 | May 31, 2019 | June 30, 2019 | N/A |
| Miles Used to Redeem Award | -3,000 | -15,000 | -2,000 | -20,000 |
| Refunded Miles | 0 | +15,000 | +2,000 | +17,000 |
| Mileage for Refund Charge | 0 | -3,000 | 0 | -3,000 |
| Mileage Balance After Refund | 0 | 12,000 | 2,000 | 14,000 |
- Of the 20,000 miles, 17,000 are eligible to be refunded to the same accrual month as the month of ticket issuance. The 3,000 miles which had expired on April 30, 2019 are not refunded. Part of the miles accrued in May 2016 are used for the 3,000-mile refund charge that is deducted.
Notes
- All awards must be unused in order to be eligible for refunds.
- Refund requests must be made during business hours. Requests must be received by 30 days after the award ticket's expiration date.
- If the reserved flight was not canceled prior to its departure time, the unused award will not be eligible for refunds.
- Miles that have expired at the time of refund processing cannot be refunded.
- If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given.
- After requesting a refund, a maximum of 10 days is required until the miles are credited back to the mileage account.
- If multiple customers are under an award to be refunded, the refund charge will be applied to each customer.
- After the miles have been refunded, the refund charge will be deducted from the "oldest" (earliest accrual month and year) non-expired miles in the mileage account.
Transfer and refunds due to bad weather, etc.
If flight delays or cancellations occur as a result of typhoons, snowfall, or other acts of nature which are beyond ANA's control, customers can change to other ANA flights or have their miles refunded.
Changing to Another Flight
Please call us to make a reservation change.
Eligible Tickets
International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight (ticket numbers which start with "205")
- Changes to flight award tickets which were issued using miles from another airline's frequent flyer program must comply with the procedures for that program. Eligibility for changes and refunds is subject to the terms and conditions for each respective program.
Making Changes
Date and route changes to the following flights will be made based on seat availability.
International flights: Flights operated by ANA (NH) or Air Japan (NQ)
Domestic Flights: Flights operated by ANA and ANA WINGS (EH) as well as codeshare flights operated with AIRDO (HD), IBEX Airlines (FW), Solaseed Air (6J), Oriental Air Bridge (OC) and StarFlyer (7G)
- For both international and domestic flights, the reservation must be made under the ANA flight number.
Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change
- If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers.
- If the required mileage decreases after changing to another flight, the difference will be refunded.
- Mileage difference refunds will be credited to the month when the delay or cancellation to the originally reserved flight occurred.
- If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
- When a flight is delayed, the seasonality of the original departure date remains applicable, so we will not redeposit the mileage difference in your account.
Canceling the Ticket and Requesting a Refund
Refund requests should be made over the phone. Please contact us within the refund request period.
Customers who have their tickets must return them. Depending on the payment method for taxes, fees, etc., customers with e-Tickets may also need to return them, so please inquire with the ANA Mileage Club Service Center as necessary.
Eligible Tickets
International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight (ticket numbers which start with "205")
- Refunds for Flight Awards issued using miles from the mileage programs of other airlines depend on the rules of the relevant Partner program.
Mileage refund procedures for such award tickets cannot be completed through ANA.
Refund Deadline
Please provide the ANA Mileage Club Service Center with the information required for refund processing within 30 days after the ticket's expiration date.
Mileage used for the award redemption will be credited to the month when the delay or cancellation to the originally reserved flight occurred.
(Expiration dates for refunded mileage will be reset to the most recent accrual month.)
Customers will be informed of the mileage to be refunded when calling. (The amount is calculated at this time.)
Transfer and refunds due to aircraft maintenance
If flight delays or cancellations occur as a result of equipment malfunctions or other reasons which are attributable to ANA, customers can change to other ANA flights or have their miles refunded.
Changing to Another Flight
Please call us to make a reservation change.
Eligible Tickets
International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight (ticket numbers which start with "205")
- Award tickets which are redeemed and issued through other airlines' frequent flyer programs are subject to the policies of the respective partner program. Eligibility for changes and refunds is subject to the terms and conditions for each respective program.
Making Changes
Date and route changes to the following flights will be made based on seat availability.
International flights: Flights operated by ANA (NH) or Air Japan (NQ)
Domestic Flights: Flights operated by ANA and ANA WINGS (EH) as well as codeshare flights operated with AIRDO (HD), IBEX Airlines (FW), Solaseed Air (6J), Oriental Air Bridge (OC) and StarFlyer (7G)
- For both international and domestic flights, the reservation must be made under the ANA flight number.
Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change
- If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers.
- If the required mileage decreases after changing to another flight, the difference will be refunded.
- Difference miles will be refunded to the account in the month of the reserved flight that was delayed or canceled.
- If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
- When a flight is delayed, the seasonality of the original departure date remains applicable, so we will not redeposit the mileage difference in your account.
Canceling the Ticket and Requesting a Refund
Refund requests should be made over the phone. Please contact us within the refund request period.
Customers who have their tickets must return them. Depending on the payment method for taxes, fees, etc., customers with e-Tickets may also need to return them, so please inquire as necessary.
Eligible Tickets
International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight (ticket numbers which start with "205")
- Refunds for Flight Awards issued using miles from the mileage programs of other airlines depend on the rules of the relevant Partner program.
Mileage refund procedures for such award tickets cannot be completed through ANA.
Refund Deadline
Please provide the ANA Mileage Club Service Center with the information required for refund processing within 30 days after the ticket's expiration date.
Mileage used for the award redemption will be credited to the month when the delay or cancellation to the originally reserved flight occurred.
(Expiration dates for refunded mileage will be reset to the most recent accrual month.)
Customers will be informed of the mileage to be refunded when calling. (The amount is calculated at this time.)
Procedures for Requesting a Refund
It is not possible to request refunds for unused flight awards or change reservations / request refunds for delayed/canceled flights on the ANA website.
Procedures by Telephone
For Customers Outside Japan