ANA International Flight Awards

woman at ana lounge

ANA International Flight Awards

ANA Mileage Clubs members can redeem international flight awards with as few as 12,000 miles.

Eligible Flights

ANA Group Flights

  • ANA (NH)
  • Air Japan (NQ)
    • For codeshare flights operated by Air Japan, awards can only be used for flights with ANA flight numbers.
    • Itineraries with both Air Japan-operated and ANA-operated flights are permitted.
    • ANA international flight awards cannot be used for codeshare flights with ANA flight numbers which are operated by other airlines (except for domestic flights). For codeshare flights with ANA flight numbers which are operated by ANA partner airlines, partner airline award applications should be submitted.
    • Awards can only be used for Japan domestic connections if such connecting flights are operated by ANA. Flights with Ibex Airlines flight numbers cannot be used.

Eligible class

  • Economy Class
  • Premium Economy
  • Business Class
  • First Class
    • Awards can also be used with combinations of different service classes.
    • For Japan domestic sectors, awards can be reserved for Economy Class only.

Required Mileage

Available from only 12,000 miles (roundtrip)

  • Awards cannot be redeemed for one-way flights.
  • The amount of required miles based on which zones the departure and arrival airports are located in, ticket seasonality, and the class to be used. Please see Seasonality and Required Mileage Charts for details.
    Required Mileage for All Sectors 
  • Infants and children occupying their own seat require the same mileage as an adult to redeem flight awards. Infant passengers who do not require their own seat will be able to use flight awards by paying 10% of the required flight award mileage for the same boarding class as the accompanying adult. For other details, please refer to the Usage Policy for Infants and Children page.
  • Family members who are registered for ANA Card Family Miles or the ANA Mileage Club Family Account (AFA) Service can combine their miles to redeem awards.
  • If the amount of miles is not sufficient to redeem a flight award, it is not possible to cover the difference with cash or ANA SKY COINS.

Validity

1 year from the itinerary start date. (The itinerary must be started within 1 year of ticket issuance.)

  • Even if blackout dates are included within the validity period of the award ticket, the validity period will not be extended.

Example: For a travel start date of February 1, 2019
The ticket is valid for a return flight (final sector of the itinerary) departing no later than February 1, 2020.

Itineraries

Stopovers and Transfers

Stopovers (Exceeding 24 Hours)

  • En route disembarkation is not possible for itineraries which depart from Japan.
  • Itineraries departing from other countries can have 1 stopover en route to the destination.

Transfers

  • Itineraries within Japan can have up to 2 transfers on both the outbound and return journeys.
    • Transfers at the destination are not counted.
    • If a ground transportation sector is involved, this is counted as 1 transfer for both of the endpoint cities.
    • Stopovers are included in the number of connections.

Example: An Itinerary Which Can Be Used with Award Tickets

Shanghai to Osaka to Sapporo to Tokyo*1 to Shanghai

  • *1.
    Indicates a stopover (exceeding 24 hours).

Reason:
Itineraries departing outside Japan can have 1 stopover en route to the destination. Therefore, if Sapporo was selected as the destination, it is possible to have a stopover (exceeding 24 hours) in Tokyo.

Example: An Itinerary Which Cannot Be Used with Award Tickets

Sapporo to Tokyo*1 to Bangkok to Tokyo to Sapporo

  • *1.
    Indicates a connection within 24 hours.

Stopovers (exceeding 24 hours) are not possible for itineraries which depart from Japan.

Usage Policy for Infants and Children

Blackout Dates

There is no blackout dates for ANA international flight awards.

  • Based on the seat availability situation for the flight, standby reservations may not be accepted even outside of blackout periods.
  • Domestic flights which are included in international flight itineraries are subject to the blackout dates as below.
    • Tokyo (Haneda/Narita), Nagoya (Chubu), Osaka (Itami/Kansai/Kobe): Departures
      2021/4/29、5/1~2、8/11~14、12/29~30
    • Tokyo (Haneda/Narita), Nagoya (Chubu), Osaka (Itami/Kansai/Kobe): Arrivals
      2021/5/4~5、8/15~16、2022/1/2~3
  • Blackout dates are subject to change without notice. Please confirm when making the reservation.

Notes

  • If a person other than the AMC member will use an award, the AMC member must register that person as an award user.(Up to 10 award users can be registered.) Award users can be registered through the Members-only Features on the ANA website. Customers may also contact the ANA Mileage Club Service Center to request an award user registration form. Award users may be asked to present documentation to verify their relationship with the AMC member.
  • ANA Card cardholders who wish to have their family members combine miles to redeem awards must register for the ANA Card Family Miles service or ANA Mileage Club Family Account Service (AFA).
  • Premium Members who use their miles to redeem awards for their own use are eligible for priority reservations.
    Registered award users who use awards while not accompanied by the AMC member are not eligible for prioritized reservation and wait-list.
  • The number of seats that can be used with award tickets is limited. (Reservations for award seats may not be available for some flights.) There may be cases when award tickets cannot be used even if normal fare seats available on a flight. Based on the seat availability situation for the flight, waitlist reservations may not be accepted.
  • When using an ANA international flight award, a minimum of USD 70 (as of February 2015) must be paid as taxes, Passenger Facility Charge, fuel surcharge, and other fees in addition to the miles that are used for award redemption. Such taxes and fees may change, and they are calculated based on the itinerary, class of service, exchange rates, etc. Furthermore, these taxes and fees must be paid in advance via credit card by the AMC member or the actual passenger at the time of ticket issuance.
  • Please note that departure/arrival times and aircraft types are subject to change without notice.
  • Flights may be operated on a seasonal basis only, service may be suspended, etc. (Even if flights are indicated in the charts, they may not actually be operated.)
  • Please use the ticket according to the order of sectors shown in the itinerary. If a sector was not used, the ticket becomes invalidated and any remaining sectors will also be unusable.
  • Mileage is not accrued when using award tickets.
  • Award tickets cannot be used in conjunction with upgrade awards.
  • If an award ticket is used for a flight, and said flight suffers a delay or cancellation, alternate transportation and accommodation will not be provided.
  • With the exception of miles which are eligible for unused award refunds, miles which have been used for award redemption cannot be refunded to a mileage account or exchanged for another award, even if the originally redeemed award was not used.

Required Mileage

The number of miles required to redeem an award will vary depending on the departure and destination zones, the seasonality of the departure dates, and the class of service.

Seasonality Charts

L = Low Season
R = Regular Season
H = High Season

  • The specified periods in the seasonality charts may change for reasons such as sales promotions.

Required Mileage Charts

The required mileage shown in the charts is for a outbound and return journey.

Seasons: L= Low Season, R= Regular Season, H= High Season
Class of Service: Y= Economy Class, PY =Premium Economy, C = Business Class, F= First Class

Example of Required Mileage Confirmation

Itinerary without Any Connections

  • The symbol "-" indicates the destination.

Itinerary with a Connection

  • The symbol "-" indicates the destination.
Please see the terms and conditions for itineraries containing several different zones and classes and other cases.

Award Ticket Reservations

Application procedures cannot be completed at the airport.

Complete Procedure via the ANA Website

Please click Reserve/(Purchase) Apply for an ANA International Flight Award and then log into your account to make an application.

  • Flight awards are not available for any itineraries which are displayed with the message "This service is not available for the specified itinerary" on the awards reservation screen.
    (The system determines whether or not an itinerary is applicable.)

Procedures by Telephone

For Customers Outside Japan

Notes

  • Open tickets without a reservation are not available for international flight awards.
  • The number of seats that can be used with award tickets is limited. For some flights, award seat reservations may not be available on the reservation start date.
  • Some flights may currently be suspended or may only be operated during certain seasons. Even if flights are indicated in the charts, they may not actually be operated.
  • Mileage is not accrued when using award tickets.
  • With the exception of miles which are eligible for unused award refunds, miles which have been used for award redemption cannot be refunded to a mileage account or exchanged for another award, even if the originally redeemed award was not used.
  • Please see Changes / Refunds for further details on reservation changes and cancellations.

Reservation Period

From 09:00 (JST) 355 days prior to the departure date (excluding the departure date itself) for the return flight in your itinerary until 96 hours prior to the departure of the first sector.

  • A roundtrip must be reserved and ticketed.

Ticketing Period

Tickets will be issued when reservations have been made for all award ticket sectors of the itinerary. 

  • The required mileage will be deducted from the mileage account upon ticketing.
  • If you have waitlisted sectors included within your itinerary, please go to Waitlisting to confirm your deadline.
  • If ticketing is not completed by the specified deadline, your reservation will be cancelled automatically.

Duplicated Bookings

Once reservations are considered as Duplicated Bookings, ANA or the travel agent would ask to fix their itinerary and cancel unnecessary segments.
We'd like as many people as possible to enjoy our flights, and we thank you for your understanding and cooperation.

Duplicated Bookings

Ticket Service Charge

This service charge applies when ANA issues a new award ticket for an ANA international flight. As a general rule, the relevant charge in the ticketing service charge table below applies per passenger per set of flight tickets.

Waitlisting

Waitlisting is accepted for 1 flight on 1 one-way sector.
However, waitlisting requests cannot be made for flights on which you have already secured a seat, or flights for which you have already made a waitlisting request.

Example 1: If a seat is secured on a Narita-Singapore flight departing on August 1, then waitlisting will not be accepted for the same flight departing on August 2.
Reason: A seat is secured on another flight for the same sector.

Example 2: If a seat is secured on a Singapore-Narita flight departing on August 5, then waitlisting will not be accepted for the Singapore-Haneda flight departing on the same day.
Reason: A seat is secured on another flight for the same sector (Singapore-Tokyo).

(Waitlist Holding Limit) Until 14 days prior to the departure date for the first sector.

  • A notification will be sent to the registered email address when a seat has been secured via waitlisting.
  • When seats for the entire itinerary have been secured, please complete ticketing procedures within the ticketing period designated in the separate notification.
  • Reservations will be canceled if ticketing procedures are not completed within the designated ticketing period.
  • Waitlisting requests after ticket issuance must be made at least 14 days prior to the departure of your preferred flight.
  • Duplicate reservations to purchase tickets for the same class are not accepted.
  • Based on the seat availability situation for the flight, waitlist reservations may not be accepted.

Award Collection

The e-Ticket Itinerary Receipt will be sent to the email address that is registered to the AMC member's account.
To prevent delivery errors, the e-Ticket Itinerary Receipt will only be sent to the email address that is registered to the AMC member's account.

  • It cannot be collected at the airport.

Guide to Using e-Tickets

Changes

Refunds for Unused Awards

Customers who wish to request a mileage refund for an international award ticket may do so only if all sectors have not been used. After the designated amount of miles is deducted as a refund charge, the miles will be refunded to the mileage account.

  • *1.
    The oldest miles with the fastest approaching expiration dates will take precedence for deduction.
  • Taxes and fees for unused awards will be refunded.

Mileage for Refund Charge

3,000 miles per customer

  • Refunds for infants not occupying a seat do not incur refund charges.

Application Acceptance Period

Please call us by the departure time of the flight reserved for your first sector.

Expiration Dates for Refunded Miles

Expiration dates will be based on the accrual month of the miles that were used to redeem the award.
Miles that have expired at the time of refund processing cannot be refunded.

Examples of Unused Award Refund

Miles will be refunded based on the accrual month of the miles that were used to redeem the award.

Notes

  • All awards must be unused in order to be eligible for refunds.
  • Refund requests must be made during business hours. Requests must be received by 30 days after the award ticket's expiration date.
  • If the reserved flight was not canceled prior to its departure time, the unused award will not be eligible for refunds.
  • Miles that have expired at the time of refund processing cannot be refunded.
  • If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given.
  • After requesting a refund, a maximum of 10 days is required until the miles are credited back to the mileage account.
  • If multiple customers are under an award to be refunded, the refund charge will be applied to each customer.
  • After the miles have been refunded, the refund charge will be deducted from the "oldest" (earliest accrual month and year) non-expired miles in the mileage account.

Transfer and refunds due to bad weather, etc.

If flight delays or cancellations occur as a result of typhoons, snowfall, or other acts of nature which are beyond ANA's control, customers can change to other ANA flights or have their miles refunded.

Transfer and refunds due to aircraft maintenance

If flight delays or cancellations occur as a result of equipment malfunctions or other reasons which are attributable to ANA, customers can change to other ANA flights or have their miles refunded.

Procedures for Requesting a Refund

It is not possible to request refunds for unused flight awards or change reservations / request refunds for delayed/canceled flights on the ANA website.

Procedures by Telephone

For Customers Outside Japan