Pre-Order Products

Save time and make more memories with smart check-in.

A convenient service that allows you to pay in advance on the ANA website for up to one piece of excess baggage that exceeds the free baggage allowance for itineraries where ANA's baggage rules apply.

Enjoy smooth check-in by paying online before boarding your international flight.

Note: You can confirm the applicable baggage rules on the reservation confirmation screen.

In addition, you can use this service if you are flying on an ANA-operated international flight with an ANA flight number and you have one piece of checked baggage that exceeds the free baggage allowance.

This service cannot be used if the checked baggage exceeds the weight and size restrictions.

You are allowed to bring three pieces of baggage free of charge plus one piece of extra baggage.

You are allowed to bring two pieces of baggage free of charge plus one piece of extra baggage.

You are allowed to bring zero to two pieces of baggage free of charge plus one piece of extra baggage.

• There are weight and size restrictions in place for individual pieces of baggage.
• This service is not available for two or more pieces of extra baggage. In this instance, we kindly ask you to pay the excess baggage charges at the airport counter.
• ANA Premium members are entitled to additional free baggage allowance (free baggage allowance for the applicable boarding class + one extra piece free of charge).

• This service is available to customers who will travel on an ANA-operated international flight under an ANA flight number, and have one piece of baggage exceeding the free baggage allowance.
• Eligible tickets include those that begin with 205.
• The itinerary must not include any U.S. or Canadian cities.
• The sector(s) for which the pre-paid extra baggage application is made cannot:
  • include a codeshare flight(s) and/or flight(s) operated by another airline
  • be the Japan domestic sector(s) only
  • have a separately printed flight ticket

The charges will vary depending on the flight sector and departure location. Charges will also be converted into the currency used on the website for the country or region where the request was made. In the below charts, please note the following areas.

• Area 1: Mexico
• Area 2: Europe, Russia (Moscow)
• Area 3: Russia (Vladivostok), Asia (including Japan), Australia

Please see the examples below for more detail.

• Please apply from the Reservation Details screen after purchasing your ticket on the ANA website.
• Note: The Apply button will not be displayed if you are not eligible for this service or try to apply outside of the application period.

The periods runs from when ticket purchase is completed until no later than 6 hours prior to the scheduled departure time of the first flight on the itinerary.

• Credit card
  • Alipay and China UnionPay cards can be used on the China site.
• PayPal
  • Not available on the China, South Korea, Vietnam, Indonesia, India, Malaysia or Turkey sites.

If you need to alter or make a change to your pre-paid baggage, you have until six hours prior to the scheduled departure time of the first flight on the itinerary to do so. When making a change, follow the below steps.

• Please carry out the procedures for changing flights on the ANA website.
• Your pre-paid extra baggage charge will be refunded.
  • We will notify you by email when your refund has been successfully processed—this may take up to a week.
• Please submit new pre-paid extra baggage requests for the flights you have changed.

Refunds can be provided after application. If you need to cancel your pre-paid baggage, follow the below steps.

• Please carry out the procedures for canceling flights on the ANA website.
• Your pre-paid extra baggage charge will be refunded.
  • We will notify you by email when your refund has been successfully processed—this may take up to a week.

• The services are not available if your checked baggage includes items which exceed the size and weight limitations. In this instance, we kindly request that you check in your baggage at the airport counter.
• If you would like to request a refund for the Pre-paid Extra Baggage charge only (and not for the flight itself), please contact ANA.

Business Class passengers can pre-order their preferred meal.
Note: The pre-order service is not available to those traveling on discount fares such as inclusive (tour).

• Japanese
• Western (if there are multiple main course options, select from the meat and fish options)
• Menus from other flights (see "Flights on Which You Can Reserve Menus from Other Flights" for details.)

• * Flights from Taiwan may offer Chinese dishes
• * It applies to pre-arrival meals on flights where only a snack or drink is provided after takeoff, such as late-night flights.

• * Photos are for illustrative purposes only. Menu items will vary by season and route.

The pre-order service is not available for short-haul flights that do not have multiple meal options. Codeshare flights operated by partner airlines and flights with non-ANA flight numbers are not eligible. Please see Eligible Flights for further details.

You can pre-order a meal when making flight reservations on the ANA website. Meals must be pre-ordered no later than 24 hours prior to departure. Please note that pre-orders and service inquiries cannot be made by phone.

• This service will not be available if our pre-order limit has been reached. In such cases, we kindly ask you to choose your meal onboard.

• * excluding late-night flights
• * Passengers selecting a menu served on another route will receive the appetizer and the main course from that menu, but the amuse and dessert from the menu served on their flight.
• * Service details are subject to change without prior notice. If you change your flight reservations (e.g., change sector), please pre-order your meal again from the ANA website.
  • If you change your flight reservation, pre-order meal service may not be available.
• * Pre-order meal service is not available if boarding class is changed.

We also provide a variety of other dishes on board for your enjoyment. Note: Japan arrivals—the meals available will differ by departure airport. Please see our Meals page for further details and meal options available for your flight.

Make the most of your time during your flight. Make your trip more special with your choice of seat.

Pay a reservation fee and make an advance reservation for aisle or window seats, a seat conveniently located toward the front of the aircraft for smooth boarding and disembarkation, or one of our popular seats with extra legroom.

Customers traveling in Economy Class on an ANA-operated international flight with an ANA flight number.
Customers that have purchased Basic fare for flights to or from North America are not eligible to purchase advanced seat reservations.

Tickets beginning with 205.

• Choice, Classic, Value Plus, Value, Light

Note:
Paid Advance Seat Reservation charges will not be incurred for ANA Diamond Service and Platinum Service members with Economy class reservation as well as accompanying passengers on the same reservation or have been registered the companion information in advance. To learn more about exemption details for paid advance seat reservation charges on international flights, please visit this page.

• * Advance seat assignments are not available for purchase in respect of Basic fares purchased for flights to/from North America.

This will differ depending on the site through which you have applied and the seat type.

• Charges are indicated per person per flight (sector).
• Charges will not be incurred when selecting seats other than "exit row seats with extra legroom" or "other applicable seats (both window/aisle seats)." Please confirm the details on the seat map screen upon selecting your seat.

ANA website and customer service centers (by phone).

From ticket purchase up to 48 hours prior to the departure of the relevant international flight.

• Credit card *1
• PayPal *2

• You can change to a seat with no reservation fee on the ANA website or by contacting an ANA customer service center.
• If the EMD you have already purchased is within its term of validity and the terms and conditions are satisfied, it can be used to make a Paid Advance Seat Reservation request for a different flight.
• If you wish to use your Paid Advance Seat Reservation for a different flight, please contact an ANA customer service center no later than 48 hours prior to the departure of the relevant international flight.

• You can change to a seat with no reservation fee on the ANA website or by contacting an ANA customer service center.
• If the EMD you have already purchased is within its term of validity and the terms and conditions are satisfied, it can be used to make a Paid Advance Seat Reservation request for a different flight.
• If you wish to use your Paid Advance Seat Reservation for a different flight, please contact an ANA customer service center no later than 48 hours prior to the departure of the relevant international flight.

• Paid Advance Seat Reservation is applicable to seat types and is not a definite promise of a particular seat number.
• The reserved seat number is therefore subject to change to a different one of the same seat type for reasons such as aircraft changes. If your seat is changed and you would like to confirm this change or request a different seat, you can do so on the ANA website or by contacting an ANA customer service center.
  • Please note that we may not be able to accommodate your request depending on seat availability.
• If your Paid Advance Seat is changed to a regular seat due to aircraft changes and such, your EMD (Electronic Miscellaneous Document) will be refunded at the ticketing counter.
  The refund process will take several days and you will be notified by email once it has been successfully processed. (No action required by you in the refund process.)
  If the seat type is changed (such as changing from another paid seat to an adjacent emergency exit seat), your EMD (Electronic Miscellaneous Document) is still valid for use.
  However, if the seat adjacent to the emergency exit is changed to another paid seat, the difference will be refunded.
  Refunds are processed after the completion of a trip, so please contact the EMD (Electronic Miscellaneous Document) ticketing office.
• Refund procedures cannot be performed at airport counters.
• Please note that it may take approximately two to three months before the refund is credited to your account.
• The deadline for changing from a seat with a reservation fee that you have already purchased to a different seat is 48 hours prior to the departure of the relevant international flight. However, you can also change to a different seat if you wish to do so during online check-in or boarding procedures at the airport, providing that there is a seat available. In this instance, however, the EMD (Electronic Miscellaneous Document) for the seat with a reservation fee that you have already purchased will be considered used and will therefore not be refundable or available for use for other flights.
• If your travel class is changed after the deadline (e.g., if you had an upgrade), the EMD (Electronic Miscellaneous Document) you have already purchased for a seat with a reservation fee will be considered used and will therefore not be refundable or available for use for other flights.
• Emergency exit row seats are available only to passengers who satisfy all the required conditions to assist during an emergency evacuation under the instruction of the cabin attendants and must store belongings in overhead compartments. Passengers who do not meet all the conditions will be requested to change their seat.
• You cannot purchase a seat with a reservation fee upon using Keep My Fare on the ANA website. Please make your seat reservations after purchasing your tickets.