Contact Information (Customers Residing in the U.S.)

This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information. 


Make an Inquiry

Please choose your inquiry type.

This page contains contact information for inquiries regarding flight ticket reservations.

Before Making Your Inquiry

You can also check for information on the ANA website.

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.

It may take some time for us to respond to email inquiries.

Please call us if you require immediate assistance.

Telephone Inquiries

At ANA we appreciate our customer's time tremendously, please refer to Average Wait Time to view the best time to call in.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Customers calling from outside of the U.S. should dial +1-310-782-3011. International call charges will apply.

For customers who are hearing or speech impaired (TTY), please dial 711 on your telephone to place a relay service call to each service center.


For inquiries about ANA Japan Domestic Flight Awards, please contact the ANA Mileage Club Service Center in Japan.

Phone Number

ANA Mileage Club Service Center in Japan

Business Hours
2:30PM - 6:00AM (Pacific Daylight Time)
3:30PM - 7:00AM (Pacific Standard Time)
Languages
Japanese and English

Charges for international call to Japan will apply.

For customers who are hearing or speech impaired (TTY), please dial 711 on your telephone to place a relay service call to each service center.

This page contains contact information for ANA Mileage Club and mileage-related inquiries.

Before Making Your Inquiry

The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging inOpens in a new window.

- Change address
- Change password
- Retroactive mileage registration

- Change e-mail address
- Change your main card
- Award user registration

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.

It may take some time for us to respond to email inquiries.

Please call us if you require immediate assistance.

Telephone Inquiries

At ANA we appreciate our customer's time tremendously, please refer to Average Wait Time to view the best time to call in.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
5:00AM - 6:00PM (Pacific Standard Time; available year round)
Languages
Japanese and English

Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
5:00AM - 6:00PM (Pacific Standard Time; available year round)
Languages
Japanese and English

Customers calling from outside of the U.S. should dial +1-310-782-3011. International call charges will apply.

For customers who are hearing or speech impaired (TTY), please dial 711 on your telephone to place a relay service call to each service center.

ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.

Email inquiry

*Please provide alternate contact details, such as a phone number, as we may want to contact you via a method other than e-mail depending on the feedback or suggestions given, and in the event our e-mails do not reach you.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.

Postal mail inquiry

address ANA Customer Relations & Services, The Americas
21250 Hawthorne Blvd., Suite 200 Torrance, CA 90503

* We do not have a walk-in facility at above address. For inquiries or assistance with your reservation, please contact the telephone number above.

Information

United States Department of Transportation (DOT) Aviation Consumer Protection and Enforcement
Internet: http://www.dot.gov/airconsumer
Postal Mail: 1200 New Jersey Ave SE, Washington, DC 20590