The ANA Group highly regards and values its relationships with stakeholders in conducting corporate activities. In order to meet our stakeholders’ expectations for security and reliability, we incorporate the needs and opinions of stakeholders into our corporate activities through dialogue as we promote CSR.

ANA continues to be selected for inclusion in the FTSE4Good Index, an internationally recognized SRI index. For inclusion, companies must meet evaluation criteria in the following areas: environmental conservation activities, positive relationships with stakeholders, and support of human rights. In addition, ANA is included in other major indexes such as the Morningstar SRI Index “MS-SRI” and the Dow Jones Sustainability Asia Pacific Index.

With the quantitative and geographic expansion of corporate activities, the environmental and social issues that corporations face directly and indirectly reveal ever more complex aspects through interaction among issues such as human rights, depletion of resources and climate change. I can commend the ANA Group, which aims to strengthen its competitiveness in global markets under these conditions, for its comprehensive verification of its CSR activities through assessments using the ISO26000 international guidance for CSR, and its promotion of information disclosure. However, these assessments are only one step in CSR activities. Other leading companies use the results of assessments to sort out major issues and subject them to the PDCA cycle, and to advance initiatives to strengthen CSR management for greater sustainability.
Going forward, I have hopes that the ANA Group deepens CSR activities that are truly unique to ANA while broadening its use of ISO26000-based assessments throughout its Group companies and clarifying the issues it should address and its direction through dialogue with stakeholders.

Thank you for your assessment and invaluable feedback concerning the ANA Group’s corporate social responsibility activities. It has been very useful to have the ANA Group’s activities examined from an objective standpoint based on the ISO26000 international CSR guidelines. Currently we are prioritizing the issues that were checked, setting both short-term and long-term objectives, and acting on them. Looking ahead, we will go through the PDCA cycle in CSR activities at our Group companies and overseas sites as well to promote solutions that incorporate the perspectives of ISO26000.
We recognize that having a solid grasp of the needs of stakeholders is vitally important as we carry out these initiatives, as you pointed out. In addition to more proactive information disclosure, we intend to enhance opportunities for two-way communication and further reflect the views of stakeholders in our corporate activities.
As a corporate entity that conducts business globally, we will strive to be an airline group that earns the trust and confidence of people worldwide by advancing CSR and integrating it into our business activities.