In the ANA Group’s operations, personal information about customers is indispensible for providing satisfactory service. We understand the extreme importance of the information we receive from customers, and handle it with utmost care.
We make maximum effort to properly manage and appropriately use customers’ personal information, educating officers and employees thoroughly about laws and internal rules concerning personal information, and building safety measures and other internal systems so that customers can enjoy the services of the ANA Group with peace of mind and confidence.

Specific Measures

• •  We introduced a self-check system of the status of compliance with information security rules, implemented annually and covering all Group employees.
• •  To impart an accurate understanding of security rules, we have established a course given to all Group employees once each quarter via the company intranet. In 2012, we dealt with the themes “Promoting understanding of the rules for using social network services (SNS)” and “Promoting security measures for smartphones and other devices” in particular.
• •  We compiled case studies and other examples illustrating the importance of following information security rules, introduced in an easy-to-understand format using e-learning.

ANA Sales Co., Ltd., which operates the travel services business, acquired the Privacy Mark from the Japan Institute for Promotion of Digital Economy and Community in November 2011.
The ANA Group as a whole will continue its initiatives to further strengthen its system for protecting personal information.

See the website below for details of our approach to managing customer information.
»  Details here