With the diversification of customers in a rapidly aging society, the services offered by the ANA Group are also becoming more complex. The types and volume of text media we provide to customers are increasing accordingly, as are the comments from customers asking us to make these text media easier to understand, read and use.
In response, the ANA Group has established a course of action and guidelines concerning text media. These are shared among all employees of the Group so that we can provide trustworthy, high-quality information to all customers regardless of factors such as age, gender, degree of knowledge and experience, and environment.
In addition, we conduct group education for managers of all departments and e-learning for all employees to promote understanding of the necessity for universal design. In creating text media, we use check sheets and conduct regular sampling analysis through a professional firm to review our performance.
In response, the ANA Group has established a course of action and guidelines concerning text media. These are shared among all employees of the Group so that we can provide trustworthy, high-quality information to all customers regardless of factors such as age, gender, degree of knowledge and experience, and environment.
In addition, we conduct group education for managers of all departments and e-learning for all employees to promote understanding of the necessity for universal design. In creating text media, we use check sheets and conduct regular sampling analysis through a professional firm to review our performance.