We aim to realize the ANA Group Corporate Philosophy and create peace of mind and confidence among all stakeholders by fulfilling our social responsibilities centered on safety in all of our operations. Toward the achievement of these goals, we have codified the behavior expected of each employee into the ANA Group Code of Conduct.
http://www.ana.co.jp/eng/aboutana/corporate/philosophy/index_sm.html

Through communication with all stakeholders, the ANA Group aims to accurately grasp the expectations and demands of a diversifying society, and contribute to its sustainable development while respecting international norms as a global corporate group.

In May 2008, the ANA Group signed the United Nations Global Compact, which calls for companies to observe ten principles in the areas of human rights, labor, the environment and anticorruption. Going forward, the ANA Group will make the most of its participation in the United Nations Global Compact by taking the initiative to conduct business activities as a good corporate citizen.

The ANA Group’s top management displays leadership in promoting CSR through a structure consisting of a Conference and Committee led by the Group CEO and chaired by the officer in charge of CSR promotion. The CSR Promotion Committee directly under the CEO is convened three times a year to deliberate on CSR guidelines and measures, and to check the status of progress. In key divisions and Group companies, we appoint CSR Promotion Leaders who undergo training twice a year. These leaders promote CSR measures in the workplace and work to raise overall awareness. (See “Corporate Governance” on page 78 for details.)

To promote responsible conduct by every employee, we provide ongoing opportunities to further enhance awareness and knowledge of CSR. In the fiscal year ended March 2012, we conducted group training 45 times, including overseas sessions. We have also created videos in Japanese, English and Chinese that explain the ANA Group’s CSR approach and provide specific examples of conduct in easily understood terms. We distribute and use these materials at all workplaces in Japan and overseas. In addition, we conduct an annual groupwide survey of employees’ CSR awareness to evaluate the Group’s strengths and areas of improvement ahead of the next fiscal year’s CSR promotion activities.

To ensure global standards-based CSR activities, the ANA Group employs ISO26000, a set of international guidelines for CSR. In the fiscal year ended March 2012, we conducted interviews on the status of activities, centered on the head office. We have identified areas where we see a need for further strengthening, such as supply chain management and methods for dialogue with stakeholders, and are now working to address them. We will roll out such initiatives across all Group companies, and practice the CSR activities demanded by a global society in a unified groupwide manner.