We will actively fulfill our social responsibilities with safety as the
number-one priority, practicing CSR according to international norms
and standards as a global corporate group.

The ANA Group views CSR as the foundation for corporate activities that put its corporate philosophy into practice. Above all, we recognize that our primary mission is to provide the safest air transportation, which is the core of our business. In a very serious incident in September 2011, the fl ight attitude of ANA Flight 140 from Naha to Haneda temporarily became unstable. An incident occurred in February 2012 in which the rear section of ANA Flight 731 from Osaka (Itami) to Sendai came in contact with the runway during landing. In another incident in June 2012, a hard landing resulted in deformation of a part of the fuselage of ANA Flight 956 from Beijing to Narita. I would like to extend my deepest apologies to our customers and everyone concerned for the inconvenience and anxiety due to these incidents. We are implementing assiduous measures to prevent recurrence and are reaffi rming the ANA Group Safety Principles tenet of “Safety is our promise to the public and is the foundation of our business” among all offi cers and employees. We are committed to living up to our promise to provide the world’s highest safety standard.

In implementing CSR, we emphasize involvement with all stakeholders. We always aim to be the airline of choice by establishing the ANA brand as number one in Asia because of its focus on high-quality service and products that take the perspective of customers. The targets we have set and energetically worked to achieve include the highest fi ve-star rating from SKYTRAX and the world’s highest punctuality. The efforts of each and every employee have been instrumental to achieving these goals. We will continue to take on challenges while nurturing personnel with global and diverse perspectives and strong individuality in order to generate inimitable value for the ANA brand.

In addition, as a member of local communities we believe that our CSR includes contributing to solutions to social issues. We continue to provide support for the region stricken by the Great East Japan Earthquake while continuing CSR activities that are unique to ANA and contribute to society worldwide. We have also formulated ANA FLY ECO 2020 as an ecology plan for the medium-to-long term through 2020, and will further strengthen initiatives with the objective of being a world-leading airline in terms of the environment.

We are determined to respond to the expectations and demands of diverse stakeholders both in Japan and overseas in order to achieve our corporate vision of being one of the leading corporate groups in Asia. We will make use of international guidance including ISO26000 for CSR so that we continually test, verify and improve CSR in our business operations as we energetically put it into practice.