Corporate Profile TOP
Activity Outcomes Data
Our Aims for CSR
Message from the President and CEO
Annual Report 2012
Special Feature: Ensuring the World’s Highest Safety Standard
Corporate Governance
Fundamental Approach
Corporate Governance System
Risk Management and Compliance
Business Continuity Plan (BCP)
Safety Initiatives
ANA Group Safety Principle
Medium-Term Target and Status of Specific Activities
Handling of Accidents and Incidents
Relationship with
Customers
ANA Group Brand Vision
Targets and Status of Specific Activities
Mechanisms for Improving Customer Satisfaction
Improvement Activities Based on Customer Feedback
For Passengers Who Require Assistance
Universal Design
Customer Information Management
Relationship with
Employees
ANA Group Human Resources Philosophy
Human Assets Strategy
Utilization and development of human resources
Diversity and Inclusion
Promoting Work-Life Balance
Inculcating Group Culture
Human Rights Initiative
Promoting Employment of People with Disabilities
Employee Safety and Health
Labor-Management Relations
Relationship with
Business Partners
Basic Policy for Purchasing and Transactions
Supply Chain Initiatives
Quality and Safety Improvement
Fair Competition and Transactions
Protection of Intellectual Property
Relationship with Society
Basic Approach
Activities to Encourage Reconstruction after the Great East Japan Earthquake
Environmental and Social Contribution Activities
Activities to Contribute to Local Communities
Relationship with Shareholders and Investors
Environmental Initiatives
Toward Becoming a Leading Eco-Friendly Airline
Medium-Term Targets and Results
Initiatives to Reduce Our Environmental Impact
Biofuel Initiatives
Environmental Compliance
Countermeasures for Air Pollution, Chemical Substances and Noise
Promoting Reduced Use of Resources
Initiatives to Conserve biodiversity
Environmental Communication
Carbon Offset Program
Initiatives at Worksites
Environmental Data
Years ended March 31
Years ended March 31
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