Comparison Tables for ISO26000

ANA Group's CSR activities can be classified on the core subjects of ISO026000.

ISO 26000 Core Subject	Themes	Relevant Sections
Organizational governance	1 Organizational governance	The ANA Group’s CSR · Top Message · Our Aims for CSR · Communication with stakeholders Corporate Governance · Corporate Governance System · Risk Management and Compliance
Human rights	1 Due diligence 2 Human rights risk situations 3 Avoidance of complicity 4 Resolving grievances 5 Discrimination and vulnerable groups 6 Civil and political rights 7 Economic, social and cultural rights 8 Fundamental principles and rights at work	Relationship with Employees · ANA Group Human Resources Philosophy · Human Assets Strategy · Utilization and development of human resources · Diversity and Inclusion · Promoting Work-Life Balance · Inculcating Group Culture · Human Rights Initiative · Promoting Employment of People with Disabilities · Employee Safety and Health · Labor-Management Relations Relationship with Customers · For Passengers Who Require Assistance · Universal Design Relationship with Business Partners · Supply Chain Initiatives
Labour practices	1 Employment and employment relationships 2 Conditions of work and social protection 3 Social dialogue 4 Health and saftey at work 5 Human development and training in the workplace
The environment	1 Prevention of pollution 2 Sustainable resource use 3 Climate change mitigation and adaptation 4 Protection and restoration of the natural environment	Environmental Initiatives · Toward Becoming a Leading Eco-Friendly Airline · Medium-Term Targets and Results · Initiatives to Reduce Our Environmental Impact · Biofuel Initiatives · Environmental Compliance · Countermeasures for Air Pollution, Chemical Substances and Noise · Promoting Reduced Use of Resources · Environmental Communication · Carbon Offset Program · Initiatives at Worksites Relationship with Business Partners · Supply Chain Initiatives Relationship with Society · Environmental and Social Contribution Activities
Fair operating practices	1 Anti-corruption 2 Responsible political involvement 3 Fair competition 4 Promoting social responsibility in the value chain 5 Respect for property rights	Relationship with Business Partners · Basic Policy for Purchasing and Transactions · Supply Chain Initiatives · Quality and Safety Improvement · Fair Competition and Transactions · Protection of Intellectual Property
Consumer issues	1 Fair marketing, factual and unbiased information and fair contractual practices 2 Protecting consumers’ health & safety 3 Sustainable consumption 4 Consumer service, support and complaint and dispute resolution 5 Consumer data protection and privacy 6 Access to essential services 7 Education and awareness	Safety Initiatives · ANA Group Safety Principle · Medium-Term Target and Status of Specific Activities · Handling of Accidents and Incidents Relationship with Customers · ANA Group Brand Vision · Targets and Status of Specific Activities · Mechanisms for Improving Customer Satisfaction · Improvement Activities Based on Customer Feedback · For Passengers Who Require Assistance · Universal Design · Customer Information Management Relationship with Business Partners · Quality and Safety Improvement Corporate Governance · Business Continuity Plan (BCP)
Community involvement and development	1 Community involvement 2 Education and culture 3 Employment creation and skills development 4 Technology development and access 5 Wealth and income creation 6 Health 7 Social investment	Relationship with Society · Basic Approach · Activities to Encourage Reconstruction after the Great East Japan Earthquake · Environmental and Social Contribution Activities · Activities to Contribute to Local Communities