ANA Honored Again With Prestigious SKYTRAX
Category Awards on Top of The
5-Star Award Won for Six Consecutive Years
～"Best Airline Staff in Asia" for the fifth time and
"World's Best Airline Cabin Cleanliness" for the second time～
London, July 17, 2018 - All Nippon Airways (ANA), Japan's largest and 5-Star airline for six consecutive years, today won "Best Airline Staff in Asia" and "World's Best Airline Cabin Cleanliness" at the SKYTRAX World Airline Awards, in a special ceremony at The Langham, London.
The awards, hosted by London-based airline industry rating company SKYTRAX, are determined by the results of a worldwide passenger survey. This is the fourth consecutive year that ANA has earned "Best Airline Staff in Asia" since 2015, having won the award five times altogether. It is also the second time since 2013 that ANA has been awarded "World's Best Airline Cabin Cleanliness," reflecting the airline's commitment to ensuring a quality experience to its passengers.
Yuji Hirako, President and CEO of ANA, commented on the awards: "We are honored that SKYTRAX have once again recognized our commitment to deliver world-class service to our passengers. As a global leading airline, ANA continues to provide our passengers with the best hospitality from the moment they check in until they leave the airport at their destination.
'Omotenashi' (Japanese hospitality) is embedded in our staff's DNA. These awards would not be possible without our dedicated team members on the ground and on board. Thank you to our customers for recognizing these efforts and continuing to make ANA Japan's leading airline."
For the "Best Airlines Staff in Asia" award, SKYTRAX recognized the efforts of ANA airport staff and cabin crew to continually improve the quality of service. SKYTRAX was impressed and commended ANA employees on their hard work and willingness to go the extra mile to ensure they exceeded services of other airlines. Among the measures ANA staff have taken to improve their service are:
- •Conducting Skill Contests amongst teams in order to sustain premium service skills
- •Flight attendants share the characteristics of the routes they serve with each other, to enhance the inflight service for passengers
"The World's Best Airline Cabin Cleanliness" award is presented to a given airline based on passengers assessing the standards of seat areas, tables, carpets, cabin panels and aircraft restrooms. ANA carried out a number of activities to ensure the highest levels of cleanliness throughout its aircraft, including:
- •Creating a 10 scale evaluation checklist to be completed before every flight
- •Creating a cleaning manual with images so the staff can easily communicate with each other the quality that ANA wishes to uphold, encouraging staff to clean with a passengers perspective in mind
Edward Plaisted, CEO of SKYTRAX, commented on the awards: "ANA has been a very consistent performer in the World Airline Awards in recent years and this is demonstrated with these two top accolades. Asia is one of the most competitive global regions for service quality, and to win the Best Airline Staff Service award should be a source of great pride for the airline. No airline can overlook the importance of inflight cabin cleanliness and the impact this has on the customer travel experience. It is great testimony of ANA cabin cleanliness and cabin maintenance checks they been voted by passengers as the World's Cleanest Airline."
While it is ANA’s pride and honor to receive the two awards in addition to the 5-Star award, which we won for six consecutive years, we will continue striving to provide the best hospitality as a global leading airline.
Media contact: ANA Corporate Communications, TEL +81-3-6735-1111, firstname.lastname@example.org
SKYTRAX, founded in 1989, is an airline industry rating company based in London, England. In addition to rating airlines 1-Star through 5-Star at the World Airline Ratings, SKYTRAX also hosts the annual World Airline Awards, which recognize and reward airlines selected from more than 300 airlines worldwide based on the results of SKYTRAX's on proprietary online surveys and other surveys.
- ANA's record of success at the World Airline Awards is listed below:
- ◆ 2011 World's Best Airport Services / Staff Service Excellence, Asia
- ◆ 2012 Best Transpacific Airline
- ◆ 2013 World's Best Airport Services / Best Cabin Cleanliness
- ◆ 2014 World's Best Airport Services / Best Transpacific Airline
- ◆ 2015 World's Best Airport Services / Best Airline Staff in Asia
- ◆ 2016 World's Best Airport Services / Best Airline Staff in Asia
- ◆ 2017 World's Best Airport Services / Best Airline Staff in Asia
- ◆ 2018 World's Best Airline Cabin Cleanliness / Best Airline Staff in Asia
Following the "Inspiration of Japan" high quality of service, ANA has been awarded the respected 5-Star rating from SKYTRAX for six consecutive years starting in 2013. Additionally, ANA has been recognized by Air Transport World as "Airline of the Year" three times in the past 10 years - 2007, 2013 and 2018, becoming one of the few airlines winning this prestigious award for multiple times.
ANA was founded in 1952 with two helicopters and has become the largest airline in Japan, as well as one of the most significant airlines in Asia, operating 85 international routes and 119 domestic routes. ANA offers a unique dual hub model which enables passengers to travel to Tokyo and connect through the two airports in the metropolitan Tokyo, NARITA and HANEDA, to various destinations throughout Japan, and also offers same day connections between various North American, Asian and Chinese cities.
ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines.
Besides the full service and award winner carrier ANA, the ANA Group has two LCCs as consolidated subsidiaries, Vanilla Air Inc. and Peach Aviation Limited. The ANA Group carried 53.8 million passengers in FY2017, has approximately 39,000 employees and a fleet of 260 aircraft. ANA is a proud launch customer and the biggest operator of the Boeing 787 Dreamliner.