Safe and Comfortable Flight

Travel Assistance for Disabled Customers

Please read the following before the flight.

Cabin Environment

Aircraft cabin pressure is regulated by pressurization device to maintain between 0.7-0.8 bars (10.2psia to 12psia), which equals to that at an altitude of 2000-2500 meters (the height of halfway up the Mt. Fuji).
Significant changes in cabin pressure may occur 15-30 minutes after takeoff and before landing. At this time, the cabin pressure drops and the oxygen density decreases to 70-80% of the sea level. Temperature in the cabin is maintained between 22-26 degrees Celsius and the air inside the cabin is circulated with fresh filtered air from outside.
For more information, please check Safety Information / Tips for a Comfortable Flight . Prior to departure, please consult your physician if you're fit to travel by air.


Our cabin crew members can assist you in using the onboard wheelchair and stowing or retrieving carry-on items, identifying in-flight meal items, and opening packages.
However, our cabin crew members are not permitted to provide medical services, to assist with feeding or personal hygiene and lavatory functions. For those customers requiring such assistance,it is required to have an escort.
For Customers requiring a stretcher or an infant incubator and customers whose doctor has noted that an escort, it is also required to have an escort. Please inform us if you or your assistant will be bringing an infant.

In Case You Require Assistance

For customers who are worried about flying, are sick, or have physical difficulties and need help, please feel free to ask a personnel. The personnel will try their best to help your situation.
We can also help you get to your connecting flight within the same terminal. Please let us know in advance whether you have connecting flight or not so that the assistance goes smoothly.
For international flights, please be aware that local staff will help you in foriegn airports.

Contact ANA Disability Desk

The following customers must contact ANA Disability Desk beforehand.

  • ■Customers requiring an Oxygen Cylinder and/or Portable Oxygen Concentrator (POC) on board. (The customer must have a signed medical certificate (MEDIF) by doctor verifying that he/she is fit to fly)
  • ■Customers requiring other medical devices on board.
  • ■Customers requiring a Stretcher
  • ■Customers requiring an Incubator
  • ■Customers who may need other kind of special medical treatments on board
  • ■Group tour customers including more than 10 people who require special assistance

* Contact the Reservation Center or your travel agency to request an airport wheelchair rental. Please also check “Special Assistance ( Japan domestic flights / International flights )”.

Code-share Flights

In case of Code-share flights ( Japan domestic flights / International flights ) where partner carriers operate their aircrafts, the regulations of the partner carrier will apply. Special assistance on such flights may differ from that offered by ANA. For details, please make an inquiry with the partner airline operating the flight you are going to use.

ANA Group: Towards a Barrier-Free Cabin


Writing padsare available to assist your communication with cabin crews.


Aircrafts with over 60 seats are equipped with cabin wheelchairs.


Lavatoriesare designed for easy access of wheelchairs (in aircrafts with more than two aisles).


Moveable armrests are installed with over half of aisle seats (on aircrafts with over 30 seats).