Offering our customers assistance for a comfortable flight (Japan Domestic Flights)
To provide a pleasant journey, the ANA Group is happy to offer information and assistance to customers, including passengers with disabilities, Expectant mothers, and elderly passengers at the airport from departure to arrival, and of course, during the flight.
- Information
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- Changes to Handling Suspension Period for Short-Nosed Dog Breeds
- As the various handling procedures will be different for Peach-operated flights, you are kindly requested to see the information on the Peach Aviation page before you travel on such flights.
We assist passengers with disabilities to meet special requests
The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure a safe, secure and comfortable travel. If you need any assistance, please let us know.
At the ANA Disability Desk, we are here to provide customers with consultation and assistance on the use of our service. If you need special attention or service due to physical limitations or being under treatment, or to use medical equipment during the flight, please do not hesitate to contact the ANA Disability Desk.
