Here at the ANA Group we aim to provide a service that meets all of our customers' needs.
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The Customer Relations Department is unable to respond to sales or solicitation of any kind.
ANA Mileage Club Members
Non-ANA Mileage Club Members
If you would like to contact us about flight tickets or mileage, please see Points of contact for inquiries regarding flight tickets and mileage.
International Calls 03-6735-7922
ANA Customer Relations
Gate City Osaki Post Office Box No.15, Tokyo, 141-0032, Japan
If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.
Here we introduce some of the improvements we made based on our customers' feedback and suggestions.
I would like to have a list of flight destinations to get ideas for my next trip.
ANA stopped providing flight timetable booklets in 2022 in order to encourage more customers to make reservations over the internet and the ANA app, and to reduce paper consumption, as around 365 tons of paper had been used to print the booklets each year. While customers can gain instant access to flight information by entering dates and flight routes on ANA’ s website, some have expressed a desire to choose their travel destination and schedule while referring to a flight timetable. In response to this feedback, ANA began offering timetables of airport flight routes in PDF format. The timetables for all domestic routes as well as routes from eight areas, including Tokyo and Osaka, can be downloaded from ANA’s website. Please feel free to use them.
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