Feedback and Suggestions

Here at the ANA Group we aim to provide a service that meets all of our customers' needs.

As we draw upon our customers' valuable feedback to improve our service, we are happy to receive any comments you may have.
As we draw upon our customers' valuable feedback to improve our service, we are happy to receive any comments you may have.

Feedback and Suggestions Regarding ANA's Services

Points of contact for inquiries regarding flight tickets and mileage

If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.

Inquiries regarding various procedures for flight tickets, departure/arrival information on the departure date, left behind items or damaged baggage

Inquiries regarding the ANA Mileage Club and mileage

Examples of Improvements Made Based on Customer Feedback/Suggestions

Here we introduce some of the improvements we made based on our customers' feedback and suggestions.

ANA now offers airport flight timetables in PDF format.
(Domestic flights only)

Customer Voices

I would like to have a list of flight destinations to get ideas for my next trip.

Example of Improvement

ANA stopped providing flight timetable booklets in 2022 in order to encourage more customers to make reservations over the internet and the ANA app, and to reduce paper consumption, as around 365 tons of paper had been used to print the booklets each year. While customers can gain instant access to flight information by entering dates and flight routes on ANA’ s website, some have expressed a desire to choose their travel destination and schedule while referring to a flight timetable. In response to this feedback, ANA began offering timetables of airport flight routes in PDF format. The timetables for all domestic routes as well as routes from eight areas, including Tokyo and Osaka, can be downloaded from ANA’s website. Please feel free to use them.