Feedback and Suggestions
Here at the ANA Group we aim to provide a service that meets all of our customers' needs.
Feedback and Suggestions Regarding ANA's Services
Points of contact for inquiries regarding flight tickets and mileage
If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.
Inquiries regarding various procedures for flight tickets, departure/arrival information on the departure date, left behind items or damaged baggage
Inquiries regarding the ANA Mileage Club and mileage
Examples of Improvements Made Based on Customer Feedback/Suggestions
Here we introduce some of the improvements we made based on our customers' feedback and suggestions.
ANA now offers airport flight timetables in PDF format.
(Domestic flights only)
Customer Voices
I would like to have a list of flight destinations to get ideas for my next trip.
Example of Improvement
ANA stopped providing flight timetable booklets in 2022 in order to encourage more customers to make reservations over the internet and the ANA app, and to reduce paper consumption, as around 365 tons of paper had been used to print the booklets each year. While customers can gain instant access to flight information by entering dates and flight routes on ANA’ s website, some have expressed a desire to choose their travel destination and schedule while referring to a flight timetable. In response to this feedback, ANA began offering timetables of airport flight routes in PDF format. The timetables for all domestic routes as well as routes from eight areas, including Tokyo and Osaka, can be downloaded from ANA’s website. Please feel free to use them.
Member Login
Information for Members Logging In
- Before proceeding to log in, please be sure to read and accept the section on the purpose of using personal information in the ANA Privacy Policy.
- Points to note when using your AMC account.
Auto-Login with Cookies
- However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.
Do you really want to log out?
- If you click "Log Out," you will be logged out even if you have selected "Save Login Status."
- Close all open browser windows if you want to quit your session without logging out.
ANA Biz is a business travel arrangement service.
-
MILES
-
ANA SKY COINS
-
Premium Point / Point on ANA /