In order to provide ANA Mileage Club members with even greater peace of mind, we will introduce two-step authentication using one-time passwords for certain ANA Mileage Club services from summer 2022.
With this new two-step authentication mechanism, we will send a one-time password to the email address you have registered for "Important Notice from ANA" on the ANA Mileage Club section of the ANA website. Therefore, we kindly request that you ensure your registered information is up to date.
If you have not registered your email address, you will lose access to certain online services from summer 2022. We therefore kindly request that you make sure to check your email registration status.
- The actual introduction timing will be announced on the ANA website at a later date.
Things You Must Check Before Summer 2022
Customers Who Have Registered an Email Address or Do Not Know Which Email Address They Have Registered
How to Confirm Your Email Address
1. Log in to the ANA website and click on My Menu.
2. Click on "Change e-mail address".
3. Please confirm if the email address registered to receive "Important Notice from ANA" is up to date. If you need to change your registered email address, you can do so by clicking on the "Register / Change" button.
- If your device is set to receive emails from specified domains only, please set it to receive emails from 121.ana.co.jp.
Customers Who Have Not Registered an Email Address
Please log in to the ANA website, click on "Registration / Change of e-mail Address" on the ANA Mileage Club members-only page, and register your email address.
Customers Who Have Registered an Email Address or Do Not Know Which Email Address They Have Registered
How to Confirm Your Email Address
1. Log in to the ANA website and click on My Menu.
2. Click on "View or Update Your Profile," "Register / Update your Email address / Unsubscribe," and then "Log In and Complete Procedure".
3. Please confirm if the email address registered to receive "Important Notice from ANA" is up to date. If you need to change your registered email address, you can do so by clicking on the "Register / Change" button.
- If your device is set to receive emails from specified domains only, please set it to receive emails from 121.ana.co.jp.
Customers Who Have Not Registered an Email Address
Please log in to the ANA website, click on "Registration / Change of e-mail Address" on the ANA Mileage Club members-only page, and register your email address.
Two-Step Authentication Process
Until Now
Log in to the ANA website
Access the page for handling personal information and using certain services
Use service without authentication
From Summer 2022 Onward
Log in to the ANA website
Access the page for handling personal information and using certain services
Use one-time password for authentication
- An image of the actual screen will be provided on the ANA website at a later date.
Use service
Frequently Asked Questions
A : Please click on "Change E-mail Address" enter your identity verification details, and change your email address.
A : Please click on "Did You Forget Your Password" and reset your password.
A : You can register any email address, but we recommend that you register a free email address (such as Gmail) that you can use for a long time. Email addresses provided by cell phone carriers will no longer be accessible after changing your carrier or plan. Therefore, if you currently have such an email address registered with the ANA Mileage Club and have changed or are considering changing to a new rate plan provided by 1 of the 3 major cell phone carriers, please click on "Change E-mail Address" and change your email address.
A : Two-step authentication is a mechanism in which customers enter a one-time password in addition to their ANA Mileage Club membership number and web password in order to authenticate their identity. Customers authenticate their identity in this way for the purpose of preventing other people from accessing their personal information and using certain services.For further details, please click here.
A : It is a password that is required to authenticate your identity when using certain ANA Mileage Club services. It will be sent to your registered email address.
Inquiries
Contact by phone
Select (3) for inquiries regarding mileage