Please select the card you wish to join
Get your digital card immediately
No enrollment or annual fees
ANA Mileage Club Card
Earn more miles for your money
With credit function
ANA Card
primary member
Use our automatic chat response service.
Please confirm that you have the correct telephone number before dialing.
If you are contacting us from a region not listed on this page, please make your inquiry using the relevant number on Contact Information in Each Region and ANA Branch Office to be connected to the Reservation and Customer Service Center in either Japan or the U.S.
Follow the voice guidance and enter your 10-digit ANA Mileage Club membership number and 4-digit ANA Mileage Club PIN to connect to the Diamond Service Desk.
Please be aware that the 4-digit ANA Mileage Club PIN is different to your web password (8-16 characters).
Inquiries
0120-029-678 (toll-free)
You can also use this service from a mobile phone.
03-6743-3880 (toll dial-in number)
Please use a toll dial-in number when calling from outside of Japan. |
Follow voice guidance instructions
Select for English Service
Select from the service menu
Inquires for General Japan Domestic Flights - Award Reservations
8:00 AM-8:00 PM (7 days a week / year round)
Inquires for General International Flights - Award Reservations
24 hours *1 (7 days a week / year round)
Inquires for ANA Mileage Club
Mon.-Sat. 9:00 AM-5:00 PM
Closed on Sun., Holidays and New Year Holiday (1/1 - 1/3)
Enter your ANA Mileage Club Membership No. (10 digits)
Enter your ANA Mileage Club PIN*2 (4 digits)
Outside of business hours, calls will be answered by an Automatic Voice Response System.
Calls may be connected to offices outside of Japan.
If you do not know your PIN, you can verify via ANA website, or call the Diamond Service Desk and select prompt option number for mileage inquiries.
Membership Number authentication service by calling from cell phone number
When using a pre-registered cell phone to call the Diamond Service Desk your Membership No. will be automatically retrieved and authenticated based on your mobile phone caller ID
When calling, please ask for "Caller ID Setting".
To access, you will need to enter your ANA Mileage Club PIN (4 digits).
US
1-866-229-8261 (toll-free)
When your call doesn't connect to the above number: 310-782-3044 (toll dial-in number)
Inquires for General International Flights - Award Reservations
24 hours *1 (7days a week / year round)
All other inquiries on ANA Mileage Club
Pacific Standard Time 5:00 AM-6:00 PM (7days a week / year round)
Calls may be connected to offices outside of US.
Please note that you may be charged a fee by the local provider when calling the toll-free number using a hotel phone, mobile or landline. We thank you in advance for your understanding.
Reservations and ANA Mileage Club
24 hours, open daily
Please dial the number below. Calls will be connected to offices outside of Europe. These numbers can only be used domestically.
Please note that you may be charged a fee by the local provider when calling the toll-free number using a hotel phone, mobile or landline. We thank you in advance for your understanding.
UK
0808-23-44140 (toll free)
France
0800-90-4421 (toll free)
Germany
0800-1-82-5018 (toll free)
Austria
0800-298885 (toll free)
Belgium
0800-81852 (toll free)
Ireland
1-800-900608 (toll free)
Italy
800-7-88025 (toll free)
The Netherlands
0800-020-1087 (toll free)
Norway
8003-1408 (toll free)
Spain
9009681-98 (toll free)
Sweden
0201-00438 (toll free)
Switzerland
0800-56-3293 (toll free)
Reservations and ANA Mileage Club
24 hours, open daily
Please dial the number below. Calls will be connected to offices outside of China. These numbers can only be used domestically.
Please note that you may be charged a fee by the local provider when calling the toll-free number using a hotel phone, mobile or landline. We thank you in advance for your understanding.
China
4001-200106 (toll free)
We cannot provide information on seat availability or handle reservation-related requests (new reservations, changes/cancellations, and refunds) via email.
It may take some time for us to respond to email inquiries.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.
We kindly ask that you refrain from using our email replies for other purposes, such as posting them in part or whole on social networking sites.
Please note that we may not be able to reply depending on the content of your inquiry.
We do not accept sales-related requests, invitations, etc. via this inquiry form.
Please contact the form below after logging in.
1
2
3
4
5
6
7
8
9
0
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
All clear
Delete one character
By checking the Keep Me Logged In box on the login screen, you will not need to re-enter your membership number or password for subsequent logins.
The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
ANA Biz is a business travel arrangement service.
MILES
ANA SKY COINS
Premium Point / Point on ANA /