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Platinum Service Desk

Eligible members

primary member

Special Notice

Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed as follows;

Business hours (Japan Standard Time)

International (Including Award Tickets) 8:00 AM - 7:00 PM, 10:00 PM - 8:00 AM (open year around)

We apologize for any inconvenience this may cause.

About the Service

This desk is available to ANA Platinum Service Members.

Please contact the Platinum Service Desk exclusive for Platinum Members. Services available from and not limited to make reservations on ANA Group operated flights, inquire about mileage program and Premium Member Services.

About Premium Member Service

How to Use This Service

If you are contacting us from a region not listed on this page, please make your inquiry using the relevant number on Contact Information in Each Region and ANA Branch Office to be connected to the Reservation and Customer Service Center in either Japan or the U.S.

Follow the voice guidance and enter your 10-digit ANA Mileage Club membership number and 4-digit ANA Mileage Club PIN to connect to the Platinum Service Desk.

Please be aware that the 4-digit ANA Mileage Club PIN is different to your web password (8-16 characters).

Forgotten your ANA Mileage Club PIN?

Your Password/PIN

From Japan
From the Americas
From other regions

When calling from Japan

Inquiries

0120-029-140 (toll-free)

0570-029-140 (fixed rate within Japan)

03-6741-6680 (toll call)

Please use a toll call when calling from a mobile phone or outside of Japan.

Follow voice guidance instructions

Select for English Service
Select from the service menu

Inquires for General Japan Domestic Flights - Award Reservations

8:00 AM-8:00 PM (7 days a week / year round)

Inquires for General International Flights - Award Reservations

24 hours *1 (7 days a week / year round)

Inquires for ANA Mileage Club

Mon.-Sat. 9:00 AM-5:00 PM

Closed on Sun., Holidays and New Year Holiday (1/1 - 1/3)
Enter your ANA Mileage Club Membership No. (10 digits)
Enter your ANA Mileage Club PIN*2 (4 digits)

Outside of business hours, calls will be answered by an Automatic Voice Response System.

* 1

Calls may be connected to offices outside of Japan.
* 2

If you do not know your PIN, you can check it via the ANA website, or call the Platinum Service Desk for Platinum members and select prompt option number for mileage inquiries.

Forgot your password?

Membership Number authentication service by calling from cell phone number

When using a pre-registered cell phone to call the Plantinum Service Desk your Membership No. will be automatically retrieved and authenticated based on your mobile phone caller ID.

When calling, please ask for "Caller ID Setting".
To access, you will need to enter your ANA Mileage Club PIN (4 digits).

Go to cell phone number authentication service registration page (Information will be available only in Japanese.)

When calling from the Americas

1-888-633-2262 (toll free)

When your call doesn't connect to the above number: 310-782-3088 (toll dial-in number)

Inquires for General International Flights - Award Reservations

24 hours *1 (7days a week / year round)

All other inquiries on ANA Mileage Club

Pacific Standard Time 5:00 AM-6:00 PM (7days a week / year round)

* 1

Calls may be connected to offices outside of US.

Please note that you may be charged a fee by the local provider when calling the toll-free number using a hotel phone, mobile or landline. We thank you in advance for your understanding.