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Help & Contact (Domestic)
This page contains information on making inquiries about ANA Domestic flights. It includes frequently asked questions and contact information for email/telephone inquiries. You can also find out how to confirm the status of Domestic flights and make online reservations.
Information
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To customers who wish to make reservations and refunds for domestic flights between October 25, 2026 and March 27, 2027 during the period of August 19-20, 2026.
Due to system maintenance for finalizing the 2026 winter schedule (flights departing from October 25, 2026, to March 27, 2027), seat availability inquiries, reservations, changes, and cancellations will remain available; however, processing may take longer than usual from August 19 to 20, 2026. -
Contact center congestion (phone calls and e-mail)
Procedures/Information for Japan Domestic Flights
You can also confirm reservation changes and flight status online.
FAQ
ANA Chatbot (our automatic response service)
The ANA chatbot is available to answer your questions 24 hours a day, 365 days a year. Please use ANA chat on this page.
Make an Inquiry (Domestic)
Member Login
Information for Members Logging In
- Before proceeding to log in, please be sure to read and accept the section on the purpose of using personal information in the ANA Privacy Policy.
- Points to note when using your AMC account.
Auto-Login with Cookies
- However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
Entry of One-Time Password
If you have not received your one-time password
If your one-time password does not come through, please check your settings for receiving it
and then re-send it.
If you do not do anything on the screen for a certain amount of time, you will have to request another one-time password.
Select your desired destination email address.
Do you really want to log out?
- If you click "Log Out," you will be logged out even if you have selected "Save Login Status."
- Close all open browser windows if you want to quit your session without logging out.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
ANA Biz is a business travel arrangement service.
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