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Web Accessibility

Web Accessibility Policy

ANA commits to provide, "Delightful, Kind-Hearted & Comfortable Skies for Everybody" for every passenger to enjoy a safe and comfortable flight with us. We are continuously striving to make our website seamlessly accessible, regardless of one's age and or disabilities by complying with the World Wide Web Consortium (W3C) Recommendation Standards, W3C WCAG 2.1 Level AA Conformance as well as the Japanese Industrial Standards JIS X 8341-3:2016 Guidance.

Applicable ANA Websites

ANA Websites (*some of the webpages may not be applicable):

  • Web pages under

  • Web pages under

  • Web pages under

Target Conformance Level

W3C Recommendation WCAG 2.1 and JIS X 8341-3:2016 Conformance Level AA.

Our Approach to ANA Web Accessibility


  • Implementation of Web accessibility training

  • Developing and managing guidelines related to the Web accessibility

  • Continually evaluating new web designs and contents for Web accessibility

  • Verification of ANA's main Web accessibility compliance by Web Accessibility Specialists

Our Assistive Technologies and Measures to enhance Web Accessibility

  • Our Website implements Accessible Rich Internet Applications (WAI-ARIA) 1.1 to enhance Web accessibility. Also, we accommodate screen readers, ensuring that the information is provided accurately in case the functionalities are not fully available.

  • For the "video-only" and or "audio-only" webpages, the information can be obtained via provided captions (the icon (i) will be displayed on the screen if necessary).

  • According to the criterion of WCAG 2.1, the text labels with form controls are required to set on the background on some parts of the webpages. However, the text label can be located at the front side, if enough information is provided for the user to accomplish the task without undue confusion or navigation. Thus, it is considered sufficient to meet the success criteria.

  • In the case of Web Accessibility problems in services, contents and or websites including images, videos, etc., provided by third-parties, we will seek for improvement of the provider and aim for partial conformance.

Conformance Status

Conformance Status (as of March 1, 2024)

  • Past inspection results

    Conformance Status (as of February 29, 2024)

    Conformance Status (as of March 31, 2022)

    Conformance Status (as of September 30, 2021)

    Conformance Status (as of March 31, 2021)

    Conformance Status (as of June 30, 2020)

    Conformance Status (as of August 21, 2019)

    • HELLO BLUE HELLO FUTURE Official Home Page (Japanese ver.)
      WCAG 2.0 Conformance Level AA (Conformance Certificate)

    • HELLO BLUE HELLO FUTURE Official Home Page (English ver.)
      WCAG 2.0 Conformance Level AA (Conformance Certificate)

    Conformance Status (as of September 4, 2019)

    • International In-flight Services by Class Web Page
      WCAG 2.0 Conformance Level AA (Conformance Certificate)
      (The above link site is available in Japanese)

Inspection Agency


If you have any questions and or concerns regarding Web accessibility, please access to our Feedback and Suggestions.