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Contact us

This page contains information on making inquiries with ANA. It includes contact information for email/telephone inquiries about Japan domestic flights, international flights, mileage services, and ANA Card services. You can also find out how to confirm flight status and make online reservations.

Information

Use ANA Chatbot, our automatic response service.

Special Notice

Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed as follows;

Business hours (Japan Standard Time)

  • International (Including Award Tickets) 8:00 - 19:00, 22:00 - 8:00 (open year around)

We apologize for any inconvenience this may cause.

Frequently Asked Questions (FAQ)

Our FAQ provides answers to the inquiries we often receive from our customers.
Please check it before making an inquiry.

Most Popular Questions (FAQ)

I want to know Carry-on Baggage Size and Rules. This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

What is the difference of "Web password" and the old "ANA Milege Club password (4 numbers)"? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Can the travel date be changed for ANA Domestic Flight Awards? Until what date are they valid? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

I can't log in to the members-only page. This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

I haven't earned enough miles to redeem for an award. Can I add my family's miles together? (ANA Card Family Miles) This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Search Questions (FAQ) by Category

Domestic Flights

FAQ (Domestic Flights) This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Flight Status This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Changes / Refunds This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Baggage/Pets This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

FAQ (Domestic Flights) This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Flight Status This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Changes / Refunds This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Baggage/Pets This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

International

FAQ (International Flights) This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Flight Status This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Changes / Refunds This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Baggage/Pets This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

FAQ (International Flights) This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Flight Status This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Changes / Refunds This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Baggage/Pets This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

ANA Mileage Club

FAQ (ANA Mileage Club) This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Forgotten Your Password? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Combining Miles This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Change to member information This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

FAQ (ANA Mileage Club) This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Forgotten Your Password? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Combining Miles This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Change to member information This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Make an Inquiry

Use our automatic chat response service.
Introducing ANA Chatbot

Domestic(Including Award Tickets)
International(Including Award Tickets)
ANA Mileage Club

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