as of September 1, 2023
Built on a foundation of security and trust
“the wings within ourselves” help to fulfill
the hopes and dreams of an interconnected world.
ANA always offers safe and hospitable service in its air transportation service, in accordance with the above Mission Statement.
In ANA’s business operations, our customers’ personal information is essential for us to provide fully satisfactory services. We recognize the importance of the information received from our customers, and make efforts to take the utmost care in handling such information.
For our customers to utilize ANA with a sense of safety and trust , we educate our executives and employees thoroughly about laws and company regulations relating to personal information, and have established our company’s structure to include measures for security, thereby exerting maximum eﬀort toward appropriate management and use of each customer’s personal information.
Chapter 1 describes the handling of personal information as it applies to all customers. Chapter 2, Chapter 3, Chapter 4, and Chapter 5 provide region-specific information for customers who are located or reside in the European Economic Area/the United Kingdom, the People's Republic of China, the state of California of the United States, and the Kingdom of Thailand respectively.
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