To Contents

Contact us [International]

This page contains contact telephone numbers for International flight reservations, as well as information on changing/canceling reservations and making seat reservations. You can also find out about award ticket waitlisting for International flights and canceling reservations.

Information

Special Notice

The information counter hours of operation (Japanese/English) have been changed as follows.

  • Business hours (Japan Standard Time)

    International (Including Award Tickets) 8:00 - 19:00, 22:00 - 8:00 (open year around)

We apologize for any inconvenience this may cause.

Procedures/Information for International Flights

You can also confirm reservation changes and flight status online.

Flight Status This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Manage Reservations / Purchase

Check-in flow

Delays and Cancellations

Baggage

Special guidance for each country

Customers who need help

For passengers traveling with pets

FAQ

Cancellation/Delay This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Cancellation/Delay certificate This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Change/Refund This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Seat assignment This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Check-in This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Make an Inquiry [International]

Use our automatic chat response service.
Introducing ANA Chatbot

Reservation Inquiries
(Including Award Tickets)
Lost Items, Damaged and Lost Baggage
Inquiries for Customers with Disabilities

Related Tags

See All

Related Pages

Contact ANA / Frequently Asked Questions (FAQ)

Contact us (Japan Domestic Flights)

ANA GROUPThis page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Official Social Media Accounts

For the 10th Consecutive Year, ANA Receives 5-Star Rating!

This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Global No.1 On-time Airliner for 2022!

This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.
Copyright © ANA・ANA X
Go Back to Top of Page