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ANA Mileage Club Card
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Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed as follows;
Business hours (Japan Standard Time)
International (Including Award Tickets) 8:00 AM-7:00 PM, 10:00 PM-8:00 AM (open year around)
We apologize for any inconvenience this may cause.
This desk is available to customers with an ANA Card (credit card), including family card members. The ANA Card Desk handles reservations for ANA Group-operated flights as well as inquiries regarding mileage and other services.
If you are contacting us from a region not listed on this page, please make your inquiry using the relevant number on Contact Information in Each Region and ANA Branch OfficeOpens in a new window to be connected to the Reservation and Customer Service Center in either Japan or the U.S.
Follow the voice guidance and enter your 10-digit ANA Mileage Club membership number and 4-digit ANA Mileage Club PIN to connect to the ANA Card Desk.
Please be aware that the 4-digit ANA Mileage Club PIN is different to your web password (8-16 characters).
Please use a toll call when calling from a mobile phone or outside of Japan.
Follow voice guidance instructions
Select ④ for English Service
Select from the service menu
①Inquires for General Japan Domestic Flights - Award Reservations
8:00 AM-8:00 PM (7 days a week / year round)
②Inquires for General International Flights - Award Reservations
24 hours*1 (7 days a week / year round)
③Inquires for ANA Mileage Club
Mon.-Sat. 9:00 AM-5:00 PM
Closed on Sun., Holidays and New Year Holiday (1/1 - 1/3)
Enter your ANA Mileage Club Membership No. (10 digits)
Enter your ANA Mileage Club PIN*2 (4 digits)
Outside of business hours, calls will be answered by an Automatic Voice Response System.
Calls may be connected to offices outside of Japan.
If you do not know your PIN, you can verify via ANA website, or call the ANA Card Desk and select prompt option number ③ for mileage inquiries.
When using a pre-registered cell phone to call the ANA Card Desk your Membership No. will be automatically retrieved and authenticated based on your mobile phone caller ID
When calling, please ask for "Caller ID Setting".
To access, you will need to enter your ANA Mileage Club PIN (4 digits).