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About Assistance

Customers with Walking Disabilities
Customers with Medical Requirements
Customers with Visual Disabilities
Customers with Hearing and Speech Disabilities
Customers with Limited Ability to Sit
Customers with Assistance Dogs
Customers with Intellectual Disability or Developmental Disability
Customers with Allergies

Service Equipment

At the Airport
On Board

Other Details

Discount Fare for Customers with Disabilities (Japan Domestic Flights)
Group Tour Customers including Special Support Education Schools
Medical Information Form (MEDIF)
Customers on Codeshare Flights

Download of Relevant Documents (PDF)

ANA's dedicated forms (PDF files) can be downloaded from the links below.
Please contact the ANA Disability Desk if you wish to receive any of these forms by email or fax.

  • Please download the relevant form(s) to your PC. You will be able to directly enter the required information onto the PDF form after downloading it.

Frequently asked questions about customer with disability

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Adobe Acrobat Reader is required to view PDF format files.

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If you have any questions or concerns please contact the ANA Disability Desk.