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SPECIAL ASSISTANCE

The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, Children traveling without an accompanying adult, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight. If you need any assistance, please let us know via our dedicated desk.

Important Notice

If you have Sleep Apnea Syndrome (and use a CPAP machine), please contact the ANA Disability Desk before your flight.

Currently, electric carts at Haneda Airport Terminal 2 do not run in the north area due to the Haneda Airport extension construction.

Changes to Handling Suspension Period for Short-Nosed Dog Breeds

  • As the various handling procedures will be different for flights operated by Japan Air Commuter and Amakusa Airlines, you are kindly requested to see the information on the Japan Air Commuter or Amakusa Airlines page before you travel on such flights.

Customers with disabilities
Customers who require
other assistance

Customers with disabilities

For First Time Customers

ANA’s Approach

What is the Special Assistance Information Registration Service

About Assistance

Service Equipment

Other Details

Download of Relevant Documents (PDF)

ANA's dedicated forms (PDF files) can be downloaded from the links below.
Please contact the ANA Disability Desk if you wish to receive any of these forms by email or fax.

  • *

    Please download the relevant form(s) to your PC. You will be able to directly enter the required information onto the PDF form after downloading it.

Cabin Environment

Frequently asked questions about customer with disability

I have asthma. Is there anything I should be aware of when flying? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Can I bring my insulin syringes (injection needle) or EpiPen on board? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

I have panic disorder. Can I fly? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

I am suffering from influenza. Am I allowed to fly? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Am I eligible for the discount fare for customers with disabilities? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Can I apply for "airport or in-flight assistance" online? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

View All FAQ This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Get Adobe® Reader®Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

Adobe Acrobat Reader is required to view PDF format files.

Get Adobe® Reader®Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

If you have any questions or concerns please contact the ANA Disability Desk.

ANA Disability Desk

Customers who require other assistance

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Carrying your Individual Number Card as health insurance certificate when traveling

From December 2, 2024, health insurance card functions will be transferred to your Individual Number Card.
Carry your Individual Number Card with you when traveling within Japan and be prepared in case of an emergency at your destination.

Check your Individual Number Card as health insurance certificate

Related Tags

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Related Pages

Codeshare Flights

World Citiies' Basic Information

In-flight Service (International Flights)

New routes, Resumed routes and Suspended routes (International Flights)

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Official Social Media Accounts

For the 12th Consecutive Year, ANA Receives 5-Star Rating!

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Receiving the APEX World Class award, their highest rating!

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