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Information for Customers with Disabilities

ANA provides assistance for all customers to ensure a safe and comfortable flight.

Important Notice

If you have Sleep Apnea Syndrome (and use a CPAP machine), please contact the ANA Disability Desk before your flight.

For First Time Customers
ANA’s Approach
What is the Special Assistance Information Registration Service

About Assistance

Customers with Walking Disabilities
Customers with Medical Requirements
Customers with Visual Disabilities
Customers with Hearing and Speech Disabilities
Customers with Limited Ability to Sit
Customers with Assistance Dogs
Customers with Intellectual Disability or Developmental Disability
Customers with Allergies

Service Equipment

At the Airport
On Board

Other Details

Discount Fare for Customers with Disabilities (Japan Domestic Flights)
Group Tour Customers including Special Support Education Schools
Medical Information Form (MEDIF)
Customers on Codeshare Flights

Download of Relevant Documents (PDF)

ANA's dedicated forms (PDF files) can be downloaded from the links below.
Please contact the ANA Disability Desk if you wish to receive any of these forms by email or fax.

  • Please download the relevant form(s) to your PC. You will be able to directly enter the required information onto the PDF form after downloading it.

Cabin Environment

Frequently asked questions about customer with disability

I have asthma. Is there anything I should be aware of when flying? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Can I bring my insulin syringes (injection needle) or EpiPen on board? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

I have panic disorder. Can I fly? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

I am suffering from influenza. Am I allowed to fly? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Am I eligible for the discount fare for customers with disabilities? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Can I apply for "airport or in-flight assistance" online? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

View All FAQ This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Get Adobe® Reader®Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

Adobe Acrobat Reader is required to view PDF format files.

Get Adobe® Reader®Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

If you have any questions or concerns please contact the ANA Disability Desk.

ANA Disability Desk

Related Tags

See All

Related Pages

Codeshare Flights

World Citiies' Basic Information

In-flight Service (International Flights)

New routes, Resumed routes and Suspended routes (International Flights)

ANA GROUPThis page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Official Social Media Accounts

For the 10th Consecutive Year, ANA Receives 5-Star Rating!

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Global No.1 On-time Airliner for 2022!

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