Feedback and Suggestions
Here at the ANA Group we aim to provide a service that meets all of our customers' needs.
Points of contact for feedback and suggestions regarding ANA's services
Email inquiry
- *Our response may be delayed if the message is received during non-business hours.
- *Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.
- *Please note that in some cases we may not be able to respond, depending on the content of your message.
- *The Customer Relations Department is unable to respond to sales or solicitation of any kind.
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ANA Mileage Club Members
Feedback and suggestions for ANA
Your feedback and thoughts regarding airports and customer service
Comments and feedback regarding ANA's travel products
ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, ANA Traveler's hotels, ANA Traveler's rental cars
※Japanese Website Only
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Non-ANA Mileage Club Members
Feedback and suggestions for ANA
Your feedback and thoughts regarding airports and customer service
Comments and feedback regarding ANA's travel products
ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, ANA Traveler's hotels, ANA Traveler's rental cars
※Japanese Website Only
Telephone inquiry
* Please confirm that you have the correct telephone number before dialing.
ANA Customer Service Desk
*Japanese only
Your feedback and thoughts regarding airports and inflight service.
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0120-029-787
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0570-029-787
- Business Hours
- 9:00AM-5:00PM, open daily
- Fee
- Fixed rate within Japan
International Calls 03-6735-7922
Postal mail inquiry
ANA Customer Relations
Gate City Osaki Post Office Box No.15, Tokyo, 141-0032, Japan
Points of contact for inquiries regarding flight tickets and mileage
If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.