Feedback and Suggestions

Here at the ANA Group we aim to provide a service that meets all of our customers' needs.

As we draw upon our customers' valuable feedback to improve our service, we are happy to receive any comments you may have.

Points of contact for feedback and suggestions regarding ANA's services

Email inquiry

  • *Our response may be delayed if the message is received during non-business hours.
  • *Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.
  • ANA Mileage Club Members

    Feedback and suggestions for ANA

    Your feedback and thoughts regarding airports and customer service

    Comments and feedback regarding ANA's travel products

    ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, ANA Traveler's hotels, ANA Traveler's rental cars

    ※Japanese Website Only

  • Non-ANA Mileage Club Members

    Feedback and suggestions for ANA

    Your feedback and thoughts regarding airports and customer service

    Comments and feedback regarding ANA's travel products

    ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, ANA Traveler's hotels, ANA Traveler's rental cars

    ※Japanese Website Only

Telephone inquiry

* Please confirm that you have the correct telephone number before dialing.

ANA Customer Service Desk

*Japanese only

Your feedback and thoughts regarding airports and inflight service.

Business Hours
9:00AM-5:00PM, open daily
Fee
Fixed rate within Japan

International Calls 03-6735-7922

Postal mail inquiry

ANA Customer Relations
Gate City Osaki Post Office Box No.15, Tokyo, 141-0032, Japan

Points of contact for inquiries regarding flight tickets and mileage

If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.

Inquiries regarding various procedures for flight tickets, departure/arrival information on the departure date, left behind items or damaged baggage

Inquiries regarding the ANA Mileage Club and mileage