We value your feedback

ANA Group aims to deliver services that accord with the wishes of each individual customer.
Your feedback is very important to us and will be used to help improve our services.

For comments and feedback or complaints regarding ANA service, please write to us.

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[Information]
Please contact the following for inquires other than feedbacks.

Choose Your Inquiry Method

Email inquiry

  • *Please provide alternate contact details, such as a phone number, as we may want to contact you via a method other than e-mail depending on the feedback or suggestions given, and in the event our e-mails do not reach you.
  • *Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.
  • ANA Mileage Club Members

    Feedback and suggestions for ANA

    Your feedback and thoughts regarding airports and customer service

    Comments and feedback regarding ANA's travel products

    ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, @hotels (A hotels), @rental cars (A rental cars), Tabidachi-related products

    ※Japanese Website Only

  • Non-ANA Mileage Club Members

    Feedback and suggestions for ANA

    Your feedback and thoughts regarding airports and customer service

    Comments and feedback regarding ANA's travel products

    ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, @hotels (A hotels), @rental cars (A rental cars), Tabidachi-related products

    ※Japanese Website Only

Telephone inquiry

* Please confirm that you have the correct telephone number before dialing.

ANA Customer Service Desk

*Japanese only

Your feedback and thoughts regarding airports and inflight service.

Business Hours
9:00AM-5:00PM, open daily
Fee
Fixed rate within Japan

International Calls 03-6735-7922

Postal mail inquiry

3-4-2 Haneda Airport, Ota-ku, Tokyo 144-8525, Japan ANA Customer Service Desk