Feedback and Suggestions
Here at the ANA Group we aim to provide a service that meets all of our customers' needs.
Points of contact for feedback and suggestions regarding ANA's services
Email inquiry
- *Please provide alternate contact details, such as a phone number, as we may want to contact you via a method other than e-mail depending on the feedback or suggestions given, and in the event our e-mails do not reach you.
- *Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.
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ANA Mileage Club Members
Feedback and suggestions for ANA
Your feedback and thoughts regarding airports and customer service
Comments and feedback regarding ANA's travel products
ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, @hotels (A hotels), @rental cars (A rental cars), Tabidachi-related products
※Japanese Website Only
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Non-ANA Mileage Club Members
Feedback and suggestions for ANA
Your feedback and thoughts regarding airports and customer service
Comments and feedback regarding ANA's travel products
ANA SKY HOLIDAY, ANA HALLO TOUR, Tabisaku, @hotels (A hotels), @rental cars (A rental cars), Tabidachi-related products
※Japanese Website Only
Telephone inquiry
* Please confirm that you have the correct telephone number before dialing.
ANA Customer Service Desk
*Japanese only
Your feedback and thoughts regarding airports and inflight service.
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0120-029-787
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0570-029-787
- Business Hours
- 9:00AM-5:00PM, open daily
- Fee
- Fixed rate within Japan
International Calls 03-6735-7922
Postal mail inquiry
ANA Customer Relations
Gate City Osaki Post Office Box No.15, Tokyo, 141-0032, Japan
Points of contact for inquiries regarding flight tickets and mileage
If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.