Customers with Disabilities

Information for Customers with Disabilities

ANA provides assistance for all customers to ensure a safe and comfortable flight.

Information

From May 26, 2020, the “Special Assistance” counter at Osaka (Itami) Airport has been reopened.
Introducing how to fly with ANA for the wheelchair passenger
"Assistance Information Registration Service" has been started, where you can register the necessary information for your boarding.
Customers using CPAP due to Sleep Apnea Syndrome, etc.

Walking Disabilities

Medical Requirements

Visual Disabilities

Hearing and Speech Disabilities

Limited Ability to Sit

Assistance Dogs

Intellectual Disabilities and Developmental Disabilities

Customers with Allergies

Service Equipment at the Airport

Service Equipment on Board

For First Time Customers

ANA’s Approach

Assistance Information Registration Service

Medical Information Form (MEDIF)

Customers on Codeshare Flights

Frequently Asked Questions (FAQ)

Contact(ANA Disability Desk)

PDF Downloads

Medical Information Form (MEDIF)

Medical Electronic Equipments Checklist

Medical Oxygen Cylinder Checklist

For Customers with Wheelchair Checklist

Other Special Assistance Needs

Expectant Mothers and Families with Children

Senior Travelers

Flying with Animals