ANA Premium Service Desk staff will help make reservations for ANA Group flights, assist you with any Premium service questions to mileage inquiry, and answer any other questions or concerns you may have.
Main Services |
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Please log in to your ANA Account through the ANA Website. Then click on "ANA Premium Members" on the AMC Members' Information Page.
When departing on an ANA Group operated flight, Star Alliance member airlines operated flight or connecting to/from a Star Alliance Connecting Partner flight, you can spend time at designated lounges at the airport until your boarding time. In addition, Diamond, Platinum, and Super Flyer members status is equivalent to Star Alliance Gold status. Premium members who are boarding Star Alliance member airlines operated flights, can access to as many as 1,000 Star Alliance member airport lounges worldwide.
When boarding ANA Group operated flights |
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When boarding a code share flight* with an ANA flight number
*Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER |
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From Japan | From Overseas | |
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When boarding ANA Group operated flights |
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When boarding Star Alliance Member Airlines operated flights |
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When boarding connecting flights operated by Star Alliance Connecting Partner |
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When boarding flights operated by partner airlines who are not a Star Alliance members |
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When booking your flight, please register your 10-digit ANA Mileage Club Number.
The lounges are available for premium members. Guests entering the lounges with a premium member, as traveling guests or those who are registered as an award users are eligible to use ANA SUITE LOUNGE vouchers. Miles, Upgrade Points or ANA SUITE LOUNGE vouchers may be required.
Primary member
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Present any of the cards below to access a designated lounge. Premium members (primary member) ANA Super Flyers Members (primary member/registered family members) Million Miler customers with 2 million Lifetime Miles traveling on ANA Group-operated flights or codeshare flights*1
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Traveling Guests
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Lounge access is available for those entering the lounge with the primary member. For boarding until May 2, 2021, accompanying passengers must be:
For boarding from May 3, 2021, accompanying passengers must depart on the same flight as the primary member on any ANA Group-operated flight, codeshare flight*1, Star Alliance member airline-operated flight, non-Star Alliance partner airline-operated flight or Star Alliance Connecting Partner airline-operated flight*2. However, customers accompanying Million Miler customers with 2 million Lifetime Miles will only be able to access a lounge if they are traveling on the same ANA Group-operated flight or codeshare flight*1 as the Million Miler customer.
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Registered Award Users
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Guests who are not visiting the lounge at the same time as the premium member must complete Award User registration in advance. Premium members may use Upgrade Points allowing up to 5 guests to enter the lounge. Guests must be registered in advance as award users to use this service when boarding domestic ANA Group operated flights and a code share flight*1 with an ANA flight number. Award users must be within 2 generations (family members of the relation in the second degree.)
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Passengers with ANA SUITE LOUNGE Vouchers
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These vouchers allow you to use ANA designated lounges, such as ANA SUITE LOUNGE and ANA LOUNGE. Please hand your voucher to the ANA SUITE LOUNGE representative upon entering the lounge. One voucher allows access for one person. Other than Premium members, all members who hold an ANA SUITE LOUNGE voucher may use. |
When boarding ANA Group operated flights or ANA code-share flight with an ANA Flight Number. AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER |
To enter a lounge, please touch the lounge access reader with the same IC or 2D barcode you used when passing through Security. If you arrive with traveling guests, please press the [Guests Here] button |
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Guest Access
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Eligible IC Types
![]() Mobile phone with IC function*1 ![]() e-Ticket (Itinerary) ![]() Boarding Pass ![]() 2D barcodes printed from the ANA Website ![]() 2D barcodes downloaded using Wallet*2 ![]() Apple Watch*3 ![]() ANA Mileage Club app digital card*4
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Using Miles or Upgrade Points
Please tell a member of staff the pieces of information below upon entering the lounge. The lounge staff will confirm the premium member's account and check the balance in the account. Then they will deduct the amount of required miles or Upgrade Points per guest from the member's account. <Information>
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How to Use the ANA SUITE LOUNGE Vouchers When you access the lounge, please hand your voucher to the ANA SUITE LOUNGE representative. One voucher allows access for one person. |
When boarding ANA Group operated flights or Star Alliance member airlines operated flights | After you have completed the check-in procedures for the flight you intend to board, please submit your ANA Mileage Club app digital card or status card and your boarding pass to enter the lounge. |
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Using Miles or Upgrade Points
Please tell a member of staff the pieces of information below upon entering the lounge. The lounge staff will confirm the premium member's account and check the balance in the account. Then they will deduct the amount of required miles or Upgrade Points per guest from the member's account. <Information>
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How to Use the ANA SUITE LOUNGE Vouchers When you access the lounge, please hand your voucher to the ANA SUITE LOUNGE representative. One voucher allows access for one person. |
Select from the following member status to view details
When flying on an ANA Group operated flight or a code share flight* with an ANA Flight number
*Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER
Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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2,000 milesor2 Upgrade Points | 2 Upgrade Points |
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Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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2,000 milesor2 Upgrade Points | 2 Upgrade Points |
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Bronze Service Members |
Primary member
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1st-4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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2 Upgrade Points | 2 Upgrade Points |
Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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2,000 milesor2 Upgrade Points | 2 Upgrade Points |
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Million Milers |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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2,000 miles |
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When boarding ANA Group operated flights or Star Alliance member airlines operated flights
(For Million Milers 2 million Lifetime or more : when boarding ANA Group operated flights)
Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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5,000 milesor4 Upgrade Points |
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4,000 milesor3 Upgrade Points | ||
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Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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4,000 milesor3 Upgrade Points |
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Bronze Service Members |
Member
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1st Guest
Number of required miles or points per person
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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4,000 milesor3 Upgrade Points |
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Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Million Milers |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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5,000 miles |
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4,000 miles |
When boarding ANA Group operated flights
Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Million Milers |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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When boarding ANA Group operated flights or Star Alliance member airlines operated flights
(For Million Milers 2 million Lifetime or more : when boarding ANA Group operated flights)
Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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5,000 milesor4 Upgrade Points |
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4,000 milesor3 Upgrade Points | ||
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Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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4,000 milesor3 Upgrade Points |
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Bronze Service Members |
Member
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1st Guest
Number of required miles or points per person
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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4,000 milesor3 Upgrade Points |
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Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Million Milers |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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5,000 milesor4 Upgrade Points |
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4,000 milesor3 Upgrade Points |
Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Lounges designated by the operating airlines |
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Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Lounges designated by the operating airlines |
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Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Lounges designated by the operating airlines |
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Concierge Service is available when boarding from Haneda Airport, New Chitose Airport, Itami Airport, Fukuoka Airport, Naha Airport on domestic flights or from Haneda Int'l Airport and Narita Int'l Airport on international flights. Our concierge staff stationed at the check in counter and lounges will ensure that you are comfortable as possible before your flight. Please feel free to ask us to make reservations for future trips or to make copies of business documents.
When boarding ANA Group operated flights |
![]() Service is available at the ANA SUITE CHECK-IN counter.
Applicable airport
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![]() Available services at ANA SUITE LOUNGE.
Applicable airports
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When boarding ANA Group operated flights |
![]() Service is available at the ANA SUITE CHECK-IN counter.
Applicable airport
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![]() Available services at ANA SUITE LOUNGE. |
Upgrade Points can be used to upgrade to premium Class on domestic routes (ANA Group operated flights) and to upgrade to Premium Economy (ANA Group operated flights only), Business Class and First Class on international routes (ANA Group operated flights / United Airlines operated flights).
Upgrade Points can be used by premium members and registered award users
Primary member
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Upgrade Points may be used. |
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Registered Award Users
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Guests not visiting the lounge at the same time as the primary member must be registered as Award Users in advance. Registration can be completed on the Award User Registration page on the ANA website, or via the Premium Members Service Desk. For lounge access for Japan domestic flights, registered award users must also be ANA Mileage Club members. |
When boarding ANA Group-operated flights | Upgrades are available for Japan domestic flight fares (including award tickets and the AMC Companion Fare)* if a seat is available from two days prior to departure. Customers wishing to upgrade must have already reserved and purchased a ticket for an Economy Class seat on the relevant flight. Furthermore, if a reservation contains several customers when the upgrade request is made, all those customers must be ANA Mileage Club Members and will be subject to the upgrade. It is not possible for only some customers within the reservation to upgrade.
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When boarding ANA Group operated flights
Eligible Booking Class | Available when boarding ANA Group operated flights. Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class.
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International Flight (Europe, North America and a part of Russia)U.K., France, Germany, Belgium, Austria, Italy*1, Sweden*1, Turkey*1, Moscow*1, U.S.A., Canada and Mexico |
5
UPGRADE
POINTS
10
UPGRADE
POINTS
10
UPGRADE
POINTS
20
UPGRADE
POINTS |
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International Flight (Resorts, Southeast Asia & South Asia)Honolulu, Singapore, India, Indonesia, Thailand, Vietnam, Philippines, Malaysia, Myanmar, Cambodia |
4
UPGRADE
POINTS
8
UPGRADE
POINTS
8
UPGRADE
POINTS
16
UPGRADE
POINTS |
International Flight (East Asia & a part of Russia)Mainland China, Hong Kong, South Korea, Taiwan, Vladivostok |
6
UPGRADE
POINTS |
International Flight (Oceania)Australia |
5
UPGRADE
POINTS
10
UPGRADE
POINTS
10
UPGRADE
POINTS |
Exclusively for Diamond Service Members
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When traveling on ANA international flights (ANA Group Operated flights and ANA flight number flights only) , ANA Diamond Service Members can upgrade by using double Upgrade Points* with ineligible booking class. This service will apply when higher class availability requirement is met on the departure date. (such as meal, seat, amenity etc) When your travel is originating from Japan, upgrade request can be made at regular amount of Upgrade Points required for reservation ticketed on H class.
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When boarding United Airlines operated flights
Eligible Booking Class | Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class. |
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Required Number of Points | Available used for 1 segment (one-way trip ) |
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Waitlisting | It is possible to be waitlisted if there are no seats available upon the time of the upgrade application. |
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Reservation Desk |
ANA Website, Premium Member Service Desks Reservation and payment with Upgrade Points must be completed at some point between 00:00 2 days before departure and 20 minutes before the departure time.
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Procedures for Registered Award Users at the Airport on the Departure Date
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On the departure date, go to the check-in counter and request seat upgrade using Upgrade Points. The self service check-in kiosk cannot process upgrades.
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When boarding ANA Group operated flights
Reservation Desk | You can apply from 355 days before your boarding day (not including the date of departure) until 24 hours before departure through the ANA website after logging in or contact the Premium member service desk*. However, when upgrade requirements are met at the airport (seats in a higher class, meals etc.), upgrade may be possible upon check-in counter on the day of departure.
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When boarding United Airlines operated flights
Reservation Desk | Log in to ANA Website (PC), access the members-only functions (Star Alliance Upgrade Award Reservation) and apply. |
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