Experience ANA Hospitality
- primary member
- traveling guests
- primary member
- primary member
- primary member
- traveling guests
- primary member
- registered family members
- traveling guests
About the Service
ANA Premium Service Desk staff will help make reservations for ANA Group flights, assist you with any Premium service questions to mileage inquiry, and answer any other questions or concerns you may have.
| Main Services |
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How to Use This Service
Please log in to your ANA Account through the ANA Website. Then click on "ANA Premium Members" on the AMC Members' Information Page.
- primary member
- traveling guests
- primary member
- traveling guests
- primary member
- traveling guests
- primary member
- registered family members
- traveling guests
- 2 million lifetime miles or more
About the Service
When departing on an ANA Group operated flight, Star Alliance member airlines operated flight or connecting to/from a Star Alliance Connecting Partner flight, you can spend time at designated lounges at the airport until your boarding time. In addition, Diamond, Platinum, and Super Flyer members status is equivalent to Star Alliance Gold status. Premium members who are boarding Star Alliance member airlines operated flights, can access to as many as 1,000 Star Alliance member airport lounges worldwide.
Information
- "ANA SUITE LOUNGE" and "ANA LOUNGE" at Honolulu(Daniel K. Inouye Interntional)Airport will be opened as of May 24, 2019.
- ANA Lounge at Fukuoka has been opened as of February 7, 2019.
Designated Airport Lounges
Japan Domestic Flights
| When boarding ANA Group operated flights |
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When boarding a code share flight* with an ANA flight number
*Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER |
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International Flights
| From Japan | From Overseas | |
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| When boarding ANA Group operated flights |
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| When boarding Star Alliance Member Airlines operated flights |
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| When boarding connecting flights operated by Star Alliance Connecting Partner |
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| When boarding flights operated by partner airlines who are not a Star Alliance members |
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Please be aware of Important Notices
When booking your flight, please register your 10-digit ANA Mileage Club Number.
Terms of Use
The lounges are available for premium members. Guests entering the lounges with a premium member, as traveling guests or those who are registered as an award users are eligible to use ANA SUITE LOUNGE vouchers. Miles, Upgrade Points or ANA SUITE LOUNGE vouchers may be required.
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Primary member
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Present any of the cards below to access a designated lounge. Premium members (primary member) ANA Super Flyers Members (primary member/registered family members) Million Miler customers with 2 million Lifetime Miles traveling on ANA Group-operated flights or codeshare flights*1
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Traveling Guests
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Lounge access is available for those entering the lounge with the primary member. Accompanying passengers must be:
However, customers accompanying Million Miler customers with 2 million Lifetime Miles will only be able to access a lounge if they are traveling on an ANA Group-operated flight or codeshare flight*1 on the same day as the Million Miler customer.
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Registered Award Users
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Guests who are not visiting the lounge at the same time as the premium member must complete Award User registration in advance. Premium members may use Upgrade Points allowing up to 5 guests to enter the lounge. Guests must be registered in advance as award users to use this service when boarding domestic ANA Group operated flights and a code share flight*1 with an ANA flight number. Award users must be within 2 generations (family members of the relation in the second degree.)
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Passengers with ANA SUITE LOUNGE Vouchers
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These vouchers allow you to use ANA designated lounges, such as ANA SUITE LOUNGE and ANA LOUNGE. Please hand your voucher to the ANA SUITE LOUNGE representative upon entering the lounge. One voucher allows access for one person. Other than Premium members, all members who hold an ANA SUITE LOUNGE voucher may use. |
How to access the lounges
Japan Domestic Flights
| When boarding ANA Group operated flights or ANA code-share flight with an ANA Flight Number. AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER |
To enter a lounge, please touch the lounge access reader with the same IC or 2D barcode you used when passing through Security. If you arrive with traveling guests, please press the [Guests Here] button |
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Guest Access
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Eligible IC Types
Mobile phone with IC function*1 
e-Ticket (Itinerary) 
Boarding Pass 
2D barcodes printed from the ANA Website 
2D barcodes downloaded using Wallet*2 
Apple Watch*3 
ANA Mileage Club app digital card*4
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Using Miles or Upgrade Points
Please tell a member of staff the pieces of information below upon entering the lounge. The lounge staff will confirm the premium member's account and check the balance in the account. Then they will deduct the amount of required miles or Upgrade Points per guest from the member's account. <Information>
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| How to Use the ANA SUITE LOUNGE Vouchers When you access the lounge, please hand your voucher to the ANA SUITE LOUNGE representative. One voucher allows access for one person. |
International Flights
| When boarding ANA Group operated flights or Star Alliance member airlines operated flights | After you have completed the check-in procedures for the flight you intend to board, please submit your ANA Mileage Club app digital card or status card and your boarding pass to enter the lounge. |
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Using Miles or Upgrade Points
Please tell a member of staff the pieces of information below upon entering the lounge. The lounge staff will confirm the premium member's account and check the balance in the account. Then they will deduct the amount of required miles or Upgrade Points per guest from the member's account. <Information>
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| How to Use the ANA SUITE LOUNGE Vouchers When you access the lounge, please hand your voucher to the ANA SUITE LOUNGE representative. One voucher allows access for one person. |
Eligible Guests
Select from the following member status to view details
Japan Domestic Flights
When flying on an ANA Group operated flight or a code share flight* with an ANA Flight number
*Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER
Diamond Service Members
| Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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2,000 milesor2 Upgrade Points | 2 Upgrade Points |
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Platinum Service Members
| Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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2,000 milesor2 Upgrade Points | 2 Upgrade Points |
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Bronze Service Members
| Bronze Service Members |
Primary member
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1st-4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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 1,000 milesor2 Upgrade Points |
2 Upgrade Points | 2 Upgrade Points |
Super Flyers Members Primary Members / Registered Family Members
| Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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2,000 milesor2 Upgrade Points | 2 Upgrade Points |
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Million Milers 2 Million Lifetime Miles or more
| Million Milers |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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2,000 miles |
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Please be aware of Important Notices
- Lounge is not available upon arriving on domestic flights.
- Lounges cannot be used when boarding code share flights departing from terminals that do not have ANA lounges or from airports not listed above.
- For customers with two or more membership statuses, such as Diamond, Platinum or Bronze Service Members who are also Super Flyers Members, the higher number of accompanying passengers (travelling guests) will apply. (Guest numbers for membership statuses will not be added together.)
- You may not use a lounge if in the case that the lounge is at full capacity.
- Availability of airport lounge use are subject to change without notice.
- Children under the age of three will not be counted as guests for Japan domestic flight lounges.
International Flights (From Japan)
When boarding ANA Group operated flights or Star Alliance member airlines operated flights
(For Million Milers 2 million Lifetime or more : when boarding ANA Group operated flights)
- Various conditions apply by airline in regard to eligible flights, etc. For further details, please check with the applicable Star Alliance member airline.
Diamond Service Members
| Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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5,000 milesor4 Upgrade Points |
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4,000 milesor3 Upgrade Points | ||
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Platinum Service Members
| Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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4,000 milesor3 Upgrade Points |
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Bronze Service Members
| Bronze Service Members |
Member
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1st Guest
Number of required miles or points per person
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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4,000 milesor3 Upgrade Points |
4,000 milesor3 Upgrade Points |
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Super Flyers Members Primary Members / Registered Family Members
| Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Million Milers 2 million lifetime miles or more
| Million Milers |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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5,000 miles |
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4,000 miles |
International Flights (To Japan)
When boarding ANA Group operated flights
Diamond Service Members
| Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Platinum Service Members
| Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Super Flyers Members Primary Members / Registered Family Members
| Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Million Milers 2 Million Lifetime Miles or more
| Million Milers |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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International Flights (Overseas departures)
When boarding ANA Group operated flights or Star Alliance member airlines operated flights
(For Million Milers 2 million Lifetime or more : when boarding ANA Group operated flights)
- Various conditions apply by airline in regard to eligible flights, etc. For further details, please check with the applicable Star Alliance member airline.
Diamond Service Members
| Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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5,000 milesor4 Upgrade Points |
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4,000 milesor3 Upgrade Points | ||
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Platinum Service Members
| Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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4,000 milesor3 Upgrade Points |
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Bronze Service Members
| Bronze Service Members |
Member
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1st Guest
Number of required miles or points per person
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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4,000 milesor3 Upgrade Points |
4,000 milesor3 Upgrade Points |
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Super Flyers Members Primary Members / Registered Family Members
| Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Million Milers 2 million lifetime miles or more
| Million Milers |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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5,000 milesor4 Upgrade Points |
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4,000 milesor3 Upgrade Points |
International Flights (Japan and overseas departures)
- When Boarding an ANA Codeshare Flight that is Operated by a Non-Star Alliance Partner Airline
- When Flying with a Star Alliance Connecting Partner*1
- *1Only applies when connecting to/from a Star Alliance member airline.
- Some routes and airlines maybe ineligible. Please check with each airline for more details.
Diamond Service Members
| Diamond Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Lounges designated by the operating airlines |
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Platinum Service Members
| Platinum Service Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Lounges designated by the operating airlines |
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Super Flyers Members Primary Members / Registered Family Members
| Super Flyers Members |
Member and 1st Guest
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2nd, 3rd, and 4th Guests
Number of required miles or points per person
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Registered Award Users
Not accompanied by the member/Number of points required per person
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Lounges designated by the operating airlines |
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Please be aware of Important Notices
- Members with 2 premium status, such as Diamond Service Member who are also Super Flyers Member, may invite one guest for lounge entry. We thank you in advance for your understanding.
- You may not use a lounge if in the case that the lounge is at full capacity. Please note that some airports do not have lounge facilities.
- Availability of airport lounge use are subject to change without notice.
- Children under two years of age will not be counted as guests for International flight lounges.
- primary member
- traveling guests
- 2 million lifetime miles or more
About the Service
Concierge Service is available when boarding from Haneda Airport, New Chitose Airport, Itami Airport, Fukuoka Airport, Naha Airport on domestic flights or from Haneda Int'l Airport and Narita Int'l Airport on international flights. Our concierge staff stationed at the check in counter and lounges will ensure that you are comfortable as possible before your flight. Please feel free to ask us to make reservations for future trips or to make copies of business documents.
Available Locations
Japan Domestic Flights
| When boarding ANA Group operated flights |
Service is available at the ANA SUITE CHECK-IN counter.
Applicable airport
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Available services at ANA SUITE LOUNGE.
Applicable airports
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International Flights
| When boarding ANA Group operated flights |
Service is available at the ANA SUITE CHECK-IN counter.
Applicable airport
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Available services at ANA SUITE LOUNGE. |
- primary member
- traveling guests
- primary member
- traveling guests
- primary member
- traveling guests
- primary member
- registered family members
- traveling guests
About the Service
Information
- Between April 1, 2020 and March 31, 2021, it will also be possible to use your FY2020 Upgrade Points to upgrade to Premium Economy on international flights (ANA Group-operated flights).
Upgrade Points can be used to upgrade to premium Class on domestic routes (ANA Group operated flights) and to upgrade to Business Class and First Class on international routes (ANA Group operated flights / United Airlines operated flights).
Terms of Use
Upgrade Points can be used by premium members and registered award users
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Primary member
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Upgrade Points may be used. |
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Registered Award Users
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Guests not visiting the lounge at the same time as the primary member must be registered as Award Users in advance. Registration can be completed on the Award User Registration page on the ANA website, or via the Premium Members Service Desk. For lounge access for Japan domestic flights, registered award users must also be ANA Mileage Club members. |
Japan Domestic Flights
| When boarding ANA Group-operated flights | Upgrades are available for flight awards and other fares (excluding some) if a seat is available from two days prior to departure. Customers wishing to upgrade must have already reserved and purchased a ticket for an Economy Class seat on the relevant flight. Furthermore, if a reservation contains several customers when the upgrade request is made, all those customers must be ANA Mileage Club Members and will be subject to the upgrade. It is not possible for only some customers within the reservation to upgrade. 
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International Flights
When boarding ANA Group operated flights
| Eligible Booking Class | Available when boarding ANA Group operated flights. Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class.
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Required Number of Points
International Flight (Europe and North America)
U.K., France, Germany, Belgium, Austria, U.S.A., Canada and Mexico
International Flight (Resorts, Southeast Asia & South Asia)
Honolulu, Singapore, India, Indonesia, Thailand, Vietnam, Philippines, Malaysia, Myanmar, Cambodia
International Flight (East Asia & a part of Russia)
Mainland China, Hong Kong, South Korea, Taiwan, Vladivostok*1
International Flight (Oceania)
Australia
- *1Flights will be eligible from March 16, 2020.
Please be aware of Important Notices
- There are limited number of seats available for Upgrade Points.
- When boarding on a higher class of service after upgrade is used, flight miles will credited as the original ticketed booking class.
- Upgrading or use of Upgrade Points cannot be used on board.
- Upgrade Points cannot be used on Japan Domestic flights that does not have a premium seats.
- (International flights) Economy class tickets cannot be upgraded to First Class.
- (International flights) It may not be possible to make an additional reservation (double reservation) for air ticket(s) in the same class of service.
- (International flights) Upgrade awards cannot be used on package tours and other applicable inclusive tour fares, or on ineligible booking classes.
- (International flights) Class of service or seat upgrades cannot be used on award reservation tickets.
Exclusively for Diamond Service Members
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When traveling on ANA international flights (ANA Group Operated flights and ANA flight number flights only) , ANA Diamond Service Members can upgrade by using double Upgrade Points* with ineligible booking class. This service will apply when higher class availability requirement is met on the departure date. (such as meal, seat, amenity etc) When your travel is originating from Japan, upgrade request can be made at regular amount of Upgrade Points required for reservation ticketed on H class.
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When boarding United Airlines operated flights
| Eligible Booking Class | Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class. |
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| Required Number of Points | Available used for 1 segment (one-way trip ) |
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| Waitlisting | It is possible to be waitlisted if there are no seats available upon the time of the upgrade application. |
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How to Use This Service
Japan Domestic Flights
| Reservation Desk |
ANA Website, Premium Member Service Desks Reservation and payment with Upgrade Points must be completed at some point between 00:00 2 days before departure and 20 minutes before the departure time.
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Procedures for Premium Members at the Airport on the Departure Date
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When using a self
service check-in kiosk -
Follow the step by step procedure to on the screen.
- Certain tickets such as pre-arranged group discount tickets, international airline tickets, and tickets issued by other airlines, is required to check-in at the counter.
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When a self service check-in
kiosk cannot be used - Please go to the check-in counter and request seat upgrade with Upgrade Points.
- When wait-listed for upgrade
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At the check-in counter, please request to be wait-listed for seat upgrade.
You will be issued a ticket with a number after wait-list.
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Procedures for Registered Award Users at the Airport on the Departure Date
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On the departure date, go to the check-in counter and request seat upgrade using Upgrade Points. The self service check-in kiosk cannot process upgrades.
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International Flights
When boarding ANA Group operated flights
| Reservation Desk | You can apply from 355 days before your boarding day (not including the date of departure) until 24 hours before departure through the ANA website after logging in or contact the Premium member service desk*. However, when upgrade requirements are met at the airport (seats in a higher class, meals etc.), upgrade may be possible upon check-in counter on the day of departure.
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- When upgrade is confirmed
- Please follow the procedures using Online Check-in or the Self Service Check-in kiosk (for airports without machines, please go to the check-in counter).
- When wait-listed for upgrade
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Please use Online Check-in or the Self Service Check-in kiosk (for airports without machines, please go to the check-in counter). Seats may become available on the day of departure. Please confirm at the check-in counter. When seats are available on the day of boarding, check-in will be processed in the upgraded class.
If the upgrade is not available, check-in will be arranged based on the class of the purchased ticket. - When using on the day of departure.
- Upgrades are possible when the required conditions for upgrades (seats in a higher class, meals, etc.) are met. Please inquire at the check-in counter on the day of departure.
- We recommend making advance reservations due conditions may vary on the day of departure.
- If you are connecting from a flight operated by another airline, please ask an ANA staff member at the airport counter of your first ANA flight.
- The following departure tax differs according to boarding class. Upgrades using Upgrade Points are also subject to these duties.
Please note that even if the ticket has been issued, tax based on boarding class must be paid at the airport.
U.K. Air Passenger Duty: Applicable to passengers departing from any airport in the United Kingdom.
French Air Passenger Solidarity Tax: Applicable to passengers departing from any airport in France.
When boarding United Airlines operated flights
| Reservation Desk | Log in to ANA Website (PC), access the members-only functions (Star Alliance Upgrade Award Reservation) and apply. |
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- primary member
- traveling guests
- primary member
- traveling guests
- primary member
- registered family members
- traveling guests
About the Service
Information
Members may travel in the Premium Economy Class if seats are available upon check-in at no additional charge, even when travelling with a non-eligible fare.
How to Use This Service
Please inquire at the check-in counter with ANA Staff or during online check-in process if available.
- Depending on reservation status, your choice may not be available.
- Changing to Premium Economy after boarding will not be allowed.
- Reservations made with a Code share flight number operated by ANA is also available.
- Due to seat limitation to Premium Economy seats, upgrade during online check in may not be available. In this case please inquire at the check-in counter on the day of departure.
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