Experience the heart of hospitality|ANA

Seats

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Relax and enjoy your time above the clouds with extra legroom and spacious seating.

Dining/Drink

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Our in-flight meals are prepared with a focus on quality, such as food and drinks produced by renowned chefs. We offer a menu that is perfectly suited to the wide variety of eating habits of all our guests.

Entertainment

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Enjoy a wide range of ANA entertainment, including popular movies, dramas, variety shows, and audio, as well as shows from popular video streaming services.

Latest news and Announcements

April 21, 2026: ANA wins the top prize in the Cabin Concepts category at the Crystal Cabin Awards!

SKYTRAX

For the 13th year in a row, ANA has received the prestigious 5-Star rating from SKYTRAX

The ANA Group has been awarded a 5-Star rating—the highest in the world—for 13 consecutive years by SKYTRAX, the world's leading airline service rating agency.
The high rating was due to consistently providing high-quality services, having a deep understanding of the diverse needs of our global customers, and continuously improving our services.
Only 11 airlines worldwide have achieved the highest rating, and the ANA Group is the only airline in Japan that has earned the highest rating for more than 10 years in a row.
We will continue to strive to improve the quality of its services and provide safe, high-quality, 5-Star experiences.

More Details

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About SKYTRAX

Founded in 1989 and based in London in the U.K., SKYTRAX is a company providing ratings for the aviation industry. In addition to the World Airline Ratings in which airlines are rated on a scale from 1 to 5-Star, SKYTRAX also holds the annual World Airline Awards, in which it evaluates over 200 airlines and presents awards based on a range of customer surveys, including its very own online questionnaires.

5-Star Rating

The SKYTRAX World Airline Rating covers over 800 categories from airports to inflight services, with 5 stars presented only to those airlines providing customers with services worthy of the rating.

APEX - The airline passenger experience association

Received the APEX World Class Award for the Second Consecutive Year

In the APEX*1-sponsored World Class Rating, ANA Group has been awarded the "WORLD CLASS" rating for the second consecutive year.
ANA received high praise for its safe and clean cabin environment, commitment to a sustainable society, and its high-quality service that is attentive to all customers.
Additionally, ANA's outstanding boarding experience and innovation were recognized at the APEX/IFSA Awards, co-hosted by the International Flight Services Association (IFSA)*2. For the first time, ANA won the "Innovation Award for Best Cabin 2026".

* 1

APEX is one of the world's largest international airline associations.
* 2

IFSA (International Flight Services Association) is a network of airlines, catering companies, suppliers, and related corporations.

More Details

What is the APEX World Class Award?

The APEX World Class Award certifies which airlines meet the world's top standards based on both audits conducted by industry professionals and customer experience ratings.
Airlines are audited on four evaluative axes:

safety & well-being
sustainability
service-guest experience
Food & Beverage Execution

Major Awards

2026: Crystal Cabin Award　「Cabin Concepts」; Travel Plus Airline Amenity Awards 「 - Gold -　First class Amenity Kit Unisex」; PAX Readership Awards 「Best Business Class Amenity Kit in Asia」
2025: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airport Services」「Best Airline Staff Service in Asia」「Best Cabin Crew in Japan」; APEX「WORLD CLASS」; APEX「Innovation Award for Best Cabin 2026」; APEX「Best Entertainment in Eastern Asia」
2024: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airport Services 」「Best Airline Staff Service in Asia」「Best Cabin Crew in Japan」; APEX「WORLD CLASS」
2023: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airport Services 」「World's Cleanest Airline」「Best Airline Staff Service in Asia」
2022: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airline Cabin Cleanliness」「 World's Best Airport Services」「Best Airline Staff Service in Asia」
2021: SKYTRAX World Airline Awards「World's Best Airline Cabin Cleanliness 」「World's Best Airport Services」「Best Airline Staff in Asia」「Best First Class Lounge in Asia」
2020: SKYTRAX Airline Rating Awards 「5-Star」
2019: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World’s Best Airport Services」「Best Business Class Onboard Catering」
2018: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airline Cabin Cleanliness」「Best Airline Staff in Asia」
2017: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airport Services 」「Best Airline Staff in Asia」
2016: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airport Services」「Best Airline Staff in Asia」
2015: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airport Services」「Best Airline Staff in Asia」
2014: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airport Services 」「Best Transpacific Airline」
2013: SKYTRAX Airline Rating Awards 「5-Star」; SKYTRAX World Airline Awards「World's Best Airport Services」「Best Cabin Cleanliness」
2012: SKYTRAX World Airline Awards「Best Transpacific Airline」
2011: SKYTRAX World Airline Awards「World's Best Airport Services 」「Staff Service Excellence, Asia」