Examples of Fraudulent Emails and Fraudulent Calls

As ANA is a Japanese company, many different types of Japanese-language fraudulent emails have been identified.
Below are some examples of known fraudulent emails and calls. We will keep this page updated with the latest known examples, so please check back regularly.

Fraudulent emails that misuse ANA and ANA Group company names to obtain personal information have been sent to an unspecified large number of people, regardless of whether they are ANA Mileage Club members or have booked or boarded an ANA flight.

These are fictitious emails sent from spoofed versions of our email address by third parties. They prompt the receiver to enter personal information in order to steal it.

In addition, if you receive an email from an ANA service you do not remember registering for that asks you to change your email address, please delete it without accessing the URL in the email.

These emails often look like they're from legitimate ANA domains, such as "@ana.co.jp."
Subject lines might try to alarm you with phrases like "Security Alert" or "Account Problem." The email body will then ask you to enter sensitive information, such as your "customer number," "web password," or even "credit card information." Sometimes, they include attached PDF files that contain suspicious links.

Beware of emails with subjects like "Notice of ANA Mileage Club Special Bonus Miles." These emails often promise you bonus miles and encourage you to complete a survey or click a URL. The website you're directed to may then try to trick you into providing your personal information.

The sender is pretending to be an official.

If you click on the URL in this e-mail, it will lead you to a fake site pretending to be our company, so please do not click on it. Even if you do click on the link, do not enter any personal information such as passwords or credit card information.

<Text>
<This email is for sending only. Please do not reply to it.>

Thank you for using ANA Mall.

We have previously received an outstanding authorization request for your ANA Mall account. As a result, your account will be suspended in two days. In order to complete the verification process, please login from the URL below and complete the necessary procedures.

Link: https://●●●

■Please note that your account will be subject to the following restrictions until the confirmation process is completed.

<Text>
Thank you for using ANA Mileage Club.

We have recently confirmed that the following mileage has not been automatically credited.
We have contacted you to request that you correct and confirm your "ANA Mileage Club Membership Information".

━━━━━━━━━━━━━━━━━━━━━━━━━━

Unaccrued Miles
●● Miles

Expiration date before posting
●●●●

━━━━━━━━━━━━━━━━━━━━━━━━━━

The above mileage has not been automatically entered because there is a discrepancy between the "ANA Mileage Club membership information" currently registered and the information used at the time of reservation,
The above mileage is not automatically credited due to a discrepancy between your registered "ANA Mileage Club membership information" and the information you used at the time of reservation.

Please access the following URL to correct and confirm your information, and then manually credit the mileage.
https://●●●.com/

Please note that the URL above is only valid for 72 hours after this e-mail is sent for security reasons.
If the deadline has passed, please contact the ANA Customer Service Center, or if you do not complete the mileage crediting process by the "pre-accrual expiration date" of ●●●●●, 20●●●●,
If you do not complete the mileage credit procedure by the "Expiration Date before posting," please note that your unaccounted-for mileage will be forfeited.
Miles that have been credited will expire one year from the date of accumulation.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Thank you for your continued patronage of the ANA Mileage Club.

This email is for sending only and cannot be replied to.

━━━━━━━━━━━━━━━━━━━━

<Text>
Thank you for flying ANA. We would like to inform you of an important notice.

We would like to inform you that your membership information has expired. We apologize for the inconvenience, but for your convenience, we would like to ask you to renew your membership information urgently. Please be aware that various inconveniences may occur if the expiration date is exceeded.

To update your membership information, please click on the link below. Please fill in the required information on the linked page and register your latest information.

Member Information Confirmation Procedure

https://●●●.com/

Once again, thank you very much for your support and patronage of ANA.

<Text>
This is an important notice regarding your ANA membership information. We apologize for the inconvenience, but please click the link below to confirm your membership information.

Link: [http://●●●.com]

Your membership information has not been updated successfully due to inaccurate information in your membership information. If this is not corrected, some services may be restricted.

We appreciate your continued patronage of All Nippon Airways (ANA).

Sincerely yours
All Nippon Airways (ANA) Customer Service

We've received reports of suspicious phone calls from individuals pretending to be from the ANA Group. These callers use false claims like "terms of service violations" or "malicious flight cancellations" to make you anxious. They might even threaten to suspend your passport or social security number (like Japan's My Number system) to pressure you into giving them your personal information.
If you receive such a suspicious call, please hang up immediately.
Do not engage with them or provide any information.