Inquiries regarding Left-Behind Items and Damaged, Delayed or Missing baggage (International Flights)

Email Inquiry

Inquiries can be made via the Contact Form (email) on the website 24 hours a day.

Left-Behind

Damaged

Delayed or Missing

Phone Inquiry

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We only accept inquiries regarding damaged, missing, lost or left-behind baggage.
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Business hours are subject to change.
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Dialing the wrong number when attempting to contact ANA causes inconvenience to the call recipients. When contacting us by phone, please take care to check that the phone number is correct.

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"-" indicates the flight operation is suspended.

Within Japan

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"+" means additional.

When calling from outside Japan, dial the country code (+81) and the number (omit the 0 if the number starts with 0).

Contact Information and Hours of Operation

Airport	type	Telephone Number	Hours of Operation
Narita	Forgotten Items	0476-33-2300	9:00-17:00
Narita	Checked Baggage	0476-33-2301	9:00-17:00
Haneda	Forgotten Items	03-6428-3799	9:00-17:00
Haneda	Checked Baggage	03-6428-5045	9:30-17:00
Kansai	Forgotten Items/Checked Baggage	072-456-7575	9:00-18:00
Nagoya	Forgotten Items/Checked Baggage	Closed	-

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Calls will be charged.
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The hours of operation are shown in local time.

USA/Canada/Mexico

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"+" means additional.

The country code is shown in brackets. When calling from inside the relevant country, omit the county code.
The letters "S" and "W" are used to indicate respective hours of operation for the summer and winter timetables.

Contact Information and Hours of Operation

Airport	type	Telephone Number & Email Address	Hours of Operation
Los Angeles	Forgotten Items/Checked Baggage	(+1)-310-909-7887	8:00-16:00/19:00-00:00
San Francisco	Forgotten Items/Checked Baggage	(+1)-650-488-3500	8:00-15:00/18:00-20:00
San Jose	Forgotten Items/Checked Baggage	(+1)-408-441-5468	-
Seattle	Forgotten Items/Checked Baggage	seallnh@fly-ana.com	9:30-17:00 (Nov 3 - Mar 8) 10:30-18:00 (Mar 9 - Mar 29)
Washington, D.C.	Forgotten Items/Checked Baggage	(+1)-703-972-0061	8:00ｰ15:30 (Mar 9 - Oct 25)
New York	Forgotten Items/Checked Baggage	(+1)-929-456-6270	7:00-13:30/19:00-2:00
Chicago	Forgotten Items/Checked Baggage	(+1)-773-686-5216	7:00-18:00
Houston	Forgotten Items/Checked Baggage	(+1)-832-626-2450	6:00-14:00
Vancouver	Forgotten Items	yvrllnh@fly-ana.com	Will reply within next business day.
Vancouver	Checked Baggage	yvrllnh@fly-ana.com	Will reply within next business day.
Mexico City	Forgotten Items/Checked Baggage	(+52)-55-1228-6331	12:00-18:00
Honolulu	Forgotten Items/Checked Baggage	(+1)-808-838-0190 Ext. 2	7:30-14:00

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Calls will be charged.
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The hours of operation are shown in local time.
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Inquiries are generally handled in English.

Europe/Middle East/Africa

*

"+" means additional.

The country code is shown in brackets. When calling from inside the relevant country, omit the county code.

Contact Information and Hours of Operation

Airport	type	Telephone Number & Email Address	Hours of Operation
London	Forgotten Items	(+44)-(0)20-8745-6606	12:00-19:00
London	Checked Baggage	Global Baggage solution (GBS) https://gbsenquires.com/ admin1@globalbaggage.co.uk	Will reply within next business day.
Paris	Forgotten Items	(+33)-(0)9-70-01-91-95 lostandfound.cdg1@dirby.fr	9:00-21:00
Paris	Checked Baggage	(+33)-(0)9-70-01-91-95 lostandfound.cdg1@dirby.fr	9:00-21:00
Munich	Forgotten Items/Checked Baggage	mucki@ana.co.jp	7:00-15:00
Frankfurt	Forgotten Items	frallnh@ana.co.jp	10:00-16:30
Frankfurt	Checked Baggage	(+49)-(0)69-690-71001	7:00-20:00
Dusseldorf	Forgotten Items	(+49)-(0)211-421-72244	-
Dusseldorf	Checked Baggage	(+49)-(0)211-421-72244 apdus.ana.lostandfound@aviapartner.aero	-
Brussels	Forgotten Items	(+32)-(0)2-753-5870	12:30-17:00 (Tue-Sat)
Brussels	Checked Baggage	(+32)-(0)2-753-7707 baggagebrupax@securitas.be	7:00-22:00
Vienna	Forgotten Items	vieki@ana.co.jp	5:00-13:00 (Tue, Fri, Sun) 7:00-15:00 (Mon, Wed, Thu, Sat)
Vienna	Checked Baggage	arrival.services.vie@austrian.com	5:00-24:00
Vladivostok	Forgotten Items	(+7)-423-376-7800	9:00-17:00 (Mon-Fri) (Japanese/English/Russian)
Vladivostok	Checked Baggage	(+7)-423-230-6843 (+7)-924-730-0362 (Mobile)	8:00-20:00 (English/Russian)
Milan-Mlpensa	Forgotten items/Checked Baggage	mxp-ki@ana.co.jp	7:00-15:00
Stockholm	Forgotten items	arnllnh@ana.co.jp	Will reply within next business day.
Stockholm	Checked Baggage	(46)-(0)8 50507842 arn.arrival@menziesaviation.com	9:00-20:00
Istanbul	Forgotten Items/Checked Baggage	(+90)-538-231-55-96 istlf@tgs.aero	24 hours

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Calls will be charged.
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The hours of operation are shown in local time.
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Inquiries are generally handled in English.

Asia

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"+" means additional.

Contact Information and Hours of Operation

Airport	type	Telephone Number	Hours of Operation
Hong Kong	Forgotten Items/Checked Baggage	(+852)-2186 4488 (+852)-2186-4429	9:00-17:30
Taipei (Taoyuan)	Forgotten Items/Checked Baggage	(+886)-(0)3-351-7637	8:30-22:00
Taipei (Songshan)	Forgotten Items/Checked Baggage	(+886)-(0)2-2715-6994	8:30-18:00
Seoul (Gimpo)	Forgotten Items/Checked Baggage	(+82)-(0)2-2661-6337	6:00-22:00
Mumbai	Forgotten Items/Checked Baggage	(+91)-(0)22-6685-9161	14:00-21:00
Delhi	Forgotten Items/Checked Baggage	(+91)-(0)11-4963-4545	12:00-20:00
Chennai	Forgotten Items/Checked Baggage	(+91)-(0)44-2256-9400	13:30-22:30 (Wed,Fri,Sun) 11:00-20:00 (Mon,Tue,Thu,Sat)
Bangkok	Forgotten Items/Checked Baggage	(+66)-(0)2-134-2403/2404	10:00-12:00/15:30-18:30
Ho Chi Minh City	Forgotten Items/Checked Baggage	(+84)-(0)28-3547-0415	4:30-10:30 19:00-1:00
Hanoi	Forgotten Items/Checked Baggage	(+84)-(0)24-3926-2808	8:30-17:30 (Mon-Fri)
Hanoi	Forgotten Items/Checked Baggage	(+84)-(0)24-3587-6004	19:30-24:30
Singapore	Forgotten Items/Checked Baggage	(+65)-6597-4500	7:00-23:30
Jakarta	Forgotten Items/Checked Baggage	(+62)-811-8720-886 (+62)-811-8720-889	8:00-22:00
Manila	Forgotten Items	(+63)-(0)2-88467000 loc.1107	10:00-19:00
Manila	Checked Baggage	(+63)-9755854829	10:00-19:00
Yangon	Forgotten Items/Checked Baggage	(+95)-(0)1-9670534	14:00-18:30（S） 14:30-19:00（W）
Kuala Lumpur	Forgotten Items/Checked Baggage	(+60)-(0)3-8776-5772/5773	24 hours
Phnom Penh	Forgotten Items	(+855)‐(0)23-862-916	14:00-19:00
Phnom Penh	Checked Baggage	(+855)‐(0)23-862-803	7:00-24:30

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Calls will be charged.
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The hours of operation are shown in local time.
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Inquiries are generally handled in English.

Mainland China

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"+" means additional.

When calling from outside China, dial the country code (+86) and the number (omit the 0 if the number starts with 0).

Contact Information and Hours of Operation

Airport	type	Telephone Number	Hours of Operation
Beijing	Forgotten Items/Checked Baggage	(+86)-(0)10-6453-2501	8:00-19:30
Dalian	Forgotten Items/Checked Baggage	(+86)-(0)411-8664-1137	8:30-17:00
Shenyang	Forgotten Items/Checked Baggage	024-3192-9708	8:00-16:30 (Mon-Fri)
Qingdao	Forgotten Items/Checked Baggage	(+86)-(0)532-8827-0108	8:30-17:00
Shanghai (Pudong)	Forgotten Items/Checked Baggage	(+86)-136-1166-7925	10:00-17:00
Shanghai (Hongqiao)	Forgotten Items/Checked Baggage	(+86)-(0)21-2235-2532	9:00-17:00
Hangzhou	Forgotten Items/Checked Baggage	(+86)-(0)571-8666-5966	9:30-16:00 (Mon-Fri)
Guangzhou	Forgotten Items	(+86)-(0)20-2823-8082 (+86)-(0)20-8612-0849	9:00～16:30 24 hours (English/Chinese only)
Guangzhou	Checked Baggage	(+86)-(0)20-2823-8082 (+86)-(0)20-8612-0849	9:00～16:30 24 hours (English/Chinese only)
Xiamen	Forgotten Items	0592-570-6036	5:30-24:00 (English/Chinese only)
Xiamen	Checked Baggage	0592-570-8371	8:30-18:00 (English/Chinese only)
Wuhan	Forgotten Items/Checked Baggage	027-6559-0130	‐
Shenzhen	Forgotten Items	(+86)-(0)755-2345-9173	10:00-17:30
Shenzhen	Checked Baggage	(+86)-(0)755-2345-8635	9:00-24:00 (English/Chinese only)

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Calls will be charged.
*

The hours of operation are shown in local time.
*

Inquiries are generally handled in Japanese.

Oceania

*

"+" means additional.

When calling from outside Australia, dial the country code (+61) and the number (omit "0" when it is the first digit of the phone number).

Contact Information and Hours of Operation

Airport	type	Telephone Number & Email Address	Hours of Operation
Sydney	Forgotten Items	02-9667-6352	8:00-16:00
Sydney	Checked Baggage	(+61)-(0)2-8337-9252	6:00-22:00
Perth	Forgotten Items	(+61)-(0)2-9169-4485	24hours
Perth	Checked Baggage	(+61)-(0)2-9169-4485	24hours