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Inquiries for Forgotten Articles and Delayed or Damaged Baggage (International Flights)

Any items that are left behind by passengers on ANA-operated international flights will be kept at the arrival airport. If you think that you may have left an item on such a flight, please contact your arrival airport.
Items that are found inside airport facilities (and not the cabin) may be kept at the airport building or the police station. If you think that you may have lost an item while at such a facility, please confirm the contact details for the airport building and police station and then make an inquiry.
If you travel on an ANA-operated international flight and then notice that your baggage is damaged after leaving the airport, please send an email to your arrival airport within the declaration period (7 days counting from the day after claiming your baggage).

Domestic flights

Customers travelling on a domestic flight should check Inquiries regarding Lost Items, Damaged and Lost Baggage [Japan Domestic Flights].

Email Inquiry

Inquiries can be made via the Contact Form (email) on the website 24 hours a day.

  • For delayed baggage inquiry, please notify a staff member at the arrival airport by phone as below.

Phone Inquiry

  • "-" indicates the flight operation is suspended.

Notes

  • Opening times are subject to sudden changes, reductions and suspensions depending on the flight conditions of the day.

  • Within Japan

    • "+" means additional.

    When calling from outside Japan, dial the country code (+81) and the number (omit the 0 if the number starts with 0).

    Contact Information and Hours of Operation

    Airport type Telephone Number Hours of Operation
    Narita Forgotten Items 0476-33-2300 9:00-17:00
    Checked Baggage 0476-33-2301 9:00-17:00
    Haneda Forgotten Items
    03-6428-3799 9:00-17:00
    Checked Baggage 03-6428-5045 9:30-17:00
    Kansai Forgotten Items/Checked Baggage
    072-456-7575 9:00-18:00
    Nagoya Forgotten Items/Checked Baggage
    Closed -
    • Calls will be charged.

    • The hours of operation are shown in local time.

  • USA/Canada/Mexico

    • "+" means additional.

    The country code is shown in brackets. When calling from inside the relevant country, omit the county code.
    The letters "S" and "W" are used to indicate respective hours of operation for the summer and winter timetables.

    Contact Information and Hours of Operation

    Airport type Telephone Number Hours of Operation
    Los Angeles Forgotten Items/Checked Baggage
    (+1)-310-909-7887 8:00-16:00/19:00-00:00
    San Francisco Forgotten Items/Checked Baggage (+1)-650-488-3500 8:45-15:45
    San Jose Forgotten Items/Checked Baggage (+1)-408-441-5468 -
    Seattle Forgotten Items/Checked Baggage seallnh@fly-ana.com

    10:00-17:00

    Washington, D.C. Forgotten Items/Checked Baggage (+1)-703-972-0061 From October 29, 2023 to November 4,2023
    7:30-15:00
    From November 5, 2023 to March 9, 2024
    7:00-14:30
    New York Forgotten Items/Checked Baggage (+1)-929-456-6270 6:00-13:30/18:00-1:30
    Chicago Forgotten Items/Checked Baggage (+1)-773-686-5216

    6:30-17:00 (S)

    5:30-18:00 (W)

    Houston Forgotten Items/Checked Baggage (+1)-832-626-2450

    From October 29, 2023 to November 4,2023
    6:00-14:30
    From November 5, 2023 to March 9, 2024
    5:30-14:00

    Vancouver Forgotten Items (+1)-604-207-5800 9:30-17:00
    Checked Baggage

    (+1)-778-877-0103 11:15-15:45
    Mexico City Forgotten Items/Checked Baggage (+52)-55-1228-6331 12:00-18:00
    Honolulu Forgotten Items/Checked Baggage (+1)-808-838-0190 Ext. 2 7:30-13:30
    • Calls will be charged.

    • The hours of operation are shown in local time.

    • Inquiries are generally handled in English.

  • Europe/Russia

    • "+" means additional.

    The country code is shown in brackets. When calling from inside the relevant country, omit the county code.

    Contact Information and Hours of Operation

    Airport type
    Telephone Number & Email Address
    Hours of Operation
    London Forgotten Items (+44)-(0)20-8745-6606 12:00-19:00
    Checked Baggage

    (+44)‐(0)330-094-8859

    Global Baggage solution (GBS)

    admin1@globalbaggage.co.uk

    8:00-19:30
    Paris Forgotten Items (+33)-(0)9-70-01-91-95
    lostandfound.cdg1@dirby.fr
    9:00-21:00
    Checked Baggage (+33)-(0)9-70-01-91-95
    lostandfound.cdg1@dirby.fr
    9:00-21:00
    Munich Forgotten Items/Checked Baggage mucki@ana.co.jp 7:00-15:00
    Frankfurt Forgotten Items frallnh@ana.co.jp 10:00-16:30
    Checked Baggage (+49)-(0)69-690-71001 7:00-20:00
    Dusseldorf Forgotten Items (+49)-(0)211-421-72244 -
    Checked Baggage

    (+49)-(0)211-421-72244

    apdus.ana.lostandfound@aviapartner.aero

    -
    Brussels Forgotten Items (+32)-(0)2-753-5870 14:30-18:00 (Tue-Sat)
    Checked Baggage

    (+32)-(0)2-753-7707

    baggagebrupax@welcomeservices.be

    9:00-17:00
    Vienna Forgotten Items (+43)‐(0)1-7007-38130 8:00-18:00
    Checked Baggage arrival.services.vie@austrian.com 8:00-20:00
    Vladivostok Forgotten Items (+7)-423-376-7800

    9:00-17:00 (Mon-Fri)

    (Japanese/English/Russian)

    Checked Baggage

    (+7)-423-230-6843

    (+7)-924-730-0362 (Mobile)

    8:00-20:00

    (English/Russian)

    • Calls will be charged.

    • The hours of operation are shown in local time.

    • Inquiries are generally handled in English.

  • Asia

    • "+" means additional.

    The country code is shown in brackets. When calling from inside the relevant country, omit the county code.
    The letters "S" and "W" are used to indicate respective hours of operation for the summer and winter timetables.

    Contact Information and Hours of Operation

    Airport type Telephone Number Hours of Operation
    Hong Kong
    Forgotten Items/Checked Baggage

    (+852)-2186-4429

    ANA Premium Member (+852)-2186-4408

    9:00-17:30
    Taipei (Taoyuan) Forgotten Items/Checked Baggage (+886)-(0)3-351-7637 8:30-22:00
    Taipei (Songshan) Forgotten Items/Checked Baggage (+886)-(0)2-2715-6994 8:30-18:00
    Seoul (Gimpo)
    Forgotten Items/Checked Baggage (+82)-(0)2-2661-6337 6:00-22:00
    Mumbai Forgotten Items/Checked Baggage (+91)-(0)22-6685-9161 14:00-22:00
    Delhi Forgotten Items/Checked Baggage (+91)-(0)11-4963-4545 11:00-20:00
    Chennai Forgotten Items/Checked Baggage (+91)-(0)44-2256-9400

    13:30-22:30 (Wed,Fri,Sun)

    11:00-20:00 (Mon,Tue,Thu,Sat)

    Bangkok

    Forgotten Items/Checked Baggage (+66)-(0)2-134-2403/2404
    10:00-12:00/17:00-19:30
    Ho Chi Minh City Forgotten Items/Checked Baggage (+84)-(0)28-3547-0415 8:00-23:00
    Hanoi Forgotten Items/Checked Baggage (+84)-(0)24-3926-2808 8:30-17:30 (Mon-Fri)
    Forgotten Items/Checked Baggage (+84)-(0)24-3587-6004 19:40-25:30
    Singapore Forgotten Items/Checked Baggage (+65)-6597-4500 7:00-23:30
    Jakarta Forgotten Items/Checked Baggage (+62)-811-8720-886
    (+62)-811-8720-889
    8:00-22:00
    Manila Forgotten Items (+63)-(0)2-88467000 loc.1107 10:00-19:00
    Checked Baggage (+63)-9755854829 10:00-19:00
    Yangon Forgotten Items/Checked Baggage (+95)-(0)1-9670534 14:00-18:30(S)
    14:30-19:00(W)
    Kuala Lumpur
    Forgotten Items/Checked Baggage (+60)-(0)3-8776-5772/5773 24 hours
    Phnom Penh Forgotten Items (+855)‐(0)23-862-916 14:00-19:00
    Checked Baggage (+855)‐(0)23-862-803
    7:00-24:30
    • Calls will be charged.

    • The hours of operation are shown in local time.

    • Inquiries are generally handled in English.

  • Mainland China

    • "+" means additional.

    When calling from outside China, dial the country code (+86) and the number (omit the 0 if the number starts with 0).

    Contact Information and Hours of Operation

    Airport type Telephone Number Hours of Operation
    Beijing Forgotten Items/Checked Baggage (+86)-(0)10-6453-2501 8:00-16:30
    Dalian Forgotten Items/Checked Baggage (+86)-(0)411-8664-1137 8:30-17:00
    Shenyang Forgotten Items/Checked Baggage 024-3192-9708 8:00-16:30 (Mon-Fri)
    Qingdao Forgotten Items/Checked Baggage (+86)-(0)532-8827-0108 8:30-17:00
    Shanghai (Pudong) Forgotten Items/Checked Baggage (+86)-(0)21-6833-9714 10:00-17:00
    Shanghai (Hongqiao) Forgotten Items/Checked Baggage (+86)-(0)21-2235-2532 9:00-17:00
    Hangzhou Forgotten Items/Checked Baggage (+86)-(0)571-96299 9:30-16:00 (Mon-Fri)
    Guangzhou Forgotten Items
    (+86)-(0)20-2823-8082 9:00-17:00
    Checked Baggage (+86)-(0)20-8613-0102 24 hours (English/Chinese only)
    Xiamen Forgotten Items
    0592-570-6036 5:30-24:00 (English/Chinese only)
    Checked Baggage 0592-570-8371 8:30-18:00 (English/Chinese only)
    Wuhan Forgotten Items/Checked Baggage 027-6559-0130
    Shenzhen Forgotten Items (+86)-(0)755-2345-9173 10:00-17:30
    Checked Baggage (+86)-(0)755-2345-8635 9:00-24:00 (English/Chinese only)
    • Calls will be charged.

    • The hours of operation are shown in local time.

    • Inquiries are generally handled in Japanese.

  • Oceania

    • "+" means additional.

    When calling from outside Australia, dial the country code (+61) and the number (omit "0" when it is the first digit of the phone number).

    Contact Information and Hours of Operation

    Airport type Telephone Number & Email Address
    Hours of Operation
    Sydney Forgotten Items
    02-9667-6352 8:00-16:00
    Checked Baggage
    (+61)-(0)2-8337-9252 6:00-22:00
    Perth Forgotten Items
    1800-452-308 24hours
    Checked Baggage 1800-452-308 24hours
    • Calls will be charged.

    • The hours of operation are shown in local time.

    • Inquiries are generally handled in English.