Inquiries regarding Left-Behind Items and Damaged, Delayed or Missing baggage (Japan Domestic Flights)

Email inquiry

Inquiries can be made via the Contact Form (email) on the website 24 hours a day.

*

If your arrival is on any flight other than an ANA Group-operated Japan domestic flight, please contact the operating airline directly.

Telephone inquiry

We only accept inquiries regarding damaged, missing, lost or left-behind baggage.
Business hours are subject to change.
Dialing the wrong number when attempting to contact ANA causes inconvenience to the call recipients.
When contacting us by phone, please take care to check that the phone number is correct.

Airport	Phone Numbers	Business Hours
Sapporo (Chitose)	0123-45-5115	9:00AM-6:00PM
Rishiri	0163-82-1770	9:00AM-5:00PM
Wakkanai	0162-27-2121	9:00AM-5:00PM
Okhotsk Monbetsu	0158-26-2051	9:00AM-5:00PM
Memanbetsu	0152-74-4617	9:00AM-6:00PM
Asahikawa	0166-83-4700	9:00AM-6:00PM
Nakashibetsu	0153-72-4866	8:10AM-5:50PM
Kushiro	0154-57-3895	9:00AM-6:00PM
Obihiro	0155-64-2988	9:00AM-6:00PM
Hakodate	0138-57-8181	9:00AM-6:00PM
Aomori	017-771-5959	9:00AM-7:30PM
Odate Noshiro	0186-62-5520	9:00AM-6:00PM
Akita	018-886-3354	9:00AM-6:00PM
Shonai	0234-92-4195	9:00AM-6:00PM
Sendai	022-383-4106	9:00AM-6:00PM
Fukushima	0247-57-1200	9:00AM-6:00PM
Tokyo (Haneda)	Left-Behind Items 03-6428-3799	9:00AM-5:00PM
Tokyo (Haneda)	Damaged and Lost Baggage 03-6428-5045	9:30AM-5:00PM
Tokyo (Narita)	Left-Behind Items 0476-33-2300	9:00AM-5:00PM
Tokyo (Narita)	Damaged and Lost Baggage 0476-33-2301	9:00AM-5:00PM
Hachijojima	04996-2-3823	9:00AM-5:30PM
Shizuoka	0548-29-2710	10:00AM-4:00PM
Nagoya (Chubu)	0569-38-8610	9:00AM-6:00PM
Niigata	025-270-7175	9:00AM-6:00PM
Toyama	076-495-3001	9:00AM-6:00PM
Komatsu	0761-22-3711	9:00AM-7:00PM
Noto	0768-26-2500	9:00AM-5:30PM
Osaka (Itami)	06-6856-9137	9:00AM-6:00PM
Osaka (Kobe)	078-303-2911	9:00AM-6:00PM
Osaka (Kansai)	072-456-7575	9:00AM-6:00PM
Okayama	086-294-2300	9:00AM-6:00PM
Hiroshima	0848-86-8800	9:00AM-6:00PM
Iwakuni	0827-29-3800	9:00AM-6:00PM
Yamaguchi Ube	0836-31-8131	9:00AM-6:00PM
Tottori	0857-28-1205	9:00AM-6:00PM
Yonago	0859-45-6138	9:00AM-6:00PM
Hagi-Iwami	0856-23-7700	9:00AM-6:00PM
Takamatsu	087-879-7255	9:00AM-6:00PM
Tokushima	088-699-3815	9:00AM-6:00PM
Matsuyama	089-973-0611	9:00AM-6:00PM
Kochi	088-864-3151	6:30AM-7:30PM
Fukuoka	092-611-0934	9:00AM-6:00PM
Kitakyushu	093-473-8613	9:00AM-6:00PM
Saga	0952-46-1112	9:00AM-6:30PM
Tsushima	0920-54-3396	9:00AM-6:00PM
Iki	0920-44-6177	7:30AM-5:30PM
Goto Fukue	0959-72-2955	9:00AM-6:00PM
Oita	0978-67-1161	9:00AM-6:00PM
Kumamoto	096-232-2221	9:00AM-6:00PM
Nagasaki	0957-52-5112	9:00AM-6:00PM
Miyazaki	0985-53-5311	9:00AM-6:00PM
Kagoshima	0995-53-9120	9:00AM-6:00PM
Okinawa (Naha)	098-859-5223	9:00AM-6:00PM
Miyako	0980-73-3201	9:00AM-6:00PM
Ishigaki	0980-84-4334	9:00AM-6:00PM