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Any items that are left behind by passengers on ANA-operated Japan domestic flights will be kept at the arrival airport. If you think that you may have left an item on such a flight, please contact your arrival airport.
Items that are found inside airport facilities (and not the cabin) may be kept at the airport building or the police station. If you think that you may have lost an item while at such a facility, please confirm the contact details for the airport building and police station and then make an inquiry.
If you travel on an ANA-operated Japan domestic flight and then notice that your baggage is damaged after leaving the airport, please contact your arrival airport within the declaration period (7 days counting from the day after claiming your baggage).
Customers travelling on an international flight should check Left behind items / Delayed baggage / Damaged baggage Contact number for Customers.
Inquiries can be made via the Contact Form (email) on the website 24 hours a day.
For flights operated by IBEX Airlines, AIR DO, Solaseed Air, StarFlyer and Oriental Air Bridge, please contact the applicable airline.
We will only accept inquiries concerning lost items and baggage that has been picked up.
Some airport counters are either closed temporarily or operating at different hours.
Airport | Phone Numbers | Business Hours |
---|---|---|
Sapporo (Chitose) | 0123-45-5115 | 9:00AM-6:00PM |
Rishiri | 0163-82-1770 | 9:00AM-5:00PM |
Wakkanai | 0162-27-2121 | 9:00AM-5:00PM |
Okhotsk Monbetsu | 0158-26-2051 | 9:00AM-5:00PM |
Memanbetsu | 0152-74-4617 | 9:00AM-6:00PM |
Asahikawa | 0166-83-4700 | 9:00AM-6:00PM |
Nakashibetsu | 0153-72-4866 | 8:15AM-5:45PM |
Kushiro | 0154-57-3895 | 9:00AM-6:00PM |
Obihiro | 0155-64-2988 | 9:00AM-6:00PM |
Hakodate | 0138-57-8181 | 9:00AM-6:00PM |
Aomori | 017-771-5959 | 9:00AM-7:30PM |
Odate Noshiro | 0186-62-5520 | 9:00AM-6:00PM |
Akita | 018-886-3354 | 9:00AM-6:00PM |
Shonai | 0234-92-4195 | 9:00AM-6:00PM |
Sendai | 022-383-4106 | 9:00AM-6:00PM |
Fukushima | 0247-57-1200 | 9:00AM-6:00PM |
Tokyo (Haneda) | Lost Items 03-6428-3799 | 9:00AM-5:00PM |
Damaged and Lost Baggage 03-6428-5045 | 9:30AM-5:00PM | |
Tokyo (Narita) | Lost Items 0476-33-2300 | 9:00AM-5:00PM |
Damaged and Lost Baggage 0476-33-2301 | 9:00AM-5:00PM | |
Hachijojima | 04996-2-3823 | 9:00AM-5:30PM |
Shizuoka | 0548-29-2710 | 9:00AM-4:00PM |
Nagoya (Chubu) | 0569-38-8610 | 9:00AM-6:00PM |
Niigata | 025-270-7175 | 9:00AM-6:00PM |
Toyama | 076-495-3001 | 9:00AM-6:00PM |
Komatsu | 0761-22-3711 | 6:35AM-6:00PM |
Noto | 0768-26-2500 | 9:00AM-5:30PM |
Osaka (Itami) | 06-6856-9137 | 9:00AM-6:00PM |
Osaka (Kobe) | 078-303-2911 | 9:00AM-6:00PM |
Osaka (Kansai) | 072-456-7575 | 9:00AM-6:00PM |
Okayama | 086-294-2300 | 9:00AM-6:00PM |
Hiroshima | 0848-86-8800 | 9:00AM-6:00PM |
Iwakuni | 0827-29-3800 | 9:00AM-6:00PM |
Yamaguchi Ube | 0836-31-8131 | 9:00AM-6:00PM |
Tottori | 0857-28-1205 | 9:00AM-6:00PM |
Yonago | 0859-45-6138 | 9:00AM-6:00PM |
Hagi-Iwami | 0856-23-7700 | 9:00AM-6:00PM |
Takamatsu | 087-879-7255 | 9:00AM-6:00PM |
Tokushima | 088-699-3815 | 9:00AM-6:00PM |
Matsuyama | 089-973-0611 | 9:00AM-6:00PM |
Kochi | 088-864-3151 | 6:30AM-7:30PM |
Fukuoka | 092-611-0934 | 9:00AM-6:00PM |
Kitakyushu | 093-473-8613 | 9:00AM-6:00PM |
Saga | 0952-46-1112 | 9:00AM-6:30PM |
Tsushima | 0920-54-3396 | 9:00AM-6:00PM |
Iki | 0920-44-6177 | 7:30AM-5:30PM |
Goto Fukue | 0959-72-2955 | 9:00AM-6:00PM |
Oita | 0978-67-1161 | 9:00AM-6:00PM |
Kumamoto | 096-232-2221 | 9:00AM-6:00PM |
Nagasaki | 0957-52-5112 | 9:00AM-6:00PM |
Miyazaki | 0985-53-5311 | 9:00AM-6:00PM |
Kagoshima | 0995-53-9120 | 9:00AM-6:00PM |
Okinawa (Naha) | 098-859-5223 | 9:00AM-6:00PM |
Miyako | 0980-73-3201 | 9:00AM-6:00PM |
Ishigaki | 0980-84-4334 | 9:00AM-6:00PM |
For flights operated by IBEX Airlines, AIR DO, Solaseed Air, StarFlyer and Oriental Air Bridge, please contact the applicable airline.
Items found in an airport facility and not in the cabin may be stored by the airport managing company or at a police station.