Seat Allocation for Customers with Disabilities

Customers with leg impairments who are unable to maneuver over fixed armrests and therefore require an aisle seat with a movable armrest

(Example) Customers who have difficulty moving from the on-board wheelchair to their seat.

Customers accompanied on their flight by a caregiver and who desire adjoining seats (for assistance while eating and visual/hearing support)

(Example) Customers with visual/hearing impairments who require assistance from assisting person in an adjoining seats

Customers who require a seat with extra legroom

(Example) Customers who require extra legroom as they are unable to bend their legs due to illness or injury, etc.

Customers accompanied by a guide dog, hearing dog, mobility assistance dog or other service dogs

Customers with leg impairments who are unable to maneuver over fixed armrests and therefore require an aisle seat with a movable armrest

(Example) Customers who have difficulty moving from the on-board wheelchair to their seat

Customers who require a seat with extra legroom

(Example) Customers who require extra legroom as they are unable to bend their legs due to illness or injury, etc.

Customers with intellectual disability

Customers using upper body holding aid equipments (assist seat, support belt and other aids)

Customers who require non-routine medical assistance when boarding the aircraft

(Example) Customers using a medical oxygen cylinder, a portable oxygen concentrator (POC), an artificial respirator, an incubator, or other designated medical devices on board

Customers who must be accompanied by a caregiver in the adjacent seat due to disabilities, and passengers providing assistance in the adjacent seat

Customers accompanied by a guide dog, hearing dog, mobility assistance dog or other service dogs