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ANA Wi-Fi Service (International Flights)

B777-300ER (unavailable on some aircraft)/B767-300ER
B787 (unavailable on some aircraft)/B777-300ER (unavailable on some aircraft)/A380/A320neo

B777-300ER (unavailable on some aircraft)/B767-300ER

Service Overview

With our in-flight Internet service, you can access the Internet, use email and stay connected through social network sites using your smartphone, tablet or other devices with wireless capability.(Fees apply)

Images are for illustrative purposes only.

First Class passengers can enjoy free ANA Wi-Fi Service from Jun 11, 2018.

A free Wi-Fi access card will be distributed by cabin attendants after boarding. The card is only valid on the specific flight.

How to Apply

Please refer to the information provided in SKY CHANNEL and apply on board. It is not necessary to apply in advance.

Applicable flights and classes

Applicable Flights

B777-300ER (unavailable on some aircraft) / B767-300ER (202-seat configuration).

The ANA Wi-Fi Service is available on all B777-300ER aircraft. The services on offer may change depending on the operational status of the aircraft planned for the flight, and such changes cannot be announced in advance. Thank you for your understanding.

Applicable Classes

All classes

Applicable Devices

Devices with wireless capability can be used, such as your smartphone, tablet, or notebook PC.

We recommend using a smartphone or tablet device.
Please note,ANA dose not provide devices to passenger.

Fees (Time-based system from August 1,2015)

Various plans are available to suit your needs.

Fees (USD)

Plan Name	Fees (USD)	Data Allowance
30min Plan	$4.95	15MB Limit
1hr Plan	＄8.95	30MB Limit
Full Flight Plan	＄19.95	100MB Limit

Rates are time-based but fair-use volumes apply. When the maximum volume is reached, the session will be terminated.
Internet is only accessible within the flight that the Wi-Fi plan was purchased on.

Fee plans for certain B777-300ER aircraft will gradually be changed to those below. For details, please connect to the in-flight Wi-Fi service and check our portal page.

The portal page cannot be accessed using a standard internet connection.

Fees (USD)

Plan Name	Fees (USD)	Data Allowance
30min Plan	$6.95	no limit
3hr Plan	$14.40	no limit
Full Flight Plan	$18.80	no limit

Please note that countdown of time remaining begins from first sign-in and will expire after time elapses. Countdown cannnot be interrupted once started.
Internet is only accessible within the flight that the Wi-Fi plan was purchased on.

Usage Volume Guide

Per 1MB: Browsing of approx. 4 pages of the ANA Website top page

Approx. 200 text emails of approx. 300 characters

Payment Method

Credit card payment only (VISA･MASTERCARD･DISCOVER･AMEX･JCB･DINERS)

Payment by cash, e-money, debit card, etc. is not available.
A receipt will be sent to the email address registered when using the service.

Duration of Service

ANA Wi-Fi Service, available approximately 10 minutes after departure until about 10 minutes prior to landing.

Area of Operation

The service is available while flying over transoceanic airspace and above countries which permit the use of satellite connectivity.

The service is not available when flying over countries which do not permit the use of satellite connectivity. Please refer to the "ANA SKY CHANNEL".
The service may be unstable or subject to disconnection due to satellite communication reception, even in areas where the service can be used.

Due to the current situation in Russia and Ukraine, flights to Europe are rerouted to take an alternate flight path.
Therefore, the satellite link will be disconnected about 1-2 hours and Wi-Fi service will be temporary unavailable, when flying over the Arctic airspace.

Communication Environment

Please note the internet communication environment in the cabin is not at the same level as on the ground, both in terms of speed and capacity.

The communication environment may be different from what is expected when sending and receiving file attachments, downloading video content and playing online games, etc.

We recommend only using the service for sending and receiving texts and viewing WEB pages on smartphones and tablets.

There may be areas where communications may not be possible, even when flying above countries shown on the map as being covered.

Furthermore, disconnection may occur for unforeseen reasons, such as the domestic situation and weather conditions in the countries where the aircraft is flying over.

Notes

This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available. We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons. ANA shall not be held responsible for any loss of data or damage to passenger devices.
Video streaming may not be supported.
We recommend that you disable automatic updates of software and applications running in the background.

Contact information for the connection service and requesting a refund of your purchase when the connection failed (includes investigation of issues)

The service provider is listed in the smail sent to the registered email address.

SitaOnAir Customer Care Center

Email inquiry

E-mail
cs@sitaonair.aero

(Available in Japanese & English)

Contact by phone

+41-31-5280423

(English support)

24 hours a day

ANA Wi-Fi Service is provided by JSAT MOBILE Communications Inc. and OnAir.

The Internet access service is provided by JSAT MOBILE Communications Inc.

If you have any questions and/or comments, please contact the OnAir Customer Care Center.

When contacting OnAir, please include your OnAir REF code.

B787 (unavailable on some aircraft)/B777-300ER (unavailable on some aircraft)/A380/A320neo

Service Overview

Images are for illustrative purposes only.

First Class passengers can enjoy free ANA Wi-Fi Service from Jun 11, 2018.

A free Wi-Fi access card will be distributed by cabin attendants after boarding. The card is only valid on the specific flight.

How to Apply

Please refer to the information provided in SKY CHANNEL and apply on board. It is not necessary to apply in advance.

Applicable Flights and Classes

Applicable Flights

Flights operated with the B787-10, B787-9, B787-8 (240 seat configuration aircraft; unavailable of some aircraft), B787-8 (184 seat configuration aircraft), B777-300ER (unavailable of some aircraft) and A380, A320neo.

Applicable Classes

All classes

Applicable Devices

Devices with wireless capability can be used, such as your smartphone, tablet, or notebook PC.

We recommend using a smartphone or tablet device.
Please note,ANA does not provide devices to passenger.

Fees

Various plans based on time are available.

Fees (USD)

Plan Name	Fees (USD)
30 minute Plan	＄ 6.95
3 hour Plan	＄ 16.95
Full-Flight Plan (max. 24 hours)	＄ 21.95

Countdown of time remaining begins from first sign-in and will expire after time elapses. Countdown cannot be interrupted once started.

Internet is only accessible within the flight that the Wi-Fi plan was purchased on.

Internet is only accessible through the device that the Wi-Fi plan was purchased.

Method of Payment

Credit card payment only (VISA･MASTERCARD･DISCOVER･AMEX･JCB･DINERS)

Cash, electric money, and debit cards, etc. are not accepted.
A receipt will be sent to the e-mail address registered when using the service.

Duration of Service

ANA Wi-Fi Service, available approximately 10 minutes after departure until about 10 minutes prior to landing.

Applicable Air Zone

Aside from takeoff and landing, you can enjoy in-flight connectivity in all air spaces throughout your entire flight.

The service may be unstable or subject to disconnection due to satellite communication reception, even in areas where the service can be used.

Due to the current situation in Russia and Ukraine, flights to Europe are rerouted to take an alternate flight path.

Therefore, the satellite link will be disconnected about 1-2 hours and Wi-Fi service will be temporary unavailable, when flying over the Arctic airspace.

Communication Environment

Please note the internet communication environment in the cabin is not at the same level as on the ground, both in terms of speed and capacity.

The communication environment may be different from what is expected when sending and receiving file attachments, downloading video content and playing online games, etc.

We recommend only using the service for sending and receiving texts and viewing Web pages on smartphones and tablets.

There may be areas where communications may not be possible, even when flying above countries shown on the map as being covered.

Furthermore, disconnection may occur for unforeseen reasons, such as the domestic situation and weather conditions in the countries where the aircraft is flying over.

Notes

This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available. We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons. ANA shall not be held responsible for any loss of data or damage to passenger devices.
Video streaming may not be supported.
We recommend that you disable automatic updates of software and applications running in the background.