Kuala Lumpur

In the arrival satellite, there is an information counter, currency exchange booths, and escalators. Arriving passengers should take the Aerotrain to the Contact Pier. On level 4 of the Contact Pier, there are transfer counters. Go down to level 3 of Terminal 1 and pass through immigration, the baggage claim area, and then customs. On level 3, there are also immigration booths (for transit passengers), transfer counters (domestic to international flights), the baggage claim area for domestic flights, currency exchange booths, and toilets.

Upon entering through Door 7 at level 5 of Terminal 1, there are ANA check-in and ticketing counters located at (Island K, L). Self-service check-in machines (kiosks) are available in front of these islands before proceeding to the counter. After completing check-in, all passengers must proceed to the 2.Security checkpoint 1 hour before the scheduled departure time. Failure to do so may result in being unable to proceed to the immigration counter.

Passengers connecting from ANA to a Malaysia domestic flight should go from level 4 of the Contact Pier to level 3 of Terminal 1, and then pass through immigration (for transit passengers) and proceed to the boarding gate for their domestic flight. On level 3, there are also transfer counters (domestic to international flights), currency exchange booths and toilets.

Passengers connecting to ANA from a Malaysia domestic flight should proceed to the transfer counter (domestic to international flights) on level 3 of Terminal 1 and then pass through immigration (for transit passengers). After passing through immigration, take an escalator to level 4 of the Contact Pier. On level 3, there are also currency exchange booths and toilets.