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Milan-Malpensa

Information

Implementation of the new Entry/Exit System (EES) in EU Member Countries
The operation of the new Entry/Exit System (EES) will commence on October 12, 2025.
The EU member countries implementing EES will roll out the system at their external borders in a phased manner.
This means that data collection at border crossing points will begin incrementally and is expected to be fully implemented by April 10, 2026.
Please refer to the EU website for more details.

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA Group will arrive at Terminal1 of Milan-Malpensa Airport.

Arrival Terminal

Immigration

Baggage Claim

Customs

Elevator
Information
Currency exchange
Railway
Monorail
Bus
Taxi
Boat
Toilet
Nursery
Telephone
Japan Post Bank
Smoking Room
Coin Lockers
Passengers arriving at Milan-Malpensa Airport

Airport map information

On the Ground Floor where you will arrive, there are restrooms, an ATM, and information. Passengers entering the airport will proceed to immigration, baggage claim, and customs. As you exit, you will find a cab stand and then go downstairs to the basement where you will find the train to the city.

Immigration

Present your passport.
Customers with one of the passports may use e-gates for entry.
Japan, Australia, Canada, Israel, New Zealand, Singapore, South Korea, United Kingdom, United States, Taiwan, Vatican City, Monaco, San Marino, Malta, United Arab Emirates
For more information,please visit the Airport Authority's website.

Customs

Cash over 10,000 EUR must be declared.

Departure

Flights operated by ANA Group will depart from Terminal1 of Milan-Malpensa Airport.

Departure terminal

Check here for counter opening time

Airport Lounge

Check-in

Security Check

Immigration

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Nursery
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers departing from Milan-Malpensa Airport

Airport map information

ANA Group flights depart from Terminal 1. Security checks are located in the center of the terminal. Check-in will take place in Hall A, check-in area 5.

Security Check

Business Class passengers and “Star Alliance Gold” members are entitled to priority security check access after check-in. Please present your boarding pass when using the security check.