ANA X Privacy Policy

Effective April 1, 2021, ANA X Inc. (“ANA X”) succeeded to the travel business conducted by ANA Sales Co., Ltd. ("ANA Sales") by way of a company split.
Personal information that you had provided to ANA Sales before March 31, 2021 will continue to be handled by ANA X to the extent necessary for achieving the purpose of use set forth in Privacy Policy of ANA Sales Co., Ltd. effective as of March 31, 2021.

April 1, 2021

Basic Policy

For ANA X Inc. ("ANA X"), its customers’ personal information is essential in providing fully satisfactory services and products. We recognize the importance of the information received from our customers, and make efforts to take the utmost care in handling such information. We educate our executives and employees thoroughly about laws and company regulations related to personal information, and have established our company's structure to include measures for safety, thereby making the maximum effort for appropriate management and use of each customerʼs personal information.

Chapter 1. Handling of Personal Information by ANA X

1. Introduction

This Privacy Policy explains how the personal information of customers obtained by ANA X is used. Please read this Privacy Policy carefully before providing personal information to ANA X or using our products or services.

Chapter 1 of this Privacy Policy provides an overview of how we use your personal information. Chapters 2, 3 and 4 provide territory-specific information for customers in the European Economic Area/United Kingdom, the People’s Republic of China and the State of California (U.S.A), respectively.

Additional policies may apply to certain ANA X products or services, the details of which will be provided alongside the terms of such service.

2. Scope of application

The Privacy Policy will apply when customers and other individuals provide personal information to ANA X or use ANA Xʼs services and products.

3. Purpose of using personal information

ANA X utilizes personal information obtained from its customers for the following purposes:

  • (1) Contractual procedures for services and products offered by ANA X
  • (2) Provision or maintenance of services and products offered by ANA X and notification and provision of information on support in connection therewith
  • (3) Arrangements of transportation/ accommodations under services and products offered by ANA X, etc. and the receipt of those services
  • (4) Guidance, provision, and management of services and products offered by ANA X
  • (5) Implementation of questionnaires concerning service and products, etc., offered by ANA X
  • (6) Marketing activities, research and analyses on services and products offered by ANA X
  • (7) Development of new services and products
  • (8) Guidance, operation, management and notification of services, products, events and campaigns of ANA X, other ANA Group companies and partner companies
  • (9) Response to any conduct that breaches laws and regulations or addressing of any other issues
  • (10) Response to inquiries and requests
  • (11) Smooth and appropriate operation of bank agency services and other financial services
  • (12) Receipt of application for travel insurance services under insurance agency operations
  • * In addition to the above-mentioned purposes, personal information will be utilized for the purposes described in Chapter 1 Article 7 (Data sharing) below.

4. Acquisition of personal information

ANA X will obtain the following personal information by fair and appropriate means for the purpose of achieving the previously mentioned purposes.

  • (1) Identity, contact and payment information, etc.
    The customerʼs name, address, telephone number, fax number, email address, employment information (company name, division/department the customer belongs to, title, address, telephone number, fax number), mailing address, passport information, payment information including details of credit/debit card, financial institution account and other payment methods, information related to transactions (including non-public financial information handled by bank agency services), etc.
  • (2) Information on the customerʼs ANA Mileage Club membership and information related to the usage of eligible services
    The customerʼs ANA Mileage Club membership number, type of membership card, membership status, membership area, history of mileage accrual and redemption, credit card number and expiration date, usage history of credit card and related information, flight reservation and cancellation information, usage history of flights and other services, information on reservation and cancellation of travel products, usage history of travel products, arrangement and other services, etc.
  • (3) Travel information
    Details of travel plans and arrangements, including flights with ANA and other airlines, accommodations, and other transportation arrangements, as well as application and usage history of our travel products and services such as hotels and optional plans, the customer’s physical and medical information relating to flying, dietary restrictions, need for wheelchair or other special arrangement, etc.
  • (4) IT and system data, including about the usage of the ANA X website and mobile application
    Information on the use of ANA X website and mobile application including cookies and action logs on the website, etc.
  • (5) Details of enquiries and complaints
    Details of enquiries, requests and complaints contained in correspondence with customers, (including their cause and resolution), etc.
    * We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us by a customer, for training purposes, for crime prevention and to improve the quality of our customer service.

ANA X will never obtain and use information of a sensitive nature to the customer (hereinafter, “sensitive information”), such as information on race, beliefs, social standing, history of illness, crime records, and history of having been afflicted by crime, unless required by laws and regulations or with the consent of the customer.

5. Choice by the customer

As a rule, ANA X obtains personal information at the volition of the customer. Customers may experience disadvantages if they refuse to provide their personal information, such as being unable to make use of the various services provided by ANA X, or being unable to receive campaign notices and other ANA X information because part of the functions of ANA X’s system become inoperable and thereby unavailable. Please note that customers may change their contact information as well as their decision on whether or not they wish to receive email magazines at any time they wish, in a manner designated separately by ANA X.

6. Disclosure and provision of information to a third party

ANA X will not disclose or provide personal customer information to any third parties except under the following circumstances. Also, customers’ personal information including sensitive information will not be disclosed or provided to third parties under any circumstances, unless allowed by laws and regulations or by consent of the customer. Note that provision of information to data-sharing partners and business-entrusted companies are not deemed to constitute disclosure or provision to third parties.

  • (1) Customer consent has been obtained.
  • (2) Disclosure or provision is required within the scope allowed by laws or regulations.
  • (3) Disclosure is required to protect human life, health, or property in cases where obtaining customer consent is difficult.
  • (4) Disclosure is required to cooperate with the public affairs of national or local governments, and when obtaining customer consent is likely to hinder the administration of public affairs.
  • (5) Disclosure or provision of information as statistical data (in a format that does not disclose the customer's identity).
  • (6) Provision of information as a result of the succession of business due to a merger, company split, transfer of business or otherwise.
  • (7) Provision of information in accordance with procedures based on laws and regulations, under the condition that the following information can be easily checked by the customers themselves through the ANA X and ANA websites, etc., and that the customers have not declared their wish to refuse provision of their information.

    1) The purpose of obtaining information is to provide such information to a third party
    2) Specific personal data items to be provided to a third party
    3) The means by which such personal information is provided to a third party
    4) Provisions of information will be suspended upon the customers' request
    5) Methods for accepting requests from customers

7. Data sharing

ANA X may share customer information as follows.

Scope of entities that data can be shared ANA Group companies
Purpose of using data by the user (1) For provision of air transportation services, travel services including tours and hotels, and other products/services handled by ANA X or companies that share data
(2) For sending of direct mail and information on products/services, and distribution of questionnaire(s) to customers, etc. by the Company or companies that share data
(3) For sales analysis, other research/studies, and development of new products/services, etc. by ANA X or companies that share data
(4) For delivery and transfer of data when we receive inquiries, application for use or other offers from customers regarding products/services provided by ANA X or companies that share data
(5) For appropriate and smooth fulfillment of other transactions with customers by ANA X or companies that share data
(6) For business management/internal management by the ANA Group
Items of personal information to be shared 1. The customerʼs name, address, telephone number, fax number, email address, employment information (company name, division/department the customer belongs to, title, address, telephone number, fax number), mailing address, passport information, payment information including details of credit/debit card, financial institution account and other payment methods, information related to transactions (excluding non-public financial information handled by bank agency services), etc.
2. The customerʼs ANA Mileage Club membership number, type of membership card, membership status, membership area, history of mileage accrual and redemption, credit card number and expiration date, usage history of credit card and related information, flight reservation and cancellation information, usage history of flights and other services, information on reservation and cancellation of travel products, usage history of travel products, arrangement and other services, etc.
3. Details of travel plans and arrangements, including flights with ANA and other airlines, accommodations, and other transportation arrangements, as well as application and usage history of our travel products and services such as hotels and optional plans, the customer’s physical and medical information relating to flying, dietary restrictions, need for wheelchair or other special arrangement, etc.
4. Information on the use of ANA X website and mobile application including cookies and action logs on the website, etc.
5. Details of enquiries, requests and complaints contained in correspondence with customers, (including their cause and resolution), etc.
Party responsible for management of personal information ANA Holdings Inc.

8. Business entrustment

In providing products and services to customers, ANA X may entrust a part of its business operations to third parties to which personal information may also be disclosed to the extent required to achieve the purpose of the entrustment. In these cases, ANA X will implement appropriate measures in managing and supervising such third parties to safeguard the handling of customers’ personal information, including establishing agreements on the handling of such personal information.

9. Transfer to outside of Japan

If ANA X provides customers’ personal information to third party business operators outside of Japan, including business-entrusted companies and data-sharing partners, ANA X will take necessary and appropriate measures to comply with laws and regulations.

10. Management of personal information

In receiving customers’ personal information, ANA X will manage such information according to the strictest standards and take the utmost care to prevent leaks, loss, or alterations. ANA X ensures that the board members and employees are properly trained regarding appropriate handling to safeguard the security of information identifying individual customers. An appropriate retention period for personal information will be established in accordance with the purpose for which such information is used. After the purpose of the information has been achieved, ANA X will dispose of the information in question by appropriate methods.

11. Request about handling of Personal Information

If ANA X receives a request from a customer, submitted in the manner specified, for the disclosure, correction, deletion, addition, discontinuance, or erasure (“disclosure, etc.”) of the customer’s personal information stored by ANA X, the request will be handled according to the laws and regulations as follows, within a reasonable timeframe and scope, after confirming that the request was submitted by the customer themselves.

  • (1) Request for disclosure
    Personal information items or purpose of usage will be disclosed in accordance with the customers’ request.
  • (2) Request for correction, deletion, or addition
    Correction, deletion, or addition of personal information will be undertaken wherever possible after due review of the request.
  • (3) Request for discontinuance or erasure
    The use of personal information items designated by the customer will be discontinued, and the relevant information erased if so desired, in accordance with the submitted request. However, please note that such requests may prevent customers from being provided with services that they had utilized, or may impede the provision of services in accordance to their wishes.

ANA X may not be able to fulfill the customers’ requests if compliance with such requests would seriously impact ANA X’s business operations, or result in a violation of laws and regulations.

12. Submission of request for disclosure, etc.

Please contact us via the inquiry form on our website. (https://www.ana-x.co.jp/contact/) (Japanese only)

13. Modification of the Privacy Policy

ANA X may make modifications to this Privacy Policy. If modifications are made, details will be posted on the ANA X website. Please be sure to read carefully the contents of any changes that have been made. (https://www.ana-x.co.jp/) (Japanese only)

Chapter 2. Handling of personal information of EEA and UK residents by ANA X

1. Introduction

This Chapter 2 provides additional information about the handling of personal information of customers and other individuals in the European Economic Area (“EEA”) and/or the United Kingdom (“UK”) in accordance with EU General Data Protection Regulation 2016/679 (“GDPR”) and the UK Data Protection Act 2018 (“DPA 2018”) and other national and international data protection and privacy laws (together, “Data Protection Laws”).

Please note that the UK’s laws are similar to those in the EEA, and customers from both jurisdictions have very similar rights. Accordingly, references to the GDPR in this Chapter should also be read as references to corresponding UK law.

A guardian’s consent or permission must be obtained in the event that a customer under the age of 16 uses ANA X’s service and consents to this Privacy Policy. The data subject’s consent to this Privacy Policy must be obtained in the event that a person such as family member applies for ANA X’s service on behalf of the data subject.

In the event that any provisions of this Chapter 2 contradict those of Chapter 1, the provisions of this Chapter 2 shall prevail.

2. The controller of personal information

The controller of your personal information is ANA X.
ANA X protects personal information which is collected and used by controllers (who make decisions about how and why your personal information is used) and processors (who act on the controller’s written instructions) on the basis of Data Protection Laws.

3. Our lawful basis for processing personal information

ANA X protects your personal information by ensuring that it can only be used to the extent necessary for specific purposes (as set out in Part 3 of Chapter 1 of this Privacy Policy) and by requiring that there is a lawful basis for each processing activity on the basis of Data Protection Laws.
ANA X may process customer personal data on one or more of the following lawful bases:

  • (1) When your consent is obtained to the processing (Article 6(1)(a) GDPR)
    Consent will usually only be relied upon for promotional and marketing related processing, or in some cases, in relation to sensitive personal data.
  • (2) When processing is necessary in order to perform or take steps to enter into a contract (Article 6(1)(b) GDPR).
    This is typically why we process customer information which is essential to providing our services, including a customer’s identity, contact, payment and travel details, etc.
  • (3) ANA X needs to process the information to comply with a lawful obligation (Article 6(1)(c) GDPR).
    This includes the requirement to share personal information with customs and immigration authorities or law enforcement, as well ANA X’s legal duties towards its staff and customers.
  • (4) The information is required to protect your, or a third party’s, vital interests (Article 6(1)(d)), for example in the event of a medical emergency.
  • (5) It is in ANA X’s or a third party’s legitimate interests to process the personal data, and these interests are not overridden by your rights under Data Protection Laws (Article 6(1)(f) GDPR).
    This includes the use of personal information necessary to operate ANA X’s business and also to maintain, develop and improve its products and services and provide the best possible customer experience.

4. Request about processing of personal information

(1) Data Protection Laws provide you with the following legal rights:

  • 1) Request for disclosure
    You can request copies of your personal information and details of how we process it.
  • 2) Request for correction or updating
    Corrections or updates to personal information will be undertaken wherever possible after due review of the request.
  • 3) Request for erasure
    You may request that we delete all or part of the personal information we hold about you. We will consider your request and, where the information is no longer required or the law does not permit us to continue to retain it, we will delete it.
  • 4) Transferring your personal information
    You can request a copy of your personal information in a structured, common, machine-readable format. This only applies to personal information which we obtain from you and process on the basis of your consent or in order to perform a contract, and which is processed by automated means.
  • 5) Objecting to processing
    You can object to processing which is carried out on the basis of our or a third party’s legitimate interests or for the purpose of direct marketing. We will stop processing your information unless we have a strong reason to continue which overrides your objection. If your objection is to direct marketing, we will always stop.
  • 6) Restricting how your personal information is processed.
    You can limit how we process your personal information in certain circumstances. Where this applies, any processing of your personal information (other than storing it) will only be lawful with your consent or where required for legal claims, protecting certain rights or important public interest reasons.
  • 7) The right to withdraw consent.
    If we are relying on consent to process your personal information, you have the right to withdraw that consent at any time.

Please note, the rights set out above are not absolute and do not apply in every situation. There are also legal exemptions which apply in some situations and mean a request may be refused. Of course, if a request is refused we will inform you of the reasons for this when we respond.

Records of requests made to us will be retained so that we can ensure we have complied with our legal obligations.

(2) Method for submitting request
You can exercise your rights free of charge (except in the case of unreasonable, excessive or repeated requests in which case we may charge a fee or refuse the request). The method for submitting request and contact information are as follows.

Submission of requests prescribed in articles (1) to (3) is pursuant to Chapter 1, Article 9 “Submission of request for disclosure, etc. and inquiries.” The following request forms are available for this case.

(3) Responding to a request
We will respond without delay and usually within one month. We may, in some cases, ask for identification or (if you are making the request on behalf of a third party) proof of your authority to submit a request. If your request is particularly complex or you have made a number of requests, it may take longer to provide a detailed response. Please also bear in mind that there are exceptions to the rights above and some situations where they do not apply.
If you are not satisfied with our response to a data protection request or if you think your personal information has been mishandled, then you have the right to complain to a supervisory authority. Please see Part 9 of this Chapter 2 (“Lodging a complaint with an authority”) for further details.

5. Data sharing which is necessary to provide products or services

ANA X’s products and services are provided with the assistance of other companies and organizations and often ANA X will need to share personal information with third parties in order to run its business. These third parties include:

  • (1) Other companies in the ANA Group
  • (2) Organizations with which ANA X is legally required to share personal information
    including: government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.
  • (3) Service providers
    Various service providers, providers with whom we have a marketing partnership, etc.

Where ANA X instructs companies, contractors or service providers to process data on its behalf, then it will ensure that it does so pursuant to a contract which meets the requirements of applicable Data Protection Laws.

6. Marketing communications

ANA X sends out marketing communications from time to time to notify interested persons of news and provide details of products and services which may be of interest to them. ANA X will only do this if the recipient has consented to receive marketing or if they are an existing customer who purchased products or services from ANA X and were given the opportunity to opt-out from marketing at the time but chose not to do so.

7. Where your personal information is stored and transferred

ANA X is located in Japan and many of the service providers and other organizations with whom we share your personal information will be located in jurisdictions outside the EEA and UK. It should be noted that Japan has been recognized by the European Commission as providing adequate protection for personal information.

When transferring personal information to third parties ANA X will ensure that it complies with the requirements of Data Protection Laws, including the onward transfer requirements of the EU-Japan adequacy decision and related Japanese laws. However, you should be aware that recipients outside the EEA and UK may be subject to national laws which do not necessarily provide equivalent protection for your personal data. If you would like more information regarding where your personal information is stored and transferred please contact ANA X using the details set out in Part 12 of this Chapter 1 (“Submission of request for disclosure, etc.”).

8. Retention of personal information

ANA X retains customers’ personal information until the purpose of use is achieved. Particularly, ANA X has set the retention period for personal information as follows. For most other personal information, the appropriate retention period will be determined based on the nature of the information and the purpose for having it by reference to legal and accounting requirements and our business needs.

  • (1) Personal information of ANA Mileage Club membership
    Until withdrawal of the ANA Mileage Club membership
  • (2) Personal information of passengers
    Until completion of transportation and related services stipulated in Conditions of Carriage for Domestic Flights and Conditions of Carriage for International Flights
  • (3) Other personal information
    Required period for the purpose which customers have consented

9. Lodging a complaint with an authority

Customers have the right to lodge a complaint on the processing of their personal information with the data protection authority having jurisdiction over their residence.

10. Contact information of ANA X’s Data Protection Officer

Controller: ANA X CO., LTD.
Address: Front Place Nihonbashi, 2-14-1, Nihonbashi, Chuo-ku, Tokyo, Japan

The data protection officer of ANA X is the Personal Information Administrator, and you can contact him/her at privacy@ana-x.co.jp.

Chapter 3. Handling of personal information of China residents by ANA X

Besides Chapter 1, Chapter 3 also shall be applied to the handling of personal information of persons residing in the People's Republic of China (hereinafter, "China") based on China Cyber Security Law and related regulations. In the event that any provisions of this chapter contradict those of chapter 1, the provisions of this chapter shall prevail.

1. Introduction

A guardian's consent or permission must be obtained in the event that a customer under the age of 18 uses ANA X's service and consents to this Privacy Policy. The data subject's consent to this Privacy Policy must be obtained in the event that a person such as a family member applies for ANA X's service on behalf of the data subject.

2. Retention period for personal information

ANA X will retain the customer's personal information until the purpose of use is achieved. In particular, ANA X sets the retention period for personal information as follows.

  • (1) Personal information of ANA Mileage Club membership
    Until ANA Mileage Club membership cancellation.
  • (2) Passengers’ personal information
    Until the completion of transportation and related work stipulated in the Conditions of Carriage –domestic passenger and baggage- and –international passenger and baggage-.
  • (3) Other personal information
    Required period for the purpose which customers have consented.

3. Technology and measure to protect customers’ personal information

  • (1) ANA X takes security measures to protect customers' personal information from leakage, loss or damage. Specifically, ANA X takes the following measures to protect customers' personal information.
    ・ ANA X develops website with https and sets SSL encryption to secure important customers' data (credit card information, etc.) communication between the customers' web browser and the server.
    ・ ANA X uses encryption technology for protecting personal information.
    ・ ANA X sets access control for protecting unauthorized person from accessing personal information.
    ・ In order to raise employee awareness of the importance of protecting personal information, ANA X provides education and training on security and privacy protection.
  • (2) ANA X will take all reasonable and practicable steps to ensure that no irrelevant personal information is collected. ANA X will only retain customers' personal information for the period of time required to achieve the purposes stated in this Privacy Policy, unless an extension of the retention period is required or permitted by law.
  • (3) In the event of personal information being at risk, ANA X will promptly inform customers of the relevant circumstances of the incident in accordance with the requirements of laws and regulations and report to the regulatory authorities.

4. Request about handling of Personal Information

In the event that ANA X receives a request for the customer's personal information held by ANA X from a resident of China, the request will be handled according to the related laws and regulations within a reasonable timeframe and manners besides Chapter 1, Article 11 (Request about handling of Personal Information), after confirming that the request was submitted by the customer himself/herself.

(1) Request for withdrawal
Personal information will be deleted or suspended in accordance with the customer's request, wherever possible and appropriate, after due review of the request.
However, please note that such requests may prevent customers from being provided with services that they had utilized, or may impede the provision of services in accordance with their wishes.

(2) Methods for submission of requests
Customers may submit requests by following methods.

1) Submission of requests

Website:
Please send the required documents via the webform listed on ANA X’s website.

2) Required documents

  • Documents required for confirmation of identification of individual, etc.
  • <For individuals>
  • (1) Copies of any two of the following: passport, health insurance certificate(masking insurance card numbers and identification symbols / numbers of insured individuals), basic resident registration card with photo, pension insurance booklet, physical disability certificate, resident card or special permanent resident certificate, certificate of seal registration, Individual Number Card (front page only), identification card issued by the Chinese government
  • <For representatives>
  • In addition to “<For individuals>,” the following documents described in (1) and (2) below are required.
  • (1) Power of Attorney (legal representatives must provide a certifying document)
  • (2) Documents to identify the representative (copies of two of the following: the representative’s passport, health insurance certificate(masking insurance card numbers and identification symbols / numbers of insured individuals), basic resident registration card with photo, pension insurance booklet, physical disability certificate, resident card or special permanent resident certificate, certificate of seal registration, Individual Number Card (front page only), identification card issued by the Chinese government)

5. Transfers

When ANA X share personal information of customers or entrust it to third parties within the scope of the purposes of use, ANA X may transfer personal information to companies that can share data or entrustee(s) and such third parties will handle it. Third parties to whom ANA X will disclose the personal information of the customers include those located outside China (including Japan), the customers shall be deemed as having consented to the following matters by consenting to the Privacy Policy:

  • (1) In the case that the country which the third party is located outside China does not have the same data protection laws as China, many of the rights provided in China to the data subjects will not necessarily be provided.
  • (2) The customers' personal information may be provided for the purposes specified above to the subsidiaries and affiliates of ANA X or third parties outside China.

6. Change of purposes of use of personal data

In the case of a change to the purposes of use of personal information, ANA X will announce the revised Privacy Policy in advance on ANA X website (https://www.ana-x.co.jp/) (Japanese only) and ANA X will use personal information in accordance with the new purposes of use of personal information after obtaining consent from customers.

7. Basic information of Controller of personal information

ANA X CO., LTD.
Address: Front Place Nihonbashi, 2-14-1, Nihonbashi, Chuo-ku, Tokyo, Japan

Chapter 4. Handling of personal information of California residents by ANA X

Last updated on April 1, 2021

Besides Chapter 1, Chapter 4 also shall be applied to the handling of personal information of persons residing in California, United States of America based on the California Consumer Privacy Act of 2018 (hereinafter “CCPA”). In the event that any provisions of this chapter contradict those of chapter 1, the provisions of this chapter shall prevail.

The terms used in this chapter are based on the definitions provided in CCPA. For example, the term “sale”, among others, means ANA X’s selling, lending, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information to another business or a third party for monetary or other valuable consideration. However, if ANA X concludes an appropriate agreement concerning the handling of personal information with another business or a third party, the activities mentioned above are not regarded as “sale” from the perspective of CCPA.

1. Acquisition and use of personal information

Personal information collected by ANA X in the preceding 12 months or likely to be collected in the future is classified as defined in the following table. ANA X uses such information for the purposes set forth in Chapter 1, Article 3 (Purpose of using personal information). It will acquire such personal information directly from customers.

Type of personal information collected Example of personal information
Identifiers (name or symbol, etc. used to uniquely identify a particular subject) The customer’s name, address, telephone number, fax number, mailing address, email address, passport information, and ANA Mileage Club membership number, etc.
Additional data subject to the California Customer Records statute (personal information categories in Cal. Civ. Code Sec. 1798.80(e)) The customer’s physical and medical information relating to flying, credit card number, payment information including details of credit/debit card, financial institution account and other payment methods (including non-public financial information handled by bank agency services), etc.
Characteristics of protected classifications under California or federal law The customer’s dietary restrictions, etc.
Commercial information The type of customer’s ANA Mileage Club membership card, membership status, membership area, history of mileage accrual and redemption, credit card expiration date, usage history of credit card and related information, need for wheelchair or other special arrangement, flight reservation and cancellation information, usage history of flights and other services, information on reservation and cancellation of travel products, usage history of travel products, arrangement and other services, etc., details of travel plans and arrangements, including flights with ANA and other airlines, accommodations, and other transportation arrangements, application and usage history of our travel products and services such as hotels and optional plans, details of enquiries, requests and complaints contained in correspondence with customers, etc.
Internet or other electronic network activity information. Information on the use of ANA website and mobile application including cookie and action log on the website, etc.
Professional or employment-related information Employment information (company name, division/department the customer belongs to, title, address, telephone number, fax number) and related information

2. The sharing of personal information

  • (1) Sale of personal information
    ANA X will not sell customers' personal information (including personal information concerning minors) to any third parties, and has not sold the same in the past 12 months.
  • (2) Disclosure of personal information for business purposes
    The types of customers’ personal information that ANA X has disclosed in the past 12 months for business purposes and the types of third parties to which such personal information has been disclosed are shown below.
Type of personal information collected Example of personal information Third party to which the personal information has been disclosed in the past 12 months
Identifiers (name or symbol, etc. used to uniquely identify a particular subject) The customer’s name, address, telephone number, fax number, mailing address, email address, passport information, and ANA Mileage Club membership number, etc. Other companies in the ANA Group, subcontractor handling ANA flights, airports and airlines who we partner with, various service providers, providers with whom we have a marketing partnership, government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.
Additional data subject to the California Customer Records statute (personal information categories in Cal. Civ. Code Sec. 1798.80(e)) The customer’s physical and medical information relating to flying, credit card number, payment information including details of credit/debit card, financial institution account and other payment methods (including non-public financial information handled by bank agency services), etc. Other companies in the ANA Group, subcontractor handling ANA flights, airports and airlines who we partner with, various service providers, providers with whom we have a marketing partnership, government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.
Characteristics of protected classifications under California or federal law The customer’s dietary restrictions, etc. Other companies in the ANA Group, subcontractor handling ANA flights,
Commercial information The type of customer’s ANA Mileage Club membership card, membership status, membership area, history of mileage accrual and redemption, credit card expiration date, usage history of credit card and related information, need for wheelchair or other special arrangement, flight reservation and cancellation information, usage history of flights and other services, information on reservation and cancellation of travel products, usage history of travel products, arrangement and other services, etc., details of travel plans and arrangements, including flights with ANA and other airlines, accommodations, and other transportation arrangements, application and usage history of our travel products and services such as hotels and optional plans, details of enquiries, requests and complaints contained in correspondence with customers, etc. Other companies in the ANA Group, subcontractor handling ANA flights, airports and airlines who we partner with, various service providers, providers with whom we have a marketing partnership, government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.
Internet or other electronic network activity information. Information on the use of ANA website and mobile application including cookie and action log on the website, etc. Other companies in the ANA Group, various service providers, providers with whom we have a marketing partnership, government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.
Professional or employment-related information Employment information (company name, division/department the customer belongs to, title, address, telephone number, fax number) and related information Other companies in the ANA Group, various service providers, providers with whom we have a marketing partnership, government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.

3. Request about handling of Personal Information

Customers living in California have the following rights concerning their personal information:

(1) Access right
Customers have the right to make a request to ANA X for the disclosure of the following information regarding their personal information collected/used/disclosed by ANA X within the 12 months before the date of request (hereinafter “Access Right”), up to twice in 12 months.

  • ・ Type of the customer’s personal information collected by ANA X
  • ・ Source of the collection of such personal information
  • ・ Business or commercial purposes for the collection of such personal information
  • ・ Type of third party with which such personal information has been shared
  • ・ The customer’s specific personal information collected by ANA X
  • ・ Type of the customer’s personal information disclosed by ANA X for a business purpose
  • ・ Type of third parties to which each type of such personal information has been disclosed

(2) Deletion right
Customers have the right to make a request to ANA X for the deletion of their certain personal information collected by ANA X (hereinafter “Deletion Right”).

When exercising the Access Right or Deletion Right, please contact the following. Once ANA X receives such a request, it will be handled according to the related laws and regulations within a reasonable timeframe and manner, after confirming, through the procedures for individual identification described below, that the request was submitted by the customer himself/herself.

1) Submission of requests

Website:

Telephone:
Please contact the following
U.S.
1-800-235-9262 (Toll-free)
310-782-3011 (Charged)

2) Procedures for individual identification

  • <For individuals>
    Upon receiving a request for the exercise of the Access Right or Deletion Right, ANA X will ask the customer to submit information sufficient to confirm that such request was submitted by such customer himself/herself, such as his/her name and email address, and compare the submitted information with the information held by ANA X.
  • <For representatives>
    In addition to the information required for the identification of individual in “<For individuals>,” a power of attorney (legal representatives must provide a certifying document) needs to be submitted. In addition, ANA X may ask the customer to directly contact ANA X to confirm that he/she has granted the representative authority to exercise the Access Right or Deletion Right.

As a rule, ANA X will not treat customers who have submitted such requests in a discriminatory manner, such as changing their services. Even so, please note that deletion requests may prevent customers from receiving services which they have been provided with, or may impede the provision of services that are in accordance with their needs.