SmartRyde

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SmartRyde offers safe and seamless international and domestic airport transfers to/from airports and hotels when you're traveling abroad or on business. (International/Japan domestic)
They serve a wide variety of customers, including families on vacation, overseas business travelers, and girls' trips.
When you use the service, a driver and an assistant will pick you up from the airport or your hotel to ensure you have a seamless ride. This service is pre-booked with a fixed price, so you won't need to pay any additional service charges, tips, etc. at the time of use. Should you have any issues, the SmartRyde customer support chat and phone service is available to help you 24 hours a day, 365 days a year.

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Their chat support service uses machine translation for all responses in languages other than English.

They are able to offer a variety of vehicle types, not just the standard car options. Please feel free to get in contact if you have any special requests, such as large groups or luxury vehicles.

Information

Save 15% when you make a SmartRyde reservation via Travel CUBE or via the ANA website's Convenient and Reliable Airport Transfer Reservation Service. (Miles will be accrued)

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Please note that the discount does not apply to reservations made using the "Make a reservation now" button lower down this page.

Trustworthy, Convenient. Airport Transfer Reservation Service. Fixed rates in advance No cancellation fee charged in the event of flight delays or cancellations

Mileage Accrual

Mileage Redemption Rate

1 mile for every JPY 100 (including tax) spent on service fees

Mileage Accrual Eligibility

ANA Mileage Club members who have made an advance reservation via SmartRyde and have entered their 10-digit ANA Mileage Club membership number on the customer information entry screen.

How to Accrue Miles

When making a reservation on SmartRyde, please enter your 10-digit ANA Mileage Club membership number and other required information on the customer information entry screen.

Mileage Accrual Date

Miles will be credited approximately one week after using the service.

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Save when you make a reservation via Travel CUBE in the Notifications section or via the Convenient and Reliable Airport Transfer Reservation Service on the ANA website.

Notes

Transactions can be conducted in Japanese yen and US dollars.
When paying in a currency other than Japanese yen, the number of miles accrued will be calculated based on the amount converted to yen at the exchange rate on the day of payment.
May not be usable in conjunction with other promotions run by SmartRyde.
For more information, please refer to the official SmartRyde website.
Please enter your 10-digit ANA Mileage Club membership number when making your reservation.
You will not be able to accrue mileage if your 10-digit ANA Mileage Club membership number is invalid or if there is a mistake in the information you have provided. Please enter your membership number correctly.
Miles will not be accrued if you cancel your reservation.
If benefits such as Travel CUBE or other coupons are used, the price after the discounts are applied will be the amount eligible for mileage accrual. Note that the 15% discount does not apply if you if you make a reservation other than via Travel CUBE or via the Convenient and Reliable Airport Transfer Reservation Service on the ANA website.

Inquiries

Inquire in advance about SmartRyde's services

Inquiry Form

You will be contacted by a member of the team within two to three business days.
Office Hours: 10:00-18:00

App download link

Download the SmartRyde Connect app to make your airport transfer service experience even more reliable and seamless.
(Text is available in Japanese only.)

Chat is available at any time if you have any questions or wish to discuss your airport transfer.
They will also promptly respond on the same day to any urgent inquiries.
Please note that Japanese language support is provided using machine translation.
Check the latest details such as meeting locations, driver information and more, in real time.
They provide a comfortable transportation experience with prompt and courteous support.

If you need to contact SmartRyde urgently

SmartRyde Customer Support

WhatsApp chat support

+1 201-754-5808

Both of these customer support channels offer 24-hour support, 365 days a year (English-language support)

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Their chat support service uses machine translation for all responses in languages other than English.

Please make sure that you have the WhatsApp app downloaded and that you will have an Internet connection (such as airport Wi-Fi access or an e-SIM) available to you where you will be for the day you will be using SmartRyde's services.
If you will be having SmartRyde meet you at the airport, a driver will wait for you for up to 60 minutes from your scheduled flight arrival time, free of charge.
If passing through the immigration checkpoints and collecting your luggage will take you more than 60 minutes, or if you are unable to find your SmartRyde driver, please contact SmartRyde's Customer Support via the above contact details.
If you do not contact SmartRyde and decide to use a taxi or another mode of transport instead, please be aware that you will not be eligible for a refund.