Handling Procedures in Response to the Spread of COVID-19

Updated May 22 2020

Thank you very much for your continued and loyal support of ANA.

ANA has adopted a range of precautionary measures in response to the outbreak of COVID-19 in order to maintain a safe, secure environment for its customers, cabin crew and other employees.
ANA's handling in regard to this outbreak is as follows.

Information
  • The information for Entry into Regions Outside of Japan and Airport Handling has been updated. (Updated May 22, 2020)
  • The information for Boarding-Related Requests has been updated. (Updated May 20, 2020)
  • The information for Airport Handling and On-Board Handling has been updated. (Updated May 19, 2020)

Restrictions and Measures Upon Entry into Japan (Updated May 15, 2020)

Due to the landing refusal added by the Ministry of Justice, the following customers will not be able to enter Japan.

Passengers to Whom Entry Restrictions Apply

Those subject to entry restrictions:

Non-Japanese nationals who boarded the cruise ship Westerdam and disembarked in Sihanoukville, Cambodia
Holders of Chinese passports issued by Hubei Province or Zhejiang Province of the People's Republic of China
Non-Japanese nationals who stayed in the following areas within 14 days prior to their arrival in Japan:

San Marino, Iceland, Ireland, Andorra, Italy, Iran, Estonia, Austria, Netherlands, Switzerland, Sweden, Spain, Slovenia, Denmark, Germany, Norway, Vatican City, France, Belgium, Portugal, Malta, Monaco, Liechtenstein, Luxembourg, Albania, Armenia, Israel, Indonesia, United Kingdom, Ecuador, Egypt, Australia, Canada, Republic of Korea, North Macedonia, Cyprus, Greece, Croatia, Kosovo, Congo, Côte d'Ivoire, Singapore, Slovakia, Serbia, Thailand, Czech Republic, People's Republic of China (Including Hong Kong and Macau), Taiwan, Chile, Dominica, Turkey, New Zealand, Panama, Hungary, Bahrain, Philippines, Finland, Brazil, Bulgaria, Brunei, United States, Vietnam, Bosnia and Herzegovina, Bolivia, Poland, Malaysia, Moldova, Morocco, Montenegro, Mauritius, Latvia, Lithuania, Romania, United Arab Emirates (U.A.E), Antigua and Barbuda, Ukraine, Oman, Qatar, Kuwait, Saudi Arabia, Djibouti, Saint Christopher and Nevis, Dominican Republic, Barbados, Belarus, Peru, Russia, Azerbaijan*1, Uruguay*1, Kazakhstan*1, Cabo Verde*1, Gabonese*1, Guinea-Bissau*1, Colombia*1, São Tomé and Príncipe*1, Equatorial Guinea*1, Bahamas*1, Honduras*1, Mexico*1, Maldives*1

  • *1.Added since May 16, 2020

Quarantine measures upon entry into Japan:

The Ministry of Health, Labor and Welfare asks to take below actions before and after entering Japan for those who stayed in the "quarantine strengthening target area" since when the areas were announced by the Ministry of Health, Labor, and Welfare, or those who have stayed in the "entry restricted area" in the past 14 days from the entry to Japan.

  • Even if your health condition is good, you will be asked to isolate for 14-days from the day of entering Japan at the place designated by the quarantine director (such as home), and not to use the public transportation, including transportation from airports.
    Note that public transportation from the airport includes domestic transfers.
  • With this reason, before entering Japan you will need to secure a place to stay for 14 days and the private transportation to the place.
  • When entering Japan, the quarantine officer will register your quarantine place and your transportation from the airport.

Also, for those, who have stayed in the entry restricted area announced by Japan government in the past 14 days fron the entry to Japan, will need to take PCR testing upon arrival and will need to take periodic medical checks by health agencies.

  • The People's of Republic of China and the Republic of Korea after 9th of March
  • The Schengen member states*, Ireland, Andora, Iran, England, Egypt, Cyprus, Croatia, San Marino, the Vatican, Bulgaria, Monaco or Romania after 21th of March
    • Iceland, Italy, Estonia, Austria, Holland, Greece, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Marta, Latvia, Lithuania, Liechtenstein, Luxembourg
  • The United States of America after 26th of March
  • Indonesia, Singapore, Thailand, Philippines, Brunei Darussalam, Viet Nam, Malaysia, Israel, Qatar, Democratic Republic of the Congo or Bahrain after 28th of March

Non-Japanese nationals who have stayed in the following areas within 14 days prior to their arrival in Japan are subject to denial of entry (unless there are special circumstances):

San Marino, Iceland, Ireland, Andorra, Italy, Iran, Estonia, Austria, Netherlands, Switzerland, Sweden, Spain, Slovenia, Denmark, Germany, Norway, Vatican City, France, Belgium, Portugal, Malta, Monaco, Liechtenstein, Luxembourg, Albania, Armenia, Israel, Indonesia, United Kingdom, Ecuador, Egypt, Australia, Canada, Republic of Korea, North Macedonia, Cyprus, Greece, Croatia, Kosovo, Congo, Côte d'Ivoire, Singapore, Slovakia, Serbia, Thailand, Czech Republic, People's Republic of China (Including Hong Kong and Macau), Taiwan, Chile, Dominica, Turkey, New Zealand, Panama, Hungary, Bahrain, Philippines, Finland, Brazil, Bulgaria, Brunei, United States, Vietnam, Bosnia and Herzegovina, Bolivia, Poland, Malaysia, Moldova, Morocco, Montenegro, Mauritius, Latvia, Lithuania, Romania, United Arab Emirates (U.A.E), Antigua and Barbuda, Ukraine, Oman, Qatar, Kuwait, Saudi Arabia, Djibouti, Saint Christopher and Nevis, Dominican Republic, Barbados, Belarus, Peru, Russia, Azerbaijan*1, Uruguay*1, Kazakhstan*1, Cabo Verde*1, Gabonese*1, Guinea-Bissau*1, Colombia*1, São Tomé and Príncipe*1, Equatorial Guinea*1, Bahamas*1, Honduras*1, Mexico*1, Maldives*1

  • *1.Added since May 16, 2020

The measures include following visa restrictions

Starting from 0:00 AM(JST) March 9, all efficacy of single or multiple-entry visas issued by March 8th at Japanese Embassies or Consulates General in China or the Republic of Korea are suspended until the end of May 2020.
Also Visa exemption measures for Hong Kong and Macau, and the Republic of Korea are suspended.

Starting from 0:00AM (JST) March 21, all efficacy of single or multiple entry visas issued by March 20 at Japanese Embassies or Consulates in all areas of the Schengen member states* or Ireland, Andora, Iran, United Kingdom, Egypt, Cyprus, Croatia, San Marino, the Vatican, Bulgaria, Monaco or Romania are terminated and visa exemption measures are suspended.These measures will apply until the end of May 2020, and the applicable date may be updated.

Starting from 0:00AM (JST) March 27, all efficacy of single or multiple entry visas issued by March 27 at Japanese Embassies or consulates in Indonesia, Singapore, Thailand, Philippines, Brunei Darussalam, Viet Nam, Malaysia, Israel, Qatar, Democratic Republic of the Congo or Bahrain will be terminated and visa exemption measures will be suspended until the end of May 2020.

Starting at 12:00 a.m. JST on April 3, 2020, valid primary and multiple-entry visas issued by the Embassies or Consulates General of Japan located in any country except those countries subject to immigration restrictions under the Immigration Control Act will be suspended. This will also apply to visa exemption measures for these countries. The suspensions will apply until the end of May 2020, and the period of suspension may be renewed.

  • Iceland, Italy, Estonia, Austria, Holland, Greece, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Marta, Latvia, Lithuania, Liechtenstein, Luxembourg

For customers arriving in Japan

To comply with Japan’s strengthened quarantine system, our passengers may experience longer wait times after arriving in Japan – both to deplane and at the airport.

When arriving at Tokyo Narita Airport, there are special designated quarantine stations where you are able to wait until you have test results and can clear quarantine. For those not needing to use public transportation from the airport, you will be able to wait for test results at home. However, for those planning to use public transportation, you will need to wait either at the airport or in designated locations the government has secured near the airport.

In some cases, we may ask our customers to move from Narita Airport to Chubu International Airport to wait at designated facilities. If customers need to move to Chubu, the government has arranged for planes to transport you to and from the airport quarantine facilities. Once you've cleared quarantine and received negative test results, you'll be transported back to Narita to continue your journey.

As you are planning your trip to Japan, please keep this wait time in mind.

Entry into Regions Outside of Japan (Updated May 22 2020)

Regions outside of Japan are reinforcing quarantine processes and implementing various measures, including making changes to entry conditions.

Passengers flying with ANA are asked to check the information provided by the embassy and consulate of their destination as well as information from health organizations.

Below are known entry restrictions in other regions:

Beginning March 13, 2020, 12:00 (GMT), all visas issued to foreign nationals, with the exception of a few special visas, will be invalid.
Starting February 15, all travelers, including Indian nationals, who have travelled to Japan, Germany, Spain, France, South Korea, Iran, Italy, China, Hong Kong, Thai, Singapore and Malaysia will apply for isolation measures for a minimum of 14 days.
For details, please visit the Ministry of Foreign Affairs Overseas Safety website.

Passengers arriving at airports in China are reportedly being subject to movement restrictions, asked to stay at home under self-quarantine, or quarantined in a dedicated hotel and prohibited from going to their reserved hotel. Starting from March 16, 0:00 (Japan Time), all persons who come to Beijing from outside China will be transferred to an intensive observation center and will be isolated for 14 days. Therefore, please check the Ministry of Foreign Affairs of Japan's homepage as well as information from the Chinese embassy and consulate general for the latest situation before flying with us.
The Ministry of Foreign Affairs of the People's Republic of China announced at 12:00 (CST) AM on March 10, 2020 that visa exemption for those staying in China for no longer than 15 days will be lifted temporarily for Japanese nationals entering the country for the purposes of (1) travel, (2) visiting friends, or (3) transiting. Visa exemption will continue to be applied to others and Japanese nationals visiting China for the purpose of (1) business or (2) visiting relatives. In this instance, however, you must submit the original copy of a document issued no earlier than 7 days prior by the inviting party within China. This document must contain your name, a contact in China, and details on how that person can be reached. For further details, please see the Ministry of Foreign Affairs of Japan's international safety homepage.

At Beijing Airport, it may take several to 10 hours to get home after getting through immigration and quarantine, and there is no place to buy food and drink on the way. We recommend that you purchase drinks and food if needed at Narita Airport.

The Ministry of Justice in South Korea has lifted visa exemption for those entering South Korea with a valid Japanese passport (including diplomatic passports and official passports). As a result, all Japanese passport holders will not be permitted entry to South Korea after the lifting of visa exemption (12:00 AM on March 9, 2020) if they do not obtain a new South Korean visa. Moreover, all valid visas granted to Japanese nationals by any of the South Korean diplomatic offices within Japan (embassy, consulate, etc.) will be rendered invalid. This applies to all single entry and multiple entry visas. Your visa will also be checked by an immigration officer when passing through immigration in South Korea. However, the measures mentioned above will not be applied to non-Korean nationals who have completed foreign registration (including those with permanent residency) and persons who have a valid address in South Korea. For further details, please see the Ministry of Foreign Affairs of Japan's international safety homepage.

As of the morning of March 10, 2020, the Italian government has extended the prime ministerial decree made on March 8, which restricted the movement of persons in the region of Lombardy and 14 provinces across 4 other regions, to the whole of Italy. Please note that travel for work and health-related reasons is still permitted. For further details, please see the Ministry of Foreign Affairs of Japan's international safety homepage.

The Vietnamese authorities require you to submit an electronic medical declaration form for entry to Vietnam.
Please visit Vietnam Health Declaration and submit the form via website.

The Philippines government announced on March 16 that all public transportation in the Manila metropolitan area will be banned immediately, in order to prevent the spreading of COVID-19.

The Philippines government now requires all passengers arriving in the Philippines to undergo COVID-19 RT-PCR test as well as quarantine procedures in approved facilities while awaiting the results of their tests.(Updated On : 11 May 2020)

From March 26 to April 30 (Hawaii time), all arrivals, whether residents or visitors, will be required to undergo 14 days of self-quarantine.
Please note that residents should stay at home and visitors should stay at respective hotel to avoid contact with the community.

The Singaporean authorities require entrants to submit the Singapore Medical Declaration Form electronically.
Applications can be made three days prior to departure, so please submit the form from the Singapore Health Declaration website.

The Singapore government requires passengers to wear face masks on board.

The Hong Kong authorities require you to submit an electronic medical declaration form for entry into Hong Kong. Please submit the form from the HKSAR Department of Health website.

The Hong Kong Government requires passengers to wear masks in the following areas.

  • Arrival line from the aircraft to the arrival floor : mask recommended
  • Departure line from the departure floor to the aircraft : mask required

The Government of Canada requires all passengers to wear masks or face masks that fully cover the mouth and nose on board and at Canadian airports.
Please see the Government of Canada Homepage for further details.

The state government of Hesse requires to wear masks that fully cover the mouth and nose at all times, when using public transportation facilities, stores, banks and post offices in Hesse.
Please visit the Hessische Landesregierung Homepage (German language) for details.

Each state in the United States requires that you wear a mask or a face mask that covers your mouth and nose at the airport.
See the website of each airport for further details.

Notices

There have been reports of passengers not being able to enter a region despite having the travel documents that are usually acceptable for entry. According to reports, there are some countries that have implemented strict entry conditions for passengers who have stayed in certain regions with confirmed cases of the virus immediately before travel. The situation is changing every day, with quarantine measures, border closure and blockade measures announced for a certain period of time after entering each region. For this reason, passengers are asked to check the latest travel conditions and local information provided by the embassy and consulate of their destination as well as information from health organizations.

In response to immigration restrictions being placed by each region, we are allowing passengers to change and request refunds for ANA-operated international flights free of charge, regardless of fare regulations. For flights tickets purchased through travel agencies or other non-ANA channels, please contact the location where you made your purchase.

Please note that self-service check-in machines and some online check-in functions may not be available for use for certain routes due to travel restrictions being put in place by each region.

Airport Handling (Updated May 22 2020)

Due to the expansion of COVID-19, strict entry restrictions and quarantine procedures,  there is a possibility that customers will be kept waiting a long time for entry into each country.
We will continue to strive and maintain our airport service, but we would appreciate your understanding in advance for the inconvenience.

Due to the temporary reduction in flights caused by falling passenger demand, some airport counters may either be closed temporarily or operating at different hours.

At Haneda Airport Terminal 2, the following facilities set up between counters 10 and 14 in the departure lobby on the 2nd floor are closed temporarily for domestic flights as of April 17.

  • ANA SUITE CHECK-IN
  • PREMIUM CHECK-IN
  • Self Service Check-in machine
  • ANA Baggage Drop (self-service baggage drop machine)
  • Special Assistance
  • Check-in, Ticketing and International check-in, Baggage Drop Counter
  • Group Check-in, Transit from International Flights to Domestic Flights
  • Security Check C, D

If your flight will be departing from this terminal, please use the facilities set up between counters 3 and 9.

The Ministry of Land, Infrastructure, and Transport issued an order to ask passengers with fever to refrain from using airplanes, to prevent the expansion of COVID-19. Due to this order, we are taking measures to check the body temperature of boarding passengers with thermographs at Haneda Airport, We appreciate your understanding and cooperation.

ANA Group flights will temporarily depart from Terminal 4 until May 26, 2020.

ANA Group flights will temporarily depart and arrive at Manila Airport Terminal 1 from March 28, 2020.

On-Board Handling (Updated May 19 2020)

ANA will continue to adopt precautionary measures in response to the outbreak of the Coronavirus in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees. We kindly request your understanding of any inconveniences caused by changes to our in-flight services.

Premium Class

Some Premium Class services provided on our Japanese Domestic routes have changed.

  • Limited drinks menu: Wine, Beer, Cola, Water, Perrier on all routes.
  • Period: From March 22, 2020 onward

Economy Class

Economy Class services provided on our Japanese Domestic routes have changed.

  • Drink services will be suspended on all routes. Please bring your own drinks.
  • Period: From March 6, 2020 onward

First Class

The menu will change from April 1, 2020 due to operation of meal caterer in Frankfurt is extremely limited.
The menu will change from April 12, 2020 due to operation of meal caterer in London is extremely limited.

Applicable International Routes Period
From Frankfurt to Japan From April 1, 2020 until further notice
From London to Japan From April 12, 2020 until further notice
First Class Pre-order Meal service

First Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Frankfurt to Japan From April 1, 2020 until further notice
From London to Japan From April 12, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve an except for Vegetarian Vegan Meal Stricted vegetarian (vegan) meal (VGML)
From London to Japan From April 12, 2020 until further notice Unable to reserve all menus

Business Class

Some of the Business Class services provided on our international routes have changed as of March 5, 2020.

  • Meals: Japanese couese
  • Drinks: Bottled Water, Wine, Beer, Cola

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
The menu will change from March 25, 2020 due to operation of meal caterer in Paris is extremely limited.
The menu will change from April 1 2020 due to operation of meal caterer in Frankfurt is extremely limited.
The menu will change from April 12, 2020 due to operation of meal caterer in London is extremely limited.
For further details, please see the page with Business Class meals and drinks by route.

Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong,Seoul (Gimpo) ⇔ Japan From March 5, 2020 until further notice
From Paris to Japan From March 25, 2020 until further notice
From Frankfurt to Japan From April 1, 2020 until further notice
From London to Japan From April 12, 2020 until further notice
Business Class Pre-order Meal service

Business Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇔ Japan From March 5, 2020 until further notice
From Paris to Japan From March 25, 2020 until further notice
From Frankfurt to Japan From April 1, 2020 until further notice
From London to Japan From April 12, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Paris to Japan From March 25, 2020 until further notice Unable to reserve all menus
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve an except for Vegetarian Vegan Meal Stricted vegetarian (vegan) meal (VGML)
From London to Japan From April 12, 2020 until further notice Unable to reserve all menus
From Japan to Shanghai(Hongqiao, Pudong) From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML) 
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)

Economy Class

Some of the Economy Class services provided on our routes have changed as of March 1, 2020.

  • Meals: Japanse or International menu without choice
  • Drinks: Bottled Water

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
The menu will change from March 25, 2020 due to operation of meal caterer in Paris is extremely limited.
The menu will change from April 1 2020 due to operation of meal caterer in Frankfurt is extremely limited.
The menu will change from April 12, 2020 due to operation of meal caterer in London is extremely limited.
For further details, please see the page with Economy Class meals and drinks by route.

Paid Exclusive Dining service

Paid Exclusive Dining service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) From March 1, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Paris to Japan From March 25, 2020 until further notice Unable to reserve all menus
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve an except for Vegetarian Vegan Meal Stricted vegetarian (vegan) meal (VGML)
From London to Japan From April 12, 2020 until further notice Unable to reserve all menus
From Japan to Shanghai(Hongqiao, Pudong) From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML) 
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)

Sales will be suspended on the applicable routes.
Please note that the pre-order service for international routes will also be suspended, and that any pre-orders which have already been placed for flights on the applicable routes will be canceled.

Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 until further notice
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

The provision of newspapers and magazines will be suspended.

Japan Domestic Routes
Applicable Routes Period
All routes From March 2, 2020 onward
International Routes
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

The provision of newspapers and magazines in the seat pockets will be suspended.

International Flights

  • TSUBASA -GLOBAL WINGS-, ANA SKY CHANNEL: Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
  • ANA SKY SHOP: Provision will be suspended.
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

Domestic Flights

  • TSUBASA -GLOBAL WINGS, ANA SKY SHOP, SERVICE INFORMATION (all classes), menu (Premium Class): Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
Applicable Routes Period
All routes From March 6, 2020 onward

Premium Class

Pillow and Blancket services will be suspended in Premium Class on all routes.

Applicable Japan Domestic Routes All routes
Period From March 6, 2020 onward

Economy Class

Blancket services will be suspended in Economy Class on all routes.

Applicable Japan Domestic Routes All routes
Period From March 6, 2020 onward

By request of the Japanese Ministry of Health, Labour and Welfare, we have been making an on-board announcement on some flights asking passengers with symptoms, such as a cough or fever or those taking cough or fever medication, to report to an airport quarantine inspector upon arrival.

Applicable Routes From Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong to Japan

Certain anti-bacterial air sanitizers used to prevent the spread of COVID-19 and similar infections are not permitted for air transport.

Examples of Applicable Products

Cleverin (stand-alone type, stick pen type, stick hook type) by Taiko Pharmaceuticals Co., Ltd

  • Sanitizers that are applied directly to the hands (including gel-type ones) are permitted for both carry-on and check-in.

A health card created by the Japanese Ministry of Health, Labour and Welfare and quarantine stations entitled "Novel Coronavirus Infection Occurring in Wuhan City, China" is being distributed on board to passengers on the following flights.

Applicable Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇒ Japan

Premium Services (including lounges) (Updated April 30 2020)

  • We have suspended buffet meal services and reduced all other food and beverage offerings at the lounge with the welfare of our customers in mind.
  • We may close or change opening hours of international and domestic lounges and guide customers to lounges which remain open.
  • Since lounges are temporarily closed at many airports outside of Japan, Please check the latest status at your departure airport.

Changes to Lounge opening hours

Haneda Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2   ANA SUITE LOUNGE Closed Closed from 11th April
Terminal 2   ANA LOUNGE Closed Closed from 8th April
Terminal 2   ANA ARRIVAL LOUNGE Closed Postpone opening from 29th March until further notice
Terminal 3 Near Gate 110 ANA SUITE LOUNGE Normal Operation From 5:00 until last departure of ANA flight
Terminal 3 Near Gate 110 ANA LOUNGE Closed* Closed from 8th April
Terminal 3 Near Gate 114 ANA SUITE LOUNGE Closed Closed from 18th March
Terminal 3 Near Gate 114 ANA LOUNGE Closed Closed from 18th March
  • All customers are requested to use ANA SUITE LOUNGE from 8th April.
Narita Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1 Satellite 2 ANA LOUNGE Closed Postpone opening from 29th March until further notice
Terminal 1 Satellite 4 ANA SUITE LOUNGE Closed Closed from 1st April
Terminal 1 Satellite 4 ANA LOUNGE Closed Closed from 1st April
Terminal 1 Satellite 5 ANA SUITE LOUNGE Normal Operation From 6:30 until last departure of ANA flight
Terminal 1 Satellite 5 ANA LOUNGE Closed* Closed from 8th April
Terminal 1   ANA ARRIVAL LOUNGE Closed Closed from 9th April
  • All customers are requested to use ANA SUITE LOUNGE from 8th April.
Chubu Centrair International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   STAR ALLIANCE LOUNGE Closed Closed from 30th March
Kansai International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   ANA LOUNGE Closed Closed from 30th March
Honolulu International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2 EWA concourse ANA SUITE LOUNGE Closed Closed from 29th March
Terminal 2 EWA concourse ANA LOUNGE Closed Closed from 29th March
  • No changes to opening hours of domestic lounges as of 28th March.
  • Services and Opening hours of third party lounge may change without prior notice.

Changes to Domestic Lounge opening hours

Airport Satellite Lounge Opening hours Note
Haneda Near Gate 62 ANA SUITE LOUNGE Closed* Closed from 17th April
Haneda Near Gate 62 ANA LOUNGE Closed Closed from 17th April
Haneda Near Gate 60 ANA LOUNGE Normal Operation From 5:15 until last departure of ANA flight
New Chitose   ANA SUITE LOUNGE Closed* Closed from 17th April
New Chitose   ANA LOUNGE Normal Operation From 6:15 until last departure of ANA flight
Itami   ANA SUITE LOUNGE Closed* Closed from 17th April
Itami   ANA LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Fukuoka   ANA SUITE LOUNGE Closed* Closed from 17th April
Fukuoka   ANA LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Okinawa (Naha)   ANA SUITE LOUNGE Closed* Closed from 17th April
Okinawa (Naha)   ANA LOUNGE Normal Operation From 6:05 until last departure of ANA flight
  • Diamond member customers are requested to use dedicated space in ANA LOUNGE.

No changes to opening hours of ANA LOUNGE aside from above airports.

Partial closure of seating area at lounges

Some seating areas will be closed during less congested times of the day.

Affected lounges

International lounges: Haneda Airport, Narita Airport
Domestic lounges: New Chitose Airport, Haneda Airport, Itami Airport, Fukuoka Airport, Okinawa (Naha) Airport

Period

Actions at each airport will be taken accordingly.

Closure of TIAT Shower room at Haneda Airport

Due to closure of TIAT Shower room at Terminal 2 and 3, shower service is not available.

Period

From 3rd April until further notice.

Closure of ANA PREMIUM CHECK IN facility at domestic airport

Affected Airport & Period

Haneda Airport (South side, ANA SUITE CHECK IN,ANA PREMIUM CHECK IN) : From 17th April*1
Itami Airport : 1st May (Only the PREMIUM security checkpoint is closed.)

  • *1.ANA PREMIUM CHECK IN at North side is open.

Closure of ANA SUITE CHECK IN

"ANA SUITE CHECK IN" for international flight is temporarily closed at Haneda and Narita Airport.

Affected Airport & Period

 Haneda: From 9th April until further notice.
 Narita: From 10th April until further notice.

Boarding-Related Requests (Updated May 20 2020)

A request for boarding

Please wear a mask when boarding.
Some partner airlines mandatorily require you to wear a mask.
Please check the website of each airline when you travel.

Customers Suspected of Being Infected with the Coronavirus

Following the Japanese Government policies to prevent the further spread of Coronavirus and to ensure the safety and health of our customers, ANA may deny boarding to customers who have any of the following symptoms:

  • Fever and strong feeling of weariness (fatigue)
  • Shortness of breath (difficulty breathing)

We apologize for any inconvenience this may cause, but we ask for your understanding and cooperation in order to ensure safe and secure environment for our customers.

Thank you for your continued support and understanding.