Handling Procedures in Response to the Spread of COVID-19

Updated November 30, 2020

Thank you very much for your continued and loyal support of ANA.

ANA has adopted a range of precautionary measures in response to the outbreak of COVID-19 in order to maintain a safe, secure environment for its customers, cabin crew and other employees.
ANA's handling in regard to this outbreak is as follows.

Information
  • The information for "Entry into Regions Outside of Japan" has been updated. (Updated November 27, 2020)
  • The information for "Airport Handling" has been updated. (Updated November 25, 2020)
  • The information for "On-Board Handling" has been updated. (Updated November 20, 2020)

Restrictions and Measures Upon Entry into Japan (Updated October 31, 2020)

Due to the landing refusal added by the Ministry of Justice, the following customers will not be able to enter Japan.

Passengers to Whom Entry Restrictions Apply

Non-Japanese nationals who stayed in the following areas within 14 days prior to their arrival in Japan:

San Marino, Iceland, Ireland, Andorra, Italy, Iran, Estonia, Austria, Netherlands, Switzerland, Sweden, Spain, Slovenia, Denmark, Germany, Norway, Vatican City, France, Belgium, Portugal, Malta, Monaco, Liechtenstein, Luxembourg, Albania, Armenia, Israel, Indonesia, United Kingdom, Ecuador, Egypt, Canada, North Macedonia, Cyprus, Greece, Croatia, Kosovo, Congo, Côte d'Ivoire, Slovakia, Serbia, Czech Republic, Chile, Dominica, Turkey, Panama, Hungary, Bahrain, Philippines, Finland, Brazil, Bulgaria, United States, Bosnia and Herzegovina, Bolivia, Poland, Malaysia, Moldova, Morocco, Montenegro, Mauritius, Latvia, Lithuania, Romania, United Arab Emirates (U.A.E), Antigua and Barbuda, Ukraine, Oman, Qatar, Kuwait, Saudi Arabia, Djibouti, Saint Christopher and Nevis, Dominican Republic, Barbados, Belarus, Peru, Russia, Azerbaijan, Uruguay, Kazakhstan, Cabo Verde, Gabonese, Guinea-Bissau, Colombia, São Tomé and Príncipe, Equatorial Guinea, Bahamas, Honduras, Mexico, Maldives, Afghanistan, Argentina, India, El Salvador, Ghana, Guinea, Kyrgyz Republic, Tajikistan, Pakistan, Bangladesh, South Africa, Algeria, Iraq, Eswatini, Guyana, Cameroon, Cuba, Guatemala, Grenada, Costa Rica, Jamaica, Georgia, Senegal, Saint Vincent and the Grenadines, Central Africa, Nicaragua, Haiti, Mauritania, Lebanon, Nepal, Surinam, Paraguay, Venezuela, Uzbekistan, Kenya, Comoros, Republic of Congo Country, Sierra Leone, Sudan, Somalia, Namibia, Palestine, Botswana, Madagascar, Libya, Liberia, Ethiopia, Gambia, Zambia, Zimbabwe, Tunisia, Trinidad and Tobago, Nigeria, Bhutan, Belize, Malawi, South Sudan, Rwanda, Lesotho, Republic of the Union of Myanmar*1, Jordan*1

  • *1.Added since November 1, 2020

Quarantine measures upon entry into Japan:

The Ministry of Health, Labour and Welfare requests passengers arriving on international flights departing from all countries and regions to do the following in preparation for and after entry into Japan.

  • Even if your health condition is good, you will be asked to isolate for 14 days counting from the next day of entering Japan at the place designated by the quarantine director (such as home), and not to use the public transportation, including transportation from airports.
    Note that public transportation from the airport includes domestic transfers.
  • With this reason, before entering Japan you will need to secure a place to stay for 14 days and the private transportation to the place.
  • When entering Japan, the quarantine officer will register your quarantine place and your transportation from the airport.

The Japanese government has established a list of countries and regions which are subject to entry restrictions under the Immigration Control and Refugee Recognition Act. All persons who have stayed in a listed country or region (regardless of when it was added to the list) within 14 days prior to their entry into Japan are required to undergo antibody tests as well as regular health condition checks that are conducted by a public health center in Japan or other relevant authority.

Travelers connecting to an international flight

Travelers who are not entering Japan and transferring directly to a third country by transit, are not required to submit any documents and undergo inspections.
However, the following cases require entry into Japan. Please be informed that foreign nationals arriving from prohibited countries will not be allowed to enter Japan.

  • Transferring between Tokyo International Airport (Haneda Airport) and Narita International Airport
  • Travelers with a connecting flight out of Narita International Airport the following day

Non-Japanese nationals who have stayed in the following areas within 14 days prior to their arrival in Japan are subject to denial of entry (unless there are special circumstances):

San Marino, Iceland, Ireland, Andorra, Italy, Iran, Estonia, Austria, Netherlands, Switzerland, Sweden, Spain, Slovenia, Denmark, Germany, Norway, Vatican City, France, Belgium, Portugal, Malta, Monaco, Liechtenstein, Luxembourg, Albania, Armenia, Israel, Indonesia, United Kingdom, Ecuador, Egypt, Canada, North Macedonia, Cyprus, Greece, Croatia, Kosovo, Congo, Côte d'Ivoire, Slovakia, Serbia, Czech Republic, Chile, Dominica, Turkey, Panama, Hungary, Bahrain, Philippines, Finland, Brazil, Bulgaria, United States, Bosnia and Herzegovina, Bolivia, Poland, Malaysia, Moldova, Morocco, Montenegro, Mauritius, Latvia, Lithuania, Romania, United Arab Emirates (U.A.E), Antigua and Barbuda, Ukraine, Oman, Qatar, Kuwait, Saudi Arabia, Djibouti, Saint Christopher and Nevis, Dominican Republic, Barbados, Belarus, Peru, Russia, Azerbaijan, Uruguay, Kazakhstan, Cabo Verde, Gabonese, Guinea-Bissau, Colombia, São Tomé and Príncipe, Equatorial Guinea, Bahamas, Honduras, Mexico, Maldives, Afghanistan, Argentina, India, El Salvador, Ghana, Guinea, Kyrgyz Republic, Tajikistan, Pakistan, Bangladesh, South Africa, Algeria, Iraq, Eswatini, Guyana, Cameroon, Cuba, Guatemala, Grenada, Costa Rica, Jamaica, Georgia, Senegal, Saint Vincent and the Grenadines, Central Africa, Nicaragua, Haiti, Mauritania, Lebanon, Nepal, Surinam, Paraguay, Venezuela, Uzbekistan, Kenya, Comoros, Republic of Congo Country, Sierra Leone, Sudan, Somalia, Namibia, Palestine, Botswana, Madagascar, Libya, Liberia, Ethiopia, Gambia, Zambia, Zimbabwe, Tunisia, Trinidad and Tobago, Nigeria, Bhutan, Belize, Malawi, South Sudan, Rwanda, Lesotho, Republic of the Union of Myanmar*1, Jordan*1

  • *1.Added since November 1, 2020

The measures include following visa restrictions

Starting from 0:00 AM(JST) March 9, all efficacy of single or multiple-entry visas issued by March 8th at Japanese Embassies or Consulates General in China or the Republic of Korea are suspended for the time being.
Also Visa exemption measures for Hong Kong and Macau, and the Republic of Korea are suspended.

Starting from 0:00AM (JST) March 21, all efficacy of single or multiple entry visas issued by March 20 at Japanese Embassies or Consulates in all areas of the Schengen member states* or Ireland, Andora, Iran, United Kingdom, Egypt, Cyprus, Croatia, San Marino, the Vatican, Bulgaria, Monaco or Romania are terminated and visa exemption measures are suspended.These measures will apply for the time being.

Starting from 0:00AM (JST) March 27, all efficacy of single or multiple entry visas issued by March 27 at Japanese Embassies or consulates in Indonesia, Singapore, Thailand, Philippines, Brunei Darussalam, Viet Nam, Malaysia, Israel, Qatar, Democratic Republic of the Congo or Bahrain will be terminated and visa exemption measures will be suspended for the time being.

Starting at 12:00 a.m. JST on April 3, 2020, valid primary and multiple-entry visas issued by the Embassies or Consulates General of Japan located in any country except those countries subject to immigration restrictions under the Immigration Control Act will be suspended. This will also apply to visa exemption measures for these countries. The suspensions will apply for the time being.

  • Iceland, Italy, Estonia, Austria, Holland, Greece, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Marta, Latvia, Lithuania, Liechtenstein, Luxembourg

For customers arriving in Japan

To comply with Japan’s strengthened quarantine system, our passengers may experience longer wait times after arriving in Japan – both to deplane and at the airport.

Customers who have stayed in a country or region subject to denial of landing as designated by the Japanese government within 14 days prior to their arrival in Japan are required to undergo antibody tests after arriving in Japan. Such customers are required to wait at a location within the airport premises that is designated by the quarantine authorities until they receive their test results.

As you are planning your trip to Japan, please keep this wait time in mind.

Phased Measures for Resuming Cross-Border Travel

The Government of Japan has started the “Residence Track” which allows the resumption of travel between Japan and each of the following countries/regions while maintaining the requirement of a 14-days quarantine at home or another designated area (The starting date for each country/region is indicated below).

Countries/Regions

  • Thailand (July 29)
  • Vietnam (July 29)
  • Malaysia (September 8)
  • Cambodia (September 8)
  • Laos (September 8)
  • Myanmar (September 8)
  • Taiwan (September 8)

Entry into Regions Outside of Japan (Updated November 27, 2020)

Due to the strengthening of the quarantine measures in each region such as changing of entry conditions, are being implemented. Customers should check the newest information from embassies, consulates, and health institutions of the countries they are visiting.

Changes and refunds for ANA international flight tickets due to embarkation/disembarkation restrictions are accepted without charge, regardless of the fare rules.
For tickets purchased from travel agencies and such other than ANA, please contact your place of purchase.

Web check-in and automatic check-in machines may be suspended on certain routes due to travel restrictions.

East Asia

All passengers travelling to China

The following measures are being implemented in accordance with public notices issued by the Ministry of Foreign Affairs of the People's Republic of China, the National Immigration Administration, and the Chinese quarantine authorities.

  • Temporary suspension of all visa exemptions for stays in China of up to 15 days
  • Temporary suspension of entry to China by all foreign nationals with Chinese visas or residence permits that were valid up to and including March 28
  • Upon entry to China, passengers are required to present the submission completion screen (QR code) for the online health declaration when disembarking the aircraft. Passengers can submit the online health declaration from the day prior to departure via the General Administration of Customs, P. R. China homepage (Simplified Chinese) or following QR code.
Passengers using WeChat, please scan the following QR code.
QR code for Customs services on WeChat
If you don’t have WeChat, please scan the following QR code.
"China Customs" APP (Android) "China Customs" APP (iOS)
  • Attention Points
    • "Seat No" must be filled in when reporting.Please fill in the seat number after confirming online check-in.Passengers who have not reserved seats in advance can fill in "NA" first,After confirming the seat number on the day of departure, modify the registration information again.(After the modification, the system will generate a new QR code, please pay attention.)
    • Quarantine personnel will check the QR code generated by the system after completing the declaration. If passengers cannot show the QR code when they arrive, they may be asked to get off the plane last. Therefore, please be sure to save a screenshot of the QR code with the latest seat number for inspection.

Passengers Departing on a Nonstop Flight from Japan to China

From November 8, 2020 onward in accordance with public notices issued by the Civil Aviation Administration of China, General Administration of Customs, and the Ministry of Foreign Affairs of the People's Republic of China, passengers require both a negative COVID-19 PCR test certificate and a negative serum IgM antibody test certificate issued within the 2 days before departure (counted from the specimen collection date) by a medical institution designated by the Chinese authorities.
Passengers must submit their original negative test certificate and a copy thereof when checking in for their flight.

Passengers Departing from or Traveling via a Country (Region) Other than Japan for China

  • This also applies to passengers traveling from a third country via Japan to China.
  • Passengers must have both a negative COVID-19 PCR test certificate and a negative serum IgM antibody test certificate both issued within the 2 days before departure for China. The PCR test and antibody test must each be conducted twice, once in the departure location and once in the country (region) via which you are traveling.
  • Chinese nationals must obtain a Health Code before they travel, while foreign nationals must obtain a Health Declaration Form. Please apply for either the code or form in advance of traveling, as these will be confirmed upon check-in.

There are no PCR or IgM antibody testing booths in the transfer areas at Japanese airports, and connecting passengers are prohibited from leaving the airports and taking the tests within Japan.
Therefore, passengers planning on traveling via Japan are advised to revise their itinerary if at all possible and travel on a nonstop flight to China. If special circumstances dictate that you must travel via Japan, please apply for a Japanese visa at the Japanese embassy or consulate general at your departure location, and be sure to follow the 14-day quarantine instructions upon entering Japan. Once the quarantine period is over, you will have to follow the same testing rules before traveling onward as for nonstop flights to China.

For further details, please see the Embassy of the People's Republic of China in Japan homepage (Japanese/Simplified Chinese) and Q&A (Japanese/Simplified Chinese).

  • The Hong Kong authorities require you to submit an electronic medical declaration form for entry into Hong Kong. Please submit the form from the HKSAR Department of Health website.
    Moreover, for information on quarantine procedures after arriving at a Hong Kong airport, please see the homepage for the Hong Kong SAR Government.
  • Passengers entering Hong Kong are subject to a mandatory quarantine of 14 nights (15 days) at a hotel after their arrival.
    Upon entering Hong Kong, you will be required to have confirmation of a hotel reservation for the above period. Please prepare this confirmation of your hotel reservation before traveling as it will be checked when checking in for the flight.
  • The government of Hong Kong requires the wearing of masks or face covers that sufficiently cover the mouth and nose at the airport.

Based on instructions from the Taiwanese authorities, all passengers departing on the first flight of their itinerary between December 1, 2020 and February 28, 2021 will require a negative COVID-19 PCR test certificate (in English or Chinese) obtained no more than 3 business days prior to the departure date. This applies regardless of nationality or purpose of travel. For details, please see the Japan-Taiwan Exchange Association website.

Additionally, passengers are required to submit a Health Declaration Form online.
Please visit the homepage for Taiwan's Ministry of Health and Welfare to submit the form before you travel.

The Ministry of Justice in South Korea has lifted visa exemption for those entering South Korea with a valid Japanese passport (including diplomatic passports and official passports). As a result, all Japanese passport holders will not be permitted entry to South Korea after the lifting of visa exemption (12:00 AM on March 9, 2020) if they do not obtain a new South Korean visa. Moreover, all valid visas granted to Japanese nationals by any of the South Korean diplomatic offices within Japan (embassy, consulate, etc.) will be rendered invalid. This applies to all single entry and multiple entry visas. Your visa will also be checked by an immigration officer when passing through immigration in South Korea. However, the measures mentioned above will not be applied to non-Korean nationals who have completed foreign registration (including those with permanent residency) and persons who have a valid address in South Korea. For further details, please see the Ministry of Foreign Affairs of Japan's international safety homepage.

The government of South Korea requires the wearing of masks on board and at the airport.

South East Asia

The Vietnamese authorities require you to submit an electronic medical declaration form for entry to Vietnam.
Please visit Vietnam Health Declaration (Vietnamese page) and submit the form via website.

The Philippines government requires all passengers arriving in the Philippines to undergo COVID-19 RT-PCR test as well as quarantine procedures in approved facilities while awaiting the results of their tests.

Passengers entering the Philippines are required to submit one of the following electronic forms, so please ensure that you register your information before traveling.

Overseas Filipino Workers (OFW) can also submit the electronic form via the website below. 

The Singaporean authorities require entrants to submit the Singapore Medical Declaration Form electronically.
Applications can be made three days prior to departure, so please submit the form from the Singapore Health Declaration website.

The Singapore government requires passengers to wear face masks on board.

Additionally, travelers without Singaporean nationality will require a negative COVID-19 PCR test certificate issued within the 72 hours before departure.

  • However, this excludes those who have visited low-risk countries*1 within the previous 14 days and have traveled or connected via Japan.
    • *1.Australia, New Zealand, Brunei, Mainland China, Hong Kong, Macao, Taiwan, Malaysia (excluding Sabah state), Vietnam.
      For details, please see the Embassy of Japan in Singapore homepage.

All passengers including Indonesian passport holders entering Indonesia must hold a required visa and must bring a Health Certificate in English stating the results of a negative PCR Covid-19 examination. The Health certificate should be valid for a maximum of 7 days before the date of entry.
Passengers who have not taken a PCR Check and whose documents are considered insufficient might be asked to take a PCR check under the government instructions.
For more detailed information, please visit Indonesian Ministry of Foreign Affairs official website (available in English and Bahasa Indonesia)

As per the instructions of the relevant Malaysian authorities, passengers are required to register for MySejahtera by the time they enter Malaysia.
For further details, please see the MySejahtera page.

South Asia/Oceania

Currently, International passenger flights have been suspended for both arrival and departure in India (except those flights which are approved by the authorities). All foreign nationals are allowed to enter the country with proper documentation except for sightseeing purposes.
For more information, please check the Ministry of Foreign Affairs of Japan, Overseas Safety Homepage.

For visa process, please check with the Embassy of India in Japan or the Consulate General of India in Osaka.

In addition, in order to prevent the spread of the New Coronavirus infection, the government of India requires all passengers to submit certain information before the arrival of the flight in India.
If you have purchased a ticket to India, please contact us at least 48 hours before the departure of your flight with below information.
In-case all the required documents are not submitted in advance, you may be refused boarding or not allowed to enter India.

Thank you for your understanding and cooperation.

Information required by the Government of India (English only)
  • Flight number and departure date
  • Name (same as passport)
  • Date of birth (DD/MM/YYYY)
  • Gender (Male / Female / Others)
  • Passport number
  • Purpose of entering India
  • Type of visa
  • Domicile in India state
  • Full address in India (specify district)
  • Contact phone numbers outside India
  • Contact phone number in India
  • COVID-19 test done (Yes / No)
  • Designation in the company (Profession / Skill-Set)
  • For Mumbai route, we will send you a Google form for answering after contacting the following ANA Mumbai Office Reservation Email.
  • For Delhi route, please send the necessary information directly to the following ANA Delhi Branch Reservation Email.
  • Contact information
    • For Haneda = Delhi route: ANA Delhi Branch Reservation Email Address: delrsvn@ana.co.jp
    • For Narita = Mumbai route: ANA Mumbai Office Reservation Email: bomrsvn@ana.co.jp
    • English and Japanese language is available.
    • Business hours are 9: 00-18: 00 Indian time excluding holidays.
Exemption of quarantine at a government-designated facility / domestic transfer
  • Quarantine registration
    It is strongly recommended to apply for the Self-Declaration form / Self-Reporting Form and obtain a registration confirmation email. Please apply from here, the link of Delhi airport website.
    After arriving at an airport, the quarantine officer will ask you to show the approval screen, so please save it on your mobile phone or tablet, or carry a printed document with you.
    • If it is difficult to apply online, you can also apply on arrival directly at the airport.
  • Exemption of quarantine / domestic transfer
    Updated on November 5, 2020 - The Ministry of Health and Family Welfare of India has announced a revision in the Guidelines for International Arrival passengers. Previously, if you registered a negative certificate of PCR test that is performed within 96 hours before departure on the homepage, you were required to undergo 14days home quarantine. However, It has been changed as follows.
    • PCR test must be performed within 72 hours before the departure.
    • Those who obtain a negative certificate of PCR test, are exempted from 14 days home quarantine, and instead, self-monitoring of health which includes infection prevention measures such as temperature measurement, wearing masks, ensuring social distance, etc. is required for 14 days.
    • PCR tests can also be performed at both BOM/DEL airports upon arrival at the designated location.

The guideline also mentions that each state may take additional quarantine measures after passengers arrive in their respective states based on local assessments. Passengers are required to check the rules of each state in advance and prepare accordingly.

For passengers who wish to be exempted from quarantine and wish to transfer to other Indian domestic cities, it is necessary to register from here with a negative certificate of PCR test result in advance.

After application, a registration confirmation email will be sent to the applicant. After arriving at the airport, the quarantine officer will ask you to show the approval screen. So please save it on your mobile phone or tablet, or carry a printed document with you.

  • Approval may be obtained even after the deadline, so please register online as soon as you have a PCR test result.
  • If you cannot apply online, you can also show a negative certificate of PCR to the quarantine officer after arriving at the airport. However, it may take some time to complete the procedure at the airport and approve exemption.
  • There is no special instruction from the Government of India regarding the format of the PCR test. Please prepare a general English version that has a description such as RT-PCR or real time PCR and the time of the test.
  • If you are connecting to an Indian domestic flight , you can transfer on the same day or the next day of the arrival of your international flight. Incase of stopover for more than 24Hrs, you will be required to stay for 14 more days and then continue to the final destination.Please check the Quarantine related information in each state.
  • If you stay in Haryana and apply for an exemption at the airport, you may be required to show a housing contract.
  • FRRO may be accepted as a proof of residence, but depending on the quarantine officer, a housing contract may also be required.
  • As per the instructions of the Indian government, it is recommended for every passenger to wear a safety kit including face shield, mask, alcohol based sanitizer etc. Face shields and sanitizers are distributed at the airport check-in counter. Those who take the middle seats are required to wear a gown as part of their PPE. We will prepare the necessary items according to the number of passengers who are eligible.
Passengers flying to Mumbai
  • Submitting Undertaking Form
    Passengers arriving at the Mumbai airport after November 19 are required to submit Undertaking Form on arrival at the Mumbai airport by the Municipal Corporate of Greater Mumbai. Please complete the form as follows and do not forget to bring it with you on the day of your departure.
  • Undertaking Form
  • If there are any undecided or unknown items, please leave blank.
  • Please make sure not to lose the form as you will be checked in at immigration and afterreceiving your checked baggage (planned).
  • Please be aware that you may be asked to take a photo at the time of submission.
  • Download of Aarogya Setu Mobile App
    It is strongly recommended to download the "Aarogya Setu Mobile App", which is an application for tracking people infected with the new coronavirus. Please download the app to your cell phone and register your phone number and other information in advance.

North America/South America/Hawaii

Each state in the United States requires that you wear a mask or a face mask that covers your mouth and nose at the airport.
See the website of each airport for further details.

Passengers traveling to New York

Starting September 30, 2020, travelers are required to complete a Traveler Health Form that includes information on voluntary quarantine and destination for 14 days after arrival in New York. Failure to fill out a health form may result in penalties.

Passengers traveling to Los Angeles

Local authorities in Los Angeles require international passengers of any nationality aged 16 or over to submit a Traveler Form before entering the United States.
Any failure or refusal to submit this form may result in a fine.

The relevant authorities in Canada now require those entering Canada to submit an electronic form before traveling. Please submit the form on the ArriveCAN homepage. If you do not submit the form before departure, you may be fined or denied entry to Canada.

Furthermore, a separate eTA (Electronic Travel Authorization) is also required. For details, please see eTA (Electronic Travel Authorization) Application for Entry into Canada.

The Government of Canada requires all passengers to wear masks or face masks that fully cover the mouth and nose on board and at Canadian airports.
Please see the Government of Canada Homepage for further details.

Passengers must access the Safe Travels app to register the necessary information at least 24 hours before they travel. Please download or print out the QR code obtained after registering all the necessary information and make sure that you have it with you upon departure. You will be required to present this QR code upon arrival in Hawaii.
For further details, please refer to the Safe Travels app website.

Passengers from Japan may bypass the State of Hawai‘i’s mandatory 14-day quarantine if they take a COVID-19 test from a trusted testing partner in Japan. The test must be taken no earlier than 72 hours prior to departure and the test must be negative.
The Hawai‘i State Department of Health (DOH) has approved the use of the COVID-19 Nucleic Acid Amplification Test (NAAT) conducted by a laboratory authorized by Japan’s Ministry of Health, Labor, and Welfare for the pre-travel test.
For further details, please refer to the COVID-19 STATE of HAWAI’I PORTAL.

Upon arrival, an automatic temperature screening system will take passengers' temperatures at the gate. (Young children will have their temperature taken separately by airport staff.)
If passengers arrive in Hawai‘i without valid proof of a negative COVID-19 NAAT, they will be subject to the State of Hawai‘i’s strict 14-day mandatory self-quarantine requirement.
Individuals violating this self-quarantine will be subject to a fine or imprisonment.
After arrival, you will also be required to present a cell phone (or local contact information) on which you will be contactable during the self-quarantine period, so please ensure that your cell phone has sufficient charge before bringing it with you.
For further details and the latest information, please see the State of Hawaii Department of Transportation homepage.

At present, it is necessary to fill out and submit the "Questionnaire on identifying risk factors in travelers (Spanish page)" in advance.

Europe

The state government of Hesse requires to wear masks that fully cover the mouth and nose at all times, when using public transportation facilities, stores, banks and post offices in Hesse.
Please visit the Hessische Landesregierung Homepage (German language) for details.

As per the instructions of the airport authority at Frankfurt Airport, the number of baggage pieces that can be carried on board a flight departing from Frankfurt is restricted to one only.
Please note that this applies to the ANA 204 flight bound for Haneda and onward connecting flights from Frankfurt.

If you arrive in the UK, you must complete this form before you travel. You cannot submit the form until 48 hours before you're due to arrive in the UK. You'll be asked to show your completed form when you arrive at the UK border, either by printing a copy, or showing it on your phone. There is no need to self-isolate if you have arrived in England from Japan unless you visited or spent any part of your journey in one of the Non-designated countries in the preceding 14 days. Check the exempt countries list immediately before you travel as this list can change at short notice. After entering the UK, it is a legal requirement that you wear a face covering on public transport in the UK.
Failure to comply with the above measures is a criminal offence and you could be fined. 
Please visit GOV.UK Homepage for details.
Please confirm the entry restrictions established by the U.K. government before filling out the form.

At present, transfers to a member State of the Schengen Agreement from Germany (Frankfurt Airport) is only admitted for the following cases.

1. If you are eligible for long-term stay in the Destination Country:
2. If you hold a clarification document which is issued by authority of the final destination country (or the next transit country) and the ticket to the final destination.
(The document requires proof of (1) no immigration restrictions or (2) proof of entry permit for the country (final destination). Documents should be written in English, e.g. a copy of a country’s web page)

It is the passenger’s responsibility to show proof of their own immigration status (see (2) above) if asked to do so by immigration officers.
Please note that the operation of immigration restrictions may be subject to change in the future, so please check for the latest information.

  • Schengen Agreement member countries
    Iceland, Italy, Estonia, Austria, Netherlands, Greece, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Liechtenstein. Stein, Luxembourg

Passengers are admitted to transfer to Countries other than a member country of the Schengen Agreement.

Airport Handling (Updated November 25, 2020)

Due to the expansion of COVID-19, strict entry restrictions and quarantine procedures, there is a possibility that customers will be kept waiting a long time for entry into each country.
We will continue to strive and maintain our airport service, but we would appreciate your understanding in advance for the inconvenience.

Due to the temporary reduction in flights caused by falling passenger demand, some airport counters may either be closed temporarily or operating at different hours.

At Haneda Airport Terminal 2, some of the following facilities set up between counters 10 and 14 in the departure lobby on the 2nd floor are closed temporarily for domestic flights as of April 17.

  • Group Check-in, Transit from International Flights to Domestic Flights
  • Security Checkpoint D

Even when completing check-in online or at a self-service check-in machine, passengers departing for China, Hong Kong, Taiwan, Singapore, India or Honolulu must bring the documentation and other items stipulated in the entry conditions for the country in question to a check-in counter for confirmation. Please go to a staffed check-in counter at the airport to receive your boarding pass.

The Ministry of Land, Infrastructure, and Transport issued an order to ask passengers with fever to refrain from using airplanes, to prevent the expansion of COVID-19. We have therefore installed thermographs at certain airports at the request of the ministry to check the body temperature of passengers boarding our aircraft. We appreciate your understanding and cooperation.

On-Board Handling (Updated November 20, 2020)

ANA will continue to adopt precautionary measures in response to the outbreak of the Coronavirus in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees. We kindly request your understanding of any inconveniences caused by changes to our in-flight services.

From July 1st, 2020, we will offer the following services to our passengers so that they can enjoy meals and drinks safely.

  1. Meals are served on a tray.
  2. Meals and drinks are served with the lid on as much as possible.

Premium Class

Due to suspension of in-flight sales on all routes, closure of stores or shortening of business hours, the expiration dates for ANA FESTA Coupons issued after September 1, 2019 will be extended until March 31, 2021.

Economy Class

Economy Class services provided on our Japanese Domestic routes have changed.

  • We offer green tea, apple juice,hot coffe, ANA original beef consome soup, and water.
  • Period: From October 20, until further notice.

From July 1st, 2020, we will offer the following services to our passengers so that they can enjoy meals and drinks safely.

  1. Meals are served on a tray.
  2. Meals and drinks are served with the lid on as much as possible.

First Class

The menu will change from April 1, 2020 due to operation of meal caterer in Frankfurt is extremely limited.

First Class Pre-order Meal service

First Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Frankfurt to Japan From April 1, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Meal (VLML), Vegetarian Vegan Meal (VGML), Muslim Meal (MOML), Diabetic Meal (DBML), Gluten Free Meal (GFML) and Low Lactose meal (NLML)

Business Class

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
For further details, please see the page with Business Class meals and drinks by route.

Applicable International Routes Period
From Japan to Dalian From March 19, 2020 until further notice
Business Class Pre-order Meal service

Business Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Dalian From March 19, 2020 until further notice
From Paris to Japan From March 25, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Paris to Japan From March 25, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Vegan Meal (VGML), and Muslim Meal (MOML)
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Meal (VLML), Vegetarian Vegan Meal (VGML), Muslim Meal (MOML), Diabetic Meal (DBML), Gluten Free Meal (GFML) and Low Lactose meal (NLML)
From Japan to Shanghai(Hongqiao, Pudong)
From Japan to Qingdao, Guangzhou
From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML)
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)

Economy Class

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
For further details, please see the page with Economy Class meals and drinks by route.

Paid Exclusive Dining service

Paid Exclusive Dining service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Shanghai(Hongqiao, Pudong), Dalian
From Japan to Qingdao, Guangzhou
From March 19, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Paris to Japan From March 25, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Vegan Meal (VGML), and Muslim Meal (MOML)
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Meal (VLML), Vegetarian Vegan Meal (VGML), Muslim Meal (MOML), Diabetic Meal (DBML), Gluten Free Meal (GFML) and Low Lactose meal (NLML)
From Japan to Shanghai(Hongqiao, Pudong)
From Japan to Qingdao, Guangzhou
From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML)
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)

Sales will be suspended on the applicable routes.
Please note that the pre-order service for international routes will also be suspended, and that any pre-orders which have already been placed for flights on the applicable routes will be canceled.

Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 until further notice
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

The provision of newspapers and magazines will be suspended.

Japan Domestic Routes
Applicable Routes Period
All routes From March 2, 2020 onward
International Routes
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

The provision of newspapers and magazines in the seat pockets will be suspended.

International Flights

  • TSUBASA -GLOBAL WINGS-, ANA SKY CHANNEL: Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
  • ANA SKY SHOP: Provision will be suspended.
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

Domestic Flights

  • TSUBASA -GLOBAL WINGS, ANA SKY SHOP, SERVICE INFORMATION (all classes), menu (Premium Class): Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
Applicable Routes Period
All routes From March 6, 2020 onward

Economy Class

Blancket services will be suspended in Economy Class on all routes.

Applicable Japan Domestic Routes All routes
Period From March 6, 2020 onward

By request of the Japanese Ministry of Health, Labour and Welfare, we have been making an on-board announcement on some flights asking passengers with symptoms, such as a cough or fever or those taking cough or fever medication, to report to an airport quarantine inspector upon arrival.

Applicable Routes From Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong to Japan

Certain anti-bacterial air sanitizers used to prevent the spread of COVID-19 and similar infections are not permitted for air transport.

Examples of Applicable Products

Cleverin (stand-alone type, stick pen type, stick hook type) by Taiko Pharmaceuticals Co., Ltd

  • Sanitizers that are applied directly to the hands (including gel-type ones) are permitted for both carry-on and check-in.

A health card created by the Japanese Ministry of Health, Labour and Welfare and quarantine stations entitled "Novel Coronavirus Infection Occurring in Wuhan City, China" is being distributed on board to passengers on the following flights.

Applicable Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇒ Japan

About Lounge Services (Updated September 24, 2020)

  • We have suspended buffet meal services and reduced all other food and beverage offerings at the lounge with the welfare of our customers in mind.
  • We may close or change opening hours of international and domestic lounges and guide customers to lounges which remain open.
  • Since lounges are temporarily closed at many airports outside of Japan, Please check the latest status at your departure airport.

Changes to Lounge opening hours

Haneda Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2   ANA SUITE LOUNGE Closed Closed from 11th April
Terminal 2   ANA LOUNGE Closed Closed from 8th April
Terminal 2   ANA ARRIVAL LOUNGE Closed Postpone opening from 29th March until further notice
Terminal 3 Near Gate 110 ANA SUITE LOUNGE Normal Operation From 5:00 until last departure of ANA flight
Terminal 3 Near Gate 110 ANA LOUNGE Closed* Closed from 8th April
Terminal 3 Near Gate 114 ANA SUITE LOUNGE Closed Closed from 18th March
Terminal 3 Near Gate 114 ANA LOUNGE Closed Closed from 18th March
  • All customers are requested to use ANA SUITE LOUNGE from 8th April.
Narita Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1 Satellite 2 ANA LOUNGE Closed Postpone opening from 29th March until further notice
Terminal 1 Satellite 4 ANA SUITE LOUNGE Closed Closed from 1st April
Terminal 1 Satellite 4 ANA LOUNGE Closed Closed from 1st April
Terminal 1 Satellite 5 ANA SUITE LOUNGE Normal Operation From 07:00 until last departure of ANA flight
Terminal 1 Satellite 5 ANA LOUNGE Closed* Closed from 8th April
Terminal 1   ANA ARRIVAL LOUNGE Closed Closed from 9th April
  • All customers are requested to use ANA SUITE LOUNGE from 8th April.
Chubu Centrair International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   STAR ALLIANCE LOUNGE Closed Closed from 30th March
Kansai International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   ANA LOUNGE Closed Closed from 30th March
Honolulu International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2 EWA concourse ANA SUITE LOUNGE Closed Closed from 29th March
Terminal 2 EWA concourse ANA LOUNGE Closed Closed from 29th March
  • No changes to opening hours of domestic lounges as of 28th March.
  • Services and Opening hours of third party lounge may change without prior notice.

Changes to Domestic Lounge opening hours

Airport Satellite Lounge Opening hours Note
Haneda Near Gate 62 ANA SUITE LOUNGE Normal Operation From 5:15 until last departure of ANA flight
Haneda Near Gate 62 ANA LOUNGE Normal Operation From 5:15 until last departure of ANA flight
Haneda Near Gate 60 ANA LOUNGE Normal Operation From 5:15 until last departure of ANA flight
New Chitose   ANA SUITE LOUNGE Normal Operation From 6:15 until last departure of ANA flight
New Chitose   ANA LOUNGE Normal Operation From 6:15 until last departure of ANA flight
Itami   ANA SUITE LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Itami   ANA LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Fukuoka   ANA SUITE LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Fukuoka   ANA LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Okinawa (Naha)   ANA SUITE LOUNGE Normal Operation From 6:05 until last departure of ANA flight
Okinawa (Naha)   ANA LOUNGE Normal Operation From 6:05 until last departure of ANA flight

No changes to opening hours of ANA LOUNGE aside from above airports.

Partial closure of seating area at lounges

Some seating areas will be closed during less congested times of the day.

Affected lounges

International lounges: Haneda Airport, Narita Airport
Domestic lounges: New Chitose Airport, Haneda Airport, Itami Airport, Fukuoka Airport, Okinawa (Naha) Airport

Period

Actions at each airport will be taken accordingly.

Closure of TIAT Shower room at Haneda Airport

Due to closure of TIAT Shower room at Terminal 2 and 3, shower service is not available.

Period

From 3rd April until further notice.

Closure of ANA PREMIUM CHECK IN facility at domestic airport

Affected Airport & Period

Haneda Airport (South side, ANA SUITE CHECK IN,ANA PREMIUM CHECK IN) : From 17th April*1
Itami Airport : PREMIUM security check point will be reopened from 16th June.

  • *1.ANA PREMIUM CHECK IN at North side is open.

Closure of ANA SUITE CHECK IN

"ANA SUITE CHECK IN" for international flight is temporarily closed at Haneda and Narita Airport.

Affected Airport & Period

 Haneda: From 9th April until further notice.
 Narita: From 10th April until further notice.

Boarding-Related Requests (Updated May 20, 2020)

A request for boarding

Please wear a mask when boarding.
Some partner airlines mandatorily require you to wear a mask.
Please check the website of each airline when you travel.

Customers Suspected of Being Infected with the Coronavirus

Following the Japanese Government policies to prevent the further spread of Coronavirus and to ensure the safety and health of our customers, ANA may deny boarding to customers who have any of the following symptoms:

  • Fever and strong feeling of weariness (fatigue)
  • Shortness of breath (difficulty breathing)

We apologize for any inconvenience this may cause, but we ask for your understanding and cooperation in order to ensure safe and secure environment for our customers.

Thank you for your continued support and understanding.