Handling Procedures in Response to the Spread of COVID-19

Updated January 23, 2021

Thank you very much for your continued and loyal support of ANA.

ANA has adopted a range of precautionary measures in response to the outbreak of COVID-19 in order to maintain a safe, secure environment for its customers, cabin crew and other employees.
ANA's handling in regard to this outbreak is as follows.

Information
  • The information for "Entry into Regions Outside of Japan"(Passengers travelling to France) has been updated. (Updated January 23, 2021)
  • The information for "Entry into Regions Outside of Japan"(Passengers travelling to Germany) has been updated. (Updated January 22, 2021)
  • The information for "Entry into Regions Outside of Japan"(Passengers traveling to Singapore, the United States) has been updated. (Updated January 21, 2021)

Restrictions and Measures Upon Entry into Japan (Updated January 15, 2021)

Due to the landing refusal added by the Ministry of Justice, the following customers will not be able to enter Japan.

New Border Measures for Passengers Arriving in Japan (Emergency Measures)

  • Measures for the UK are listed separately.

Emergency and Important Information Border Measures and New Measures upon Entry into Japan (January 15, 2021)

From 0 AM on January 9, 2021 until the declaration of a state of emergency is lifted, all people who enter Japan from overseas will be subject to inspections at the time of entry.
After 0 AM on January 13, 2021, all travelers (regardless of nationality) who enter Japan from all countries and regions are required to possess "Inspection certificate of COVID19 test issued within 72 hours before departure". If you cannot submit "Inspection certificate issued within 72 hours before departure", you will be asked to wait at an accommodation facility secured by the quarantine station.
If you re-take the COVID-19 test on the third day of your arrival in Japan and receive a negative test result, you will be requested to pledge to retain the location data (installing COVID-19 Contact-Confirming Application (COCOA) and recording the location data via the map application), to leave the accommodation facilities booked by the Quarantine Station, and to continue self-quarantining at home till passing 14 days after entering Japan.

In addition, from January 14, 2021, when requested by a public health center, etc., to present location information and such, shall be accepted and a written pledge is required to be submitted.
Those who do not submit a written pledge are required to wait at a location designated by the quarantine station chief (Accommodation secured by the quarantine station.) for 14 days.
Any violation of the agreement shall be subject to detention under the Quarantine Act and the following actions shall be taken.

  • As for Japanese nationals, your name and information that contributes to the prevention of COVID-19 may be published.
  • As for the holders of resident status, your name and information contributing to the prevention of COVID-19 may be published. Procedures for revocation of residence status and deportation may apply according to Provisions of the Immigration Control and Refugee Recognition Act.
  • If you have been in the United Kingdom or South Africa, you will still be on standby even if you have an inspection certificate.
  • Please download the data from the following "Certificate of Testing for COVID-19 Form".

For details, please visit the Ministry of Foreign Affairs website.

Residence/Business Track Operations Suspended

During the "State of Emergency" all Countries and regions will not apply for the residence and business track operations. New entry of foreigners by both tracks will not be permitted. Japanese nationals and residence status holders using business tracks who were exempted from standby for 14 days at the time of return and re-entry will not be permitted.
The above measures will be effective from January 14, 2021, but until midnight on January 21, 2021 (JST), all persons with a valid visa for business or residence track will be permitted to enter Japan, except for those who have stayed in the United Kingdom or the Republic of South Africa within 14 days prior to the date of application for landing in Japan. However even if permitted to enter Japan, the 14 day quarantine measures will apply for business tracks.

Temporary Suspension of Entry to Japan from All Countries and Territories

As of October 1, 2020, entry to Japan has been permitted as a general rule from all countries and territories on the condition that the host company or organization is implementing measures to prevent infection. However, entry to Japan under this system will be denied from all countries and territories between December 28, 2020 and the end of January 2021 (excluding the UK and the Republic of South Africa).

  • Measures pursuant to the above will be implemented from 00:00 (midnight) on December 28, 2020 (JST).
  • As a general rule, holders of visas issued under the above system are allowed to enter Japan. However, this excludes cases in which non-Japanese nationals have visited the UK or Republic of South Africa within the 14 days prior to the date of application for landing in Japan, as well as cases where non-Japanese nationals are entering Japan on or after 00:00 on January 4, 2021 (JST) after having visited a country or territory at Infectious Disease Risk Information Level 3 within the 14 days prior to the date of application for landing in Japan.

Temporary Suspension of Special Entry Measures upon Return and Re-Entry from Short-Term Business Travel for All Countries and Territories

As of November 1, 2020, Japanese nationals resident in Japan and foreign nationals with resident status in Japan who travel short term on business to all countries and territories have been allowed to return to and reenter Japan without having to quarantine for 14 days on the condition that the host company or organization is implementing measures to prevent infection. However, from December 28, 2020 to the end of January 2021, this will not apply to passengers returning to/reentering Japan from all countries and territories (excluding the UK and the Republic of South Africa).

Strengthening of Quarantine

Updated information: From January 13, 2021, all foreign nationals (regardless of nationality) who enter Japan from all countries and regions are required to present an "Inspection Certificate of COVID-19 test" issued within 72 hours before departure. Please be sure to prepare the inspection certificate prior to your departure.

  • Changes and refunds for ANA international flight tickets due to embarkation/disembarkation restrictions are accepted without charge, regardless of the fare rules.
    For tickets purchased from travel agencies and such other than ANA, please contact your place of purchase.

New Border Measures for Passengers arriving from the United Kingdom (Emergency measures)

New Entry from the United Kingdom paused

As of October 1, 2020 this year, new entry from groups has been permitted on the condition that there is a recipient company, Country, who can commit to quarantine measures. However, new entry from the United Kingdom under this system will be denied for the time being starting December 24, 2020.

  • The above measures do not apply to passengers who depart from a foreign country before 0 AM on December 24, 2020 (JST) and arrive after the same time.

Exception of entry upon return and re-entry from a short-term business trip to the United Kingdom paused

As of November 1, 2020, Japanese nationals and holders of Japanese status of residence have been allowed for arrival and reentry for 14 days, the same as business tracks, on the condition that the host company or group is able to commit to quarantine measures upon their return and reentry from any short-term business trip to the United Kingdom. From December 24, 2020, however, this measure will not be applied to returnees and reentries from the United Kingdom for 14 days for the time being.

Strengthening of Quarantine

The Ministry of Foreign national of Japan requires all passengers including Japanese nationals arriving from the UK to obtain the certificate of negative test result of pre-entry testing conducted within 72 hours of the departure time of the flight.
In addition to that, all passengers including Japanese nationals are required to pledge to keep the location information and to install a COVID-19 tracking app, COntact-COnfirming Application(COCOA) when entering Japan.

From December 26, 2020, all passengers who arrive in Japan will be required to undergo a coronavirus screening test and are required to stay at the location designated by the quarantine station chief (only at the accommodations booked by the quarantine office). There will be another screening test on the 3rd day from arrival, and only those who have negative test results at this second test will be allowed to leave the facility and move to your own home or arranged accommodation for the rest of the self-isolation period of 14 days to be completed.

In addition, from January 14, 2021, when requested by a public health center, etc., to present location information and such, shall be accepted and a written pledge is required to be submitted.
Those who do not submit a written pledge are required to wait at a location designated by the quarantine station chief (Accommodation secured by the quarantine station.) for 14 days.
Any violation of the agreement shall be subject to detention under the Quarantine Act and the following actions shall be taken.

  • As for Japanese nationals, your name and information that contributes to the prevention of COVID-19 may be published.
  • As for the holders of resident status, your name and information contributing to the prevention of COVID-19 may be published. Procedures for revocation of residence status and deportation may apply according to Provisions of the Immigration Control and Refugee Recognition Act.

For flights departing from the UK, airlines were requested that new reservations be suspended for a week for the time being and that the number of passengers be reduced thereafter.

Additionally, from December 24, 2020, new entry to Japan by foreign nationals arriving from the UK will not be permitted. If you have a visa under the ‘Global Residence Track’ which shows ‘EX-R’ in the remarks, that visa is no longer valid to enter Japan.

Please visit the official UK government website for more information.

  • The above applies to persons who have a history of stay in the United Kingdom within 14 days prior to their return to Japan or the date of their application for landing in Japan.
  • Changes and refunds for ANA international flight tickets due to embarkation/disembarkation restrictions are accepted without charge, regardless of the fare rules.
    For tickets purchased from travel agencies and such other than ANA, please contact your place of purchase.

Passengers to Whom Entry Restrictions Apply

Non-Japanese nationals who stayed in the following areas within 14 days prior to their arrival in Japan:

San Marino, Iceland, Ireland, Andorra, Italy, Iran, Estonia, Austria, Netherlands, Switzerland, Sweden, Spain, Slovenia, Denmark, Germany, Norway, Vatican City, France, Belgium, Portugal, Malta, Monaco, Liechtenstein, Luxembourg, Albania, Armenia, Israel, Indonesia, United Kingdom, Ecuador, Egypt, Canada, North Macedonia, Cyprus, Greece, Croatia, Kosovo, Congo, Côte d'Ivoire, Slovakia, Serbia, Czech Republic, Chile, Dominica, Turkey, Panama, Hungary, Bahrain, Philippines, Finland, Brazil, Bulgaria, United States, Bosnia and Herzegovina, Bolivia, Poland, Malaysia, Moldova, Morocco, Montenegro, Mauritius, Latvia, Lithuania, Romania, United Arab Emirates (U.A.E), Antigua and Barbuda, Ukraine, Oman, Qatar, Kuwait, Saudi Arabia, Djibouti, Saint Christopher and Nevis, Dominican Republic, Barbados, Belarus, Peru, Russia, Azerbaijan, Uruguay, Kazakhstan, Cabo Verde, Gabonese, Guinea-Bissau, Colombia, São Tomé and Príncipe, Equatorial Guinea, Bahamas, Honduras, Mexico, Maldives, Afghanistan, Argentina, India, El Salvador, Ghana, Guinea, Kyrgyz Republic, Tajikistan, Pakistan, Bangladesh, South Africa, Algeria, Iraq, Eswatini, Guyana, Cameroon, Cuba, Guatemala, Grenada, Costa Rica, Jamaica, Georgia, Senegal, Saint Vincent and the Grenadines, Central Africa, Nicaragua, Haiti, Mauritania, Lebanon, Nepal, Surinam, Paraguay, Venezuela, Uzbekistan, Kenya, Comoros, Republic of Congo Country, Sierra Leone, Sudan, Somalia, Namibia, Palestine, Botswana, Madagascar, Libya, Liberia, Ethiopia, Gambia, Zambia, Zimbabwe, Tunisia, Trinidad and Tobago, Nigeria, Bhutan, Belize, Malawi, South Sudan, Rwanda, Lesotho, Republic of the Union of Myanmar*1, Jordan*1

  • *1.Added since November 1, 2020

Quarantine measures upon entry into Japan:

The Ministry of Health, Labour and Welfare requests passengers arriving on international flights departing from all countries and regions to do the following in preparation for and after entry into Japan.

  • Even if your health condition is good, you will be asked to isolate for 14 days counting from the next day of entering Japan at the place designated by the quarantine director (such as home), and not to use the public transportation, including transportation from airports.
    Note that public transportation from the airport includes domestic transfers.
  • With this reason, before entering Japan you will need to secure a place to stay for 14 days and the private transportation to the place.
  • When entering Japan, the quarantine officer will register your quarantine place and your transportation from the airport.

The Japanese government has established a list of countries and regions which are subject to entry restrictions under the Immigration Control and Refugee Recognition Act. All persons who have stayed in a listed country or region (regardless of when it was added to the list) within 14 days prior to their entry into Japan are required to undergo antibody tests as well as regular health condition checks that are conducted by a public health center in Japan or other relevant authority.

To enter Japan, you must input the necessary information on the Questionnaire Web (Japanese) before departure.
After doing this, you will be issued a QR code which you must then present at the arrival airport. We kindly ask that you finish inputting the necessary information before departure, otherwise it may take you longer to complete the quarantine procedures. For details, please see the information provided by the Office of Quarantine Station Administration, Ministry of Health, Labour and Welfare of Japan.

Applicable flights

  • All ANA flights arriving at Haneda, Narita and Nagoya

Travelers connecting to an international flight

Travelers who are not entering Japan and transferring directly to a third country by transit, are not required to submit any documents and undergo inspections.
However, the following cases require entry into Japan. Please be informed that foreign nationals arriving from prohibited countries will not be allowed to enter Japan.

  • Transferring between Tokyo International Airport (Haneda Airport) and Narita International Airport
  • Travelers with a connecting flight out of Narita International Airport the following day

Non-Japanese nationals who have stayed in the following areas within 14 days prior to their arrival in Japan are subject to denial of entry (unless there are special circumstances):

San Marino, Iceland, Ireland, Andorra, Italy, Iran, Estonia, Austria, Netherlands, Switzerland, Sweden, Spain, Slovenia, Denmark, Germany, Norway, Vatican City, France, Belgium, Portugal, Malta, Monaco, Liechtenstein, Luxembourg, Albania, Armenia, Israel, Indonesia, United Kingdom, Ecuador, Egypt, Canada, North Macedonia, Cyprus, Greece, Croatia, Kosovo, Congo, Côte d'Ivoire, Slovakia, Serbia, Czech Republic, Chile, Dominica, Turkey, Panama, Hungary, Bahrain, Philippines, Finland, Brazil, Bulgaria, United States, Bosnia and Herzegovina, Bolivia, Poland, Malaysia, Moldova, Morocco, Montenegro, Mauritius, Latvia, Lithuania, Romania, United Arab Emirates (U.A.E), Antigua and Barbuda, Ukraine, Oman, Qatar, Kuwait, Saudi Arabia, Djibouti, Saint Christopher and Nevis, Dominican Republic, Barbados, Belarus, Peru, Russia, Azerbaijan, Uruguay, Kazakhstan, Cabo Verde, Gabonese, Guinea-Bissau, Colombia, São Tomé and Príncipe, Equatorial Guinea, Bahamas, Honduras, Mexico, Maldives, Afghanistan, Argentina, India, El Salvador, Ghana, Guinea, Kyrgyz Republic, Tajikistan, Pakistan, Bangladesh, South Africa, Algeria, Iraq, Eswatini, Guyana, Cameroon, Cuba, Guatemala, Grenada, Costa Rica, Jamaica, Georgia, Senegal, Saint Vincent and the Grenadines, Central Africa, Nicaragua, Haiti, Mauritania, Lebanon, Nepal, Surinam, Paraguay, Venezuela, Uzbekistan, Kenya, Comoros, Republic of Congo Country, Sierra Leone, Sudan, Somalia, Namibia, Palestine, Botswana, Madagascar, Libya, Liberia, Ethiopia, Gambia, Zambia, Zimbabwe, Tunisia, Trinidad and Tobago, Nigeria, Bhutan, Belize, Malawi, South Sudan, Rwanda, Lesotho, Republic of the Union of Myanmar*1, Jordan*1

  • *1.Added since November 1, 2020

The measures include following visa restrictions

Starting from 0:00 AM(JST) March 9, 2020, all efficacy of single or multiple-entry visas issued by March 8, 2020 at Japanese Embassies or Consulates General in China or the Republic of Korea are suspended for the time being.
Also Visa exemption measures for Hong Kong and Macau, and the Republic of Korea are suspended.

Starting from 0:00AM (JST) March 21, 2020, all efficacy of single or multiple entry visas issued by March 20, 2020 at Japanese Embassies or Consulates in all areas of the Schengen member states* or Ireland, Andora, Iran, United Kingdom, Egypt, Cyprus, Croatia, San Marino, the Vatican, Bulgaria, Monaco or Romania are terminated and visa exemption measures are suspended. These measures will apply for the time being.

Starting from 0:00AM (JST) March 27, 2020, all efficacy of single or multiple entry visas issued by March 27, 2020 at Japanese Embassies or consulates in Indonesia, Singapore, Thailand, Philippines, Brunei Darussalam, Viet Nam, Malaysia, Israel, Qatar, Democratic Republic of the Congo or Bahrain will be terminated and visa exemption measures will be suspended for the time being.

Starting at 12:00 a.m. JST on April 3, 2020, valid primary and multiple-entry visas issued by the Embassies or Consulates General of Japan located in any country except those countries subject to immigration restrictions under the Immigration Control Act will be suspended. This will also apply to visa exemption measures for these countries. The suspensions will apply for the time being.

  • Iceland, Italy, Estonia, Austria, Holland, Greece, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Marta, Latvia, Lithuania, Liechtenstein, Luxembourg

For customers arriving in Japan

To comply with Japan’s strengthened quarantine system, our passengers may experience longer wait times after arriving in Japan – both to deplane and at the airport.

Customers who have stayed in a country or region subject to denial of landing as designated by the Japanese government within 14 days prior to their arrival in Japan are required to undergo antibody tests after arriving in Japan. Such customers are required to wait at a location within the airport premises that is designated by the quarantine authorities until they receive their test results.

As you are planning your trip to Japan, please keep this wait time in mind.

Phased Measures for Resuming Cross-Border Travel

The Government of Japan has started the “Residence Track” which allows the resumption of travel between Japan and each of the following countries/regions while maintaining the requirement of a 14-days quarantine at home or another designated area (The starting date for each country/region is indicated below).

Countries/Regions

  • Thailand (July 29, 2020)
  • Vietnam (July 29, 2020)
  • Malaysia (September 8, 2020)
  • Cambodia (September 8, 2020)
  • Laos (September 8, 2020)
  • Myanmar (September 8, 2020)
  • Taiwan (September 8, 2020)

Entry into Regions Outside of Japan (Updated January 23, 2021)

Due to the strengthening of the quarantine measures in each region such as changing of entry conditions, are being implemented. Customers should check the newest information from embassies, consulates, and health institutions of the countries they are visiting.

Changes and refunds for ANA international flight tickets due to embarkation/disembarkation restrictions are accepted without charge, regardless of the fare rules.
For tickets purchased from travel agencies and such other than ANA, please contact your place of purchase.

Web check-in and automatic check-in machines may be suspended on certain routes due to travel restrictions.

East Asia

All passengers travelling to China

The following measures are being implemented in accordance with public notices issued by the Ministry of Foreign Affairs of the People's Republic of China, the National Immigration Administration, and the Chinese quarantine authorities.

  • Temporary suspension of all visa exemptions for stays in China of up to 15 days
  • Temporary suspension of entry to China by all foreign nationals with Chinese visas or residence permits that were valid up to and including March 28, 2020
  • Upon entry to China, passengers are required to present the submission completion screen (QR code) for the online health declaration when disembarking the aircraft. Passengers can submit the online health declaration from the day prior to departure via the General Administration of Customs, P. R. China homepage (Simplified Chinese) or following QR code.
Passengers using WeChat, please scan the following QR code.
  • If you have the WeChat app, you will be able to easily access the form using the app.
QR code for Customs services on WeChat
If you don’t have WeChat, please scan the following QR code.
"China Customs" APP (Android) "China Customs" APP (iOS)
  • Attention Points
    • "Seat No" must be filled in when reporting.Please fill in the seat number after confirming online check-in.Passengers who have not reserved seats in advance can fill in "NA" first,After confirming the seat number on the day of departure, modify the registration information again.(After the modification, the system will generate a new QR code, please pay attention.)
    • Quarantine personnel will check the QR code generated by the system after completing the declaration. If passengers cannot show the QR code when they arrive, they may be asked to get off the plane last. Therefore, please be sure to save a screenshot of the QR code with the latest seat number for inspection.

Passengers Departing on a Nonstop Flight from Japan to China

In accordance with the joint announcement issued by the Civil Aviation Administration of China, General Administration of Customs, and the Ministry of Foreign Affairs of the People's Republic of China, passengers are required to submit the following by 20:00 on the day before departure after first obtaining both a negative COVID-19 PCR test certificate and a negative serum IgM antibody test certificate issued within the 2 days before departure by a medical institution designated by the Chinese authorities.

  • Chinese Nationals
    After obtaining both negative test certificates, please fill in the required items on the WeChat Mini-Program called Prevention Health Code International Version, and upload your negative test certificates.
    Passengers approved by the Embassy/Consulate-General of the People's Republic of China in Japan will obtain a Green Health Code with an "HS" mark.
    We will confirm this Health Code upon check-in. Please make sure that you have it ready for inspection.
the WeChat Mini-Program called Prevention Health Code International Version
Website for Department of Consular Affairs, Ministry of Foreign Affairs, PRC (available in Simplified Chinese/English)

Passengers Departing from or Traveling via a Country (Region) Other than Japan for China

  • This also applies to passengers traveling from a third country via Japan to China.
  • Passengers must have both a negative COVID-19 PCR test certificate and a negative serum IgM antibody test certificate both issued within the 2 days before departure for China. The PCR test and antibody test must each be conducted twice, once in the departure location and once in the country (region) via which you are traveling.
  • Chinese nationals must obtain a Health Code before they travel, while foreign nationals must obtain a Health Declaration Form. Please apply for either the code or form in advance of traveling, as these will be confirmed upon check-in.

There are no PCR or IgM antibody testing booths in the transfer areas at Japanese airports, and connecting passengers are prohibited from leaving the airports and taking the tests within Japan.
Therefore, passengers planning on traveling via Japan are advised to revise their itinerary if at all possible and travel on a nonstop flight to China. If special circumstances dictate that you must travel via Japan, please apply for a Japanese visa at the Japanese embassy or consulate general at your departure location, and be sure to follow the 14-day quarantine instructions upon entering Japan. Once the quarantine period is over, you will have to follow the same testing rules before traveling onward as for nonstop flights to China.

For further details, please see the Embassy of the People's Republic of China in Japan homepage (Japanese/Simplified Chinese) and Q&A (Japanese/Simplified Chinese).

Passengers traveling to Hangzhou

  • Passengers traveling to Hangzhou must obtain a Hangzhou health code from the Hangzhou Municipal Government before travel. Please use the following barcode specified by the Hangzhou Municipal Government to obtain the code.
Hangzhou health code
  • The Hong Kong authorities require you to submit an electronic medical declaration form for entry into Hong Kong. Please submit the form from the HKSAR Department of Health website.
    Moreover, for information on quarantine procedures after arriving at a Hong Kong airport, please see the homepage for the Hong Kong SAR Government.
  • Passengers entering Hong Kong are subject to a mandatory quarantine of 21 nights (22 days) at a designated hotel after their arrival.
    Upon entering Hong Kong, you will be required to have confirmation of a hotel reservation for the above period. Please prepare this confirmation of your hotel reservation before traveling as it will be checked when checking in for the flight.
    List of Designated Hotels
  • The government of Hong Kong requires the wearing of masks or face covers that sufficiently cover the mouth and nose at the airport.

Based on instructions from the Taiwanese authorities, all passengers departing on the first flight of their itinerary between December 1, 2020 and February 28, 2021 will require a negative COVID-19 PCR test certificate (in English or Chinese) obtained no more than 3 business days prior to the departure date. This applies regardless of nationality or purpose of travel. For details, please see the Japan-Taiwan Exchange Association website.

Additionally, passengers are required to submit a Health Declaration Form online.
Please visit the homepage for Taiwan's Ministry of Health and Welfare to submit the form before you travel.

The Ministry of Justice in South Korea has lifted visa exemption for those entering South Korea with a valid Japanese passport (including diplomatic passports and official passports). As a result, all Japanese passport holders will not be permitted entry to South Korea after the lifting of visa exemption (12:00 AM on March 9, 2020) if they do not obtain a new South Korean visa. Moreover, all valid visas granted to Japanese nationals by any of the South Korean diplomatic offices within Japan (embassy, consulate, etc.) will be rendered invalid. This applies to all single entry and multiple entry visas. Your visa will also be checked by an immigration officer when passing through immigration in South Korea. However, the measures mentioned above will not be applied to non-Korean nationals who have completed foreign registration (including those with permanent residency) and persons who have a valid address in South Korea.

Furthermore, passengers are required to take a COVID-19 RT-PCR test within the 72 hours before their departure and must have a negative RT-PCR test certificate (in English or Korean) which was issued within the same time frame.
For further details, please see the homepage for the Embassy of the Republic of Korea in Japan (Japanese only).

The government of South Korea requires the wearing of masks on board and at the airport.

South East Asia

Passengers entering Thailand are required to meet all regulations prescribed by the Thai government and the Civil Aviation Authority of Thailand (CAAT).

  • All passengers require a Certificate of Entry into the Kingdom of Thailand and a Fit to Fly health certificate issued by a doctor.
  • Non-Thai nationals require a negative COVID-19 RT-PCR test certificate issued within the 72 hours before departure.
  • For information on the procedures that must be completed before entering Thailand, please refer to the respective homepages of the Royal Thai Embassy in Tokyo and the Royal Thai Consulate-General in Osaka or the respective homepages of the the Royal Thai Embassy and Consulate-General in your country of departure.
Disclaimer

Due to the rapid change in the travel advisory and immigration regulations in Thailand, you must regularly check the information as your departure date gets closer and make your own independent enquiries before travelling.

The Vietnamese authorities require you to submit an electronic medical declaration form for entry to Vietnam.
Please visit Vietnam Health Declaration (Vietnamese page) and submit the form via website.

On December 29, 2020, the government of the Philippines announced a ban on the entry and passage of foreigners from 34 countries and regions, including Japan, where a novel coronavirus variant has been identified, from December 30, 2020 to January 15, 2021. It is possible for Philippine nationals to return to the Philippines, but they will be kept in strict isolation for 14 days. Also, foreign spouses and children of Philippine nationals who are currently permitted to enter the Philippines are not allowed to enter the country.
Foreigners arriving before December 30, 2020 from these countries are not subject to the above entry and transit restrictions, but are required to undergo strict RT-PCR testing and quarantine (Strict 14 day quarantine period, even if results are negative).

  • Entry and transit prohibited in Country:
    Japan, the United States, Canada, Brazil, the United Kingdom, Denmark, Ireland, Israel, the Netherlands, Switzerland, France, Germany, Iceland, Italy, Spain, Portugal, Sweden, Finland, Norway, Austria, Luxembourg, South Africa, India, Jordan, Pakistan, Lebanon, Jamaica, Oman, Australia, Singapore, China, Hong Kong, South Korea, Hungary

The Philippines government requires all passengers arriving in the Philippines to undergo COVID-19 RT-PCR test as well as quarantine procedures in approved facilities while awaiting the results of their tests.

Passengers entering the Philippines are required to submit one of the following electronic forms, so please ensure that you register your information before traveling.

Overseas Filipino Workers (OFW) can also submit the electronic form via the website below. 

As requested by the relevant Singaporean authorities to minimize the spread of COVID-19, passengers will not be allowed to board the aircraft for a flight if they :

  • Have a fever, cough, runny nose, sore throat, anosmia (loss of smell), or shortness of breath;
  • Have been diagnosed or are suspected to have been infected with COVID-19 in the last 21 days;
  • Have had close contact with any case of COVID-19 in the last 14 days; or
  • Display COVID-19 symptoms other than the above.

Additionally, travelers without Singaporean nationality will require a negative COVID-19 PCR test certificate issued within the 72 hours before departure.

  • However, this excludes those who have visited low-risk countries*1 within the previous 14 days and have traveled or connected via Japan.

Furthermore, the relevant Singaporean authorities require passengers to submit an electronic health declaration in order to enter Singapore.
Applications can be made three days prior to departure, so please submit the form from the Singapore Health Declaration website.

In accordance with the instructions from the relevant Indonesian authorities, passengers of all nationalities must have a negative COVID-19 PCR test certificate for which the test sample was collected within the 72 hours before departure.
For more detailed information, please visit Indonesian Ministry of Foreign Affairs official website (available in English and Bahasa Indonesia)

As per the instructions of the relevant Malaysian authorities, passengers are required to register for MySejahtera by the time they enter Malaysia.
For further details, please see the MySejahtera page.

Based on instructions from the Cambodian authorities and regardless of nationality, all passengers will require a negative COVID-19 nasopharyngeal swab PCR test certificate (an English original signed by a physician) issued by a public health facility in their country of residence within the 72 hours before departure.
For details, please see the Embassy of Japan in Cambodia website.

South Asia/Oceania

Currently, International passenger flights have been suspended for both arrival and departure in India (except those flights which are approved by the authorities). All foreign nationals are allowed to enter the country with proper documentation except for sightseeing purposes.
For more information, please check the Ministry of Foreign Affairs of Japan, Overseas Safety Homepage.

For visa process, please check with the Embassy of India in Japan or the Consulate General of India in Osaka.

In addition, in order to prevent the spread of the New Coronavirus infection, the government of India requires all passengers to submit certain information before the arrival of the flight in India.
If you have purchased a ticket to India, please contact us at least 48 hours before the departure of your flight with below information.
In-case all the required documents are not submitted in advance, you may be refused boarding or not allowed to enter India.

Thank you for your understanding and cooperation.

Information required by the Government of India (English only)
  • Flight number and departure date
  • Name (same as passport)
  • Date of birth (DD/MM/YYYY)
  • Gender (Male / Female / Others)
  • Passport number
  • Purpose of entering India
  • Type of visa
  • Domicile in India state
  • Full address in India (specify district)
  • Contact phone numbers outside India
  • Contact phone number in India
  • COVID-19 test done (Yes / No)
  • Designation in the company (Profession / Skill-Set)
  • For Mumbai route, we will send you a Google form for answering after contacting the following ANA Mumbai Office Reservation Email.
  • For Delhi route, please send the necessary information directly to the following ANA Delhi Branch Reservation Email.
  • If you have not contacted ANA Reservation team 48 hours before departure, please fill out the form below and submit at check-in counter at Haneda Airport or Narita Airport.
  • Contact information
    • For Haneda = Delhi route: ANA Delhi Branch Reservation Email Address: delrsvn@ana.co.jp
    • For Narita = Mumbai route: ANA Mumbai Office Reservation Email: bomrsvn@ana.co.jp
    • English and Japanese language is available.
    • Business hours are 9: 00-18: 00 Indian time excluding holidays.
Exemption of quarantine at a government-designated facility / domestic transfer
  • Quarantine registration
    It is strongly recommended to apply for the Self-Declaration form / Self-Reporting Form and obtain a registration confirmation email. Please apply from here, the link of Delhi airport website.
    After arriving at the airport, the quarantine officer will ask you to show the approval screen. It is highly recommended to also carry 2 copies of the printed document with you.
    • If it is difficult to apply online, you can also apply on arrival directly at the airport.
  • Exemption of quarantine / domestic transfer
    Updated on November 5, 2020 - The Ministry of Health and Family Welfare of India has announced a revision in the Guidelines for International Arrival passengers. Previously, if you registered a negative certificate of PCR test that is performed within 96 hours before departure on the homepage, you were required to undergo 14days home quarantine. However, It has been changed as follows.
    • PCR test must be performed within 72 hours before the departure.
    • Those who obtain a negative certificate of PCR test, are exempted from 14 days home quarantine, and instead, self-monitoring of health which includes infection prevention measures such as temperature measurement, wearing masks, ensuring social distance, etc. is required for 14 days.
    • PCR tests can also be performed at both BOM/DEL airports upon arrival at the designated location.

The guideline also mentions that each state may take additional quarantine measures after passengers arrive in their respective states based on local assessments. Passengers are required to check the rules of each state in advance and prepare accordingly.

For passengers who wish to be exempted from quarantine and wish to transfer to other Indian domestic cities, it is necessary to register from here with a negative certificate of PCR test result in advance.

After application, a registration confirmation email will be sent to the applicant. After arriving at the airport, the quarantine officer will ask you to show the approval screen. So please save it on your mobile phone or tablet, or carry a printed document with you.

  • Approval may be obtained even after the deadline, so please register online as soon as you have a PCR test result.
  • If you cannot apply online, you can also show a negative certificate of PCR to the quarantine officer after arriving at the airport. However, it may take some time to complete the procedure at the airport and approve exemption.
  • There is no special instruction from the Government of India regarding the format of the PCR test. Please prepare a general English version that has a description such as RT-PCR or real time PCR and the time of the test.
  • If you are connecting to an Indian domestic flight , you can transfer on the same day or the next day of the arrival of your international flight. Incase of stopover for more than 24Hrs, you will be required to stay for 14 more days and then continue to the final destination.Please check the Quarantine related information in each state.
  • If you stay in Haryana and apply for an exemption at the airport, you may be required to show a housing contract.
  • FRRO may be accepted as a proof of residence, but depending on the quarantine officer, a housing contract may also be required.
  • As per the instructions of the Indian government, it is recommended for every passenger to wear a safety kit including face shield, mask, alcohol based sanitizer etc. Face shields and sanitizers are distributed at the airport check-in counter. Those who take the middle seats are required to wear a gown as part of their PPE. We will prepare the necessary items according to the number of passengers who are eligible.

As of January 22, 2021 and in accordance with the instructions from the relevant Australian authorities, all passengers regardless of nationality must have a negative COVID-19 PCR test certificate (in English) which was obtained within the 72 hours before the scheduled departure time of the first flight in their itinerary.
Furthermore, passengers entering or connecting in Australia must complete an Australia Travel Declaration no later than 72 hours before their departure.

North America/South America/Hawaii

Starting January 26, 2021 International flights to the United States will require a negative COVID-19 test certificate within 3 days of boarding. If you do not meet the following conditions you will not be able to board.

1. Before boarding, you must submit a CDC Attensation to the U.S. government. (If you are 2 - 17 years of age, parents or guardians need to submit it on their behalf.)
Please download and fill out the following form (Attestation) and hand it to ANA staff at check-in.

2. Passengers 2 years or older are required to provide a negative COVID-19 test Certificate obtained within 3 days of departure or a recovery letter from COVID-19 (A certificate showing a positive COVID-19 infection within 90 days and a document showing that the passenger has been granted permission to travel by an authorized health care provider or public health authority). It should also be presented upon request from the U.S. government or state/local authorities.

All passengers entering the U.S. from Japan are requested to isolate at their home for 14 days after entry.
Please note that the quarantine measures may differ at some airports as outlined below.

  • Passengers arriving at San Francisco or San Jose airports (in the State of California) are requested to self-isolate for 10 days.
  • Passengers arriving at Los Angeles Airport (in the State of California) are required to self-isolate for 10 days.

In addition, all the states of the U.S. require the wearing of masks or face covers that sufficiently cover the mouth and nose at the airport.
See the website of each airport for further details.

Passengers traveling to New York

Starting September 30, 2020, travelers are required to complete a Traveler Health Form that includes information on voluntary quarantine and destination for 14 days after arrival in New York. Failure to fill out a health form may result in penalties.

Passengers traveling to Los Angeles

Local authorities in Los Angeles require international passengers of any nationality aged 16 or over to submit a Traveler Form before entering the United States.
Any failure or refusal to submit this form may result in a fine.

Passengers traveling to Honolulu

Passengers must access the Safe Travels app to register the necessary information at least 24 hours before they travel. Please download or print out the QR code obtained after registering all the necessary information and make sure that you have it with you upon departure. You will be required to present this QR code upon arrival in Hawaii.
For further details, please refer to the Safe Travels app website.

Passengers from Japan may bypass the State of Hawai‘i’s mandatory 10-day quarantine if they take a COVID-19 test from a trusted testing partner in Japan. The test must be taken no earlier than 72 hours prior to departure and the test must be negative.
The Hawai‘i State Department of Health (DOH) has approved the use of the COVID-19 Nucleic Acid Amplification Test (NAAT) conducted by a laboratory authorized by Japan’s Ministry of Health, Labor, and Welfare for the pre-travel test.
For further details, please refer to the COVID-19 STATE of HAWAI’I PORTAL.

Upon arrival, an automatic temperature screening system will take passengers' temperatures at the gate. (Young children will have their temperature taken separately by airport staff.)
If passengers arrive in Hawai‘i without valid proof of a negative COVID-19 NAAT, they will be subject to the State of Hawai‘i’s strict 10-day mandatory self-quarantine requirement.
Individuals violating this self-quarantine will be subject to a fine or imprisonment.
After arrival, you will also be required to present a cell phone (or local contact information) on which you will be contactable during the self-quarantine period, so please ensure that your cell phone has sufficient charge before bringing it with you.
For further details and the latest information, please see the State of Hawaii Department of Transportation homepage.

In accordance with the instructions from the relevant authorities in Canada, all passengers 5 years of age or older entering the country on or after January 7, 2021 require a negative COVID-19 PCR test certificate obtained within the 72 hours before departure.
In addition, those entering Canada are required to submit an electronic form before traveling.
Please submit the form on the ArriveCAN homepage. If you do not submit the form before departure, you may be fined or denied entry to Canada.

Furthermore, a separate eTA (Electronic Travel Authorization) is also required. For details, please see eTA (Electronic Travel Authorization) Application for Entry into Canada.

The Government of Canada requires all passengers to wear masks or face masks that fully cover the mouth and nose on board and at Canadian airports.
Please see the Government of Canada Homepage for further details.

At present, it is necessary to fill out and submit the "Questionnaire on identifying risk factors in travelers (Spanish page)" in advance.

Europe

The German authorities have mandated the wearing of OP masks (surgical masks/non-woven fabric masks), KN95/N95 masks or FFP2 masks while traveling on public transport, shopping, etc. Please be aware that using a fabric mask, scarf or similar item to cover your nose and mouth is not in line with these rules.
For details, please see the Embassy of Japan in Germany (Japanese) website.

All travellers to the United Kingdom, including those who transfer at London Heathrow airport, need to show a negative COVID-19 test result taken no more than 3 days before departure. Travellers are responsible for arranging their own test.
If you arrive in England without proof of a negative test result, you could be fined £500.
Further details will be announced on gov.uk.

If you arrive in the UK or if you transfer at London Heathrow airport, you must complete the Passenger Locator Form before you travel. You cannot submit the form until 48 hours before you're due to arrive in the UK. You'll be asked to show your completed form when you arrive at the UK border, either by printing a copy, or showing it on your phone. Anyone arriving in the UK from any foreign country after 4am on Monday 18 January, 2021 will need to self-isolate for 10 days, it is a legal requirement that you wear a face covering on public transport in the UK.
Failure to comply with the above measures is a criminal offence and you could be fined.
Please visit GOV.UK Homepage for details.
Please confirm the entry restrictions established by the U.K. government before filling out the form.

From 18 January, 2021 all travellers from Japan to France need to show a negative COVID-19 RT-PCR test result taken no more than 72 hours before departure, at check-in and arrival.
Travellers are responsible for arranging their own test.

In addition to the above, following voluntary declarations are required :

  • He or she does not present any symptoms of covid-19 infection.
  • He or she is not aware of having been in contact with a confirmed case of covid-19 in the 14 days preceding their trip.
  • He or she undertakes self-isolation of 7 days after their arrival, and if he or she is 11 years of age or more, COVID-19 RT-PCR test will be taken at the end of this period.

All the passengers, who have been in any country except member states of European Union, Australia, South Korea, Japan, New Zealand, Rwanda, Singapore, or Thailand 30 days before entering France, as of 21:00CET 22nd January, are required to provide the reason to enter France, and one or more documents to justify that reason.

The relevant authorities in Belgium now require those who will stay in the country for 48 hours or more to complete the Public Health Passenger Locator Form within the 48 hours before their departure. Upon arriving in Belgium, you will then be required to present the QR code issued to you.

Please note that if you enter Belgium on business, you will need to fill in the Business Travel Abroad (BTA) form and then complete the Passenger Locator Form (PLF).

For further details, please see the Belgium Immigration Office homepage.

Passengers who transfer at London Heathrow airport need to have a negative COVID-19 test result taken no more than 3 days before departure.
Travellers are responsible for arranging their own test.
You must complete Passenger Locator Form before you travel to UK, including only when you transfer at London Heathrow airport. Please refer to “Passengers traveling to United Kingdom” for more details.

At present, transfers to a member State of the Schengen Agreement from Germany (Frankfurt Airport) is only admitted for the following cases.

1. If you are eligible for long-term stay in the Destination Country:
2. If you hold a clarification document which is issued by authority of the final destination country (or the next transit country) and the ticket to the final destination.
(The document requires proof of (1) no immigration restrictions or (2) proof of entry permit for the country (final destination). Documents should be written in English, e.g. a copy of a country’s web page)

It is the passenger’s responsibility to show proof of their own immigration status (see (2) above) if asked to do so by immigration officers.
Please note that the operation of immigration restrictions may be subject to change in the future, so please check for the latest information.

  • Schengen Agreement member countries
    Iceland, Italy, Estonia, Austria, Netherlands, Greece, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Liechtenstein. Stein, Luxembourg

Passengers are admitted to transfer to Countries other than a member country of the Schengen Agreement.

Airport Handling (Updated January 19, 2021)

Due to the expansion of COVID-19, strict entry restrictions and quarantine procedures, there is a possibility that customers will be kept waiting a long time for entry into each country.
We will continue to strive and maintain our airport service, but we would appreciate your understanding in advance for the inconvenience.

Due to the temporary reduction in flights caused by falling passenger demand, some airport counters may either be closed temporarily or operating at different hours.

At Haneda Airport Terminal 2 (Japan domestic flights), the following facilities are closed temporarily.

  • Self-service check-in machines (counter 10)
  • ANA BAGGAGE DROP (counter 11)
  • Special Assistance counter (counter 12)
  • Check-in, ticket purchase, international transfer, Baggage Drop Counter (counter 13)
  • Group check-in, international-to-domestic connections (counter 14)
  • ANA PREMIUM CHECK IN

Even when completing check-in online or at a self-service check-in machine, passengers using the following routes must bring the documentation and other items stipulated in the entry conditions for the country in question to a check-in counter for confirmation afterwards. Please go to a staffed check-in counter at the airport to receive your boarding pass.

  • Japan Departures
    Arrivals in China, Hong Kong, Taiwan, Thailand, Singapore, Cambodia, Indonesia, India, Australia, Honolulu, Canada, the United Kingdom, France
  • Japan Arrivals
    Departures from China, South Korea, Hong Kong, the UK, Belgium, Germany(Frankfurt), Australia(Sydney)

The Ministry of Land, Infrastructure, and Transport issued an order to ask passengers with fever to refrain from using airplanes, to prevent the expansion of COVID-19. We have therefore installed thermographs at certain airports at the request of the ministry to check the body temperature of passengers boarding our aircraft. We appreciate your understanding and cooperation.

On-Board Handling (Updated December 25, 2020)

ANA will continue to adopt precautionary measures in response to the outbreak of the Coronavirus in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees. We kindly request your understanding of any inconveniences caused by changes to our in-flight services.

From July 1st, 2020, we will offer the following services to our passengers so that they can enjoy meals and drinks safely.

  1. Meals are served on a tray.
  2. Meals and drinks are served with the lid on as much as possible.

Premium Class

Due to suspension of in-flight sales on all routes, closure of stores or shortening of business hours, the expiration dates for ANA FESTA Coupons issued after September 1, 2019 will be extended until March 31, 2021.

Economy Class

Economy Class services provided on our Japanese Domestic routes have changed.

  • We offer green tea, apple juice,hot coffe, ANA original beef consome soup, and water.
  • Period: From October 20, 2020, until further notice.

From July 1st, 2020, we will offer the following services to our passengers so that they can enjoy meals and drinks safely.

  1. Meals are served on a tray.
  2. Meals and drinks are served with the lid on as much as possible.

First Class

The menu will change from April 1, 2020 due to operation of meal caterer in Frankfurt is extremely limited.

First Class Pre-order Meal service

First Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Frankfurt to Japan From April 1, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Meal (VLML), Vegetarian Vegan Meal (VGML), Muslim Meal (MOML), Diabetic Meal (DBML), Gluten Free Meal (GFML) and Low Lactose meal (NLML)

Business Class

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
For further details, please see the page with Business Class meals and drinks by route.

Applicable International Routes Period
From Japan to Dalian From March 19, 2020 until further notice
Business Class Pre-order Meal service

Business Class Pre-order Meal service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Dalian From March 19, 2020 until further notice
From Paris to Japan From March 25, 2020 until further notice
From Dusseldorf to Japan From December 23, 2020 until further notice
Change the deadline of the reception
Current : 24hours ago from departure time.
→ Change : 30hours ago from departure time.
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Paris to Japan From March 25, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Vegan Meal (VGML), and Muslim Meal (MOML)
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Meal (VLML), Vegetarian Vegan Meal (VGML), Muslim Meal (MOML), Diabetic Meal (DBML), Gluten Free Meal (GFML) and Low Lactose meal (NLML)
From Japan to Shanghai(Hongqiao, Pudong)
From Japan to Qingdao, Guangzhou
From Japan to Shenzhen, Hangzhou
From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML)
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)
From Dusseldorf to Japan From December 19, 2020 until further notice
Change the deadline of the reception
Current : 24hours ago from departure time.
→ Change : 30hours ago from departure time.
Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Meal (VLML), Vegetarian Vegan Meal (VGML), Muslim Meal (MOML), Diabetic Meal (DBML), Gluten Free Meal (GFML) and Low Lactose meal (NLML)

Economy Class

We may not serve in-flight meal and will serve snacks instead from Japan to Dalian route due to a request from the Dalian City Authority as of March 19, 2020.
For further details, please see the page with Economy Class meals and drinks by route.

Paid Exclusive Dining service

Paid Exclusive Dining service will be suspended on the applicable routes.

Applicable International Routes Period
From Japan to Shanghai(Hongqiao, Pudong), Dalian
From Japan to Qingdao, Guangzhou
From Japan to Shenzhen, Hangzhou
From March 19, 2020 until further notice
Special Meal Pre-order

Special Meal Pre-order service will be suspended on the applicable routes.

Applicable International Routes Period Meal Type
From Japan to Dalian From March 19, 2020 until further notice Unable to reserve Kosher Meal (KSML)
From Paris to Japan From March 25, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Vegan Meal (VGML), and Muslim Meal (MOML)
From Frankfurt to Japan From April 1, 2020 until further notice Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Meal (VLML), Vegetarian Vegan Meal (VGML), Muslim Meal (MOML), Diabetic Meal (DBML), Gluten Free Meal (GFML) and Low Lactose meal (NLML)
From Japan to Shanghai(Hongqiao, Pudong)
From Japan to Qingdao, Guangzhou
From Japan to Shenzhen, Hangzhou
From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)、Kosher Meal (KSML) and Fruit Platter Meal(FPML)
From Shanghai(Hongqiao, Pudong) to Japan From April 28, 2020 until further notice Unable to reserve Vegetarian Raw Meal(RVML)
From Dusseldorf to Japan From December 19, 2020 until further notice
Change the deadline of the reception
Current : 24hours ago from departure time.
→ Change : 30hours ago from departure time.
Unable to reserve all Special meal except for Baby Meal (BBML), Child Meal (CHML), Vegetarian Meal (VLML), Vegetarian Vegan Meal (VGML), Muslim Meal (MOML), Diabetic Meal (DBML), Gluten Free Meal (GFML) and Low Lactose meal (NLML)

Japan domestic in-flight sales items can be purchased via ANA STORE@SKY, an online store accessible when using in-flight Wi-Fi or the Wi-Fi service in ANA lounges.
If you wish to view the ANA SKY SHOP magazine, please ask a cabin attendant.

  • Please note that we do not sell items on board.
Applicable Japan Domestic Routes All Routes

Our in-flight duty free sales service and pre-order service for international flights will restart as of December 10, 2020. In consideration of hygiene, we will implement the following infection prevention measures.

  • You can confirm the items on sale on your seat monitor.
  • If you wish to view the ANA SKY SHOP magazine, please ask a cabin attendant.
  • We will accept orders on board via the seat monitors.
  • The handling of cash on board will be discontinued. Only credit cards, ANA Gift Cards/ANA Travel Vouchers and ANA Value Vouchers (incl. ANA Diamond Service Domestic/International In-Flight Sales Coupons) can be used for purchases made on board.
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 until further notice
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From December 10, 2020 onward

The provision of newspapers and magazines will be suspended.

Japan Domestic Routes
Applicable Routes Period
All routes From March 2, 2020 onward
International Routes
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

The provision of newspapers and magazines in the seat pockets will be suspended.

International Flights

  • TSUBASA -GLOBAL WINGS-, ANA SKY CHANNEL: Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
  • ANA SKY SHOP: Provision will be suspended.
Applicable International Routes Period
Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao, Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong, Seoul (Gimpo) ⇔ Japan From March 2, 2020 onward
London, Paris, Frankfurt, Munich, Dusseldorf, Brussels, Vienna, Vladivostok ⇔ Japan From March 25, 2020 until further notice
All Routes From April 1, 2020 onward

Domestic Flights

  • TSUBASA -GLOBAL WINGS, ANA SKY SHOP, SERVICE INFORMATION (all classes), menu (Premium Class): Please let a cabin attendant know if you would like a copy of either of these in-flight magazines.
Applicable Routes Period
All routes From March 6, 2020 onward

Economy Class

Blancket services will be suspended in Economy Class on all routes.

Applicable Japan Domestic Routes All routes
Period From March 6, 2020 onward

By request of the Japanese Ministry of Health, Labour and Welfare, we have been making an on-board announcement on some flights asking passengers with symptoms, such as a cough or fever or those taking cough or fever medication, to report to an airport quarantine inspector upon arrival.

Applicable Routes From Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong to Japan

Certain anti-bacterial air sanitizers used to prevent the spread of COVID-19 and similar infections are not permitted for air transport.

Examples of Applicable Products

Cleverin (stand-alone type, stick pen type, stick hook type) by Taiko Pharmaceuticals Co., Ltd

  • Sanitizers that are applied directly to the hands (including gel-type ones) are permitted for both carry-on and check-in.

A health card created by the Japanese Ministry of Health, Labour and Welfare and quarantine stations entitled "Novel Coronavirus Infection Occurring in Wuhan City, China" is being distributed on board to passengers on the following flights.

Applicable Routes Shenyang, Beijing, Dalian, Qingdao, Wuhan, Chengdu, Shanghai (Hongqiao/Pudong), Hangzhou, Xiamen, Guangzhou, Hong Kong ⇒ Japan

About Lounge Services (Updated January 18, 2021)

  • We have suspended buffet meal services and reduced all other food and beverage offerings at the lounge with the welfare of our customers in mind.
  • We may close or change opening hours of international and domestic lounges and guide customers to lounges which remain open.
  • Since lounges are temporarily closed at many airports outside of Japan, Please check the latest status at your departure airport.

Changes to Lounge opening hours

Haneda Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2   ANA SUITE LOUNGE Closed Closed from April 11, 2020
Terminal 2   ANA LOUNGE Closed Closed from April 8, 2020
Terminal 2   ANA ARRIVAL LOUNGE Closed Postpone opening from March 29, 2020 until further notice
Terminal 3 Near Gate 110 ANA SUITE LOUNGE Normal Operation From 5:00 until last departure of ANA flight
Terminal 3 Near Gate 110 ANA LOUNGE Closed* Closed from April 8, 2020
Terminal 3 Near Gate 114 ANA SUITE LOUNGE Closed Closed from March 18, 2020
Terminal 3 Near Gate 114 ANA LOUNGE Closed Closed from March 18, 2020
  • All customers are requested to use ANA SUITE LOUNGE from April 8, 2020.
Narita Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1 Satellite 2 ANA LOUNGE Closed Postpone opening from March 29, 2020 until further notice
Terminal 1 Satellite 4 ANA SUITE LOUNGE Closed Closed from April 1, 2020
Terminal 1 Satellite 4 ANA LOUNGE Closed Closed from April 1, 2020
Terminal 1 Satellite 5 ANA SUITE LOUNGE Normal Operation From 07:00 until last departure of ANA flight
Terminal 1 Satellite 5 ANA LOUNGE Closed* Closed from April 8, 2020
Terminal 1   ANA ARRIVAL LOUNGE Closed Closed from April 9, 2020
  • All customers are requested to use ANA SUITE LOUNGE from April 8, 2020.
Chubu Centrair International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   STAR ALLIANCE LOUNGE Closed Closed from March 30, 2020
Kansai International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 1   ANA LOUNGE Closed Closed from March 30, 2020
Honolulu International Airport
Terminal Satellite Lounge Opening hours Note
Terminal 2 EWA concourse ANA SUITE LOUNGE Closed Closed from March 29, 2020
Terminal 2 EWA concourse ANA LOUNGE Closed Closed from March 29, 2020
  • No changes to opening hours of domestic lounges as of March 28, 2020.
  • Services and Opening hours of third party lounge may change without prior notice.

Changes to Domestic Lounge opening hours

Airport Satellite Lounge Opening hours Note
Haneda Near Gate 62 ANA SUITE LOUNGE Normal Operation From 5:15 until last departure of ANA flight
Haneda Near Gate 62 ANA LOUNGE Closed Closed from January 19, 2021
Haneda Near Gate 60 ANA LOUNGE Normal Operation From 5:15 until last departure of ANA flight
New Chitose   ANA SUITE LOUNGE Normal Operation From 6:30 until last departure of ANA flight
New Chitose   ANA LOUNGE Normal Operation From 6:30 until last departure of ANA flight
Itami   ANA SUITE LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Itami   ANA LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Fukuoka   ANA SUITE LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Fukuoka   ANA LOUNGE Normal Operation From 6:00 until last departure of ANA flight
Okinawa (Naha)   ANA SUITE LOUNGE Normal Operation From 6:05 until last departure of ANA flight
Okinawa (Naha)   ANA LOUNGE Normal Operation From 6:05 until last departure of ANA flight

No changes to opening hours of ANA LOUNGE aside from above airports.

Partial closure of seating area at lounges

Some seating areas will be closed during less congested times of the day.

Affected lounges

International lounges: Haneda Airport, Narita Airport
Domestic lounges: New Chitose Airport, Haneda Airport, Itami Airport, Fukuoka Airport, Okinawa (Naha) Airport

Period

Actions at each airport will be taken accordingly.

Closure of TIAT Shower room at Haneda Airport

Due to closure of TIAT Shower room at Terminal 2 and 3, shower service is not available.

Period

From April 3, 2020 until further notice.

Closure of ANA PREMIUM CHECK IN facility at domestic airport

Affected Airport & Period

Haneda Airport Terminal 2 South Wing ANA PREMIUM CHECK IN : From January 19, 2021

Closure of ANA SUITE CHECK IN

"ANA SUITE CHECK IN" for international flight is temporarily closed at Haneda and Narita Airport.

Affected Airport & Period

Haneda: From April 9, 2020 until further notice.
Narita: From April 10, 2020 until further notice.

Boarding-Related Requests (Updated December 17, 2020)

A request for boarding

  • Airport facilities and operating hours may be different than usual due to the novel coronavirus (COVID-19) pandemic.
    Furthermore, please understand that handling for connecting flights may also be different than usual depending on the destination and airline.
  • We kindly request that you wear a mask on board flights.
    Please note that it is even compulsory to wear a mask on the flights of some of our partner airlines. When flying with one of our partner airlines, please see their homepage to confirm this information. 

Customers Suspected of Being Infected with the Coronavirus

Following the Japanese Government policies to prevent the further spread of Coronavirus and to ensure the safety and health of our customers, ANA may deny boarding to customers who have any of the following symptoms:

  • Fever and strong feeling of weariness (fatigue)
  • Shortness of breath (difficulty breathing)

We apologize for any inconvenience this may cause, but we ask for your understanding and cooperation in order to ensure safe and secure environment for our customers.

Thank you for your continued support and understanding.