Insurance / Other Services

ANA Card Member Service

STANDARD

Indicates an award or service that is available to customers with standard ANA Cards. Please refer to the Standard ANA Cards.

WIDE

Indicates an award or service that is available to customers with ANA Wide Cards. Please refer to the ANA Wide Cards.

GOLD

Indicates an award or service that is available to customers with ANA Gold Cards. Please refer to the ANA Gold Cards.

PREMIUM

Indicates an award or service that is available to customers who are ANA Card Premium cardholders. Please refer to the ANA Card Premium.

  • Available for ANA Cards issued in Japan only.

Access to a Preferred Rate When Redeeming ANA SKY COINS

STANDARD
WIDE
GOLD
PREMIUM

Depending on the type of ANA Card, the redemption rate will vary when redeeming at least 50,000 miles. Please refer to the ANA SKY COINS (Redeem with Miles) page for details.

Access to ANA Domestic Lounges

PREMIUM

ANA Card Premium primary cardholders can enjoy free access to ANA lounges when using domestic flights.
Simply present the ANA Card Premium when entering the lounge.
Click here to view the eligible lounges that can be used.

Event Information

STANDARD
WIDE
GOLD
PREMIUM

We offer the following types of event throughout the year: events which members can join using their miles, and invitation-only events for members. These include tours of the ANA Maintenance Facility where our maintenance personnel work, and cultural events designed to enrich your daily life. Please see the event board for information on events. (Text is available in Japanese only.)

Examples of Main Events

  • ANA Maintenance Facility Tour
  • ANA Sky Audio (ANA Entertainment Hall) Official Recording
  • ANA Card Special Day at KidZania Tokyo and KidZania Koshien
  • Yokohama F Marinos' Match Viewing from Special Seats/Rooms, etc.

Access to ANA Card Accident Insurance Coverage

  • Not available with ANA JCB Card ZERO.

Standard card

Card Brands

JCB, VISA, MasterCard
(Including cards for students, ANA VISA Suica Card, ANA VISA nimoca Card, ANA To Me Card PASMO JCB, and ANA TOKYU POINT ClubQ PASMO MasterCard)

Maximum Coverage Limit

International Travel Domestic Air Transport Domestic Travel
JPY 10,000,000*1 JPY 10,000,000 N/A
  • *1.Only the following are included in coverage: Death or disabilities resulting from an accident, emergency medical response. Please note that coverage does not include medical recovery expenses, liabilities, and damage to personal effects.

For further details on the coverage available, please see the ANA Card Travel Insurance Guide.

Contact by phone

Inquiries relating to insurance coverage (ANA Facilities (agent))

Shortening of Operator Hours as a Measure to Prevent the Spread of the Novel Coronavirus (COVID-19)
As a temporary measure to prevent the spread of the novel coronavirus (COVID-19), the operator hours will be changed as follows until further notice.
(After Change) Operator hours: 12:00-15:00 (JST; Not available on weekends, national holidays, and the year-end/New Year holiday period.)
(Before Change) Operator hours: 09:00-12:00/13:00-17:00 (JST; Not available on weekends, national holidays, and the year-end/New Year holiday period.)

Contact numbers if you are involved in an accident (Tokio Marine & Nichido Fire Insurance Co., Ltd.)

(International Travel) International Travel Insurance Service Office

(Domestic Travel) Accident Insurance Services Section 2

Operating hours/9:00-17:00(JST; Not available on weekends, national holidays, and the year-end/New Year holiday period.)

ANA Wide Card / ANA Super Flyers Card

Card Brands

JCB, VISA, MasterCard

Maximum Coverage Limit

International Travel Domestic Air Transport Domestic Travel
JPY 50,000,000 JPY 50,000,000 N/A

For further details on the coverage available, please see the ANA Card Travel Insurance Guide.

Contact by phone

Inquiries relating to insurance coverage (ANA Facilities (agent))

Shortening of Operator Hours as a Measure to Prevent the Spread of the Novel Coronavirus (COVID-19)
As a temporary measure to prevent the spread of the novel coronavirus (COVID-19), the operator hours will be changed as follows until further notice.
(After Change) Operator hours: 12:00-15:00 (JST; Not available on weekends, national holidays, and the year-end/New Year holiday period.)
(Before Change) Operator hours: 09:00-12:00/13:00-17:00 (JST; Not available on weekends, national holidays, and the year-end/New Year holiday period.)

Contact numbers if you are involved in an accident (Tokio Marine & Nichido Fire Insurance Co., Ltd.)

(International Travel) International Travel Insurance Service Office

(Domestic Travel) Accident Insurance Services Section 2

Operating hours/9:00-17:00(JST; Not available on weekends, national holidays, and the year-end/New Year holiday period.)

Wide Gold Cards / Super Flyers Gold Cards

Card Brands

JCB

Maximum Coverage Limit

International Travel Domestic Air Transport Domestic Travel
JPY 100,000,000*2 JPY 50,000,000 JPY 50,000,000
  • *2.The maximum coverage limit for ANA JCB Wide Gold Card, ANA JCB Super Flyers Gold Card, and ANA JCB Super Flyers Card Premium cardholders who purchase coverage for public transport or agent-organized tours is JPY 100,000,000. If the card was not used as the payment method, the maximum coverage limit is JPY 50,000,000.

For further details, please see View Insurance Details. (Text is available in Japanese only.)

Contact by phone

Sompo Japan Nipponkoa JCB Accident Response Desk (Exclusively for JCB Card Insurance Services)

Operating hours/09:00-17:00 (JST; Not available on Sundays and national holidays.)

  • Also accessible from mobile phones.
Contact number for calls outside business hours and from outside Japan (Sompo Japan Nipponkoa Japanese Language Response Service)

(Collect calls available if calling from outside Japan)

(Toll call number)

24 hours a day (available year round)

Card Brands

VISA/MasterCard

Maximum Coverage Limit

International Travel Domestic Air Transport Domestic Travel
JPY 50,000,000 JPY 50,000,000 JPY 50,000,000

For further details, please see ANA VISA/MasterCard Gold Card Insurance Services.

Contact by phone

Mitsui Sumitomo Insurance Company, VJ Insurance Desk

(If calling from outside Japan)

  • Please make a collect call through an operator.

Operating hours/09:15-17:00 (JST / available year round)

ANA Diners Cards / ANA Diners Super Flyers Cards

Card Brands

Diners Club

Maximum Coverage Limit

International Travel Domestic Air Transport Domestic Travel
JPY 100,000,000*3 Coverage via domestic travel insurance. JPY 100,000,000*3
  • *3.The indicated amounts for both international travel and domestic travel accident insurance apply when an ANA Diners Card is used for advance payment of transportation, etc. If the card was not used as the payment method, the maximum coverage limit for both international travel and domestic travel accident insurance is JPY 50,000,000

For further details, please call the relevant number below.

Contact by phone

Inquiries concerning card insurance coverage (Tokio Marine Nichido Service Desk)

If calling from outside Japan

  • Collect calls available if calling from outside Japan.

Business Hours
Before occurrence of accident: 9:00 a.m. - 5:00 p.m. (closed weekends and national holidays)
After occurrence of accident: 24 hours a day (available year round)

ANA American Express® Cards (Standard Cards)

Card Brands

American Express® Membership Rewards® Program

Maximum Coverage Limit

International Travel Accident Insurance Domestic Air Transport Accident Insurance Domestic Travel Accident Insurance
JPY 30,000,000*4 Compensation based on Domestic Travel Accident Insurance JPY 20,000,000*4
  • *4.When an ANA American Express Card is used as the payment method for international flight tickets, package tours, etc., the indicated international travel accident insurance is the amount of coverage for death and disabilities as a result of an accident. For domestic travel accident insurance, the indicated amount is the coverage for death and disabilities as a result of an accident on public transport when the card is used to purchase the ticket. (Both coverage amounts apply to the primary cardholder.) "Japan domestic air flight accident insurance" is not incident but the compensation will be covered as "Japan Travel Accident Insurance." For details regarding coverage and insurance applicability conditions, please refer to the pamphlet and coverage rules which will be delivered after enrollment.

For further details, please review the coverage rules that will be delivered to you after enrollment.

Contact by phone

American Express Insurance Hotline

(Toll-free/09:00-17:00. Not available on weekends and national holidays.)

Contact the call center (Insurance Company: Sompo Japan Nipponkoa Insurance Inc.).

Point of Contact Outside Japan: Global Hotline Centers

ANA American Express® Cards (Gold Cards / Super Flyers Gold Cards)

Card Brands

American Express® Membership Rewards® Program

Maximum Coverage Limit

International Travel Accident Insurance Domestic Air Transport Accident Insurance Domestic Travel Accident Insurance
JPY 100,000,000*5 Compensation based on Domestic Travel Accident Insurance JPY 50,000,000*5
  • *5.When an ANA American Express Gold Card or ANA American Express Super Flyers Gold Card is used as the payment method for international flight tickets, package tours, etc., the indicated international travel accident insurance is the amount of coverage for death and disabilities as a result of an accident. For domestic travel accident insurance, the indicated amount is the coverage for death and disabilities as a result of an accident on public transport when the card is used to purchase the ticket. (Both coverage amounts apply to the primary cardholder.) "Japan domestic air flight accident insurance" is not incident but the compensation will be covered as "Japan Travel Accident Insurance." In the case of international travel, a maximum coverage limit of JPY 50,000,000 for death or disabilities as a result of an accident will automatically apply to the primary cardholder even if the card was not used as the payment method. For details regarding coverage and insurance applicability conditions, please refer to the ANA Card User Guide and coverage rules which will be delivered after enrollment.

For further details, please review the coverage rules that will be delivered to you after enrollment.

Contact by phone

American Express Insurance Hotline

(Toll-free/09:00-17:00. Not available on weekends and national holidays.)

Contact the call center (Insurance Company: Sompo Japan Nipponkoa Insurance Inc.).

Point of Contact Outside Japan: Overseas Assist Centers

ANA American Express® Cards (Premium Cards / Super Flyers Premium Cards)

Card Brands

American Express® Membership Rewards® Program

Maximum Coverage Limit

International Travel Accident Insurance Domestic Air Transport Accident Insurance Domestic Travel Accident Insurance
JPY 100,000,000*6 Compensation based on Domestic Travel Accident Insurance JPY 100,000,000*6
  • *6.When an ANA American Express Premium Card is used as the payment method for international flight tickets, package tours, etc., the indicated international travel accident insurance is the amount of coverage for death and disabilities as a result of an accident. For domestic travel accident insurance, the indicated amount is the coverage for death and disabilities as a result of an accident on public transport when the card is used to purchase the ticket. (Both coverage amounts apply to the primary cardholder.) "Japan domestic air flight accident insurance" is not incident but the compensation will be covered as "Japan Travel Accident Insurance." In the case of international travel, a maximum coverage limit of JPY 50,000,000 for death or disabilities as a result of an accident will automatically apply to the primary cardholder even if the card was not used as the payment method. For details regarding coverage and insurance applicability conditions, please refer to the ANA Card User Guide and coverage rules which will be delivered after enrollment.

For further details, please review the coverage rules that will be delivered to you after enrollment.

Contact by phone

American Express Insurance Hotline

(Toll-free/09:00-17:00. Not available on weekends and national holidays.)

Contact the call center (Insurance Company: Sompo Japan Nipponkoa Insurance Inc.).

For further details, please review the coverage rules that will be delivered to you after enrollment.

ANA Card Premium (Standard Cards / Super Flyers Cards)

Card Brands

JCB

Maximum Coverage Limit

International Travel Accident Insurance Domestic Air Transport Accident Insurance Domestic Travel Accident Insurance
JPY 100,000,000 JPY 50,000,000 JPY 100,000,000

For further details, please review the coverage rules that will be delivered to you after enrollment.

Contact by phone

Sompo Japan Nipponkoa JCB Accident Response Desk (Exclusively for JCB Card Insurance Services)

Operating hours/09:00-17:00 (JST; Not available on Sundays and national holidays.)

  • Also accessible from mobile phones.
Contact number for calls outside business hours and from outside Japan (Sompo Japan Nipponkoa Japanese Language Response Service)

(Collect calls available if calling from outside Japan)

(Toll call number)

24 hours a day (available year round)

Card Brands

Diners Club

Maximum Coverage Limit

International Travel Accident Insurance Domestic Air Transport Accident Insurance Domestic Travel Accident Insurance
JPY 100,000,000 Compensation based on Domestic Travel Accident Insurance JPY 100,000,000

For further details, please review the coverage rules that will be delivered to you after enrollment.

Contact by phone

Inquiries concerning card insurance coverage (Tokio Marine Nichido Service Desk)

(If calling from outside Japan)

  • Collect calls available if calling from outside Japan.

Before occurrence of accident: 9:00 a.m. - 5:00 p.m. (closed weekends and national holidays) After occurrence of accident: 24 hours a day (available year round)

For inquiries concerning cancellation protection, please contact the Premium Service Desk.

Card Brands

VISA

Maximum Coverage Limit

International Travel Accident Insurance Domestic Air Transport Accident Insurance Domestic Travel Accident Insurance
JPY 100,000,000 JPY 50,000,000 JPY 100,000,000

For further details, please see ANA VISA Platinum Premium Card.

Contact by phone

Mitsui Sumitomo Insurance Company, VJ Insurance Desk

(If calling from outside Japan)

  • Collect Call

Operating hours/09:15-17:00 (JST / available year round)

Card Brands

American Express® Membership Rewards® Program

Maximum Coverage Limit

International Travel Accident Insurance Domestic Air Transport Accident Insurance Domestic Travel Accident Insurance
JPY 100,000,000*6 Compensation based on Domestic Travel Accident Insurance JPY 100,000,000*6
  • *6.When an ANA American Express Premium Card is used as the payment method for international flight tickets, package tours, etc., the indicated international travel accident insurance is the amount of coverage for death and disabilities as a result of an accident. For domestic travel accident insurance, the indicated amount is the coverage for death and disabilities as a result of an accident on public transport when the card is used to purchase the ticket. (Both coverage amounts apply to the primary cardholder.) "Japan domestic air flight accident insurance" is not incident but the compensation will be covered as "Japan Travel Accident Insurance." In the case of international travel, a maximum coverage limit of JPY 50,000,000 for death or disabilities as a result of an accident will automatically apply to the primary cardholder even if the card was not used as the payment method. For details regarding coverage and insurance applicability conditions, please refer to the ANA Card User Guide and coverage rules which will be delivered after enrollment.

For further details, please review the coverage rules that will be delivered to you after enrollment.

Contact by phone

American Express Insurance Hotline

(Toll-free/09:00-17:00. Not available on weekends and national holidays.)

(Insurance Company: Sompo Japan Nipponkoa Insurance Inc.)


  • The period of coverage for international travel accident insurance is 90 days per trip.
  • For further details, please see the coverage details or contact the relevant location. All coverage details are published in accordance with the approvals of the respective insurance company.
  • The toll free number may not be used from mobile phones, PHS, 10 yen public telephones (red telephones etc.), car and ship telephones, or from overseas.
  • Phone number current as of 04/01/2014.
  • Please go to SORAHO (available in Japanese only) if you would like to enroll in separately available international travel insurance.

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