Insurance / Other Services
ANA Card Member Service
Indicates an award or service that is available to customers with standard ANA Cards. Please refer to the Standard ANA Cards.
Indicates an award or service that is available to customers with ANA Wide Cards. Please refer to the ANA Wide Cards.
Indicates an award or service that is available to customers with ANA Gold Cards. Please refer to the ANA Gold Cards.
Indicates an award or service that is available to customers who are ANA Card Premium cardholders. Please refer to the ANA Card Premium.
- Available for ANA Cards issued in Japan only.
Access to a Preferred Rate When Redeeming ANA SKY COINS
Depending on the type of ANA Card, the redemption rate will vary when redeeming at least 50,000 miles. Please refer to the ANA SKY COINS (Redeem with Miles) page for details.
Access to ANA Domestic Lounges
ANA Card Premium primary cardholders can enjoy free access to ANA lounges when using domestic flights.
Simply present the ANA Card Premium when entering the lounge.
Click here to view the eligible lounges that can be used.
Event Information
We offer the following types of event throughout the year: events which members can join using their miles, and invitation-only events for members. These include tours of the ANA Maintenance Facility where our maintenance personnel work, and cultural events designed to enrich your daily life. Please see the event board for information on events. (Text is available in Japanese only.)
Examples of Main Events
- ANA Maintenance Facility Tour
- ANA Sky Audio (ANA Entertainment Hall) Official Recording
- ANA Card Special Day at KidZania Tokyo and KidZania Koshien
- Yokohama F Marinos' Match Viewing from Special Seats/Rooms, etc.
Access to ANA Card Accident Insurance Coverage
- Not available with ANA JCB Card ZERO.
Standard card
Card Brands
JCB, VISA, MasterCard
(Including cards for students, ANA VISA Suica Card, ANA VISA nimoca Card, ANA To Me Card PASMO JCB, and ANA TOKYU POINT ClubQ PASMO MasterCard)
Maximum Coverage Limit
| International Travel | Domestic Air Transport | Domestic Travel |
|---|---|---|
| JPY 10,000,000*1 | JPY 10,000,000 | N/A |
- *1.Only the following are included in coverage: Death or disabilities resulting from an accident, emergency medical response. Please note that coverage does not include medical recovery expenses, liabilities, and damage to personal effects.
For further details on the coverage available, please see the ANA Card Travel Insurance Guide.
Contact by phone
Inquiries relating to insurance coverage (ANA Card Insurance Services Information Desk)
0120-922-017
Operator hours: 09:00-17:00 (Monday to Friday; not available on national holidays)
- Please check the ANA Card Travel Insurance Guide (Text is available in Japanese only.) before making your inquiry.
Contact numbers if you are involved in an accident (Tokio Marine & Nichido Fire Insurance Co., Ltd.)
03-5537-3590
(International Travel) International Travel Insurance Service Office
03-6632-0641
(Domestic Travel) Accident Insurance Services Section 2
Operating hours/9:00-17:00(JST; Not available on weekends, national holidays, and the year-end/New Year holiday period.)
ANA Wide Card / ANA Super Flyers Card
Card Brands
JCB, VISA, MasterCard
Maximum Coverage Limit
| International Travel | Domestic Air Transport | Domestic Travel |
|---|---|---|
| JPY 50,000,000 | JPY 50,000,000 | N/A |
For further details on the coverage available, please see the ANA Card Travel Insurance Guide.
Contact by phone
Inquiries relating to insurance coverage (ANA Card Insurance Services Information Desk)
0120-922-017
Operator hours: 09:00-17:00 (Monday to Friday; not available on national holidays)
- Please check the ANA Card Travel Insurance Guide (Text is available in Japanese only.) before making your inquiry.
Contact numbers if you are involved in an accident (Tokio Marine & Nichido Fire Insurance Co., Ltd.)
03-5537-3590
(International Travel) International Travel Insurance Service Office
03-6632-0641
(Domestic Travel) Accident Insurance Services Section 2
Operating hours/9:00-17:00(JST; Not available on weekends, national holidays, and the year-end/New Year holiday period.)
Wide Gold Cards / Super Flyers Gold Cards
Card Brands
JCB
Maximum Coverage Limit
| International Travel | Domestic Air Transport | Domestic Travel |
|---|---|---|
| JPY 100,000,000*2 | JPY 50,000,000 | JPY 50,000,000 |
- *2.The maximum coverage limit for ANA JCB Wide Gold Card, ANA JCB Super Flyers Gold Card, and ANA JCB Super Flyers Card Premium cardholders who purchase coverage for public transport or agent-organized tours is JPY 100,000,000. If the card was not used as the payment method, the maximum coverage limit is JPY 50,000,000.
For further details, please see View Insurance Details. (Text is available in Japanese only.)
Contact by phone
Sompo Japan Nipponkoa JCB Accident Response Desk (Exclusively for JCB Card Insurance Services)
0120-258-554
Operating hours/09:00-17:00 (JST; Not available on Sundays and national holidays.)
- Also accessible from mobile phones.
Contact number for calls outside business hours and from outside Japan (Sompo Japan Nipponkoa Japanese Language Response Service)
(Collect calls available if calling from outside Japan)
03-5213-0285
(Toll call number)
24 hours a day (available year round)
Card Brands
VISA/MasterCard
Maximum Coverage Limit
| International Travel | Domestic Air Transport | Domestic Travel |
|---|---|---|
| JPY 50,000,000 | JPY 50,000,000 | JPY 50,000,000 |
For further details, please see ANA VISA/MasterCard Gold Card Insurance Services.
Contact by phone
Mitsui Sumitomo Insurance Company, VJ Insurance Desk
0120-658-811
81-18-888-9225
(If calling from outside Japan)
- Please make a collect call through an operator.
Operating hours/09:15-17:00 (JST / available year round)
ANA Diners Cards / ANA Diners Super Flyers Cards
Card Brands
Diners Club
Maximum Coverage Limit
| International Travel | Domestic Air Transport | Domestic Travel |
|---|---|---|
| JPY 100,000,000*3 | Coverage via domestic travel insurance. | JPY 100,000,000*3 |
- *3.The indicated amounts for both international travel and domestic travel accident insurance apply when an ANA Diners Card is used for advance payment of transportation, etc. If the card was not used as the payment method, the maximum coverage limit for both international travel and domestic travel accident insurance is JPY 50,000,000
For further details, please call the relevant number below.
Contact by phone
Inquiries concerning card insurance coverage (Tokio Marine Nichido Service Desk)
0120-828-929
81-3-6758-2460
If calling from outside Japan
- Collect calls available if calling from outside Japan.
Business Hours
Before occurrence of accident: 9:00 a.m. - 5:00 p.m. (closed weekends and national holidays)
After occurrence of accident: 24 hours a day (available year round)
ANA American Express® Cards (Standard Cards)
Card Brands
American Express® Membership Rewards® Program
Maximum Coverage Limit
| International Travel Accident Insurance | Domestic Air Transport Accident Insurance | Domestic Travel Accident Insurance |
|---|---|---|
| JPY 30,000,000*4 | Compensation based on Domestic Travel Accident Insurance | JPY 20,000,000*4 |
- *4.When an ANA American Express Card is used as the payment method for international flight tickets, package tours, etc., the indicated international travel accident insurance is the amount of coverage for death and disabilities as a result of an accident. For domestic travel accident insurance, the indicated amount is the coverage for death and disabilities as a result of an accident on public transport when the card is used to purchase the ticket. (Both coverage amounts apply to the primary cardholder.) "Japan domestic air flight accident insurance" is not incident but the compensation will be covered as "Japan Travel Accident Insurance." For details regarding coverage and insurance applicability conditions, please refer to the pamphlet and coverage rules which will be delivered after enrollment.
For further details, please review the coverage rules that will be delivered to you after enrollment.
Contact by phone
American Express Insurance Hotline
0120-234586
(Toll-free/09:00-17:00. Not available on weekends and national holidays.)
Contact the call center (Insurance Company: Sompo Japan Nipponkoa Insurance Inc.).
Point of Contact Outside Japan: Global Hotline Centers
ANA American Express® Cards (Gold Cards / Super Flyers Gold Cards)
Card Brands
American Express® Membership Rewards® Program
Maximum Coverage Limit
| International Travel Accident Insurance | Domestic Air Transport Accident Insurance | Domestic Travel Accident Insurance |
|---|---|---|
| JPY 100,000,000*5 | Compensation based on Domestic Travel Accident Insurance | JPY 50,000,000*5 |
- *5.When an ANA American Express Gold Card or ANA American Express Super Flyers Gold Card is used as the payment method for international flight tickets, package tours, etc., the indicated international travel accident insurance is the amount of coverage for death and disabilities as a result of an accident. For domestic travel accident insurance, the indicated amount is the coverage for death and disabilities as a result of an accident on public transport when the card is used to purchase the ticket. (Both coverage amounts apply to the primary cardholder.) "Japan domestic air flight accident insurance" is not incident but the compensation will be covered as "Japan Travel Accident Insurance." In the case of international travel, a maximum coverage limit of JPY 50,000,000 for death or disabilities as a result of an accident will automatically apply to the primary cardholder even if the card was not used as the payment method. For details regarding coverage and insurance applicability conditions, please refer to the ANA Card User Guide and coverage rules which will be delivered after enrollment.
For further details, please review the coverage rules that will be delivered to you after enrollment.
Contact by phone
American Express Insurance Hotline
0120-234586
(Toll-free/09:00-17:00. Not available on weekends and national holidays.)
Contact the call center (Insurance Company: Sompo Japan Nipponkoa Insurance Inc.).
Point of Contact Outside Japan: Overseas Assist Centers
ANA American Express® Cards (Premium Cards / Super Flyers Premium Cards)
Card Brands
American Express® Membership Rewards® Program
Maximum Coverage Limit
| International Travel Accident Insurance | Domestic Air Transport Accident Insurance | Domestic Travel Accident Insurance |
|---|---|---|
| JPY 100,000,000*6 | Compensation based on Domestic Travel Accident Insurance | JPY 100,000,000*6 |
- *6.When an ANA American Express Premium Card is used as the payment method for international flight tickets, package tours, etc., the indicated international travel accident insurance is the amount of coverage for death and disabilities as a result of an accident. For domestic travel accident insurance, the indicated amount is the coverage for death and disabilities as a result of an accident on public transport when the card is used to purchase the ticket. (Both coverage amounts apply to the primary cardholder.) "Japan domestic air flight accident insurance" is not incident but the compensation will be covered as "Japan Travel Accident Insurance." In the case of international travel, a maximum coverage limit of JPY 50,000,000 for death or disabilities as a result of an accident will automatically apply to the primary cardholder even if the card was not used as the payment method. For details regarding coverage and insurance applicability conditions, please refer to the ANA Card User Guide and coverage rules which will be delivered after enrollment.
For further details, please review the coverage rules that will be delivered to you after enrollment.
Contact by phone
American Express Insurance Hotline
0120-234586
(Toll-free/09:00-17:00. Not available on weekends and national holidays.)
Contact the call center (Insurance Company: Sompo Japan Nipponkoa Insurance Inc.).
For further details, please review the coverage rules that will be delivered to you after enrollment.
Card Brands
JCB
Maximum Coverage Limit
| International Travel Accident Insurance | Domestic Air Transport Accident Insurance | Domestic Travel Accident Insurance |
|---|---|---|
| JPY 100,000,000 | JPY 50,000,000 | JPY 100,000,000 |
For further details, please review the coverage rules that will be delivered to you after enrollment.
Contact by phone
Sompo Japan Nipponkoa JCB Accident Response Desk (Exclusively for JCB Card Insurance Services)
0120-258-554
Operating hours/09:00-17:00 (JST; Not available on Sundays and national holidays.)
- Also accessible from mobile phones.
Contact number for calls outside business hours and from outside Japan (Sompo Japan Nipponkoa Japanese Language Response Service)
(Collect calls available if calling from outside Japan)
03-5213-0285
(Toll call number)
24 hours a day (available year round)
Card Brands
Diners Club
Maximum Coverage Limit
| International Travel Accident Insurance | Domestic Air Transport Accident Insurance | Domestic Travel Accident Insurance |
|---|---|---|
| JPY 100,000,000 | Compensation based on Domestic Travel Accident Insurance | JPY 100,000,000 |
For further details, please review the coverage rules that will be delivered to you after enrollment.
Contact by phone
Inquiries concerning card insurance coverage (Tokio Marine Nichido Service Desk)
0120-562-522
81-3-6758-2459
(If calling from outside Japan)
- Collect calls available if calling from outside Japan.
Before occurrence of accident: 9:00 a.m. - 5:00 p.m. (closed weekends and national holidays) After occurrence of accident: 24 hours a day (available year round)
For inquiries concerning cancellation protection, please contact the Premium Service Desk.
0120-057-024
Card Brands
VISA
Maximum Coverage Limit
| International Travel Accident Insurance | Domestic Air Transport Accident Insurance | Domestic Travel Accident Insurance |
|---|---|---|
| JPY 100,000,000 | JPY 50,000,000 | JPY 100,000,000 |
For further details, please see ANA VISA Platinum Premium Card.
Contact by phone
Mitsui Sumitomo Insurance Company, VJ Insurance Desk
0120-658-811
81-18-888-9225
(If calling from outside Japan)
- Collect Call
Operating hours/09:15-17:00 (JST / available year round)
Card Brands
American Express® Membership Rewards® Program
Maximum Coverage Limit
| International Travel Accident Insurance | Domestic Air Transport Accident Insurance | Domestic Travel Accident Insurance |
|---|---|---|
| JPY 100,000,000*6 | Compensation based on Domestic Travel Accident Insurance | JPY 100,000,000*6 |
- *6.When an ANA American Express Premium Card is used as the payment method for international flight tickets, package tours, etc., the indicated international travel accident insurance is the amount of coverage for death and disabilities as a result of an accident. For domestic travel accident insurance, the indicated amount is the coverage for death and disabilities as a result of an accident on public transport when the card is used to purchase the ticket. (Both coverage amounts apply to the primary cardholder.) "Japan domestic air flight accident insurance" is not incident but the compensation will be covered as "Japan Travel Accident Insurance." In the case of international travel, a maximum coverage limit of JPY 50,000,000 for death or disabilities as a result of an accident will automatically apply to the primary cardholder even if the card was not used as the payment method. For details regarding coverage and insurance applicability conditions, please refer to the ANA Card User Guide and coverage rules which will be delivered after enrollment.
For further details, please review the coverage rules that will be delivered to you after enrollment.
Contact by phone
American Express Insurance Hotline
0120-234586
(Toll-free/09:00-17:00. Not available on weekends and national holidays.)
(Insurance Company: Sompo Japan Nipponkoa Insurance Inc.)
- The period of coverage for international travel accident insurance is 90 days per trip.
- For further details, please see the coverage details or contact the relevant location. All coverage details are published in accordance with the approvals of the respective insurance company.
- The toll free number may not be used from mobile phones, PHS, 10 yen public telephones (red telephones etc.), car and ship telephones, or from overseas.
- Phone number current as of 04/01/2014.
- Please go to SORAHO (available in Japanese only) if you would like to enroll in separately available international travel insurance.
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