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Shangri-La Group

Shangri-La Group
  • AMC

Headquartered in Hong Kong SAR, the Shangri-La Group opened it very first hotel, Shangri-La Singapore, back in April 1971.
Today, the Group owns, operates and manages over 100 hotels under the following four brands across more than 75 countries: Shangri-La, Kerry, JEN, and Traders. All of these hotels welcome their business and leisure guests with the unique style of Asian hospitality that has won the Shangri-La Group a multitude of prestigious awards.

Earning Miles

Accrual Miles 500 miles per stay
Accrual Conditions

Please see Mileage Accrual Terms and Conditions.

After the stay, approximately 1-2 months will be required for the miles to be credited to the mileage balance.

Mileage Accrual Method

Customers can choose to accrue miles or Shangri-La Circle points when staying at room rates eligible for mileage accrual at Shangri-La, Kerry, JEN, or Traders-branded hotels.

Please see How to Accrue Miles.

Mileage Accrual Period

Please allow approximately 1-2 months to confirm mileage accrual after stay.

Retroactive Registration

Please contact the following for retroactive registration of mileage.

*For further details, please see Retroactive Mileage Registration.

Send retroactive mileage registration requests to

Shangri-La Tokyo (ANA Mileage Club Retroactive Registration)

Tel: 03-6739-7550

Mon. - Fri. 9:30 a.m. - 6 p.m. (except Sat., Sun., National Holidays and Year End / New Year Holidays)

MAIL: gso.tokyo@shangri-la.com (Japanese/English)

Sales & Marketing Department

Marunouchi Trust Tower Main

1-8-3 Marunouchi, Chiyoda-ku

Tokyo, 100-8283

From overseas

Tel: +81 3-6739-7550

MAIL: gso.tokyo@shangri-la.com (Japanese/English)

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Reservations/Inquiries

Shangri-La Group
(International Reservation Center)

Toll-free number:

Please use the toll-free number when dialing from outside Tokyo (03 area code).

Mon. - Fri. 9:30 a.m. - 6 p.m.(except Sat., Sun., National Holidays and Year End / New Year Holidays)