Headquartered in Hong Kong SAR, the Shangri-La Group opened it very first hotel, Shangri-La Singapore, back in April 1971 and celebrated its 50th anniversary this year. Today, the Group owns, operates and manages over 100 hotels under the following four brands across more than 75 countries: Shangri-La, Kerry, JEN, and Traders. All of these hotels welcome their business and leisure guests with the unique style of Asian hospitality that has won the Shangri-La Group a multitude of prestigious awards. 


Earning Miles

Accrual Miles 500 miles per stay
Accrual Conditions

Please see Mileage Accrual Terms and Conditions.

After the stay, approximately 1-2 months will be required for the miles to be credited to the mileage balance.

Mileage Accrual Method
  • Customers can choose to accrue miles or Shangri-La Circle points when staying at room rates eligible for mileage accrual at Shangri-La, Kerry, JEN, or Traders-branded hotels.
  • Please see How to Accrue Miles.
Mileage Accrual Period
  • Please allow approximately 1-2 months to confirm mileage accrual after stay.
Retroactive Registration

Please contact the following for retroactive registration of mileage.

*For further details, please see Retroactive Mileage Registration.

Send retroactive mileage registration requests to

Shangri-La Tokyo

  • Tel: 03-6739-7550
  • FAX: 03-6739-7551
  • Mon. - Fri. 9:30 a.m. - 6 p.m. (except Sat., Sun., National Holidays and Year End / New Year Holidays)
  • Sales & Marketing Department
  • (ANA Mileage Club Retroactive Registration)
  • Marunouchi Trust Tower Main
  • 1-8-3 Marunouchi, Chiyoda-ku
  • Tokyo, 100-8283

From overseas

  • Tel: +81 3-6739-7550
  • FAX: +81 3-6739-7551


Shangri-La Group

Please use the toll-free number when dialing from outside Tokyo (03 area code).

Mon. - Fri. 9:30 a.m. - 6 p.m.(except Sat., Sun., National Holidays and Year End / New Year Holidays)