Refund and Cancellation Charges for Flight Tickets
A specified fee will be charged for refunds to flight tickets that have been purchased (not applicable when only a reservation has been made).Please note that the fee may vary by fare type.
Refund Charges
When a refund is granted, 430 JPY will be charged per flight ticket / fee ticket (1 sector).
However, if any of the following flight tickets are refunded at the same time as a round-trip or transfer sector, a fee of 430 JPY will be charged per sector group (2 sectors).
・Premium Flex Fare for ANA Card Holder
・Flex Fare for ANA Card Holder
・Flex Fare for Tokyo-Osaka Shuttle
・Transit Value 28 Fare
・Transit Basic 7 Fare
・Transit Basic Fare
Cancellation Charges
Premium Value Fare, Value 75 Fare, Value 55 Fare, Value 45 Fare, Value 28 Fare, Value 21 Fare, Value X Fare, Transit Value 28 Fare
Image of refund charge
| Date/time of cancellation | Cancellation Charges |
|---|---|
| From ticket purchase until 55 days prior to the departure date | Cancellation charges do not apply. *Refund charges will apply. |
| From 54 to 45 days prior to the departure date | An amount equivalent to approx. 30% of the fare |
| From 44 to 28 days prior to the departure date | An amount equivalent to approx. 40% of the fare |
| From 27 to 14 days prior to the departure date | An amount equivalent to approx. 50% of the fare |
| From 13 days prior to the departure date until the departure time | An amount equivalent to approx. 60% of the fare |
| After the departure time | 100% of the fare amount *Only the Passenger Facility Charge (PFC) will be refunded. |
Premium Basic Fare, Basic 1 Fare, Basic 3 Fare, Transit Basic Fare, Transit Basic 7 Fare, Senior Special, Youth Special
| Date/time of cancellation | Cancellation Charges |
|---|---|
| After ticket purchase to before departure time | An amount equivalent to approx. 5% of the fare |
| After the departure time | 100% of the fare amount *Only the Passenger Facility Charge (PFC) will be refunded. |
Premium Flex Fare, Premium Disability Discount, Premium Shareholder's Benefit Discount, Premium Flex Fare for ANA Card Holder, Flex Fare, Flex Roundtrip Fare, Flex Fare for ANA Card Holder, Flex Fare for Tokyo-Osaka Shuttle, Disability Discount, Shareholder's Benefit Discount, Islands Ticket, Caregiver's Fare, Premium Flex Fare (Child), Premium Shareholder's Benefit Discount (Child), Flex Child Fare, Shareholder's Benefit Discount (Child)
| Date/time of cancellation | Cancellation Charges |
|---|---|
| After ticket purchase to before departure time | Cancellation charges do not apply. *Refund charges will apply. |
| After the departure time | An amount equivalent to approx. 20% of the fare |
AMC Companion Fare
| Date/time of cancellation | Cancellation Charges |
|---|---|
| After ticket purchase to before departure time | An amount equivalent to approx. 50% of the fare |
| After the departure time | Refund not available |
Special Cases for Changes and Refunds
The following are special responses if you are unable to travel because of illness or a similar reason.
- ・ You can change to another flight within 30 days of your booked flight departure date.
- ・ You can get a full refund with no refund or cancellation charges incurred.
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*Please complete changes or cancellation of a booked flight before the departure the corresponding flight.
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*A doctor's note is required for changes or refunds due to illness or a similar reason.
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Complete procedures at the ANA Domestic reservation/information center or ANA Domestic Airport Counter.