Refund and Cancellation Charges for Flight Tickets [Japan Domestic Flights]
A specified fee will be charged for refunds to flight tickets that have been purchased (not applicable when only a reservation has been made). Please note that the fee may vary by fare type.
- Information
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- For refunds for flight tickets (solely for Japan domestic flights) that are requested on or after October 1, 2019, a refund charge of JPY 440 per ticket (sector) will be incurred regardless of the ticket purchase date and scheduled departure date. For details, please see Tax Rate Applicable to Japan Domestic Fares, etc., in Accordance with Change to Japanese Consumption Tax Rate.
Refund Charges
When a refund is granted, 440 JPY will be charged per flight ticket / fee ticket (1 sector).
*If you request a refund for a ticket with one of the fares below at the same time as doing so for a return journey or connecting sector, you will be asked to pay a fee of 440 JPY for the pair of sectors.
・Premium ANA Card Holder's Discount Fare
・ANA Card Holder's Discount Fare
・ANA VALUE TRANSIT
・ANA VALUE TRANSIT 7
・ANA VALUE TRANSIT 28
*Refunds are free of charge for tickets with the following fares.
・Individual Inclusive Tour Fares
Cancellation Charges
ANA SUPER VALUE PREMIUM 28, ANA SUPER VALUE 75, ANA SUPER VALUE 55, ANA SUPER VALUE 45, ANA SUPER VALUE 28, ANA SUPER VALUE 21, ANA SUPER VALUE SALE
Image of refund charge
| Date/time of cancellation | Cancellation Charges |
|---|---|
| From ticket purchase until 55 days prior to the departure date | Cancellation charges do not apply. *Refund charges will apply. |
| From 54 to 45 days prior to the departure date | An amount equivalent to approx. 30% of the fare |
| From 44 to 28 days prior to the departure date | An amount equivalent to approx. 40% of the fare |
| From 27 to 14 days prior to the departure date | An amount equivalent to approx. 50% of the fare |
| From 13 days prior to the departure date until the departure time | An amount equivalent to approx. 60% of the fare |
| After the departure time | 100% of the fare amount |
ANA VALUE PREMIUM 3, ANA VALUE 1, ANA VALUE 3, ANA VALUE 7, ANA VALUE TRANSIT, ANA VALUE TRANSIT 7, ANA VALUE TRANSIT 28, Senior Special, Youth Special
| Date/time of cancellation | Cancellation Charges |
|---|---|
| After ticket purchase to before departure time | An amount equivalent to approx. 5% of the fare |
| After the departure time | 100% of the fare amount |
Premium Fare, Premium Disability Discount, Premium Shareholder's Benefit Discount, Premium ANA Card Holder's Discount Fare, ANA FLEX, ANA Card Holder's Discount Fare, Disability Discount, Shareholder's Benefit Discount, Islands Ticket, Caregiver's Fare, Premium Child Fare, Premium Shareholder's Benefit Discount (Child), Child Fare, Shareholder's Benefit Discount (Child)
| Date/time of cancellation | Cancellation Charges |
|---|---|
| After ticket purchase to before departure time | Cancellation charges do not apply. *Refund charges will apply. |
| After the departure time | An amount equivalent to approx. 20% of the fare |
AMC Companion Fare
| Date/time of cancellation | Cancellation Charges |
|---|---|
| After ticket purchase to before departure time | An amount equivalent to approx. 50% of the fare |
| After the departure time | Refund not available |
Individual Inclusive Tour Fares
Please see Individual Inclusive Tour Fare (for departures from April 1, 2020) (PDF)
for details on cancellation charges.
Special Cases for Changes and Refunds
The following are special responses if you are unable to travel because of illness or a similar reason.
- ・ You can change to another flight within 30 days of your booked flight departure date.
- ・ You can get a full refund with no refund or cancellation charges incurred.
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*Please complete changes or cancellation of a booked flight before the departure the corresponding flight.
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*A doctor's note is required for changes or refunds due to illness or a similar reason.
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Complete procedures at the ANA Domestic reservation/information center or ANA Domestic Airport Counter.