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ANA named top performer in Global airline category and in Asia Pacific region.
This is the second consecutive year that ANA was ranked first in the Global and Asia Pacific category, a record accomplishment in the world.
This is the fourth consecutive year that ANA has been ranked first in Asia Pacific.
All Nippon Airways (ANA), Japan's largest and 5-Star airline for ten consecutive years, has been recognized by travel data and analytics firm Cirium with being ranked first in both Global and Asia Pacific for its exceptional service and reliability in providing on-time performance in 2022. This is the second consecutive year that ANA was ranked first in Global category, and the fourth consecutive year since 2018(*1) that it has been ranked first in Asia Pacific. ANA is now the world’s first airline to accomplish top performer for both Global and Asia Pacific.
Top performer in Global: Network
In the ranking of global airlines(*2) , ANA Group's on-time arrival rate(*3) in the network category, which includes the results of flights operated by group companies(*4), was 89.79%, ranking it first in the world.
Top performer in Asia Pacific: Network
ANA was also ranked first in the network category of Asia Pacific's ranking of airlines(*5), covering airlines based in the Asia-Pacific region.
“ANA is honored to receive these awards which are a testament to the hard work of our employees and their dedication to ensuring operational excellence”, said Katsuo Yokoyama, Executive Vice President of ANA. “Prioritizing safety and on-time performance are ways we strive to serve our customers, and it’s rewarding to be independently recognized for our commitments and results.”
In 2022, ANA focused on two main efforts to improve on-time performance. First, the method of boarding and deplaning customers was revised in stages, and in July 2022, ANA eliminated the detailed grouping which was previously implemented to allow for social distancing between customers from both domestic and international flights. In September 2022, ANA enhanced the functionality of the ANA mobile application for domestic flights, providing easy-to-understand information on the steps from making a reservation to boarding.
In addition to the understanding and support of our customers, ANA Group has made a concerted effort to improve the quality of on-time operations through a sustained commitment to reliability and service.
Moving forward, ANA Group will continue its innovative approach to striving for operational excellence so we are better equipped to continually improve the travel experience for our valued passengers.
Cirium has been presenting the "On-time Performance Awards" since 2009, and this year marks the 14th year. In 2020, the awards were not presented due to COVID-19.
Airlines that operate in the top 10% of all global carriers in terms of number of flights, seats offered and effective available seat km, and that provide at least one round-trip flight per day to at least three regions are eligible.
On-time arrival refers to arrivals within 15 minutes of the scheduled arrival time.
Group companies in the network category include ANA flights operated by ANA, ANA WINGS and Air Japan.
Airlines based in the Asia Pacific region, excluding the U.S., with the top 30% in terms of number of flights, seats offered and effective available seat km are eligible.